Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 7969 Views
  • 56 replies
  • 7 likes
  • Other
  • 7969 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19336 Views
  • 9 replies
  • 2 likes
  • Other
  • 19336 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Connect did not work on Technisat multiroom speaker

I have two different wireless speakers from Technisat. I can't play Spotify on either of them. I have tried it with two different Android devices. Always the same result. The Spotify app shows the speakers but does not connect to them. Who knows the ...

  • Casual Listener
  • I have two different wireless speakers from Technisat. I can't play Spotify on either of them. I have tried it with two different Android devices. Always the same result. The Spotify app shows the sp...
  • Lyubka
  • Moderator
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why Spotify can't play my local music files when it is connected to alexa

I try playing my local music files while connected to alexa but Spotify was not able to play that file at that particular time, and if i play the audio file first and then try to connect to alexa then it does not connects with alexa

  • Casual Listener
  • I try playing my local music files while connected to alexa but Spotify was not able to play that file at that particular time, and if i play the audio file first and then try to connect to alexa the...
  • Vasil
  • Moderator
  • 1088 Views
  • 2 replies
  • 0 likes
  • 1088 Views
  • 2 replies
  • 0 likes

Spotify stopped working on Yamaha R-N500

I have Family Premium account and use it on Yamaha R-N500, all used to work ok until about month ago when it does not recognise my account anymore. It display message “Premium needed”Any advice?

  • Newbie
  • I have Family Premium account and use it on Yamaha R-N500, all used to work ok until about month ago when it does not recognise my account anymore. It display message “Premium needed” Any advice?
  • tohtorip
  • Visitor
  • 1173 Views
  • 4 replies
  • 0 likes
  • 1173 Views
  • 4 replies
  • 0 likes

connect shows different song from what is actually playing

I am playing the music on my PC App. When I want to see on my Android phone what song is playing it shows a completely different song! Weirdly I can pause and play the song from the phone. Both apps are up to date.

  • Casual Listener
  • I am playing the music on my PC App. When I want to see on my Android phone what song is playing it shows a completely different song! Weirdly I can pause and play the song from the phone. Both apps ...
  • pdildiko
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Audio pro not connecting via spotify connect

PlanPremiumCountry UK Deviceipad, pixel3, samsung, hp laptopOperating System(iOS, Android, Windows 10, My Question or IssueSuddenly no device will connect to the Audiopro C5 via spotify connect, where before they were all working perfectly. the devic...

  • Casual Listener
  • Plan Premium Country UK   Device ipad, pixel3, samsung, hp laptop Operating System (iOS, Android, Windows 10,   My Question or Issue Suddenly no device will connect to the Audio...
  • emwjeos
  • Casual Listener
  • 6035 Views
  • 7 replies
  • 3 likes
  • Connect
  • 6035 Views
  • 7 replies
  • 3 likes

Superuser Contribution Shuffle All

PlanPremiumCountryUSADevice(iPhone 12, Macbook Air)Operating System My Question or IssueI don't actually have a complaint about anything, but I have an idea. Sometimes, I can't decide between a playlist to listen to, so I go to the same one I've list...

  • Visitor
  • Plan Premium Country USA Device (iPhone 12, Macbook Air) Operating System   My Question or Issue I don't actually have a complaint about anything, but I have an idea.   Sometimes...
  • Vasil
  • Moderator
  • 1054 Views
  • 1 replies
  • 0 likes
  • Other
  • 1054 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When a song ends it plays a whole different song that not in playlist

When ever I play a song It play a song that I never added to playlist even when I don't have Autoplay on.

  • Casual Listener
  • When ever I play a song It play a song that I never added to playlist even when I don't have Autoplay on.
  • Vasil
  • Moderator
  • 396 Views
  • 4 replies
  • 0 likes
  • 396 Views
  • 4 replies
  • 0 likes

Superuser Contribution My podcasts episodes appears in wrong order

Hello , I got a podcast and its episodes appears in wrong orded. I would like to have them lined up from newest to oldest but they are orded from oldest to newest . I tried to switch account and device but the problem is still there.please fix it.pod...

  • Casual Listener
  • Hello , I got a podcast and its episodes appears in wrong orded. I would like to have them lined up from newest to oldest but they are orded from oldest to newest . I tried to switch account and devi...
  • Vasil
  • Moderator
  • 528 Views
  • 3 replies
  • 0 likes
  • Connect
  • 528 Views
  • 3 replies
  • 0 likes

Superuser Contribution I share a playlist but the recipient can't access it.

I've created the playlist on Desktop (Mac).I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.

  • Casual Listener
  • I've created the playlist on Desktop (Mac). I've copied all the tracks into another playlist, and also tried sending as a collaborative playlist but no luck.
  • Barry_Hercules
  • Casual Listener
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Adding email to RSS feed? Spotify rejects my RSS feed because of no email

Adding email to RSS feed? Spotify rejects my RSS feed because apparently there is not email attached to it. Well how do I update this? I thought its in my Podbean profile, etc. I use Podbean.

  • Casual Listener
  • Adding email to RSS feed? Spotify rejects my RSS feed because apparently there is not email attached to it. Well how do I update this? I thought its in my Podbean profile, etc. I use Podbean.
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

The whole playlist or album doesn't play

If I click play on a playlist, only the first song will play and then it will play another random song that is not on my playlist

  • Casual Listener
  • If I click play on a playlist, only the first song will play and then it will play another random song that is not on my playlist
  • Cxrlsww1
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution BTS Jimin's new song Like Crazy has been split in two versions.

Hey there!Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist records and numbers. Other artist before had also comb...

  • Newbie
  • Hey there! Jimin’s new song Like Crazy has been split in two versions in your global chart when both’s streams were combined the first day of the release, pls fix this bc it’s affecting the artist r...
  • Alex
  • Spotify Legend
  • 1532 Views
  • 1 replies
  • 1 likes
  • 1532 Views
  • 1 replies
  • 1 likes

Superuser Contribution when selecting a different device the song jumps where it's playing from

When i switch from playing music on my PC to anouther device (Sonos soundbar) the track will jump from 0:02 to 2:20 (approximate values)

  • Visitor
  • When i switch from playing music on my PC to anouther device (Sonos soundbar) the track will jump from 0:02 to 2:20 (approximate values)
  • Dian
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify blend doesn't show my songs

My Spotify blend isn't working. It updates daily, but there were instances where the playlist had none of my songs. As for today, the same four songs were shown on my blend playlists with 5 different people (playlists). Previously it even showed song...

  • Regular
  • My Spotify blend isn't working. It updates daily, but there were instances where the playlist had none of my songs. As for today, the same four songs were shown on my blend playlists with 5 different...
  • Nataliabeats
  • Newbie
  • 3405 Views
  • 18 replies
  • 4 likes
  • 3405 Views
  • 18 replies
  • 4 likes

Superuser Contribution I have spotify premium, and when i press play on the album screen it just plays the first song and t

Is it possible to just click play on the album screen and have the whole album play, even if I was already playing a different playlist earlier?

  • Newbie
  • Is it possible to just click play on the album screen and have the whole album play, even if I was already playing a different playlist earlier?
  • AlejaR
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does anyone know why they charge me twice the monthly fee and then it takes many days to become prem

It bothers me that every month I am charged twice for the student plan as well as the fact that it takes days to give me access to the premium plan

  • Newbie
  • It bothers me that every month I am charged twice for the student plan as well as the fact that it takes days to give me access to the premium plan 
  • AlejaR
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Why playlists aren't playing the songs in it?

I can't listen to any playlist from a few days: after playing one song, Spotify starts to play random songs outside of the playlist.

  • Casual Listener
  • I can't listen to any playlist from a few days: after playing one song, Spotify starts to play random songs outside of the playlist.
  • dorin_91
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes