Songs skip after a minute when using Spotify Connect in Lossless on LG soundbar

[Zaku71]

Hi everyone. I have a Premium plan and have had the lossless option enabled for about a week. I have a Redmi 13 Pro+ 5G and the latest version of Spotify from the Play Store.

It works perfectly when I use Spotify Connect in lossless quality. I use these devices:

• Amazon Echo
• Android Auto

But when I use Spotify Connect to play on my LGS95QR soundbar, after about a minute it skips to the next song. This only happens in lossless quality, not all the others (High, etc., work fine).

I've already tried clearing the app's data and cache on my phone. I've also uninstalled and reinstalled the app, and disabled the autoplay and automix features.

Any ideas?

[Ivelina]

Hello @zn8wc_-jevwvk,

Thanks for reaching out via the Community and for sharing what steps you've gone over so far.

First, could you test with streaming from another phone or device with the Connect feature on to the soundbar and let us know if the music continues to skip?

As Connect requires all devices to be on the same Wi-Fi, it's also worth troubleshooting the network connection a bit. Start with restarting your router if you've not done this already and if there's no difference, as a more advanced step, you can also change the DNS settings of your router to one of the following:

• 8.8.8.8
• 8.8.4.4
• 9.9.9.9
• 1.1.1.1

Even though you've mentioned that you aren't experiencing this issue when streaming in Lossless to other devices (Echo and Android Auto), Lossless requires a stable network connection and lastly, if it's possible you can even give this a try with another Wi-Fi connection.

Appreciate the cooperation and we'll be on the lookout for your response.

[Zaku71]

Hello Ivelina.

I tried with a tablet and I had the same results. 

I changed the DNS and restarted the router and it still skipped. Unfortunately I couldn't try another wifi network, but I'm quite confident the mine is ok!

[Eni]

Hey @Zaku71, 

Thanks for getting back to us. 

Would you mind checking if the firmware of your soundbar has any pending updates? Third-party devices like soundbars might require a specific firmware update from the device manufacturer to support lossless reliably. 

On another note, we'd recommend reconnecting and re-selecting the audio quality by going to Settings and privacy >  Media Quality >  under Connect devices, find the soundbar. Then, try temporarily setting the soundbar's streaming quality to "High" > disconnect from the soundbar >  close the Spotify app completely >  reopen it > reconnect the soundbar >  try setting it back to Lossless. 

Keep us posted on how it goes. 

[Zaku71]

Hello Eni,

Thank you for your reply!

I tried your procedure a couple of times, but the result is the same 🫤

There are no firmware updates for my soundbar. This is the last version:

 (my soundbar has Chromecast too, but I use Spotify connect. You can't go lossless with Chromecast)

[Zaku71]

https://youtu.be/Mjh3B-pcdBc?si=zNhsXnBt-oOR_7-n

If it's helpful, I made a video of what happens on the app (again, it only happens in lossless mode).
The song starts, after almost a minute the progress indicator reaches the end, the song continues for about twenty seconds and then skips to the next one. If I disable autoplay, it simply stops.

[Ivelina]

Appreciate the info and thanks for sending the video @Zaku71.

Since you've already tried with a mobile phone and tablet, would it be possible to test with starting the playback from a PC on to the soundbar? The desktop connects a bit differently to Wi-Fi and it's worth testing how Spotify would behave.

Another thing that comes to mind when troubleshooting the network connection is to share mobile data via hotspot from your phone to the PC and soundbar, as well as to test from the phone itself using mobile data. 

Hope to hear from you soon.

[Zaku71]

Hello Ivelina!

---

Since you've already tried with a mobile phone and tablet, would it be possible to test with starting the playback from a PC on to the soundbar? The desktop connects a bit differently to Wi-Fi and it's worth testing how Spotify would behave.

---

I just did the test with the pc. It behaves exactly like the app: song starts, after almost a minute the progress indicator reaches the end, the song continues for about twenty seconds and then skips to the next one.

---

Another thing that comes to mind when troubleshooting the network connection is to share mobile data via hotspot from your phone to the PC and soundbar, as well as to test from the phone itself using mobile data. 

---

The same: songs starts, after a minute etc etc. May I ask why there's such a near certainty that the problem is with the internet connection? If so, shouldn't the problem be more a random one? Or should it occur with other audio settings? I have a high-speed fiber connection that doesn't cause any problems when I use the lossless connection with Amazon Echoes, so why should it be just the soundbar?

Thanks for your help anyway! 🙂 

[OscarDC]

Hey @Zaku71,

Thank you for keeping in contact and for the info shared.

Since Lossless quality needs a higher amount of data than any other quality in Spotify, the issues are usually related to the network connection, that's the reason why some troubleshooting steps are focused on your Wi-Fi connection. 

Taking into account that the only affected device is your soundbar, and since some devices may need a firmware update from the manufacturer to work properly with Lossless (as mentioned in the marked solution of the main thread here) it's possible that the behavior could be device related. However, we've already reported your case internally.

As a work around in the meantime, we'd recommend using a different audio quality when using your soundbar as it should be working properly. We’re sorry that this means you’re not able to use the feature like you wish to do at the moment, but we hope you’ll continue using it and find it gets better in the future, so we'd recommend keeping your Spotify app updated to be aware of any improvements coming your way.

We appreciate your feedback. If anything else comes up, the Community will be here to help.

[Zaku71]

Thanks. I'll wait 😊

[dandi46]

I have the exact same issue. I'm streaming on my soundbar LG DS80QY.

[Zaku71]

Both LG!

[dandi46]

Just connected via Bluetooth to the soundbar and it works in lossless quality. Weird...

[Ambro88]

I have exactly the same problem with the SC9S soundbar from LG. Other apps, like Tidal, don't have a problem with streaming in lossless quality as usual; the issues are only with Spotify. I have a very fast connection, and the router is 2m away from the soundbar. Besides, since other apps don't have a problem, I wouldn't blame the connection quality. I've tried streaming from my phone and PC, the result is the same. The problem disappears on "Very High" settings.

[Zaku71]

I didn't mention this because I felt it was rude to talk about the competition, but I can confirm that I hadn't had any problems with Tidal.

[wilk8]

Hey Spotify! 😄 I’m having the same issue with my LG SC9S. Has there been any official communication about this problem? As others have mentioned, it seems the issue is on Spotify’s side. Are there any actions being taken to fix it?  

[Rikson]

I also have the same exact issue with my LG SC9S, so seems like a LG problem. Would appreciate any help on that as well.

[Dessi]

Hi folks,

Thanks for all the reports and the info you've provided!

We can confirm that our tech folks are currently looking into this and we'll let you know as soon as we hear back from them and have an update to share. 

The Community is always here if something else comes up.

[Rikson]

Just to add to that - I'm connecting using Spoitify Connect, always using the latest Spotify version, the latest iOS version and the latest soundbar firmware.
Also tried multiple phones with different iOS versions and the story is the same. It also started by switching to "Lossless". I have a 600 Gb/s connection with the router right next to the soundbar. After the switch, the player looks glitched and doesn't show the song length, so I suppose it might be a bug.

Thank you for looking into that!