Spotify Google 403 Error

[user-removed]

I can't access the Spotify website and it gives a me 403 Google error.

This is not an account-related issue because I can't even access the website logged out in incognito mode.

I've tried to access the site using a MacBook Pro Mid 2020 and an iPhone 11 Pro with a Netherlands IP address.

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

Can you let me know if the same thing happens on other devices as well? 

Also, let me know if you're using a VPN and try using a different network connection to see if that makes a difference. 

Keep me posted. 

[Toaster232]

Hey, I have the same problem. On my network I have no connection to spotify. In the browser I get error 403 on de https page spotify.com.

On my desktop I get a black screen on spotify. I have reinstalled spotify, cleared my cashe of my browser. I had contact with my internet provider and the say dat Error 403 in de browser is cause by de server you want to contact.

I can connect to community.spotify.com via my browser (Chrome) but when I go to spotify.com i get the same message as @user-removed.

When I use a VPN I can access spotify. 

Hope somebody can help me.

[Ver]

Hey @Toaster232,

Thanks for posting here.

Could you try restarting your router to see if anything changes.

It's also a good idea to try with another network to see if that makes a difference.

Just to double-check-does the same thing happen when you try with another browser?

You can also send us screenshots of what you're seeing. We'll look into this further.

Let us know how it goes.

[Toaster232]

Hey @Ver.

Sorry for the late reply.

I have restarted my router multiple times and did a factory reset 2 times.

When i use my 4G or log in via wifi from friends I have no problem using Spotify.

I have tried Chrome, Edge, Explorer and Fire fox on my local network and non wil work.

Spotify wil also not work with my Xbox One X or Google Home devices.

  

*The Pop Up in Spotify is gone and is now just a black screen when I start Spotify on my PC.

[Kiril]

Hey @Toaster232,

Thank you for your response.

It's worthwhile to check if there is a firewall application that guards your local network, and if so to make sure you allow Spotify to pass through it.

If the above does not help, you can also check the 3-dotted menu on your desktop client and from the View menu to untick the Hardware Acceleration option. See if this will make any difference for you.

If nothing helps, please send us a short screen recording of the situation, so we can take a closer look and advise you better.

Hope this helps. Let us know how you get on.

[Toaster232]

Tank you for the reply.
My Router doesn't have a firewall in place.
I have "hardware Acceleration" off. But this doesn't do anything.
Can it be that the Hosting services of Spotify is blocking me?
I haven't mate a screen recording of the problem, but because Spotify is not working on the whole network i doubt that the problem is on each individual device.

[Alex]

Hey @Toaster232,

Thanks for the reply and the info.

Since this is most likely a network related issue, there might not be much we can do from our end. 

Can you let us know the country of your account and the name of your network provider? You can also reach out to the network provider and ask if any networking ports are blocked on their end, as this might be resulting in issues with Spotify.

Looking forward to your reply.

[Denisd215]

Hello, I have exactly the same problem. Can you help me? How did you solved it?

[CarlosE]

Hey @Denisd215,

Thanks for your reply in this thread 🙂
 

Can you let us know the exact make/model and OS of your device? Just to confirm, this happens to you when you try to access the Web player or your account page?

On another note, do you experience this if you try to access from another device? Also, can you share with us if you try to access it with another browser?

Lastly, as @Kiril mentioned, It's worthwhile to check if there is a firewall application that guards your local network. Make sure you white list Spotify on it.

 We'll be on the lookout for your replies.

Cheers!

[Xzenor]

This isn't a firewall issue. It would give a timeout if it were. This is a webserver response giving you the answer "no. You are not allowed here" with a 403 code. So the browser is actually getting an answer. There has been a connection. Therefore, not firewall related. 

One thing not server-related I can quickly think of could be if you're using a proxy server to connect to the outside world. Maybe check that.

[brewsterdaniel143]

I need help with 403  forbidden on Spotify

[Eni]

Hey there @brewsterdaniel143, 

Thanks for getting in touch about this. 

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps.

We'll be on the lookout.