When changing between playback devices, the playlist is started from the beginning

[chessami92]

Plan

Premium

Country

USA

Device

Samsung Galaxy S21 FE, Google home mini

Operating System

Android 14

My Question or Issue

As of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back from the beginning. This happens on regular playlists, a song radio, daily mix etc. It used to pick up where it left off, so it seems like something changed recently. 

[ifchata]

Im sorry for the video, I got it fixed, it should be accessible now. For the devices it applies to basically everything. In the video in particular happens when Im switching between my phone and PC and reversed. But usually it happens with every device. Every time i reconnect my headphones the spotify queue goes back.

[AlejaR]

Hey there @ifchata,

Thanks for letting us know.

We really appreciate all the info you have sent us. Just to confirm:

• Does this happen only when your phone is connected to your headphones and changes the playback between computer and phone?
• We noticed you've activated the shuffle. Does this happen when the feature is disabled?
• Would you mind sharing with us the make/model and OS of the affected devices?
• Send us the exact Spotify version you're running.
• Does this happen if you open a different account on the affected device? You can ask for the account of a relative or a friend to open your account and check.

Folks, if you notice this is still happening on your end, make sure to send us the make/models and OS of the affected devices, along with a video recording of the issue. You  can attach the videos to your next reply in mp4 format, or upload them to YouTube or Google Drive and make them public. Keep in mind we'll need you to send us this info in order for us to continue investigating further.

Note: Be aware this is a public space, so please don't share any personal info on the screenshot you'll send us.

We'll be around!

[KellyC81]

Hey all - whatever update or "fix" that occurred, did NOT work for me.  The only thing that has "worked" for me is to just pick a random song in my Liked Songs playlist and start all over when I change devices.  I really don't have the time or the patience to create a video lol

[ifchata]

Other devices that I use and have noticed this happening are car systems and TVs. I havent tried without shuffling, but I always use the shuffle option, so even if it works without it, its not much of a use to me... So my PC is on windows 10 latest version and my phone is on android and its Samsung S23. Phone version is 9.0.84.1338 and PC is 1.2.74.477.g3be53afe. I haven't tried using another account, because my friends have also complained of this problem, but I guess I will try just in case...

[tzihad1]

Hi, 

This is still happening. Spend morning listening with my phone and on noon contined on pc app, and playlist crawled to first song played on morning. And swapped back to my phone and playlist jumped back where i started at morning.

This is super annoying. 

Fix this.

[musical_pasta]

Plan

Premium (Duo)

Country

Canada

Device

iPhone 11 (iOS 18.6.2)

My Question or Issue

Hello,

Recently I’ve been listening on the same main playlist on shuffle. My issue is that when I close the app and reopen it, the shuffle has gone back to songs it’s already played days ago in the exact same order. I have to scroll all the way down the shuffle queue to pick up where I last left off. 

I’m not changing playlists or anything like that. It’s the same playlist everyday. I have uninstalled and reinstalled the app with no change. I have changed playlists and not put them on shuffle and they work fine. It’s only when a playlist is on shuffle. No one else I know is having this issue.

Has anyone else had this issue and/or know how to fix it?

[kylexmccarthy]

“This issue should now be fixed” not only is this exact issue still happening every day multiple times a day, but after the latest update the app also crashes constantly for no reason. Insane how this relatively simple fix (that already was a problem last year and resolved in a day or two back then) has now been going on for FOUR MONTHS with no progress made. The incompetence is humiliating honestly.

[Maria]

Hey there folks,

Thanks for your replies in this thread!

As we're seeing a few new reports on this, we'd like to investigate further. We'll just need more details from you first, could you confirm:

• If this happens when listening directly from the devices? Or when connected to external devices such as speakers, using Bluetooth in the car, etc.
• Does this only occur when using Shuffle?
• Any troubleshooting steps you've tried so far. This includes clearing stored cache, clean reinstall, another internet connection, etc. 

If possible, it would also be great if you could include a video showing how things look from your end. Should the files be too large to attach here in the Community, you can send them to us as unlisted YouTube videos or via Google Drive. Just make sure to mask any personal info,

Keep us posted!

[tzihad1]

Hi,

Jump back happens in both playing shuffle and noshuffle, and i'm playing directly from phone or pc. I'm using BL-headset.
I've reinstalled on both phone and pc. 
Workaround that i've discovered is on both devices spotify is running, and showing playlist, listen couple songs then swap, and from first device jump couple songs forwad in playlist, then it will stay in current place in list.
But if missed this step it might jump back.