Podcasts: choice between showing the podcast cover art or the captions

[rach33el]

Captions are great and can be super useful, but it’s not great when it’s in place of the podcast’s cover art. Give us a choice to see the captions or the cover art. Some times it is very distracting and it would be nice just to see their cover art! Other times reading along might be better but you still have the option when you scroll down to “read along”. I know it’s not just me who it annoys.. Spotify gave us the option when we are listening to music to see a short video clip or the album cover let us choose here to.. Thank you!

[mcolon1993]

My Question or Issue

I clicked on Episode Transcript for an episode of one of my podcasts in order to check it out and see how it worked. After using it briefly I clicked the back arrow in the top left. Ever since I clicked on that I now have a live transcript on the track page for every podcast with the live transcript option rather than the static image of the podcast. I would like to turn this off but I am not able to find such an option. 

Plan

Premium

Country

USA

Device

iPhone 12 Pro

Operating System

iOS 17.1.1

[Eni]

Hey there @mcolon1993, 

Thanks for reaching out about this and welcome to the Community! 

First up, we suggest that you try logging out and then logging back in twice in a row. This will trigger a sync between your account and device. 

If this doesn't do the trick, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. 

Let us know how it goes.

[Areluoes]

I’m having the same issue.  The clean install doesn’t do anything and the logging out/in works until the app closes.  Once it reopens, the issue pops back up.  Not sure what’s causing it or why it randomly popped up out of no where. 

[Ivelina]

Welcome to the thread, @Areluoes.

Have you by any chance tried on a different device and does the same thing happen there as well? Are you also using an iPhone? Does it happen with multiple podcasts or specific one(s)?

It's also worth checking if it's an account-related issue so if possible, please log into a friend's or a relative's Spotify account on your device to see if there'll be any change.

Keep us in the loop 🙂

[Areluoes]

Hi, thanks for the response.

I’m using an iPhone like the OP but a different model - the iPhone XR.  When I logged into a free account, the issue didn’t pop up.  I’m currently on a premium plan and it has showed up across multiple podcasts.

Thanks for your help.  

[Ivelina]

Hey again folks,

So we can send this over to the tech team to investigate, we'll need some more info.

@Areluoes could you send us your iOS-version, as well as the Spotify-version you're running?

@mcolon1993 could you also include the Spotify-version?

Thanks!

[Areluoes]

iOS - 17.2.1

Spotify - 8.9.10.606

[ShanRain]

I’m running the same iOS and Spotify as Arelueos and mine is doing the same thing. It’s not every podcast but some of them and I put my phone in a holder next to my steering wheel so the moving text is extremely distracting while I’m driving and I cannot get it to turn off. 

[Ivelina]

Appreciate the info @Areluoes and @ShanRain!

We've let the right folks know about this issue and they'll be investigating further. Hopefully we have a fix soon, but until then you can keep an eye on this thread for more details.

Have a good one 🙂

[deont13]

Howdy folks, same issue here. iOS 17.1.2 (NOT 17.2.1), Spotify 8.9.10.606. Looking forward to more info! Thanks.