Hey there @rcaro,
Thanks for reaching out to the Community about this.
Just to confirm, have you tried the web player in a private/incognito window? This step makes sure you avoid issues with your browser's cache. Give it a try in a different browser as well, if the private window doesn't help.
It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.
Hope this helps. Keep us posted.