Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify is not working with data connection, WP

Spotify is not working with data connection, WP

Hello everyone,

I ´ve got issues with my app (Premium). Everything is perfect with Wifi connection, but when I turn off it and turn on my Data, i can´t search anything.


I have a Lumia 950 dual. Windows 10.


Please help,

4 Replies

Hello! Have you tried saving the songs and switching them to 'the Available Offline' option? Sometimes you also have to leave the Spotify app open to allow it to download the songs so you can listen to them even without a data connection.

Hello Tarjerkey, thanks for your answer.


I can hear my downloaded music, but my problem is when I have looking for a new song, radio or whatever I want to do with Data. Spotify keeps searching...for ever.



Help me please!

Have you got it working?

Well...Definitely, the app doesn´t work well. Technical support has not helped at all. I prefer Groove Music then.

Suggested posts