Podcasts new episodes not showing/not refreshing

[Puski]

Plan

Premium

Country

Czech republic

Device

iPhone 11 Pro

Operating System

iOS 15.1

My Question or Issue

Hi everyone,

I've been having this problem for several months now. I thought some of the updates fill fix it but it's still happening to me, so I'm looking for the answers here.

What is this issue about? I listen to many podcasts and I'm aware when the new episodes are released. Spotify actually notifies me about the new episodes, I can see a notification about them but when I go to the show's page or to New Episodes page, there are just the old ones - no new episodes available. 
When I see the new episode of some podcasts at What's New page and I click on it, it will open an episode older (the latest available for me) rather than the new episode displayed at What's New page. It's hard to explain but the behaviour is really irritating. 

So when I check the desktop app, or the web browser, the new episodes are available there but it looks like it's not refreshed at my phone. Nothing works to fix it. I have even tried to wait for couple of days, but it didn't refresh it. So the podcasts are basically stuck. Only thing which works is to delete the app and install it again, but that means all my downloaded music is lost and I need to re-download it. And it keeps happening on by-weekly term. 

It looks like the refresh of the new episodes stuck at the half way and it's unable to finish it's job. 

(In the pictures below you can see what I am talking about. What's New shows notification about new episodes. When I open the show's page or the New Episodes, those episodes aren't there, like they don't exist.)

PS sorry: those are Czech podcasts, I've finished all my english shows that day 😄 

[joucoski]

Hi. The problem shows only in the app on my Android.
Nothing is shown in my app on Android.

[OscarDC]

Hey @joucoski,

Thank you for keeping in contact.

SInce this is only happening on your Android device. would you mind confirming if you've performed a clean reinstall of the app already? If not, give it a try by following the steps mentioned here to see if it makes any difference. 

Also, since you mentioned that nothing is showing on your app, could you confirm if this is happening with all the podcasts shows you've tried or if it happens with music as well?

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout. 

[joucoski]

Hello,
Yes, I cleared the cache and reinstalled the app (I followed all the steps
from the link https://support.spotify.com/uk/article/reinstall-spotify/).
In my app, no podcasts or songs are appearing, only the ones I’ve marked as
favourites.
My operating system is MIUI Global 14.0.5 Stable (14.0.5.0 SJGEUXM),
Android version 12 SKQ1.211019.001. I’m using a POCO X3 NFC, model
M2007J20CG, and Spotify version 8.9.84.594.
I changed the country, and it seems like something has changed. I’ll test
it and let you know.

[Brukaviador]

Is this still being looked into?  I have the same problem.  I've rebooted my phone, cleared the cache, reinstalled the app, and forced a manual sync with the double log out and back in.  Still can't see any episodes at all, new or old. 

[Dessi]

Hey folks,

Thanks for the replies!

@joucoski, appreciate the info you've provided! I see you mentioned that no podcasts or songs are appearing and we can see that's the case for podcasts on the screenshot you've sent, but what do you mean with songs? Does this happen with playlists, are you not able to see them at all or are they not refreshing? Where do you notice this behavior and can you check if it's the same in the Web Player, for example? 

@Brukaviador, it'd be great if you can share a bit more about the issue you're experiencing - is it with podcasts only, where can it be observed exactly, etc. Can you also send over the info @OscarDC requested regarding the device and Spotify version? That would help a lot.

Keep us posted.

[Brukaviador]

As it happens, the problem was being caused by Express VPN.  Not sure why.  Maybe there was some protocol change somewhere, but no channel content would load while the VPN was running.   I have split tunneling set up on the VPN, and adding Spotify to the exception list resolved the issue.

Thanks for your help.  Hopefully, this info helps others. 

[Eni]

Hey @Brukaviador, 

Thanks for getting back to us and letting us know. 

We don't recommend using any VPNs since it can affect the app's performance. We appreciate you sharing what worked for you as it might be helpful for other users as well. 

If you need a hand with anything else, the Community is here for you. 

[iirashid]

having the same issue. Have tried all the solutions offered here. None work except for deleting and reloading the app. But it’s just a one-off solution. And then it stops refreshing again.