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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

60298 Views

7 replies

4 likes

  • 60298 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38331 Views

215 replies

19 likes

Other
  • 38331 Views
  • 215 replies
  • 19 likes

Solved!!Superuser Contribution Remove Item from Top Podcasts

I want to remove a podcast from my top podcasts. I don’t know why it is even there, I just tried listening to three episodes for school, not finishing any, so how is it in my top list of podcasts. Though I haven’t listened to any podcasts lately, Spo...

Visitor

I want to remove a podcast from my top podcasts.  I don’t know why it is even there, I just tried listening to three episodes for school, not finishing any, so how is it in my top list of podcas...

4ccd-6y3_fjy6

Newbie

199812 Views

16 replies

157 likes

Other
  • 199812 Views
  • 16 replies
  • 157 likes

Log in and playback issues with Xbox one app

I've been trying to get the spotify app to work properly for the past few days, I'm stuck on the login screen. I entered my information properly, hit login, and it doesn't do anything but grey out the button. I've tried using the pairing code multipl...

Newbie

I've been trying to get the spotify app to work properly for the past few days, I'm stuck on the login screen. I entered my information properly, hit login, and it doesn't do anything but grey o...

649 Views

0 replies

0 likes

Other
  • 649 Views
  • 0 replies
  • 0 likes

Superuser Contribution Clicking play on a song plays the song above it.

PlanPremiumCountryUSA DevicePC/Web browser with Chrome. Operating SystemWindows 10 My Question or IssueSo this only happens in my Liked Songs playlist, but say I have Songs 1, 2, and 3 in that order in that playlist. If I click on Song 2 to play it, ...

Newbie

Plan Premium Country USA   Device PC/Web browser with Chrome.  Operating System Windows 10   My Question or Issue So this only happens in my Liked Songs playlist, but say I ...

Guido

Spotify Legend

1237 Views

1 replies

0 likes

Other
  • 1237 Views
  • 1 replies
  • 0 likes

Gift Card

I just got a gift card and typed the code in the link but it didn't get me premium. How do I use it?

Casual Listener

I just got a gift card and typed the code in the link but it didn't get me premium. How do I use it?

nikkiems

Casual Listener

888 Views

1 replies

0 likes

Music
Other
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Denon S910w no longer on Spotify

I’m in Canada, premium Spotify and for some reason my Denon S910W receiver no longer appears under devices on Spotify (iPhone app, web app, etc). A couple years ago my Pioneer disapeared, which is a know issue, but recently the Denon vanished too. Th...

Music Fan

I’m in Canada, premium Spotify and for some reason my Denon S910W receiver no longer appears under devices on Spotify (iPhone app, web app, etc).  A couple years ago my Pioneer disapeared, whic...

In2survive

Music Fan

1056 Views

2 replies

0 likes

Connect
Denon
  • 1056 Views
  • 2 replies
  • 0 likes

Amazon Echo - Certain Playlists No Longer Play

We're using a Family Account, with several Amazon Echo devices in the house. There is a "house account" that Amazon has linked, so our cell phones should not interfere. In the last few months, we've been noticing that certain playlists will just no l...

Newbie

We're using a Family Account, with several Amazon Echo devices in the house.  There is a "house account" that Amazon has linked, so our cell phones should not interfere.   In the last few...

nikkiems

Casual Listener

1403 Views

2 replies

3 likes

Other
  • 1403 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify playlist will not update

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy S10+, Desktop and LaptopOperating SystemWindows, Android, Web My Question or IssueI have been having a problem with the playlist '00s Rock Anthems' by Spotify. I realised my playlist wasn't updati...

Casual Listener

Plan Premium Country United Kingdom   Device Samsung Galaxy S10+, Desktop and Laptop Operating System Windows, Android, Web   My Question or Issue I have been having a problem wi...

Guido

Spotify Legend

2163 Views

1 replies

0 likes

Music
Other
Samsung
  • 2163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link in podcast episode notes

Hi I have a Podcast and whenever I add a link it never works I listen to another podcast and they have working links how do I make them clickable here’s an example

Casual Listener

Hi I have a Podcast and whenever I add a link it never works I listen to another podcast and they have working links how do I make them clickable here’s an example 

Jemi

Spotify Legend

3374 Views

1 replies

0 likes

Other
  • 3374 Views
  • 1 replies
  • 0 likes

Spotify vs. Sonos (songs breaking up every few seconds)

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read) Hi there,I use Spotify in combination with a Sonos system at home. When playing songs from my iPhone X or from my iPad Pro music plays but is breaking up every few seco...

Newbie

  Hi there, I use Spotify in combination with a Sonos system at home. When playing songs from my iPhone X or from my iPad Pro music plays but is breaking up every few seconds which is extr...

westhillman

Regular

1293 Views

2 replies

1 likes

  • 1293 Views
  • 2 replies
  • 1 likes

Superuser Contribution Indizierte Musik

Gibt es eine Möglichkeit, indizierte Songs oder Alben wie z.b. JBG1 anzuhören? Die Alben sind zwar auf Spotify vorhanden, jedoch grau unterlegt und können nicht abgespielt werden. Gibt es eine Möglichkeit diese abzuspielen?Danke!

Casual Listener

Gibt es eine Möglichkeit, indizierte Songs oder Alben wie z.b. JBG1 anzuhören? Die Alben sind zwar auf Spotify vorhanden, jedoch grau unterlegt und können nicht abgespielt werden. Gibt es eine Möglic...

aPPle_bl3acH

Casual Listener

9507 Views

13 replies

5 likes

Music
  • 9507 Views
  • 13 replies
  • 5 likes

Fire TV Stick Spotify Error :(

PlanPremiumCountryRomaniaDeviceSamsung LCD TV( non smart) and Fire TV stickOperating SystemFire OS My Question or IssueLast week when I open spotify it appears an error( or some with 20 characters, I think maybe more) and I tried to reinstall the app...

Visitor

Plan Premium Country Romania Device Samsung LCD TV( non smart) and Fire TV stick Operating System Fire OS   My Question or Issue Last week when I open spotify it appears an error(&nbsp...

1050 Views

0 replies

2 likes

Connect
Other
  • 1050 Views
  • 0 replies
  • 2 likes

We can't seem to find the album, please try another search

PlanFreeCountry: US DeviceLenovo Ideapad 330Operating SystemWindows 10 My Question or IssueTrying to listen to the Dreamville compilation album Revenge of the Dreamers 3 which came out half an hour ago but whenever I click on the album it gives the e...

Casual Listener

Plan Free Country: US   Device Lenovo Ideapad 330 Operating System Windows 10   My Question or Issue Trying to listen to the Dreamville compilation album Revenge of the Dreamers 3...

Maxuu

Casual Listener

1064 Views

3 replies

1 likes

Other
  • 1064 Views
  • 3 replies
  • 1 likes

Superuser Contribution Bug with Spotify Connect on Web Player

Hi!Since recently I'm having issues with the Spotify Web Player (open.spotify.com). Whenever I connect the Web Client with another Spotify Client (for example the Android App) via Spotify Connect and try to select a specific song from my library to p...

Regular

Hi! Since recently I'm having issues with the Spotify Web Player (open.spotify.com). Whenever I connect the Web Client with another Spotify Client (for example the Android App) via Spotify Connect a...

hathor

Regular

1179 Views

2 replies

0 likes

Connect
  • 1179 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bring back the ability to download all albums

PlanPremiumDeviceiPad, Pocophone F1, Windows, LinuxOperating SystemiOS 12, Android 8, Windows 10, Ubuntu 19.04 My Question or IssueI get that you guys decided to redo songs and change library and while it is annoying I understand that you guys wont c...

Casual Listener

Plan Premium Device iPad, Pocophone F1, Windows, Linux Operating System iOS 12, Android 8, Windows 10, Ubuntu 19.04   My Question or Issue I get that you guys decided to redo songs and c...

Alex

Spotify Legend

15845 Views

12 replies

42 likes

Music
  • 15845 Views
  • 12 replies
  • 42 likes

Inappropriate ads

Regarding: Alcohol advertisements Please reconsider your advertiser options. While listening to music, at times, even music considered to be religious, listeners are exposed to advertisements which are truly inappropriate. Specifically speaking, the ...

Newbie

Regarding: Alcohol advertisements Please reconsider your advertiser options. While listening to music,  at times, even music considered to be religious, listeners are exposed to advertisements...

621 Views

0 replies

0 likes

Other
  • 621 Views
  • 0 replies
  • 0 likes

Spotify defaulting to one song on multiple devices.

I recently started playing Spotify and on my webplayer and android phone, it automatically defaults to one of my local files and when I try changing it on web player, it doesn't change. My desktop works fine and I can play any song, but I can't conne...

Casual Listener

I recently started playing Spotify and on my webplayer and android phone, it automatically defaults to one of my local files and when I try changing it on web player, it doesn't change. My desktop wo...

peacem2010

Casual Listener

1389 Views

3 replies

0 likes

Connect
  • 1389 Views
  • 3 replies
  • 0 likes

I haven't received my Google Home Mini from 3 months ago

PlanFree (had premium during the issue)CountryCanadaDeviceLG G6Operating SystemWindows 10 My Question or Issuein April of 2019 there was a promotion for the Google Home Mini in Canada, where if you purchased Spotify premium you would receive a coupon...

Newbie

Plan Free (had premium during the issue) Country Canada Device LG G6 Operating System Windows 10   My Question or Issue in April of 2019 there was a promotion for the Google Home Mini ...

738 Views

0 replies

0 likes

Other
  • 738 Views
  • 0 replies
  • 0 likes

Can't remotely log out of WebOS/Spotify Connect

Hi all! I am having some troubles with my Spotify account. I had an LG TV with WebOS/capable of Spotify Connect which I used regularly. I have moved out of the house and left that TV behind, however my account is still being used regularly on this TV...

Visitor

Hi all!   I am having some troubles with my Spotify account. I had an LG TV with WebOS/capable of Spotify Connect which I used regularly. I have moved out of the house and left that TV behind,...

1432 Views

0 replies

4 likes

Connect
  • 1432 Views
  • 0 replies
  • 4 likes

Solved!!Superuser Contribution Songs being automatically saved without my permission

PlanPremiumMy Question or IssueA while ago I accessed two links on Instagram for two songs from two different artists. And now they save their new songs in my library and a playlist without my permission. Can I stop this? How?

Casual Listener

Plan Premium My Question or Issue A while ago I accessed two links on Instagram for two songs from two different artists. And now they save their new songs in my library and a playlist without my ...

Id81

Casual Listener

1766 Views

2 replies

0 likes

Music
Other
  • 1766 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pause a song when connected using bluetooth to Pioneer head unit after upgrading

PlanFreeCountryIndonesiaDeviceKyocera DuraForce E-6560Operating SystemAndroid 4.4.2 My Question or IssueHi, I'm experiencing a problem of pausing a song when my phone connected to a car head (Pioneer DEH-S4050BT) unit using bluetooth. It happened aft...

Newbie

  Plan Free Country Indonesia Device Kyocera DuraForce E-6560 Operating System Android 4.4.2   My Question or Issue Hi, I'm experiencing a problem of pausing a song when my phone...

Guido

Spotify Legend

936 Views

1 replies

0 likes

Other
  • 936 Views
  • 1 replies
  • 0 likes