Spotify does not see Sonos move

[PeredM]

I’ve seen similar posts but not a solution. Just bought two Sonos Move (first gen) and took them out of the box today. So far I do not care for streaming Spotify from the Sonos app, I find it clunky and limiting (the controls also are greyed out). Trying to figure out how to cast directly from Spotify but the speakers are not discoverable. Would like to make it work because the sound is good.

[OscarDC]

Hey @PeredM,

Thank you for reaching out to the Community.

This type of issue is commonly related to the network that your devices are connected to. So first, we'd recommend making sure that your Sonos are properly connected to the same Wi-Fi network used by the casting device. Since some routers may have 2 different networks (2.4 GHz and 5.0 GHz) under the same name, make sure that all devices are connected to the exact same network as well.

If the app is still not showing your Sonos in the available devices section, it could be also related to some damaged cache stored on your phone or an outdated version of the app. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article as this process will replace all damaged files and ensure you're running the latest version of the app. 

If the issue persists, would you mind checking from a different phone, the desktop app or the Web Player to see if it makes any difference?

We'll be on the lookout. 

[jordanzimmerman]

Same for me. It just stops seeing the Move randomly. Other apps on my Mac work fine. This has been going on for years. Will Spotify ever fix this?

[jordanzimmerman]

Actually, maybe I should just switch to Apple Music after all this time. I don't think Spotify actually cares.

[Vasil]

Hey @jordanzimmerman,

Thanks for reaching out. We're sorry to hear about your experience & we'll do our best to help!

You mention that this issue happens randomly. Does it get resolved if you restart your router and/or speaker?
If yes, this most likely means we're looking at an issue with your router settings, in which case it's best to reach out to Sonos for further help with setting it up correctly.

If not, then please let us know more about what you need to do each time to make the speaker re-appear in the Spotify Connect menu or whether the issue resolves itself on its own. Any and all details would be appreciated 🙂

We'll be on the lookout for your response.

[jordanzimmerman]

Sometimes restarting my Mac fixes, sometimes restarting the Sonos Move fixes it. I never know. This time, nothing seemed to work. Note that Apple Music and other apps worked fine. However, I used the Sonos App on my Mac connected to Spotify and that worked. Once I did that, Spotify started working again. Reminder: this has been going on for _years_.

[Dessi]

Hey @jordanzimmerman,

Thanks for the reply and glad to hear you found a workaround!

As the issue seems to occur sporadically, it might be related to your network settings or some damaged cache, so we recommend the following:

• Make sure your network firewall isn't blocking any Spotify domains
• Clear the hosts file
• Flush DNS (the steps may vary, but should be similar to these):

- Open the Terminal by navigating to Go > Utilities > Terminal.
- Enter this flush DNS command: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
- Enter your password to confirm.

Hope this helps.

[jordanzimmerman]

As I mentioned, all other apps work fine. It is clearly not a network/firewall issue as only the Spotify app fails.

[Yordan]

Hey, @jordanzimmerman,

It seems that your devices are having trouble communicating with Spotify. This usually related either to local issues with your current network setup (often due to corrupted cache / settings mismatch) or the occasional server outage on our end - rest assured we’re actively working on resolving the latter as quickly as possible.

It's a good idea to periodically clear your cache + check for updates to minimize any potential hiccups and maintain stability. Sometimes, other apps or having too many devices on the network may also cause issues, so it's worth disabling/disconnecting them temporarily to see if that helps.

💡 Tip: You can monitor the status of our services here or get a list of any ongoing issues with Spotify by visiting this page.

The Community is just a post away should you need assistance with anything else.