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Note: forum directs me here for web player issues but there's no Web Player 'label', apologies if posted in wrong place
Plan - Premium
Country - UK
Device- Windows 10 Laptop / Chrome (Web Player)
My Question or Issue
I 'pin' the web player in chrome. When i load it initially, it's fine; when i browse back to it, the screen has gone wrong, and displays
"Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge."
Solved! Go to Solution.
I am having the same problem. I am using Chrome 84.0.4147.89 and it it showing up in a pinned open.spotify.com window.
I hope your having a lovely weekend, just a follow up on this. If Spotify is pinned to your chrome could you attempt to unpin the web player, restart Chrome and pin it again?
Thanks for keeping me in the loop, I've passed this across to the right teams and we're trying to work out what's causing this.
Have a great weekend! 🙂
I tried clearing cache & cookies, but when I tried to log in again it failed silently, did nothing for about 45sec, and then eventually displayed the "could not connect to recaptcha" message. I called support, they said uninstall chrome, reboot, then reinstall chrome, and that let me log in, but the error still pops up to the left of the web player for me just like you. Win7
Have the same problem in Google Chrome, clear cache but the problem hasn't disappear
Thanks for the reports so far, I've tried to replicate this however so far I haven't been able to could you try a different browser and incognito window and let me know how those go?
If not, I'll try and find out what seems to be happening here, in order for me to get this across to the right people could you let me know:
Desktop PC, Win 7
No specific steps, it just appears on the web client
Strangely, the message did not appear at all yesterday, and is back again today. Nothing changed at my end in this time, which suggests to me that the issue is at Spotify's end.
Also I can't seem to post a reply to this page. I am now trying through incognito mode after 7-8 failed attempts - I think the same captcha issue may obtain here.
I never stopped having this issue.
It doesn't seem to happen on Chrome in incognito mode, but normal Chrome doesn't even allow the login after clearing cookies and data.
In console I see:
Refused to load the image 'https://www.google.de/ads/ga-audiences?<rest of url>' because it violates the following Content Security Policy directive: "img-src 'self' https://i.imgur.com https://d2mv8tnci56s9d.cloudfront.net https://profile-images.scdn.co https://*.scdn.co https://graph.facebook.com https://fbcdn-profile-a.akamaihd.net https://*.fbcdn.net https://platform-lookaside.fbsbx.com https://www.google.com https://www.google-analytics.com https://stats.g.doubleclick.net data: https://accounts.scdn.co".
Sorry but I've never stopped to have this behaviour of Spotify too, today opened it in the pin bar and got the same
I can confirm that this isn't happening for me anymore - thanks to whoever fixed it, however they fixed it... and sympathies to those who are still seeing it!
I've checked this out with some of the teams at Spotify and let's try some further steps and I'll report back what we find. It seems the majority of reports are in Chrome so I'll outline some steps below to try
Keep me in the loop.
Could you try a different browser @TimGraffam, it seems this is an isolated to Chrome in most reports. It does look like it's more of an issue with Chrome the browser itself overall however I'm still feeding this back for further research.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…