Podcast glitching out; won't allow play on select episodes

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Podcast glitching out; won't allow play on select episodes

Mountain_King
Casual Listener

Plan

Premium

Country

USA

Device

iPhone 7+

 

My Question or Issue

I am attempting to listen to BBC's Global News Podcast. However, episodes will seemingly randomly not play on my phone (no issue on PC). I will be able to listen to one just fine, and then the next day rolls around and tapping the episode will play it for a split second and then stop, closing the Now Playing tab. 

 

Any ideas? Thanks!

 

Katerina
Moderator

Hey there folks,

 

Thanks for all your reports so far.

 

We've passed this on to the right teams and they are aware of this.

 

Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

In the meanwhile, if you need a hand with anything else, don't hesitate to start a new thread in our Help Boards and we'll be happy to take a closer look.

 

Have a nice day!

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Katerina
Moderator
Moderator

Hey there folks,

 

Thanks for all your reports so far.

 

We've passed this on to the right teams and they are aware of this.

 

Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

In the meanwhile, if you need a hand with anything else, don't hesitate to start a new thread in our Help Boards and we'll be happy to take a closer look.

 

Have a nice day!

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

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54 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Mountain_King, welcome to the community.

 

Sorry to hear this - No worries, I’ll be happy to help 🙂


I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 🙂

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

Mountain_King
Casual Listener

Thanks for the response! Unfortunately I did try both and neither worked...I wonder if anyone else is having the same issue with this podcast in particular? 

Billy-J
Rock Star 24
Rock Star 24

@Mountain_King,

 

Thanks for the report.

 

I’ve checked this on my device, and it looks like there is an issue with playing this Podcast. 

 

I will report this, and get back to you with any updates 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Mountain_King
Casual Listener

Thank you so much...good to know it isn't just me. Definitely interested to hear if anything comes of it. Otherwise I will just keep checking it day to day. Thanks again!

Alfredo
Roadie

Hey @Mountain_King!

 

Thanks for reaching out to the community about this.

 

Could you send us the podcast's URI or Link? Also, could you send us the exact iOS and Spotify version?

 

In the meantime, if you have a different iPhone, try using your account on it to see if it behaves the same.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Perron95
Casual Listener

Same exact thing is happening to me. My IOS is 11.4.1. Spotify version is 8.4.67.665.the link is https://open.spotify.com/episode/51GJMKy2D0fUNrbOEczBTs?si=Iq0UhsPfRkKjnGC_EWIMSQ

Mountain_King
Casual Listener

Hi Alfredo -

 

URI: spotify:show:2Nsk9skaPGNK8bvhxtDpr9

iOS 11.1.2

Spotify version 8.4.65
Unfortunately don't have another phone.

 

Oh, and it is doing it on PC now too...

Sebas61703
Newbie

I have the same issue on Android. I have a Huawei P10.

Spotify version 8.4.67.886 armV7

BBC's global news podcast just won't play. Other podcast don't have the issue. Here's a link to the affected podcast.

https://open.spotify.com/show/2Nsk9skaPGNK8bvhxtDpr9?si=8EQY4UhhToe6AuYS0Aubng

FabianS_Bogota
Roadie

Hey folks! 

 

I've taken a look at the podcast and there seems to be some episodes not playing properly. Can you pin down the exact episodes and send us the link of each one? On the other hand, if it happens with every episode, let us know. 

 

Cheers!

Billy-J
Rock Star 24
Rock Star 24

Hey @FabianS_Bogota

 

One of them I’m aware aren’t playing is BBC’s Global News Podcasts. 

 

Hope that helps.

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

jhkoenig
Newbie

Another frustrated user here. About a third of tghe BBC Global News Podcasts only play for a fraction of a second. I can't find a pattern. Premium user on an iPhone 6s.

jca27
Newbie

 Seems to be the morning BBC Global Podcasts usually. Tried both on Android and on Windows.

Daisy
Spotify Legend

Hey peeps,

 

We're having our team look into this as we can see it's happening to many of you. 

 

As soon as we have more information we will update you in this thread 🙂 

Jacqueline4000
Newbie

No podcast will work for me.  I’ve tried several different ones and different episodes I get same message “can’t play while connected to another device” I’m not connected to another device.

stp2110
Casual Listener

Same here.  Seems to happen on either the latest or second latest episdoe.  If i've missed a few days i will try to queue them up.

Spotify 8.4.70.666 armV7

Android 8.10

Guido
Spotify Legend

Hey @Mountain_King@stp2110@jca27@jhkoenig,

 

Could you please confirm if you are all getting the “can’t play while connected to another device” error message only with the BBC podcast and all other podcasts play fine?

 

Looking for your reply!

stp2110
Casual Listener

@Guido there is no error message.  The episode title gets highlighted for a moment like it's about to play, and then nothing happens. 

user-removed
Not applicable

May I ask if anybody has a problem with the podcast " Hello From The Magic Tavern". It seems that I am not able to download any episodes. All other podcasts are working fine.

revelix
Newbie

@user-removed wrote:

May I ask if anybody has a problem with the podcast " Hello From The Magic Tavern". It seems that I am not able to download any episodes. All other podcasts are working fine.

 

I'm having an issue with "Hello from the Magic Tavern" as well... Some episodes take a very long time to start playing, others will just never start playing.  I hit play and it just sits there for a long long time....


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