Spotify for Artists app not loading, stuck on spinning loading indicator

[BITCRUSHR]

Plan

Premium

Country

Norway

Device

iPhone 15

Operating System

iOS 17.5.1

My Question or Issue

I just got a brand new iPhone 15. I used to have a iPhone 12 Pro.
When I installed the Spotify for Artists app on my new device, it worked the first time. However, the second time i tried to open the app, it is just stuck on the loading indicator, it never loads, and is just stuck on this screen infinitely.

If I uninstall the app completely, and then reinstall it, it works again, but only the very first time I log in. If I close the app, and re-open it, it is once again stuck on an infinite loading screen.

As of now, I'm only able to use the web version of Spotify for Artists, but this is suboptimal, as it doesn't really work well on mobile.

[spectrical]

Same issue here using the app on iPhone 12, I’m in Australia.

[SueLarsenMusic]

Started doing the same thing on my end two days ago. I’m using a iPhone 6E. Nothing fancy on my end. I don’t think it matters what phone you use. All the best to all of us!

[awangshamsul]

same issue here in Malaysia. No VPN. suddenly not aorking

[usamah]

Same issue here. Been using the app on my iphone 15 with no issuses. Suddenly the app stuck at loading this week. Delete and reinstalling the app done nothing for me. 

[Audesi]

Im having this issue now. It I completely uninstall and delete the data and reinstall it, it works the first time I use it. And then it goes back to being stuck on this icon when I load it up again. I think they’ve completely broke the app. It’s doing this on my iPhone Pro 15 and iPad Pro both.

[switch91]

Same here as well. Iphone 14 latest ios. Started happening 2 days ago

[finskninja]

Same here! Started yesterday for me. 

[RFKay]

Spotify Support—are you out there?  A simple acknowledgment that you are aware of the issue and are working on resolving it would be helpful. Thanks.

[Gunter]

Same issue in France

[bonesmccoy]

Same problem here in UK since Friday.

[2flowjay]

I also just got a new iPhone 15 pro max and it is not letting me get into the app. I have the exact same experience as the initial thread. You guys should really look into this. It’s clearly not a coincidence several people have the exact same issue. 

[Bellissi]

Same and in the UK

[hertzouttahell]

Same here. Germany. iPhone 2020SE

Worked Flawless since today

[Shigin]

Hey, I have the same issue as well since 2 or 3 days. I am in Germany and use iPhone 13 Pro Max. Reinstallation helps, but on the second launch of the App after reinstallation the problem appears again

[Busteeer]

I have the same issue, since yesterday. June 29th. 

Sweden 

iPhone 12 

No VPN 

This is an app related issue. It only happens to this app and (as you can tell) many others have the same issue. 

[SanderRosenbrand]

I have the same issue and spoke Spotify for Artists customer service on the live chat. They are aware of the issue and are working on a fix. This is the answer I got:

I know this is important and I can see how this would be a major inconvenience for you. No worries, our Technical team is aware of this and currently working hard to find a fix. I'm afraid we don’t have an exact time frame, but hopefully it shouldn’t be long before things are back up and running! While they work on this, you can view your stats with the web version of Spotify for Artists.

[RFKay]

Thanks for relaying this information!  Really appreciate it!

[Srrgio]

Same problem in Italy since last Friday, iPhone 11

[DustinHertz]

Same issue here since 5 weeks. I have tested it on and iPhone 14 Pro on wifi and 5G, running iOS 17.5.1

[SpliffBap81]

Same issue. Started after a release this past Friday. Only when I delete the app, and reinstall it, will it work once. Then when opening a 2nd time, it’s stuck on loading screen. IOS 15 US.