Spotify not working with LG Soundbar

[Turritopsis91]

Plan

Premium

Country

Spain

Device

LG SK8 (Built in Chromecast)

Operating System

Android, Windows 10

My Question or Issue

I'm having trouble since a week, I literally can't cast Spotify to my soundbar from ANY device. I have tried with my laptop, Desktop PC and several smartphones. 
The soundbar works fine. I can cast my phone's audio with other apps. 

I can see the soundbar listed in my network devices. When I choose to cast spotify to the built in Chromecast, it keeps attempting to connect, but it never endes. The same happens using smartphones and PC. 

I have read many people complaining about the same issue. It's not fixed yet. 
 Already updated soundbar firmware, and cellphone spotify app (unistalled and clean installed).

[Turritopsis91]

Hey everyone,

Thanks for your patience while we looked into this issue.

We've taken this up with the team at LG as it's related to the particular devices and how they are set up to function. Because of this it's not something we can influence.

We recommend that you, if your setup allows it, change the digital sound out setting on your devices from Auto or Pass Through to another one. Improvements have also already been put into place and the firmware of some models has been updated to remedy this.

So make sure to update your firmware to the latest version available and if the issue persists - reach out to the Customer Support team of LG. You can contact them here.

Thanks!

[ninjakettle]

Currently trying the latest Beta - 8.5.83.1075.  Android 10, Galaxy S20 FE.  Does not work. Have recently moved to the Beta channel to see if any fixes worked from those release. They do not.

I've done everything suggested above, nothing works.  There's no error on the Spotify app, it spends a while "Connecting..." but then drops back to the Phone to play.  On the soundbar you get a flash of "SPOTIFY" for a few seconds, which then goes away.  Nothing plays.

As noted - you can add the soundbar to a group and this works - but is a poor workaround as most won't want to group speakers in different areas.

(also tried from Laptop/Win10 too)

J

[Brainseeker078]

I also tried all the steps Jeremy said we should try. Unfortunately, the same problem continues to arise. I went through the steps with an iPhone on the LG sk10y.

With spotify version 8.5.83.1426

[gigi260890]

Already tried clean reinstalling but no results with latest app version available for my phone today 8.5.83.1075.

Like other users, the soundbar flashes "SPOTIFY" for a few seconds and then nothing plays, it seems that the streaming fails...

No error message from the app.

[erenyk]

Same here, the issue is persisting and the behaviour of the Soundbar and
the Spotify are exactly the same.

[marsbeetle]

So many people with the same very specific, very distinct issue and we’re still being questioned as if this is not a development issue? Unbelievable.
8.5.83.1426 - constant connecting and flashes Spotify on LG SK10Y Soundbar but never connects.
Sort out the problem please, my patience is wearing thin.

[Soyxuco]

Hi. Exactly the same thing happens to me and I can't find a solution. My soundbar is the sk10y

[Bart0n]

Post it here (another big thread). Maybe Spotify will pick it up.

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Spotify-no-longer-casting-to-LG-Sound...

[Soyxuco]

Thx.

[Soyxuco]

I have the same problem with the lg sk10y. Spotify dont conect.

[jasie3k]

Same issue here with SK8Y

It works fine with youtube music though, maybe I should switch to it full time

[wirused]

Looks like there is a widespread issue with Spotify and LG soundbars. I wonder how we can get in touch with Spotify to fix this. This is dragging a bit too long!

[user-removed]

Same issue here. If I ask Google assistant to play music it says “playing Spotify on  Soundbar”. “SPOTIFY” briefly flashes on the soundbar, before going back to “Wi-fi ” and no sound comes out. YouTube Music works fine. 
There is no app to reinstall since it’s via Google home. 
This started happening suddenly about a month ago. 

[8jtaxmuheexaldt]

i starting to wonder why i paying for premium plan and big feature like
this is not working and about more than a month we dont have a fix..

[wirused]

I've contacted Spotify contact us and they kept asking me to reinstall my account and I was abruptly cut off after some time.

I also sent an email to LG support to see if they can help to solve this issue. 

I think we need to try and bring up this issue to both parties instead of just posting here. Else we will not be able to get this resolved I feel. 

[darnoq]

Did the same. You kind of know when they close your ticket because you get customer satisfaction survey.

[Phobilicious]

Still the same just a few seconds ago I saw spotify on the bar and it went back to wifi as all of the others experienced 😠 this is going on almost a month now and since tunein, Youtube and all the other music apps work flawlessly on the bar it has to be a spotify issue! I guess I just have to switch to tidal now since my yearly subscription is going to end in a few weeks

BTW I'm on version Spotify 8.5.83.1075 for Android 

[bobick83]

Exactly LG software did not change.
Can we escalate this somehow?

[bobick83]

I tried to cast spotify to LG SK9Y from following devices:
iPhone 7

Galaxy S9

Win10 Laptop

all of them failed to cast and each of them had latest Spotify version.

[Thul]

Same issue here with lg SK9Y

[marsbeetle]

This thread should be listed under "Ongoing Issues" where it can get the attention it deserves. Why is it listed under Home > Help > Other
Is it not possible to move it to "Ongoing Issues" ?
If this issue is not resolved soon I've decided to then cancel my Spotify Premium subscription and purchase an Apple TV(connected to LG soundbar) with Apple One subscription(includes Apple Music, 50GB cloud storage, Apple TV+ and Arcade) for $14.95 - I don't have the patience for poor service.
I'm hoping Spotify will at least publicly acknowledge this issue before I abandon ship. Fortunately there are good if not better alternatives.