VIDEO GAMES ERROR

[22t7zpayqd6mwxgklpng]

I'm playing on xbox series s

and I've noticed that after an ad on Spotify, the app stops!

This is happening to everyone

In other words, it freezes during the ad and the music doesn't come back, we always have to restart the app

Could you check the version of the video games?

[Joan]

Hi @22t7zpayqd6mwxgklpng,

Thanks for reaching out. Could you please provide us the following:

• When did this start happening?
• Is it only while playing games or also while simply playing the Xbox app?
• Does reinstalling the app help? Try it if you haven't already.
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.