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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

60085 Views

7 replies

4 likes

  • 60085 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

ThomShu

Casual Listener

38276 Views

214 replies

19 likes

Other
  • 38276 Views
  • 214 replies
  • 19 likes

Solved!! get**bleep** together already

it took me 45 minutes to figure out how to post a complaint. that's my first complaint. My second complaint is that shuffle DOES NOT WORK. I hit shuffle on a playlist with 500 songs, and I hear the same 5 songs EVERY TIME. I scroll down and choose an...

Casual Listener

  it took me 45 minutes to figure out how to post a complaint.    that's my first complaint.    My second complaint is that shuffle DOES NOT WORK.    I hit s...

Mantisentil

Community Legend

639 Views

1 replies

0 likes

Other
  • 639 Views
  • 1 replies
  • 0 likes

Just tell us WHICH Firefox version works JEEZUS what is WRONG with you people?

Which Firefox versions does the web player support? Only the absolute newest one? Then why don't you say that? And if that's the case then what's so extra super special about Spotify that it's the only site in the entire earth that only works with th...

Music Fan

Which Firefox versions does the web player support? Only the absolute newest one? Then why don't you say that? And if that's the case then what's so extra super special about Spotify that it's the on...

492 Views

0 replies

1 likes

Other
  • 492 Views
  • 0 replies
  • 1 likes

Superuser Contribution discover weekly list

PlanPremiumCountrysweden allOperating Systemall My Question or IssueCan i reset Discover Weekly or something because my list is full with Finnish Music all the time.Never search for that kind of music or even listning to it, but like 20 songs in that...

Newbie

  Plan Premium Country sweden     all Operating System all   My Question or Issue Can i reset Discover Weekly or something  because my list is full with Finnish M...

Jemi

Spotify Legend

383 Views

1 replies

0 likes

Other
Samsung
  • 383 Views
  • 1 replies
  • 0 likes

spotifyweb playlist doesnt show my songs

PremiumCountry Finland My Question or Issue On spotify web my spotify does only show the first about 120 songs, and doesn't download more of the songs. I have on my playlist 450 songs, but it only shows the first ones, and it keeps "refreshing" the r...

Newbie

Premium Country Finland       My Question or Issue  On spotify web my spotify does only show the first about 120 songs, and doesn't download more of the songs. I have on my ...

Mantisentil

Community Legend

1330 Views

2 replies

0 likes

Music
  • 1330 Views
  • 2 replies
  • 0 likes

Fireflies?

PlanPremiumCountry SwedenDeviceiPhone X / computer and other phones (family)Operating SystemLatest My Question or Issue Why can't I play Fireflies by Owl City anymore? I've tried to google if anyone else has this problem but I can't find answers. It'...

Newbie

Plan Premium Country  Sweden Device iPhone X / computer and other phones (family) Operating System Latest   My Question or Issue  Why can't I play Fireflies by Owl City anymo...

jamesarcool

Casual Listener

1995 Views

2 replies

0 likes

Music
Other
  • 1995 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sonos not appearing on Spotify connect

PlanPremiumCountry UKDeviceSonos1Operating SystemSonos My Question or Issue Sonos not appearing in Spotify connect despite being able to play music from my account if i use the Sonos App.

Music Fan

Plan Premium Country  UK Device Sonos1 Operating System Sonos   My Question or Issue  Sonos not appearing in Spotify connect despite being able to play music from my account ...

Jemi

Spotify Legend

59327 Views

15 replies

6 likes

Connect
  • 59327 Views
  • 15 replies
  • 6 likes

Spotify 'forgets' that shuffle is turned on

PlanPremiumCountry GermanyDeviceJBL Playlist When I start a playlist on shuffle on my JBL Playlist (with built-in Chromecast) the shuffle option resets (the sign is still green though) but it either starts over with the last added song I added to the...

Regular

Plan Premium Country  Germany Device JBL Playlist   When I start a playlist on shuffle on my JBL Playlist  (with built-in Chromecast) the shuffle option resets (the sign is stil...

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
  • 0 likes

Smart watch that supports spotify

Hi None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry: uk Device(iPhone 8Operating System(iOS 10 My Question or Issue Hi looking at smart watches to purchase as I r...

Newbie

Hi None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country: uk   Device (iPhone 8 Operating System (iO...

Nico

Community Legend

2020 Views

1 replies

0 likes

Music
Other
  • 2020 Views
  • 1 replies
  • 0 likes

Spotify Connect between to Networks

Hello, first a lot of information:home-network: 192.168.4.0/24guest-network: 192.168.5.0/24 VLAN 5yamaha-receiver: 192.168.4.9/24router / firewall: sophosmy smarthphone os: Android 8 my guest at home are using an own network, where only the internet ...

Newbie

Hello,   first a lot of information: home-network: 192.168.4.0/24 guest-network: 192.168.5.0/24 VLAN 5 yamaha-receiver: 192.168.4.9/24 router / firewall: sophos my smarthphone os: Andro...

834 Views

0 replies

0 likes

Connect
  • 834 Views
  • 0 replies
  • 0 likes

Samsung gear S3 - Remote conection

PlanPremiumCountry Argentina DeviceSamsung Galaxy 9+ & Samsung Gear S3 My Question or Issue I was using my Gear S3 connected to my phone throw Bluetooth as "remote".Today, just trying some functions, I connected the spotify app in the watch throw wif...

Newbie

Plan Premium Country  Argentina   Device Samsung Galaxy 9+ & Samsung Gear S3   My Question or Issue   I was using my Gear S3 connected to my phone throw Bluetooth as...

eboxbeatstyle

Casual Listener

26696 Views

45 replies

22 likes

Other
Samsung
  • 26696 Views
  • 45 replies
  • 22 likes

Superuser Contribution Chrome And Web Player - High CPU Consumption.

PlanPremium & FreeCountry UKDevicePCOperating SystemWindows 10, 1809, 64bitChrome 70.0.3538.110 64bit (problem started from older..)My Question or Issue I am running my Chrome, surfing the web all looks good... then i decide to open spotify web playe...

Roadie

Plan Premium & Free Country  UK Device PC Operating System Windows 10, 1809, 64bit Chrome 70.0.3538.110 64bit (problem started from older..) My Question or Issue  I am running...

Xenia

Moderator

3201 Views

5 replies

1 likes

Other
  • 3201 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify on Music Cast controlled via Alexa - This is not working

PlanPremiumCountrySweden, but I have tried to trick the system by using the address to Spotify's office in New York, USA My Question or Issue I can't get Alexa to play Spotify on my Yamaha Music Cast system.I have tried the suggestions offered in oth...

Music Fan

Plan Premium Country Sweden, but I have tried to trick the system by using the address to Spotify's office in New York, USA   My Question or Issue  I can't get Alexa to play Spotify o...

Peter

Spotify Legend

3841 Views

3 replies

0 likes

Other
  • 3841 Views
  • 3 replies
  • 0 likes

Superuser Contribution Internet speed drop

Hello everyone!So, I just started to use spotify and right of the bat I notice my internet connection was super slow. At first, I thought it was a coincidence but I run a little test. I started an online speed test to see how it affected my speed and...

Newbie

Hello everyone! So, I just started to use spotify and right of the bat I notice my internet connection was super slow. At first, I thought it was a coincidence but I run a little test. I started an ...

ZoneWalkerDK

Newbie

4061 Views

4 replies

1 likes

Connect
Other
  • 4061 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Spotify Offline] On Smart watches

My Question or Issue I am an happy Spotify premium client when it comes to desktop or mobile.But I mostly use Spotify in the gym or on the run and I have been extremely disappointed by the performance of the Samsung app on samsung gear smart watches....

Music Fan

   My Question or Issue  I am an happy Spotify premium client when it comes to desktop or mobile. But I mostly use Spotify in the gym or on the run and I have been extremely disappo...

aleben

Music Fan

1146 Views

2 replies

0 likes

Samsung
  • 1146 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random songs appearing in playlist that can't be removed

I have a playlist with a friend and random songs have been appearing in it that only I can see. These 3 random songs were not added by me or my friend but they are already saved/in another playlist that I have personally. When I select them there is ...

Newbie

I have a playlist with a friend and random songs have been appearing in it that only I can see. These 3 random songs were not added by me or my friend but they are already saved/in another playlist t...

Guido

Spotify Legend

1308 Views

1 replies

0 likes

Other
  • 1308 Views
  • 1 replies
  • 0 likes

Search History Between Devices

Hello Guys, Please vote on the below idea, so we can have all the searches synced between devices. I took the libery to ask you for this in the idea if you think that this is a good idea. If not please keep it simple. https://community.spotify.com/t5...

Regular

Hello Guys,    Please vote on the below idea, so we can have all the searches synced between devices.  I took the libery to ask you for this in the idea if you think that this is a ...

1483 Views

0 replies

1 likes

Other
  • 1483 Views
  • 0 replies
  • 1 likes

Alexa just play one track!!

PlanPremiumCountryUK DeviceEcho Dot/Sonos Connect AmpOperating SystemN/A My Question or Issue Hi All.If I request a track through alexa...eg..."alexa play baby shark in kitchen"She does what she is told, probably begrudgingly. I'm sure it used to be ...

Newbie

Plan Premium Country UK  Device Echo Dot/Sonos Connect Amp Operating System N/A   My Question or Issue   Hi All. If I request a track through alexa...eg..."alexa play baby ...

357 Views

0 replies

0 likes

Connect
Other
  • 357 Views
  • 0 replies
  • 0 likes

Superuser Contribution Web Player sends Random Music to Android and Windows Player?

Since a Week my Android and Windows Spotify Players keep starting RANDOM MUSIC from the "Webplayer" as a Device. I disconnected the Web Player i dissalowed the webplayer to access my account in the settings nothing helped. Its very anoying that it pl...

Visitor

  Since a Week my Android and Windows Spotify Players keep starting RANDOM MUSIC from the "Webplayer" as a Device. I disconnected the Web Player i dissalowed the webplayer to access my account ...

Katerina

Spotify Legend

2320 Views

7 replies

0 likes

Other
  • 2320 Views
  • 7 replies
  • 0 likes

Superuser Contribution the rest of my playlist on spotify playlist wont load (web player)

PlanFreeCountryunited states DevicechromebookOperating Systemintel My Question or Issue why wont the rest of my playlist load

Newbie

Plan Free Country united states   Device chromebook Operating System intel   My Question or Issue  why wont the rest of my playlist load

Guido

Spotify Legend

1999 Views

5 replies

7 likes

  • 1999 Views
  • 5 replies
  • 7 likes

Superuser Contribution When listening to Primus' Wynona's Big Brown Beaver song always skips to next song at 1:05

PlanFreeCountry USADeviceWeb player (but also happens on android app)Operating SystemWindows 10 & Android Oreo My Question or Issue The song Wynona's Big Brown Beaver skips to the next song every time I listen to it from any device, when it hits 1:05...

Regular

Plan Free Country  USA Device Web player (but also happens on android app) Operating System Windows 10 & Android Oreo   My Question or Issue  The song Wynona's Big Brown ...

Guido

Spotify Legend

1051 Views

6 replies

0 likes

  • 1051 Views
  • 6 replies
  • 0 likes