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[Web Player] Several times a day web player logs out on its own.

[Web Player] Several times a day web player logs out on its own.

Plan

Premium

Country

 CZ

Device

Desktop

Operating System

Windows 10 (using Chrome)

 

My Question or Issue

 Several times a day Spotify web player randomly logs out on its own and redirects me to login screen. When I log in I always check "keep me loged in", but it has no effect. After I log back in, the player remembers position in a song, so I can resume listening, but it always reset music volume (which is the worst part).

Reply
1 Reply

Hey @Jedit,

 

Could you try using an incognito window or a different browser and see if the same thing happens? 

 

Further, we suggest that you reset your password and log out everywhere in case your account being used somewhere where you might've forgotten to log off. 

 

If that doesn't help, please send us a screenshot of when you get logged out and we'll take a closer look. 

 

Thanks! 🙂

 

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