Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 634 Views
  • 4 replies
  • 2 likes
  • Other
  • 634 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17219 Views
  • 8 replies
  • 1 likes
  • Other
  • 17219 Views
  • 8 replies
  • 1 likes

Superuser Contribution Some playlists aren't loading at all, just a "Something went wrong, Try reloading the page" message

PlanFreeCountryUSA DeviceWindows 10 Operating SystemChrome My Question or IssueAfter the recent update on web player on Chrome, four of my playlists aren't loading. None of the songs are showing up, and I can't see the title or description. All that ...

  • Casual Listener
  • Plan Free Country USA   Device Windows 10   Operating System Chrome   My Question or Issue After the recent update on web player on Chrome, four of my playlists aren't load...
  • AlejaR
  • Moderator
  • 735 Views
  • 8 replies
  • 1 likes
  • 735 Views
  • 8 replies
  • 1 likes

Superuser Contribution Serial podcast not playing

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWeird issue where the serial podcast is not playing on either my Xbox or tv. It does play from the pho...

  • Casual Listener
  • Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Weird issue where ...
  • AlejaR
  • Moderator
  • 2211 Views
  • 21 replies
  • 0 likes
  • Other
    TV
  • 2211 Views
  • 21 replies
  • 0 likes

Superuser Contribution Day 1 Club

When I go to day1club.byspotify.com, it only shows 2 rappers that I rarely listen to. For example, I am listening to Lil Tecca and Lil Skies for 1 year now but it doesn't shows that.

  • Newbie
  • When I go to day1club.byspotify.com, it only shows 2 rappers that I rarely listen to. For example, I am listening to Lil Tecca and Lil Skies for 1 year now but it doesn't shows that.   &n...
  • Oke89
  • Visitor
  • 9025 Views
  • 2 replies
  • 0 likes
  • music
  • 9025 Views
  • 2 replies
  • 0 likes

Superuser Contribution Donate money link (contribute to artist) sketchy looking

PlanPremiumCountryUK DevicePixel phoneOperating SystemAndroid My Question or IssueHi, what if we are not confident that donation links (links that say "Make a contribution" from some artists' page on the mobile app) are associated or authorized by th...

  • Regular
  • Plan Premium Country UK   Device Pixel phone Operating System Android   My Question or Issue Hi, what if we are not confident that donation links (links that say "Make a contribu...
  • Kiril
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • Other
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google assistant doesn't have enough time to reply before Spotify resumes

I also have this issue in my car using the voice command button on my steering wheel. The Google assistant doesn't have enough time to reply before Spotify resumes. So for example if I ask "what's the weather like tomorrow" the assistant will only re...

  • Newbie
  • I also have this issue in my car using the voice command button on my steering wheel. The Google assistant doesn't have enough time to reply before Spotify resumes. So for example if I ask "what's th...
  • AlejaR
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • Other
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Bring back option to remove songs from playlist created for me

I like the playlists that Spotify creates for me, but often there are songs are artists that I never want to be included in any playlist. I used to be able to choose to remove them or hide them but that option disappeared a while ago - I would like i...

  • Casual Listener
  • I like the playlists that Spotify creates for me, but often there are songs are artists that I never want to be included in any playlist.  I used to be able to choose to remove them or hide them...
  • AlejaR
  • Moderator
  • 221 Views
  • 3 replies
  • 2 likes
  • Desktop
    Playlists
  • 221 Views
  • 3 replies
  • 2 likes

Service which syncs you loved tracks from Lastfm to Spotify

Hi there! Once I struggles with syncing loved tracks from Spotify to Lastfmthen from Lastfm to Spotify, cause I have a big list of loved songs there (14k from more than 10 years) So, while there is no native integration between this services I improv...

  • Gig Goer
  • Hi there! Once I struggles with syncing loved tracks from Spotify to Lastfm then from Lastfm to Spotify, cause I have a big list of loved songs there (14k from more than 10 years)   So, while...
  • dead_lesbian
  • Gig Goer
  • 461 Views
  • 1 replies
  • 2 likes
  • Other
  • 461 Views
  • 1 replies
  • 2 likes

Superuser Contribution Disable automatic playing when wired headphones connected

How do I stop the app automatically starting music when I connect wired headphones? It did this and scared the absolute bejesus out of me as I had previously had the volume set to max for a different wired connection, and was wearing said headphones.

  • Roadie
  • How do I stop the app automatically starting music when I connect wired headphones? It did this and scared the absolute bejesus out of me as I had previously had the volume set to max for a different...
  • OscarDC
  • Moderator
  • 1097 Views
  • 1 replies
  • 0 likes
  • Other
  • 1097 Views
  • 1 replies
  • 0 likes

Superuser Contribution CATEGORISING BEER PODCAST

We've recently launched a podcast about beer! It's called Beercast Leeds. However when claiming the podcast it doesn't seem to fit under any of the options: Arts and Entertainment, true crime, music etc There are sub categories within them, but I can...

  • Visitor
  • We've recently launched a podcast about beer!   It's called Beercast Leeds. However when claiming the podcast it doesn't seem to fit under any of the options: Arts and Entertainment, true crim...
  • Alex
  • Spotify Legend
  • 1036 Views
  • 1 replies
  • 0 likes
  • Other
  • 1036 Views
  • 1 replies
  • 0 likes

Superuser Contribution Boycott Spotify

We are ready to start a mass boycott of Spotify over their misguided decision to choose an anti-science, anti-vax sympathiser over Neil Young

  • Visitor
  • We are ready to start a mass boycott of Spotify over their misguided decision to choose an anti-science, anti-vax sympathiser over Neil Young
  • musicglenn
  • Casual Listener
  • 5197 Views
  • 29 replies
  • 30 likes
  • 5197 Views
  • 29 replies
  • 30 likes

Superuser Contribution Spotify iOS inconsistent playback

Spotify on iOS will randomly repeat a series of 5 songs, or stop playing the playlist altogether and switch to radio. Sometimes playing albums will also switch to radio in the middle of the album.

  • Casual Listener
  • Spotify on iOS will randomly repeat a series of 5 songs, or stop playing the playlist altogether and switch to radio. Sometimes playing albums will also switch to radio in the middle of the album.
  • Vasil
  • Moderator
  • 243 Views
  • 6 replies
  • 0 likes
  • 243 Views
  • 6 replies
  • 0 likes

Web Player playlists cant be sorted

Currently, the web player does not give us the option to sort the playlists, they are only sorted by the 'date added'. This makes playlist creation difficult when we want to see all the songs we've added from a single artist over time - being able to...

  • Regular
  • Currently, the web player does not give us the option to sort the playlists, they are only sorted by the 'date added'. This makes playlist creation difficult when we want to see all the songs we've a...
  • Victofy
  • Visitor
  • 2007 Views
  • 2 replies
  • 15 likes
  • Other
  • 2007 Views
  • 2 replies
  • 15 likes

Superuser Contribution [Desktop][Other] Lyric button must be beside each song title instead of near the volume slider

Deezer is doing just this, which is how I knew that the audio streaming site displays song lyrics. However, I preferred to dance or jam to them on musical instruments, and their lyric source is LyricFind. It is said that July of 2020 is when Spotify ...

  • Music Fan
  • Deezer is doing just this, which is how I knew that the audio streaming site displays song lyrics.  However, I preferred to dance or jam to them on musical instruments, and their lyric source is...
  • AlejaR
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium get ads

I am premium user mainly because I dislike ad breaks and happy pay the monthly fee to avoid it. Therefore Im highly surprised that ad breaks is actually going on in podcasts. That is not what I paid for. I know there are sponsors to be mentioned in s...

  • Regular
  •   I am premium user mainly because I dislike ad breaks and happy pay the monthly fee to avoid it. Therefore Im highly surprised that ad breaks is actually going on in podcasts. That is not what...
  • Keithawex
  • Regular
  • 293 Views
  • 3 replies
  • 0 likes
  • Premium get ad breaks
  • 293 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify pausing music every 45 seconds Android/Windows

PlanPremiumCountryHungaryDeviceGalaxy S22, MSI GS66Operating SystemAndroid 12, Windows 10 My Question or IssueIssue is today my spotify started to pause music every 45 seconds. At first i thought it might be something to do with my phone, or the bt d...

  • Newbie
  • Plan Premium Country Hungary Device Galaxy S22, MSI GS66 Operating System Android 12, Windows 10   My Question or Issue Issue is today my spotify started to pause music every 45 second...
  • OscarDC
  • Moderator
  • 661 Views
  • 1 replies
  • 0 likes
  • Other
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs not showing Downloaded

I was going through artist that I hadn't listened to in a while to see what I missed but I noticed that songs I had downloaded didn't have the download symbol. I checked all artists that I listen to and saw the same thing with their songs. The last t...

  • Newbie
  • I was going through artist that I hadn't listened to in a while to see what I missed but I noticed that songs I had downloaded didn't have the download symbol. I checked all artists that I listen to ...
  • OscarDC
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting adverts on premium

How do I block adverts like these? I'm on premium, and yet, I keep on getting ads for random stuff on my home page like these.

  • Roadie
  • How do I block adverts like these? I'm on premium, and yet, I keep on getting ads for random stuff on my home page like these.
  • Antpoolio
  • Regular
  • 779 Views
  • 9 replies
  • 1 likes
  • Other
  • 779 Views
  • 9 replies
  • 1 likes

Superuser Contribution After playing a song, it doesnt go to the next song on the playlist, but one far ahead

This has made spotify basically unusable unless youre playing a song on repeat. This isnt because of any settings or certain playlists, tried that.

  • Visitor
  • This has made spotify basically unusable unless youre playing a song on repeat. This isnt because of any settings or certain playlists, tried that. 
  • Alex
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • music
    Other
    Samsung
  • 223 Views
  • 1 replies
  • 0 likes