Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3729 Views
  • 28 replies
  • 6 likes
  • Other
  • 3729 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18260 Views
  • 8 replies
  • 2 likes
  • Other
  • 18260 Views
  • 8 replies
  • 2 likes

Solved!! ADS

PlanFreeCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueAfter listening to Spotify for a while the ads show. But, the ad won't start.I can't start it or play another song.I have to wait for the ad to finish to play a song but the...

  • Newbie
  •   Plan Free Country England Device PC Operating System Windows 10   My Question or Issue After listening to Spotify for a while the ads show. But, the ad won't start. I can't st...
  • Nico
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • music
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fix search case-sensitivity for Cyrillic alphabet!

PlanBothCountryWorldwideDeviceAllOperating SystemAll My Question or IssueDear spotify, please fix search case sensitivity for Cyrillic alphabet. It's been at least 2 years since this problem has been reported both in mobile devices and desktop enviro...

  • Newbie
  • Plan Both Country Worldwide Device All Operating System All   My Question or Issue Dear spotify, please fix search case sensitivity for Cyrillic alphabet. It's been at least 2 years si...
  • Guido
  • Spotify Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • music
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Misnamed songs

So there is a couple of misnamed songs wich don't even belong to the album where are placed, but I'd really want to know what these song is actually calledhttps://open.spotify.com/album/1W96dST1KFsd1tZTO3eEGSthat's the album https://open.spotify.com/...

  • Newbie
  •   So there is a couple of misnamed songs wich don't even belong to the album where are placed, but I'd really want to know what these song is actually called https://open.spotify.com/album/1W9...
  • Guido
  • Spotify Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • Other
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link to current playlist - basic feature that currently doesn't exist

PlanAnyCountryAny DeviceEvery device My Question or IssueUpon starting some playlist, you would normally keep on browsing through artist pages / albums etc. , but there is no means to easily get back to the playlist your are currently playing! This c...

  • Newbie
  • Plan Any Country Any   Device Every device   My Question or Issue Upon starting some playlist, you would normally keep on browsing through artist pages / albums etc. , but there is...
  • Guido
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Other
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing local music files on HEOS speaker

PlanPremiumCountryHolland DeviceSamsung s7Operating SystemAndroid My Question or Issue When I want to play an album I downloaded as a local file on my phone, via a connected speaker I get the following notification on my phone: 'cannot play this cont...

  • Casual Listener
  •   Plan Premium Country Holland   Device Samsung s7 Operating System Android   My Question or Issue   When I want to play an album I downloaded as a local file on my p...
  • Guido
  • Spotify Legend
  • 1181 Views
  • 3 replies
  • 0 likes
  • Denon
  • 1181 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify search

After the last update of Spotify free Spotify search isn't good. After pressing the view all button, a limited number of results is displayed. The search wheel keeps on running and no more results are added. Who is helping me? A new installation of S...

  • Newbie
  • After the last update of Spotify free Spotify search isn't good. After pressing the view all button, a limited number of results is displayed. The search wheel keeps on running and no more results ar...
  • Guido
  • Spotify Legend
  • 873 Views
  • 2 replies
  • 1 likes
  • 873 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution "Public playlists" section stopped updating

Plan: PremiumCountry: US Device(Samsung Galaxy 9, PC / Windows 10) My Question or IssueOn my user homepage, there's a "recently played artists" section and a "public playlists" section. The "recently played artists" section has been working fine, but...

  • Casual Listener
  • Plan: Premium Country: US   Device (Samsung Galaxy 9, PC / Windows 10)   My Question or Issue On my user homepage, there's a "recently played artists" section and a "public p...
  • dd_
  • Casual Listener
  • 1483 Views
  • 2 replies
  • 0 likes
  • Other
  • 1483 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can i Upload a Podcast with commercial music?

Guys i really want to upload a new podcast but it has music from different reggaeton artists. i wanna know if there's any way to upload it without getting banned from spotify. im not into making money from it just for fun. is it possible?

  • Newbie
  • Guys i really want to upload a new podcast but it has music from different reggaeton artists. i wanna know if there's any way to upload it without getting banned from spotify. im not into making mone...
  • Jemi
  • Spotify Legend
  • 1039 Views
  • 1 replies
  • 0 likes
  • music
    Sony
  • 1039 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOST! Waiting list (>100 songs) disappeared since last update...

Operating SystemWindows 10My Question or IssueSince my version of Spotify was updated automatically when I closed Spotify my entire waiting list was gone.When I opened Spotify again there was not a single song in the waiting list nor in the history a...

  • Newbie
  • Operating System Windows 10 My Question or Issue Since my version of Spotify was updated automatically when I closed Spotify my entire waiting list was gone. When I opened Spotify again there was...
  • Jemi
  • Spotify Legend
  • 1112 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1112 Views
  • 1 replies
  • 0 likes

Solved!! Recover songs from playlist

I used the website http://sortyourmusic.playlistmachinery.com/ to re arrange a playlist and it messed up and deleted half my songs and added some from other playlists. Is there a way this can be reversed as I have nearly 1000 songs missing. I contact...

  • Regular
  • I used the website http://sortyourmusic.playlistmachinery.com/ to re arrange a playlist and it messed up and deleted half my songs and added some from other playlists. Is there a way this can be...
  • Rossyp
  • Regular
  • 1526 Views
  • 2 replies
  • 1 likes
  • music
  • 1526 Views
  • 2 replies
  • 1 likes

Solved!! Google home keeps stopping to buffer

Hi, I just recently got a Google Home and I can't seem to get a consistent stream when playing spotify through the device. Spotify works flawlessly when I play through a device on the same network. Is there a way I can change the streaming bitrate fo...

  • Casual Listener
  • Hi, I just recently got a Google Home and I can't seem to get a consistent stream when playing spotify through the device. Spotify works flawlessly when I play through a device on the same network. I...
  • schouffy
  • Casual Listener
  • 154694 Views
  • 122 replies
  • 5 likes
  • 154694 Views
  • 122 replies
  • 5 likes

Can't Sort Saved Songs by Artist Anymore - Please Help

My Question or IssueOne of the most often used features by myself (and I assume others) was to view all of my saved songs by artist. This was my go-to way to listen to music. I would get a list of all the artists for which I have saved songs, then I ...

  • Casual Listener
  • My Question or Issue One of the most often used features by myself (and I assume others) was to view all of my saved songs by artist.  This was my go-to way to listen to music.  I would ge...
  • Bendupont
  • Casual Listener
  • 7153 Views
  • 5 replies
  • 27 likes
  • Samsung
  • 7153 Views
  • 5 replies
  • 27 likes

Spotify isnt working on my roku

I have a roku TV, and its been working fine with spotify, however for the past week it wont play songs at all on the app on my roku. It will let me search and heart songs but will not play any songs at all. Ive always have been usuing spotify free. C...

  • Newbie
  • I have a roku TV, and its been working fine with spotify, however for the past week it wont play songs at all on the app on my roku. It will let me search and heart songs but will not play any songs ...
  • Alacor
  • Newbie
  • 1137 Views
  • 1 replies
  • 0 likes
  • Other
  • 1137 Views
  • 1 replies
  • 0 likes

Album songs won’t play in order

When I play an album the songs won’t play in order. It’s skipping to random songs from playlists. I don’t have shuffle on and it just started doing this. I’m experiencing this problem on my iPhone and MacBook. I’m a Premium user. How can I fix?

  • Newbie
  • When I play an album the songs won’t play in order. It’s skipping to random songs from playlists. I don’t have shuffle on and it just started doing this. I’m experiencing this problem on my iPhone an...
  • 1085 Views
  • 0 replies
  • 0 likes
  • music
  • 1085 Views
  • 0 replies
  • 0 likes

Spotify Premium Problem

Yesterday night I was trying to register for spotify premium with one of my gmail accounts to get the free google home mini but I only managed to get the premium spotify and not the google home mini. Is there someone I can call I need spotify to help...

  • Regular
  • Yesterday night I was trying to register for spotify premium with one of my gmail accounts to get the free  google home mini but I only managed to get the premium spotify and not the google home...
  • 538 Views
  • 0 replies
  • 0 likes
  • music
  • 538 Views
  • 0 replies
  • 0 likes

Make a playlist not connected to the discover weekly list

I´m sure there´s an simple answer to this but this is my question: My son has a playlist in my account. When I listen to discover weekly I used to get a lot of interesting listening options. Now I suppose that my discover weekly list is beeing corrup...

  • Newbie
  • I´m sure there´s an simple answer to this but this is my question:   My son has a playlist in my account. When I listen to discover weekly I used to get a lot of interesting listening opt...
  • Nico
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • music
  • 740 Views
  • 1 replies
  • 0 likes

[All Platforms][Social] Google home mini for prepaid

Just wondering why spotify wont offer the deal to a prepaid customer in canada. I pay the same as people paying monthly but have guaranteed for 1 year and we get no deal. Not very fair to customers who have committed to the company. I see its the sam...

  • Newbie
  • Just wondering why spotify wont offer the deal to a prepaid customer in canada. I pay the same as people paying monthly but have guaranteed for 1 year and we get no deal. Not very fair to customers w...
  • 401 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Social
  • 401 Views
  • 0 replies
  • 1 likes

Daily mix now filtering familiar songs?

PlanPremiumCountryUSADeviceWindows / Samsung Galaxy S10eOperating SystemWindows 10 My Question or IssueIt seems that the daily mix feature is now deliberately trying not to play songs that I have saved/have in a playlist. My question is, is the daily...

  • Casual Listener
  • Plan Premium Country USA Device Windows / Samsung Galaxy S10e Operating System Windows 10   My Question or Issue It seems that the daily mix feature is now deliberately trying not to p...
  • NeonNocturne
  • Casual Listener
  • 1651 Views
  • 5 replies
  • 2 likes
  • music
  • 1651 Views
  • 5 replies
  • 2 likes

Most of my albums are missing

PlanPremiumCountryUnited State DeviceiPhone 6s, DesktopOperating SystemiOS 12, Windows 10 My Question or IssueStarting this morning most of my music has disappeared. All of my playlists are still present, but a large number of my albums have dissappe...

  • Newbie
  • Plan Premium Country United State   Device iPhone 6s, Desktop Operating System iOS 12, Windows 10   My Question or Issue Starting this morning most of my music has disappeared. A...
  • Mantisentil
  • Community Legend
  • 9957 Views
  • 3 replies
  • 11 likes
  • Other
  • 9957 Views
  • 3 replies
  • 11 likes