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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6983 Views
  • 48 replies
  • 6 likes
  • Other
  • 6983 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19089 Views
  • 9 replies
  • 2 likes
  • Other
  • 19089 Views
  • 9 replies
  • 2 likes

Connection failure. sonos. -spotify

I have an account since last week and till now no connection with spotify It realy sucks I am ready to quit my account . I am living in Holland , where do i get some help with this problem ?

  • Newbie
  • I have an account since last week and till now no connection with spotify It realy sucks I am ready to quit my account . I am living in Holland , where do i get some help with this problem ?
  • 968 Views
  • 0 replies
  • 0 likes
  • 968 Views
  • 0 replies
  • 0 likes

David Guetta Nothing but the beat

Hi all, Can anyone in Europe with a Sonos stream David Guetta - Nothing but the beat? Cause we can only get tribute bands, karaoke crap and other copies and wannabees of that Album. Spotify sucks already to me. Napster was great, unfortunately they h...

  • Newbie
  • Hi all,    Can anyone in Europe with a Sonos stream David Guetta - Nothing but the beat? Cause we can only get tribute bands, karaoke crap and other copies and wannabees of that Album. &...
  • licenced
  • Community Legend
  • 1743 Views
  • 1 replies
  • 0 likes
  • 1743 Views
  • 1 replies
  • 0 likes

[WP 7.5] Stale development?

We all know about the huge amount of bugs and flaws in the WP7 client. Im just wondering if its being worked on at all, considering it took Microsoft 6 months from showing the client to actually releasing it. I do not belive anyone at Spotify made th...

  • Casual Listener
  • We all know about the huge amount of bugs and flaws in the WP7 client. Im just wondering if its being worked on at all, considering it took Microsoft 6 months from showing the client to actually rele...
  • Dragongard
  • Music Fan
  • 1649 Views
  • 1 replies
  • 1 likes
  • 1649 Views
  • 1 replies
  • 1 likes

Screen Burn on my TV from Spotify on Tivo

New user and first post so be kind. I've just started using Spotify through my Tivo box, and am concerned about screen burn on my TV. Is there any way to put a screen saver on Spotify?

  • Newbie
  • New user and first post so be kind.   I've just started using Spotify through my Tivo box, and am concerned about screen burn on my TV.   Is there any way to put a screen saver on Spoti...
  • David
  • Spotify Legend
  • 1581 Views
  • 1 replies
  • 1 likes
  • 1581 Views
  • 1 replies
  • 1 likes

Radio function on squeezebox shows a static list of 50 songs

Hi, been using the service for about 2 months now, but since wednesday I've noticed, that when I use the radio function on my squeezebox, it will always get the same songs of each genre (on every squeezebox)I am using the third party plugin from Trio...

  • Casual Listener
  • Hi,   been using the service for about 2 months now, but since wednesday I've noticed, that when I use the radio function on my squeezebox, it will always get the same songs of each genre (on ...
  • David
  • Spotify Legend
  • 1408 Views
  • 2 replies
  • 0 likes
  • 1408 Views
  • 2 replies
  • 0 likes

Spotify App on SB Touch and Radio has no sound for most tracks

It seems that Logitech is not able to fix this or is waiting for spotify to fix this. I am one of those new german customers and are having the same problem. Which ruins Spotify Premium to me. Many tracks/albums play flawlessly, but there is a large ...

  • Regular
  • It seems that Logitech is not able to fix this or is waiting for spotify to fix this. I am one of those new german customers and are having the same problem. Which ruins Spotify Premium to me. &nbsp...
  • David
  • Spotify Legend
  • 5724 Views
  • 4 replies
  • 0 likes
  • 5724 Views
  • 4 replies
  • 0 likes

Squeezebox displaying content that cannot be played

Searching via Squeezebox touch seems to find more results than via PC but I can't play most of them due to region restriction. There is a setting for this on PC spotify that only displays content that can be played, how to I stop this happening on Sq...

  • Newbie
  • Searching via Squeezebox touch seems to find more results than via PC but I can't play most of them due to region restriction. There is a setting for this on PC spotify that only displays content tha...
  • hajisavvas
  • Regular
  • 8211 Views
  • 9 replies
  • 0 likes
  • 8211 Views
  • 9 replies
  • 0 likes

[BB] Sync problems with SD card.

Hey, I've been messing about trying to sync offline on my Blackberry 9300 for a few hours now, When I connect my Blackberry to my computer via USB port, and I go on the Spotify app, it just says "Spotify requires an SD card. Please insert one to cont...

  • Newbie
  • Hey, I've been messing about trying to sync offline on my Blackberry 9300 for a few hours now,  When I connect my Blackberry to my computer via USB port, and I go on the Spotify app, it just s...
  • Louise_S_L
  • Casual Listener
  • 1843 Views
  • 2 replies
  • 0 likes
  • 1843 Views
  • 2 replies
  • 0 likes

[BB] : Won't stream on 3G

It used to work. It seemed to start near the time I upgraded to the most recent version of the app (though I can't swear to exactly when). I don't know if this is a feature that they whacked for some reason (though I can't imagine why they would). Ev...

  • Casual Listener
  • It used to work. It seemed to start near the time I upgraded to the most recent version of the app (though I can't swear to exactly when). I don't know if this is a feature that they whacked for some...
  • thederson
  • Newbie
  • 2537 Views
  • 1 replies
  • 0 likes
  • 2537 Views
  • 1 replies
  • 0 likes

Solved!! [WP 7.5] Win Phone 7 client on German Marketplace

How about getting the Spotify mobile client for Windows Phone 7 out on the German Marketplace? I'm aware of that an agreement for streaming music in the German market still isn't in place, but there should no reason to keep the client away from custo...

  • Newbie
  • How about getting the Spotify mobile client for Windows Phone 7 out on the German Marketplace? I'm aware of that an agreement for streaming music in the German market still isn't in place, but t...
  • Lum
  • Newbie
  • 3755 Views
  • 2 replies
  • 1 likes
  • 3755 Views
  • 2 replies
  • 1 likes

[WP 7.5] FB Login Approval feature breaks Spotify Windows Phone Mango App

This took me a while to figure out, so I figure I would post it here as a heads up to other users and hopefully the Spotify/FB team can fix this. If you have FB Login Approval feature (Under Account Settings --> Security) enabled, you will not be abl...

  • Visitor
  • This took me a while to figure out, so I figure I would post it here as a heads up to other users and hopefully the Spotify/FB team can fix this.   If you have FB Login Approval feature (Und...
  • 1789 Views
  • 0 replies
  • 0 likes
  • 1789 Views
  • 0 replies
  • 0 likes

[BB] Playing Music Through Speaker on Blackberry Torch 9810

Hello, For some reason I am only able to listen to music through the earpiece or headphones/external device, but not using the phone's speaker. The speaker works fine when using any other music app. Is there a setting I can change or another software...

  • Visitor
  • Hello,   For some reason I am only able to listen to music through the earpiece or headphones/external device, but not using the phone's speaker.  The speaker works fine when using any ...
  • 944 Views
  • 0 replies
  • 0 likes
  • 944 Views
  • 0 replies
  • 0 likes

[WP 7.5] How to refresh Playlists

Spotify seems to find playlists all of its own and which have no connection with those I synced to my phone using Zune. There doesn't seem to be anyway to delete these or to tell Spotify to refresh its lists. Any assistance?

  • Newbie
  • Spotify seems to find playlists all of its own and which have no connection with those I synced to my phone using Zune.   There doesn't seem to be anyway to delete these or to tell Spotify t...
  • HeartsInMotion
  • Music Fan
  • 1446 Views
  • 1 replies
  • 0 likes
  • 1446 Views
  • 1 replies
  • 0 likes

Solved!! [WP 7.5] spotify app for nokia710

Hi....I have a premium account but at the moment I am in Canada. How do I download the spotify app for my new nokia phone? Is it possible to do this while being abroad or must I be in the UK to do it?

  • Regular
  • Hi....I have a premium account but at the moment I am  in Canada.  How do I download the spotify app for my new nokia phone? Is it possible to do this while being abroad or must I be in the...
  • kirkton
  • Regular
  • 4181 Views
  • 2 replies
  • 0 likes
  • 4181 Views
  • 2 replies
  • 0 likes

Function problem bluetooth headphone

Hi All, I just bought a bleutooth headphone, WP 300 from Creative. Pairing with Spotify app on Iphone is no problem. However pairing with Spotify on Windows desktop is. I can hear music but can not use the play, stop, back, forward buttons. Any ideas...

  • Visitor
  • Hi All, I just bought a bleutooth headphone, WP 300 from Creative. Pairing with Spotify app on Iphone is no problem. However pairing with Spotify on Windows desktop is. I can hear music but can not u...
  • 1641 Views
  • 0 replies
  • 0 likes
  • 1641 Views
  • 0 replies
  • 0 likes

[WP 7.5] WP7 Equaliser

Can anyone tell me if the spotify app for WP7 utilises the phones built in equaliser (Sound Enhancer) yet? Or offers its own equaliser? After listening to all my music with sound enhancer enabled t just sounded terrible through Spotify and I canceled...

  • Casual Listener
  • Can anyone tell me if the spotify app for WP7 utilises the phones built in equaliser (Sound Enhancer) yet? Or offers its own equaliser? After listening to all my music with sound enhancer enabled t j...
  • krismikehunt
  • Casual Listener
  • 2669 Views
  • 2 replies
  • 0 likes
  • 2669 Views
  • 2 replies
  • 0 likes

Kindle Fire

Didn't know where to properly post this question ... will an app ever be available (or is one available) for the Kindle Fire? I would like one! Thanks

  • Newbie
  • Didn't know where to properly post this question ... will an app ever be available (or is one available) for the Kindle Fire?  I would like one!  Thanks 🙂
  • David
  • Spotify Legend
  • 1370 Views
  • 1 replies
  • 0 likes
  • 1370 Views
  • 1 replies
  • 0 likes