Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Samsung Smart tv Spotify app

Samsung Smart tv Spotify app

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Spotify is a standard app on my Samsung UN65JU6700 and has been functioning normally until this week. Now, I can open the app and navigate to my library or recently played, etc. I can open playlists and navigate within them. However, I can't play any song. Clicking play does nothing. 

Because it is a factory-loaded app, I can't delete it, but I have uninstalled it three times with the same result. TV software is up to date.

What gives?

Reply
2 Replies

Hey, 

Seems like there was an issue that was recently resolved. Try again? 

The problem is now resolved with the latest version of the Samsung tv app and android apps. I can now play songs and playlists on my tv without issue and the tv app now syncs with my phone app as well. 

Suggested posts