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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2358 Views
  • 19 replies
  • 6 likes
  • Other
  • 2358 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17849 Views
  • 8 replies
  • 2 likes
  • Other
  • 17849 Views
  • 8 replies
  • 2 likes

Windows Player does not load

This issue has been going on for 4 days no, spotify web player will not load on my Desktop P, Otherlaptop. When I click on my spotify application it will open and just display a spinning loading wheel and never progress. Spotify works fine on my phon...

  • Casual Listener
  • This issue has been going on for 4 days no, spotify web player will not load on my Desktop P, Otherlaptop. When I click on my spotify application it will open and just display a spinning loading whee...
  • Nico
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Other
  • 376 Views
  • 1 replies
  • 0 likes

Spotify for Fire TV won't work

Every time I try to open up Spotify on my Fire TV, all I get is the loading screen with the logo and three dots. It stays that way until I finally give up and log off. I've given this thing 10 minutes to load this time, and still nothing. Any advice?...

  • Newbie
  • Every time I try to open up Spotify on my Fire TV, all I get is the loading screen with the logo and three dots. It stays that way until I finally give up and log off. I've given this thing 10 minute...
  • Nico
  • Community Legend
  • 1304 Views
  • 1 replies
  • 0 likes
  • 1304 Views
  • 1 replies
  • 0 likes

Web Player shuts down sound

I cannot install the app at work, so I run Spotify Web Player on Windows 10 with Microsoft Edge. However I've been having trouble with the Web Player shutting down the sound once every minute. The track keeps playing in the Web Player but the sound b...

  • Newbie
  • I cannot install the app at work, so I run Spotify Web Player on Windows 10 with Microsoft Edge. However I've been having trouble with the Web Player shutting down the sound once every minute. The&nb...
  • Nico
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Not playing on amazon echo

I have spotify premium but today when i ask my echo to play spotify she says my account is not supported on this devise but however it was working fine yesterday.

  • Newbie
  • I have spotify premium but today when i ask my echo to play spotify she says my account is not supported on this devise but however it was working fine yesterday.
  • Nico
  • Community Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Solved!! How do we know what all topics are there in the community

Just joined the Spotify community within the last 2 weeks. I'm trying to post my new release song in some topic discussions but can't figure out what topic search tags to use? I've seen there is different topics such as "Social, Accounts, Playlist Ex...

  • Roadie
  • Just joined the Spotify community within the last 2 weeks. I'm trying to post my new release song in some topic discussions but can't figure out what topic search tags to use? I've seen there is diff...
  • Jose_M
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • topic
  • 614 Views
  • 1 replies
  • 0 likes

PS4 App

PlanPremiumCountry USADevicePS4 My Question or Issue PS4 spotify app will not launch and says I don't have the application and takes me into the store. Endless loop of nothing. Is there a better place to find help?

  • Casual Listener
  • Plan Premium Country  USA Device PS4     My Question or Issue  PS4 spotify app will not launch and says I don't have the application and takes me into the store. Endless ...
  • Nico
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly pausing on ps4 and logging off everywhere didnt work

PlanFree/PremiumCountry Device(Sony Playstation 4 Pro)Operating SystemPlaystation My Question or Issue My spotify keeps randomly pausing on its own when i have no mic plugged on, and when its plugged in and muted. I have tried going to my account on ...

  • Visitor
  • Plan Free/Premium Country   Device (Sony Playstation 4 Pro) Operating System Playstation   My Question or Issue   My spotify keeps randomly pausing on its own when i have no...
  • Guido
  • Spotify Legend
  • 4869 Views
  • 5 replies
  • 8 likes
  • PlayStation
  • 4869 Views
  • 5 replies
  • 8 likes

Superuser Contribution Spotify student with Hulu

PlanPremiumCountry USADeviceLGOperating SystemLenovo My Question or Issue I have Spotify student with access to Hulu. I tried going on Hulu today but it said my account had been cancelled. I talked to a Representative from Hulu and they said Spotify ...

  • Newbie
  • Plan Premium Country  USA Device LG Operating System Lenovo   My Question or Issue  I have Spotify student with access to Hulu. I tried going on Hulu today but it said my acc...
  • Guido
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My ripped .mp3 plays for an artists' album

PlanPremium/affects free as wellCountry USADeviceAnyOperating SystemAny My Question or IssueAffected Artist/Album: Paul Van Dyk - Out There And BackPaul Van Dyk - Out There And BackTrack: 11 - "Out There And Back" Between (1:10) and (1:20) and again ...

  • Newbie
  • Plan Premium/affects free as well Country  USA Device Any Operating System Any   My Question or Issue Affected Artist/Album:  Paul Van Dyk - Out There And Back Paul Van Dyk ...
  • Guido
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • music
  • 377 Views
  • 1 replies
  • 0 likes

IPhone and BMW Connected Drive issues

PlanPremiumCountry UKDevice(iPhone 6)Operating System(iOS latest) My Question or IssueWhen navigating Spotify through BMW IDrive / Connected Drive some menu items have now stopped working. Radio, Genre pages appear as 'empty'. Library is temperamenta...

  • Newbie
  • Plan Premium Country  UK Device (iPhone 6) Operating System (iOS latest)   My Question or Issue When navigating Spotify through BMW IDrive / Connected Drive some menu items have n...
  • Nico
  • Community Legend
  • 1516 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1516 Views
  • 1 replies
  • 0 likes

Waze banner

PlanPremiumCountry US Operating SystemAndroid My Question or Issue Do I need to cancel my premium account or are you going to do something to get rid of this obnoxious Waze ad? If you aren't going to do anything about it I'm going to strongly recomme...

  • Newbie
  • Plan Premium Country  US   Operating System Android   My Question or Issue  Do I need to cancel my premium account or are you going to do something to get rid of this obn...
  • Nico
  • Community Legend
  • 298 Views
  • 1 replies
  • 1 likes
  • Other
  • 298 Views
  • 1 replies
  • 1 likes

Xbox One: Muffled and Distorted Sound

With Xbox One the music is muffled and distorted. Also, there is no bass. The reason for this problem is, in my theory, that the Hardware Acceleration setting is being used. Why do I think so? With my Mac Pro 8-Core, if I use Hardware Acceleration, t...

  • Gig Goer
  • With Xbox One the music is muffled and distorted. Also, there is no bass. The reason for this problem is, in my theory, that the Hardware Acceleration setting is being used. Why do I think so? With m...
  • 1720 Views
  • 0 replies
  • 0 likes
  • Other
  • 1720 Views
  • 0 replies
  • 0 likes

Music Stops at 2:16

The music Blood on My Name from The Brothers Bright stops at 2:16, immediatly changing to the next one, the music is 4:20 min. long.

  • Newbie
  • The music Blood on My Name from The Brothers Bright stops at 2:16, immediatly changing to the next one, the music is 4:20 min. long.
  • Nico
  • Community Legend
  • 1504 Views
  • 1 replies
  • 0 likes
  • music
  • 1504 Views
  • 1 replies
  • 0 likes

spotify web player extension not working

spotify web player extension asks me for "Enable player in your browser" after update chrome. I try a different solution from different sites over the google but still not working. Did anyone solve this issue already?

  • Newbie
  • spotify web player extension asks me for "Enable player in your browser" after update chrome. I try a different solution from different sites over the google but still not working. Did anyone solve t...
  • Nico
  • Community Legend
  • 585 Views
  • 1 replies
  • 1 likes
  • 585 Views
  • 1 replies
  • 1 likes

The app plays different songs. The web player does it right

Both windows and android apps play different songs ( some cover from the original song or just some melody ) but the web browser plays the right song.

  • Newbie
  • Both windows and android apps play different songs ( some cover from the original song or just some melody ) but the web browser plays the right song. 
  • Nico
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Samsung Smart TV app freezes with green logo

I've recently brought a new Samsung Smart TV model MU6100 43" but the Spotify app freezes at the start with the green logo and grey background. I've already reset the tv to the presets and reinstall the app, but it keeps freezing. I can even connect ...

  • Newbie
  • I've recently brought a new Samsung Smart TV model MU6100 43" but the Spotify app freezes at the start with the green logo and grey background. I've already reset the tv to the presets and reins...
  • Nico
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Spotify won't play my saved songs

Hi,It's been a while since I've been able to play my saved songs, either on my laptop when on Google Chrome, or on my phone through the app. I only have 320 songs saved, so I don't know wh there's an issue. Playlists and albums work fine, it's just m...

  • Newbie
  • Hi, It's been a while since I've been able to play my saved songs, either on my laptop when on Google Chrome, or on my phone through the app. I only have 320 songs saved, so I don't know wh there's ...
  • Nico
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Wordpress Embeded Playlist to Wordpress Errors

I have been trying to embed a playlist to my wordpress through the html but it is not generating. After I code it into the HTML and go back to the visual component it looks as I wish it to but when I update the page and then load it on chrome it does...

  • Newbie
  • I have been trying to embed a playlist to my wordpress through the html but it is not generating. After I code it into the HTML and go back to the visual component it looks as I wish it to but when I...
  • Nico
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 471 Views
  • 1 replies
  • 0 likes

Incorrect display of the currently playing song

I have filtered my songs for "Ed Sheeran" and played one of the songs on a Samsung smart TV(not Android but maybe the issue is reproducible on other platforms as well) after the first song, the next is played from the filtered list but it displays th...

  • Casual Listener
  • I have filtered my songs for "Ed Sheeran" and played one of the songs on a Samsung smart TV(not Android but maybe the issue is reproducible on other platforms as well) after the first song, the next ...
  • Nico
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Other
  • 348 Views
  • 1 replies
  • 0 likes