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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12596 Views
  • 8 replies
  • 0 likes
  • Other
  • 12596 Views
  • 8 replies
  • 0 likes

Keeps stopping to play songs on Windows 10 Lumia 950 mobile phone

I'm using the Windows 10 Phone application and the app will drop songs when they are currently playing, meaning they will stop abruptly and will do one of two things the next time I try to select song to play it again - 1) The application will be stu...

  • Casual Listener
  • I'm using the Windows 10 Phone application and the app will drop songs when they are currently playing, meaning they will stop abruptly and will do one of two things the next time I try to select son...
  • Riopato
  • Regular
  • 820 Views
  • 1 replies
  • 0 likes
  • WP
  • 820 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback stops after each song

Hi I'm running Spotify 5.2.4.0 on a Lumia 650 with Windows 10 Mobile 10.0.15254.313. I'm trying to play playlists which are available offline and playback is stopping after each track. My device is online, but the playlists are available offline. Thi...

  • Casual Listener
  • Hi   I'm running Spotify 5.2.4.0 on a Lumia 650 with Windows 10 Mobile 10.0.15254.313.   I'm trying to play playlists which are available offline and playback is stopping after each tra...
  • Riopato
  • Regular
  • 3072 Views
  • 8 replies
  • 0 likes
  • 3072 Views
  • 8 replies
  • 0 likes

Cannot Personalize Playlists on Chromebook

Hello! I am unable to customize cover photos and descriptions on Chromebook, and I was wondering if I could get help? Every time I alt+click it never has the option to edit the playlist. Thank you!

  • Casual Listener
  • Hello! I am unable to customize cover photos and descriptions on Chromebook, and I was wondering if I could get help? Every time I alt+click it never has the option to edit the playlist.   Tha...
  • emmagknight
  • Newbie
  • 10788 Views
  • 5 replies
  • 9 likes
  • Music
    Other
  • 10788 Views
  • 5 replies
  • 9 likes

Web Player Not Playing Songs Back to Back

Hi I am playing Spotify through the Web Player. I am just listening to my "songs" list, but earlier I was listening to the "Discover Weekly" playlist. I press play and it plays through the whole song then switches to the next song before stopping, I ...

  • Newbie
  • Hi I am playing Spotify through the Web Player. I am just listening to my "songs" list, but earlier I was listening to the "Discover Weekly" playlist. I press play and it plays through the whole song...
  • touil
  • Newbie
  • 1145 Views
  • 17 replies
  • 5 likes
  • 1145 Views
  • 17 replies
  • 5 likes

I can't open an open.spotify.com link to a playlist on desktop

I have this link https://open.spotify.com/user/wahuneds/playlist/1Cv7xYJFnsJ6GhpGzkm6Eo?si=GpuAOizkTP-3UYdP-_JzvQ Chrome just says this site can't be reached when I click on it. Other open.spotify.com links seem to cause the same problem. I was able ...

  • Regular
  • I have this link https://open.spotify.com/user/wahuneds/playlist/1Cv7xYJFnsJ6GhpGzkm6Eo?si=GpuAOizkTP-3UYdP-_JzvQ   Chrome just says this site can't be reached when I click on it. Other ...
  • Broses
  • Regular
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Web player is forcing windows 10 shutdown

Hey, so I have been attempting to use my Spotify account at work, on my work computer. So I do not have the ability to download the Spotify player.However, every time I try to use it (We use chrome) it completely freezes my computer.I'm talking : my ...

  • Newbie
  • Hey, so I have been attempting to use my Spotify account at work, on my work computer. So I do not have the ability to download the Spotify player. However, every time I try to use it (We use chrome...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

daily mix isnt updating for 3 days now

It worked last weekend, I was already premium then. I can only find it on android, in recent plays. in windows(desktop not winstore) if i search for daily mix, it says my client is offline wth. i searched for it because it didnt show where it should ...

  • Visitor
  • It worked last weekend, I was already premium then. I can only find it on android, in recent plays. in windows(desktop not winstore) if i search for daily mix, it says my client is offline wth. i sea...
  • user-removed
  • Not applicable
  • 582 Views
  • 3 replies
  • 0 likes
  • Other
  • 582 Views
  • 3 replies
  • 0 likes

Chromecast share with Family account.

My family and I have been using Spotify for a few years, with a Chromecast audio connected to our Home sound system. We were sharing the same account, so everyone could queue a song, skip tracks... Today, we decided to take a Family account, but we c...

  • Newbie
  • My family and I have been using Spotify for a few years, with a Chromecast audio connected to our Home sound system. We were sharing the same account, so everyone could queue a song, skip tracks... ...
  • 303 Views
  • 0 replies
  • 0 likes
  • chromecast
    Connect
  • 303 Views
  • 0 replies
  • 0 likes

Exporting a playlist to a file

Hello everyone, I wish to export one of my playlists to a file so I can use it on this app called 'Mixx' and I want the whole song to come up with the name, album, and song, is this possible? Many thanks, Ocean.

  • Newbie
  • Hello everyone,    I wish to export one of my playlists to a file so I can use it on this app called 'Mixx' and I want the whole song to come up with the name, album, and song, is th...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

PS4: Spotify App stuck on black screen when attempting to open

So, here's my problem. When I try to launch Spotify on my PS4 the app initially tries to load, gets stuck on a black screen with the spotify logo then throws a communication error message and won't start. Prior to this issue I had a Spotify account l...

  • Newbie
  • So, here's my problem. When I try to launch Spotify on my PS4 the app initially tries to load, gets stuck on a black screen with the spotify logo then throws a communication error message and won't s...
  • stratosnn
  • Composer
  • 4005 Views
  • 1 replies
  • 0 likes
  • PlayStation
    ps3
    PS4
    Sony
  • 4005 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Data Usage

Lets say I turn on my celluar data to listen to spotify songs, without premeium or already downloaded song. how much would an average 3 minute song take in terms of data.Like eg:30 mb per 3 min song.

  • Visitor
  • Lets say I turn on my celluar data to listen to spotify songs, without premeium or already downloaded song. how much would an average 3 minute song take in terms of data. Like eg:30 mb per 3 min son...
  • Luke
  • Spotify Star
  • 1238 Views
  • 4 replies
  • 0 likes
  • 1238 Views
  • 4 replies
  • 0 likes

Spotify connect devices not appearing...

Hey there, So I've noticed this behavior across my devices, but some devices show all my spotify connect devices (HK Invoke, FireTV, Google Chromecast and Google Minis) and some show only a handful. I've had better luck on my wireless devices (iPads,...

  • Casual Listener
  • Hey there,   So I've noticed this behavior across my devices, but some devices show all my spotify connect devices (HK Invoke, FireTV, Google Chromecast and Google Minis) and some show only a ...
  • GlennSchuurman
  • Newbie
  • 12020 Views
  • 4 replies
  • 4 likes
  • 12020 Views
  • 4 replies
  • 4 likes

Spotify connect not working

Today, spotify connect has stopped working.I'm using an Android smartphone and an Android tablet as control device and a Yamaha RX 475 AV receiver as playback device. There, I see "access error" from time to time, or nothing.The device shows up on sm...

  • Casual Listener
  • Today, spotify connect has stopped working. I'm using an Android smartphone and an Android tablet as control device and a Yamaha RX 475 AV receiver as playback device. There, I see "access error" fr...
  • w8rn8r
  • Casual Listener
  • 560 Views
  • 1 replies
  • 2 likes
  • Connect
    Other
  • 560 Views
  • 1 replies
  • 2 likes

Sonos connect

Spotify app won’t connect to Sonos device although it will play Spotify through the Sonos app.

  • Newbie
  • Spotify app won’t connect to Sonos device although it will play Spotify through the Sonos app.
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

spotify connect won't connect to sonos connect

talk about misnomers...For a while I was able to play spotify on my Sonos Connect via the "connect to a device" function in the spotify app. Then for a long time it would continually drop the connection. Now it does not connect at all. Anyone know wh...

  • Casual Listener
  • talk about misnomers... For a while I was able to play spotify on my Sonos Connect via the "connect to a device" function in the spotify app.  Then for a long time it would continually drop the...
  • Vizsla1
  • Casual Listener
  • 747 Views
  • 2 replies
  • 0 likes
  • Connect
    SONOS
  • 747 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Gear without WLAN (not wireless)?

Hello everyone, Maybe I'm not looking at the right location for the answer, but on a the list of the supported gears ( https://www.spotifygear.com/ ), it seems to me that there is no option for a standalone player/speaker that supports a LAN-ethernet...

  • Casual Listener
  • Hello everyone,   Maybe I'm not looking at the right location for the answer, but on a the list of the supported gears ( https://www.spotifygear.com/ ), it seems to me that there is no option ...
  • osornios
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 482 Views
  • 1 replies
  • 0 likes

Solved!! Using spotify with Alexa

Hello,I live in Netherlands and I have a premium account. I would like to use it with Alexa, but I have some issues. If I use my Alexa connected to my Amazon.com account, spotify works really well. If I use it with my Amazon.co.uk, then it cannot acc...

  • Casual Listener
  • Hello, I live in Netherlands and I have a premium account. I would like to use it with Alexa, but I have some issues.  If I use my Alexa connected to my Amazon.com account, spotify works ...
  • danuta
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • Other
  • 391 Views
  • 2 replies
  • 0 likes

GEAR S3 not showing mobile data connection option

Even though I have Spotify Premium and I have the Gear S3 Frontier, The spotify app is not giving me the option to hear my music via 4G/data connection. I only have Stream on wifi or Remote options. Does anyone know how to fix this issue or why I'm n...

  • Newbie
  • Even though I have Spotify Premium and I have the Gear S3 Frontier, The spotify app is not giving me the option to hear my music via 4G/data connection. I only have Stream on wifi or Remote options. ...
  • 326 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 326 Views
  • 0 replies
  • 1 likes

Solved!! LG Webos

Hi, I've just got a brand new LG webos tv (the John Lewis version) but am disappointed to not be able to download Spotify....does anyone know when it will be available or it it's just not available in the UK? Thanks

  • Regular
  • Hi, I've just got a brand new LG webos tv (the John Lewis version) but am disappointed to not be able to download Spotify....does anyone know when it will be available or it it's just not available i...
  • kindiwei
  • Newbie
  • 67628 Views
  • 65 replies
  • 8 likes
  • Other
  • 67628 Views
  • 65 replies
  • 8 likes

Solved!!Superuser Contribution Why i can't play this song only?

So, i'm already trying to play this song again and again and nothing happens. I got my wifi, premium spotify, and can play all songs on spotify but not this song. I already check my setting too but i think its fine. I don't know wth is happening but ...

  • Casual Listener
  • So, i'm already trying to play this song again and again and nothing happens. I got my wifi, premium spotify, and can play all songs on spotify but not this song. I already check my setting too but i...
  • Melody
  • Community Manager
  • 40153 Views
  • 5 replies
  • 1 likes
  • 40153 Views
  • 5 replies
  • 1 likes