Spotify not working with LG Soundbar

[Turritopsis91]

Plan

Premium

Country

Spain

Device

LG SK8 (Built in Chromecast)

Operating System

Android, Windows 10

My Question or Issue

I'm having trouble since a week, I literally can't cast Spotify to my soundbar from ANY device. I have tried with my laptop, Desktop PC and several smartphones. 
The soundbar works fine. I can cast my phone's audio with other apps. 

I can see the soundbar listed in my network devices. When I choose to cast spotify to the built in Chromecast, it keeps attempting to connect, but it never endes. The same happens using smartphones and PC. 

I have read many people complaining about the same issue. It's not fixed yet. 
 Already updated soundbar firmware, and cellphone spotify app (unistalled and clean installed).

[Turritopsis91]

Hey everyone,

Thanks for your patience while we looked into this issue.

We've taken this up with the team at LG as it's related to the particular devices and how they are set up to function. Because of this it's not something we can influence.

We recommend that you, if your setup allows it, change the digital sound out setting on your devices from Auto or Pass Through to another one. Improvements have also already been put into place and the firmware of some models has been updated to remedy this.

So make sure to update your firmware to the latest version available and if the issue persists - reach out to the Customer Support team of LG. You can contact them here.

Thanks!

[tomaq]

Hi everyone,

i've canceled my subscription a month ago. As I can see this was a good decision.

I'm using YouTube Music since. Everything works fine.

Regards

Tom

[markioooo]

Okay.  @Elena. It seems you are on an early Christmas holiday. Otherwise I'm sure you would have responded by now. So I tried to find another moderator via Google. Alex seems to be one. Dear @Alex, there are 16 pages of complaints about Spotify suddenly no longer playing on an LG soundbar. I hope this forum thread finds its way to someone within the Spotify organization that actually cares about the customers. I - and I hope other people in the thread - will try to tag moderators until we get a reaction 😀

[jrosado]

i am waiting for to long now. I just cancelled my premium plan. Spotify doesnt care about customers and i spend my money where i feel satified. YT music is working very well.

Goodbye Spotify

[P_Raw21]

Hi everyone, wanted to follow up on this. I own a vizio soundbar and after reading through this, it seems the common theme is the Cast version. Spotify needs to fix its compatibility with Chromecast version 1.21.75965. It used to work and just before the beginning of November, it seems that compatibility was dropped. Spotify support I hope you can bring this issue to light and get this resolved ASAP. Thank you.

[P_Raw21]

@Elena @Alex Please advise on above comment

[Diesinho]

I've also cancelled my subscription. YT Music next.

[alex_up]

Spotify wake up!!!

what is the problem fix it??

My next step - cancel my premium account,

Silly...

[Turritopsis91]

@Elena 

device + OS version: Every device, Android or Windows, multiple distributions (MIUI and HUAWEI).

exact Spotify version: 8.5.83.1075LG Soundbar exact model and Firmware version: LG SK8

Main: 19081623
Micom: 18112100
DSP: 18010400
ChromeCast: 1.21.75965

Are you having issues casting to any other LG devices connected with Chromecast: just spotify. From the same phone, I'm able to cast all my phone sounds thrugh google home.
You have had this info for more than a month.

[Thul]

goodbye spotify
cancelled my sub

[huotarih]

Switched over to youtube music because of this. Staying followed if they ever get this solved. How hard can it be?

[markioooo]

Hi everybody in this thread. Nobody seems to read this thread at the Spotify organization. Maybe we need to put it out in the open 😉 Please retweet my tweet if you're on twitter:

https://twitter.com/markioooo/status/1336340697503342592

[lukiziga]

Plan

Premium

Country

Poland

Device

LG SK9Y (Built in Chromecast)

Operating System

Android, Windows 10  (smartphone Honor 8, netbook Lenovo y700)

I also have the same problem, cant connect my sounbar via spotify app .

[Nopraz]

Plan

Premium

Country

France

Device

LG SK6F (Built in Chromecast)

Operating System

iOS 14, Mac OS Catalina

Cannot connect my soundbar to spotify chromecast feature

[missue]

Guys, this takes way too long and we do not get any information on the issue or timetable. Just some info would be nice so we are no forced to cancel our premium accounts. If not solving the issue, keep us updated.

[Jay0r]

Plan

Premium

Country

Germany

Device

LG SK9Y (Built in Chromecast)

Operating System

Android, Windows 10, iOS, MacOS

Can't connect Spotify with the build in Chromecast. 

[tigaaa]

Plan

Premium

Country

Germany

Device

LG SJ9 (Built in Chromecast)

Operating System

Android, Windows 10

Can't connect Spotify with the build in Chromecast.

[jrosado]

Plan

Premium

Country

Portugal

Device

LG SK10Y (Built in Chromecast)

Operating System

Android, Windows 10 HOME

Since October 2020 Spotify doesnt work with bulis in chomecast and no news, shame on you Spotify.

[jrosado]

Hey Spotify, wake up please , you are sleeping for too long now.

[villeinonen]

Plan

Premium

Country

Finland

Device

LG SK6F (Built in Chromecast)

Operating System

Android, Windows 10

Very frustrating especially when I have my Google Home's default speaker as my soundbar.

[sarma]

LG sk10y not connect.