Songs skipped when switching apps

[Alenjak7]

I'm reporting a bug.

As of relatively recently, on mobile, when I switch quickly from Spotify to another app, it skips the song. This is annoying when I'm in my car switching from Spotify to a navigation app in moments where I'm not moving.

Thank you!

[Amay]

Hey @Alenjak7, welcome to the Spotify Community! 🎵

Could you confirm a few things before we move forward with any troubleshooting steps:

1. Does this happen only with Spotify or with other media apps as well?
2. Is the issue there when you switch to a non-navigation app?
3. Is there any content playing on the app that you switch to? This could be a navigation alert in the form of an audio, a video clip, or an ad.

Also, please share the Spotify app version you are using and the device info (model, software version, etc). You can also attach a screen recording of the issue. This will help me take a closer look at the probem.

Keep me posted. 🙂

[Alenjak7]

Hi Amay, thank you for reaching out. I accidentally marked your reply as a solution.

1. It only happens with Spotify.
2. I unfortunately can't remember.
3. I don't think so because I disable all sounds and such on my Google Maps app.

I'm using version 9.0.54.518, on a Google Pixel 9 with Android version 15.

If I run into it again, I'll try to re-create it and make a recording.

[AlejaR]

Hey there @Alenjak7.

Thanks for your reply and for the info shared.

Since you mentioned this is only happening with Spotify, it might be worth checking if the app has permission to run in the background. This may vary depending on the mobile model, but you can try this: open Settings > Apps > See all apps > scroll down and tap Spotify > tap App battery usage and make sure the Allow background usage toggle is on.

If issues persist, we'd like to gather some additional info. Please send us:

• Is your Spotify account connected to Google Maps? If not, perhaps you can give it a try so you don't need to switch between apps.
• Does this happen when using a different device? If possible, you can ask for the mobile device of a relative or a friend to open your account and check.
• Does this happen when switching to a different app or is it just when opening Google Maps?

Keep us in the loop!