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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

41663 Views

7 replies

2 likes

  • 41663 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34253 Views

183 replies

16 likes

Other
  • 34253 Views
  • 183 replies
  • 16 likes

Superuser Contribution [Android][Other] Spotify blocks screensaver on Amazon Fire TV stick

When you paused Spotify on the Android app running on an Amazon Fire TV the screensaver used to kick in according to the Fire TV's settings (after five minutes in my case). Then the screen went black after 20 minutes. But now the track that you pause...

Gig Goer

When you paused Spotify on the Android app running on an Amazon Fire TV the screensaver used to kick in according to the Fire TV's settings (after five minutes in my case). Then the screen went black...

MafeG

Spotify Legend

3352 Views

7 replies

0 likes

Android
Other
  • 3352 Views
  • 7 replies
  • 0 likes

Superuser Contribution Registration Ads Studio - Problems with NPO VAT number

Hi all,we are an international operating Non-Profit Organisation based in Germany. We do have an (official non-profit) VAT number, but the format is not accepted during registration for Spotify Ad Studio - is someone able to help?Many thanks in advan...

Casual Listener

Hi all, we are an international operating Non-Profit Organisation based in Germany. We do have an (official non-profit) VAT number, but the format is not accepted during registration for Spotify A...

IFOxford

Newbie

1381 Views

3 replies

0 likes

Account
  • 1381 Views
  • 3 replies
  • 0 likes

[wear os] ticwatch/wear os. i Find a way to stream spotify on the watch speaker

I wantet to be able to lisen music on the ticwatch 2020 pro speaker. And normaly you can't, but i found a way to do that.First you connect headphones to the watch.After you open the spotify app on the watch and stream music.Then you unconnect the hea...

Visitor

I wantet to be able to lisen music on the ticwatch 2020 pro speaker. And normaly you can't, but i found a way to do that. First you connect headphones to the watch. After you open the spotify app o...

654 Views

0 replies

0 likes

Wear OS
  • 654 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Other] Grammar correction in word in hebrew

Thh following message is written in hebrew for the hebrew speakers in technical support.באפשרות "הצג אמן" יש טעות - הצורה הנכונה לכתוב (ולהגיד) "אמן" היא "אומן" וכן גם בצורת הרבים: "אומנים", בהתאמה. זו טעות נפוצה. תוכלו למצוא את כל המידע באתר האקדמיה...

Visitor

Thh following message is written in hebrew for the hebrew speakers in technical support. באפשרות "הצג אמן" יש טעות - הצורה הנכונה לכתוב (ולהגיד) "אמן" היא "אומן" וכן גם בצורת הרבים: "אומנים", בהתאמה...

MafeG

Spotify Legend

494 Views

1 replies

0 likes

Other
  • 494 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Failure of connecting spotify wift Bluesound

PlanPremiumCountryNetherlandsDeviceBluesound My Question or IssueSince yesterday (or day before) I'm having trouble to connect Spotify with my Bluesound speakers.Spotify sees my speakers within "other devices" however spotify won't connect with them....

Casual Listener

Plan Premium Country Netherlands Device Bluesound     My Question or Issue Since yesterday (or day before) I'm having trouble to connect Spotify with my Bluesound speakers. Spot...

MafeG

Spotify Legend

4755 Views

3 replies

1 likes

Connect
  • 4755 Views
  • 3 replies
  • 1 likes

Superuser Contribution Top part of an app stays the same

I use Spotify mobile app and few weeks ago my recent listening segment stopped updating. Listening history is all good, but this top part stays the same. For me this experience is really frustrating. Please help

Visitor

I use Spotify mobile app and few weeks ago my recent listening segment stopped updating. Listening history is all good, but this top part stays the same. For me this experience is really frustrating....

Alex

Spotify Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Available new features for all countries at the same time

It’ll be great if new features would be available for all countries at the same time. Equality and availability for all. I’m sure there would be fewer new ideas.

Visitor

It’ll be great if new features would be available for all countries at the same time. Equality and availability for all. I’m sure there would be fewer new ideas. 

user-removed

Not applicable

549 Views

2 replies

0 likes

iOS
  • 549 Views
  • 2 replies
  • 0 likes

Bluesound NODE 2 and Spotify Connect issues

Norway premium iPhone 5s iPad Air 2015 model None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operat...

Visitor

Norway premium iPhone 5s iPad Air 2015 model None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country &nbsp...

bpstyletuc

Casual Listener

12194 Views

3 replies

1 likes

Other
  • 12194 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Using Data after Premium Purchase

PlanPremiumCountryUnited StatesDevice(Dell Laptop)Operating System(Windows 11) My Question or IssueI just bought Spotify premium a few hours ago and I noticed that Spotify has been using heaps of data for the past few hours and that it continues to d...

Casual Listener

Plan Premium Country United States Device (Dell Laptop) Operating System (Windows 11)     My Question or Issue I just bought Spotify premium a few hours ago and I noticed that Sp...

Ver

Spotify Legend

823 Views

4 replies

0 likes

Other
  • 823 Views
  • 4 replies
  • 0 likes

Superuser Contribution ASMR by amouranth

Asmr by amouranth needs to be banned from Spotify. She has paid Spotify so that her half dressed picture is required to be on our "Top shows" list. This is just disgusting. The very very least Spotify could do is change her advertising pic so that he...

Casual Listener

Asmr by amouranth needs to be banned from Spotify. She has paid Spotify so that her half dressed picture is required to be on our "Top shows" list. This is just disgusting. The very very least Spotif...

Alphalegion

Visitor

1150 Views

3 replies

0 likes

Other
  • 1150 Views
  • 3 replies
  • 0 likes

Superuser Contribution When I'm playing tracks, only a few seconds stream with music.

Hello! Thank you for the accommodation. Right now, I experienced another form of problem. The last time I visited here, the experience I had was song skippings. But today, it goes like this. Whenever I'm playing tracks, only a few seconds stream with...

Regular

Hello! Thank you for the accommodation. Right now, I experienced another form of problem. The last time I visited here, the experience I had was song skippings. But today, it goes like this. Whenever...

CarlosE

Spotify Legend

3617 Views

6 replies

0 likes

Other
  • 3617 Views
  • 6 replies
  • 0 likes

Could the app treat Russian users more respectfully?

Hello. Hope I am writing it in the right place. Otherwise I apologize I'm from Russia and I use Spotify app on Android and Linux desktop and I generally like it, but there is one thing upsets me. First I'll try to explain the situation in general: in...

Newbie

Hello. Hope I am writing it in the right place. Otherwise I apologize 🙂   I'm from Russia and I use Spotify app on Android and Linux desktop and I generally like it, but there is one t...

470 Views

0 replies

1 likes

Other
  • 470 Views
  • 0 replies
  • 1 likes

Re: Best Podcasts of June 2021

Please allow those of us who hate podcasts to turn off podcasts. I know you have millions of reasons to ignore me though.

Regular

Please allow those of us who hate podcasts to turn off podcasts. I know you have millions of reasons to ignore me though.

Jose_M

Spotify Star

38812 Views

1 replies

0 likes

  • 38812 Views
  • 1 replies
  • 0 likes

Superuser Contribution firefox is installing components needed to play the audio or video on this page

I cant listen on mozila firefox because i get this error for a long time :,,firefox is installing components needed to play the audio or video on this page" anyone can help me pleaseThanks  

Regular

I cant listen on mozila  firefox  because i  get this error  for a long time :,,firefox is installing components needed to play the audio or video on this page"  anyone can h...

Alex

Spotify Legend

9073 Views

7 replies

0 likes

Other
  • 9073 Views
  • 7 replies
  • 0 likes

Superuser Contribution No video on spotify app jre

PlanPremiumCountryUsaDeviceGoogle pixel 3 phoneOperating SystemAndroid 11 There is no option to watch Joe Rogan videos. I only see audio podcasts. This is just using the spotify app on my phone. I'm not casting.

Newbie

Plan Premium Country Usa Device Google pixel 3 phone Operating System Android 11   There is no option to watch Joe Rogan videos.   I only see audio podcasts.   This ...

tembulon

Casual Listener

31862 Views

9 replies

3 likes

Other
  • 31862 Views
  • 9 replies
  • 3 likes

Superuser Contribution add back the previous song arrow to free on desktop

For some reason spotify decided to remove the previous song button on desktop for some reason. If you make that a premium only feature that's geniunely goofy. But for me personally i want it back

Visitor

For some reason spotify decided to remove the previous song button on desktop for some reason. If you make that a premium only feature that's geniunely goofy. But for me personally i want it back

MafeG

Spotify Legend

393 Views

1 replies

1 likes

  • 393 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sonos Issues

PlanPremiumCountryGermanyDeviceLenovo Laptop + Sonos OneOperating SystemWindows 11 My Question or IssueHi! I noticed quite some issues when using the Spotify Client (i.e., Spotify Connect) to control Sonos devices. I'm **not** using the Sonos app. Th...

Regular

Plan Premium Country Germany Device Lenovo Laptop + Sonos One Operating System Windows 11   My Question or Issue Hi! I noticed quite some issues when using the Spotify Client (i.e., Sp...

Elena

Moderator

1412 Views

1 replies

0 likes

  • 1412 Views
  • 1 replies
  • 0 likes

High pitched squeaky glitch noises in songs

DevicePC Operating SystemWindows 10 BrowserFirefox Quantum 68.0.2 (64-bit) My Question or IssueI'm writing this in the hopes someone else has encountered this problem and found a solution, although it's unlikely, as I've only found one other person w...

Casual Listener

Device PC   Operating System Windows 10   Browser Firefox Quantum 68.0.2 (64-bit)   My Question or Issue I'm writing this in the hopes someone else has encountered this probl...

Sebasty

Community Legend

4283 Views

7 replies

1 likes

Other
  • 4283 Views
  • 7 replies
  • 1 likes

Superuser Contribution Cannot remove Echo Dot device repeatedly shown as "unavailable for listening on"

PlanPremiumCountryUnited StatesDeviceAll my devices: HP Laptop on Windows 10, iPhone 12, Samsung Galaxy A32 5G My Question or Issue I have an Alexa/Echo device that has been very buggy. For whatever reason, it is appearing 3 times as "unavailable for...

Casual Listener

Plan Premium Country United States Device All my devices: HP Laptop on Windows 10, iPhone 12, Samsung Galaxy A32 5G      My Question or Issue   I have an Alexa/Echo devi...

Elena

Moderator

1741 Views

5 replies

0 likes

Connect
  • 1741 Views
  • 5 replies
  • 0 likes