Some downloaded podcast files are deleted

[PathfinderKP]

Plan

Premium

Country

Hungary

Device

Samsung A54

Spotify version

9.0.82.1032

My Question or Issue

Hi there,

I've been noticing for the last couple of weeks that some of the automatically downloaded podcast files are removed from the phone later (but they're still in the "Your episodes" list. All of the podcast episodes are automatically downloaded via the option in the settings and because of this they are automatically added to this list (I attached a picture of what episodes are downloaded like this).

I've also attached a picture where several episodes are on the list but they are not downloaded (but they should be). This picture was taken yesterday and the reason why this is important is because I've also attached a picture where one episode is not downloaded today but it was yesterday.

I've tried clean reinstalling Spotify but it did not solve the problem.

Thanks for the help in advance!

Patrik

[Novy]

Hey there @PathfinderKP,

Thanks for reaching out!

Just to confirm, have you made sure your phone has at least 1GB of free space? Keep in mind that low storage space might cause auto removal of downloads.

Also, do these episodes get removed again if you re-download them? 

Keep us posted.

[PathfinderKP]

Hey there, 

Thank you again for helping me! 

I have 125GB free storage left on my phone of the 256GB. According to the information in the Spotify app, the size of the downloaded media is 430MB, and the size of it's cache is 672MB right now.

As far as I can tell they are not deleted again after redownloading them again.

[Novy · Accepted solution]

Hi again @PathfinderKP,

Thanks for getting back to us!

Since you mention it doesn't happen after re-downloading the episodes, this might be related to a sync issue. If you haven't already, we'd suggest toggling the auto-download setting for podcasts off, restarting the app, and then turning it back on to see if it helps.

Let us know how it goes.

[PathfinderKP]

Hi,

Thank you for your suggestion! I'll try this solution and we'll see if it solves the issue.

[Novy]

Great, @PathfinderKP,

Keep us posted!

[PathfinderKP]

I just wanted to check in to give an update regarding the situation.

I haven't encountered this issue since so I think it has been resolved. 

Thank you again for your help!