Unknown device still using my account after I've taken security measures

[olliegrace]

I'm a Spotify Premium subscriber who primarily listens on my iPhone, as well as on the web player on my work laptop. Recently, I noticed that someone was listening to music on my account using a Galaxy Note device (which I do not own, nor does anyone in my house). They even created a playlist. I used the "log out everywhere" option, reset the password on the Facebook account that I use to log in, and deauthorized any app tokens that weren't actively in use. I also checked the list of connected devices, but the only devices on this list are ones that I own. Yet, today, there is still someone listening to songs on my account.

What is going on here and are there any other options I have to troubleshoot this? I would love for someone from Spotify to look into this issue, but can't figure out how to write directly to customer support.

[Jose_M]

Hello @olliegrace!

Thanks for reaching out. I'm sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take. 

Hope this helps and let me know if you have any other questions!