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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5664 Views
  • 40 replies
  • 6 likes
  • Other
  • 5664 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18778 Views
  • 9 replies
  • 2 likes
  • Other
  • 18778 Views
  • 9 replies
  • 2 likes

Solved!! Web Player not working

PlanFamiliarCountryArgentinaDeviceWeb Player on Firefox 60.4Operating SystemDebian GNU/Linux My Question or IssueHi, my problem is that I can't play any song on the Web Player. When I click the play button on any song in a playlist, the player just s...

  • Casual Listener
  • Plan Familiar Country Argentina Device Web Player on Firefox 60.4 Operating System Debian GNU/Linux   My Question or Issue Hi, my problem is that I can't play any song on the Web Playe...
  • juanpr87
  • Casual Listener
  • 739 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 739 Views
  • 1 replies
  • 1 likes

From a platform to another suffle restart

Plan : PremiumCountry : Quebec, CanadaDevices : iPhone X, Sonos Play:1Operating System: iOS 12.1.2 - Spotify V-8.4.85.963 and Sonos V-9.3.2 Issue : I don't know if this is a Spotify or Sonos issue, but when I switch the platform from which I listen m...

  • Newbie
  • Plan : Premium Country : Quebec, Canada Devices : iPhone X, Sonos Play:1 Operating System: iOS 12.1.2 - Spotify V-8.4.85.963 and Sonos V-9.3.2   Issue :  I don't know if thi...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

Superuser Contribution Does Spotify Wrapped include songs played in web player?

If I listen to songs on the web player, will the total hours of listening to music be included in my Spotify Wrapped at the end of the year? Or does Spotify Wrapped only include the Spotify desktop & mobile apps?

  • Newbie
  • If I listen to songs on the web player, will the total hours of listening to music be included in my Spotify Wrapped at the end of the year? Or does Spotify Wrapped only include the Spotify desktop &...
  • Guido
  • Spotify Legend
  • 2850 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 2850 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Remove Facebook picture from "Discover weekly"

A very long time ago, I disconnected my Facebook account from Spotify.After that, I've even deleted my Facebook account. I don't use Facebook anymore.. I've been patient for almost a year, but the picture of "Discover weekly" is still the very old on...

  • Newbie
  • A very long time ago, I disconnected my Facebook account from Spotify. After that, I've even deleted my Facebook account. I don't use Facebook anymore..   I've been patient for almost a year,...
  • Guido
  • Spotify Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • Other
  • 472 Views
  • 1 replies
  • 0 likes

Spotify App on Samsung TV

PlanPremiumCountry South AfricaDeviceSmasung TVOperating SystemT-JZL6UABC-1231.1 My Question or Issue Yesterday morning the Spotify App decided not to load on the TV, after months of working perfectly.Have done the following so far try and rectify:Re...

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  • Regular
  • Plan Premium Country  South Africa Device Smasung TV Operating System T-JZL6UABC-1231.1   My Question or Issue  Yesterday morning the Spotify App decided not to load on the T...
  • rsmkec
  • Regular
  • 595 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 595 Views
  • 2 replies
  • 0 likes

Solved!! ps4 spotify download glitch

My Issue isthat with my Playstation 4 is that when i want to play music on spotify it says i have to download it then it says it's already downloaded but wont pop up Should i contact sony about this?

  • Casual Listener
  •   My Issue is that with my Playstation 4 is that when i want to play music on spotify it says i have to download it then it says it's already downloaded but wont pop up Should i contact sony a...
  • lels980
  • Casual Listener
  • 37735 Views
  • 3 replies
  • 1 likes
  • PlayStation
    Sony
  • 37735 Views
  • 3 replies
  • 1 likes

PS4 PRO Spotify app - no bass sometimes

PlanPremiumCountry USADevicePS4 ProOperating SystemSpotify app My Question or Issue Sometimes there is too much bass on all songs and other times there is no bass, I can't figure it out?

  • Regular
  • Plan Premium Country  USA Device PS4 Pro Operating System Spotify app   My Question or Issue  Sometimes there is too much bass on all songs and other times there is no bass, ...
  • Gogobye4
  • Regular
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Amazon Echo Stereo Pair and Multi room

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or Issue I have mutiple Amazon echo devices including a pair of echos that are paired in stereo mode. The stereo pair are also part of a multi room music group. When using the iOS...

  • Newbie
  • Plan Premium Country  USA Device iPhone X Operating System iOS 12   My Question or Issue  I have mutiple Amazon echo devices including a pair of echos that are paired in ster...
  • michaelcutajar
  • Music Fan
  • 3934 Views
  • 2 replies
  • 4 likes
  • Other
  • 3934 Views
  • 2 replies
  • 4 likes

Skipping songs & terminating playback

PlanPremium for FamilyCountryIrelandDeviceWeb player, Chrome (no ad-block)Operating SystemWindows 7 My Question or IssueHi, The web player consistently fails for me - I have never been able to use it for more than a few minutes / 1 or 2 songs. It som...

  • Casual Listener
  • Plan Premium for Family Country Ireland Device Web player, Chrome (no ad-block) Operating System Windows 7   My Question or Issue Hi,   The web player consistently fails for me ...
  • MarkDevine
  • Casual Listener
  • 509 Views
  • 1 replies
  • 0 likes
  • music
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just a typo.

My Question or Issue For the band The Acacia Strain the dates on the albums are incorrect. Didn't know where to post this but I thought I'd say something. Thanks for a great app!

  • Newbie
  • My Question or Issue  For the band The Acacia Strain the dates on the albums are incorrect. Didn't know where to post this but I thought I'd say something. Thanks for a great app!
  • Daisy
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 2 likes
  • Other
  • 368 Views
  • 1 replies
  • 2 likes

Superuser Contribution Someone using my account through webplayer.

PlanPremiumCountry BrazilDeviceMoto G play 4Operating SystemAndroid 7.1.1 My Question or Issue Sometimes when I open my Spotify it notify me that my account is playing on webplayer, but I do not use the web player. Besides that, the music playing is ...

  • Newbie
  • Plan Premium Country  Brazil Device Moto G play 4 Operating System Android 7.1.1   My Question or Issue  Sometimes when I open my Spotify it notify me that my account is play...
  • Daisy
  • Spotify Legend
  • 1714 Views
  • 1 replies
  • 2 likes
  • 1714 Views
  • 1 replies
  • 2 likes

Solved!! Does Spotify WRAPPED count Web Player listens?

I use the Web Player quite often. I just want to know if plays be on there get counted than just the phone and desktop app towards Wrapped 2019. I'm a newer user so thank you for the help. PlanPremium

  • Casual Listener
  • I use the Web Player quite often. I just want to know if plays be on there get counted than just the phone and desktop app towards Wrapped 2019. I'm a newer user so thank you for the help.   &...
  • landonharris88
  • Composer
  • 6965 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 6965 Views
  • 1 replies
  • 0 likes

Xbox One App

PlanPremiumCountryUnited StatesDeviceXbox OneOperating System10.0.17763.3066 (12/13/2018) My Question or Issue Hi all, I sometimes use Spotify on my Xbox and ever since the Xbox One Update on Dec 13th, 2018 I've been getting weird bugs. 1: This isn't...

  • Newbie
  •   Plan Premium Country United States Device Xbox One Operating System 10.0.17763.3066 (12/13/2018)   My Question or Issue   Hi all,   I sometimes use Spotify on my X...
  • 1248787571
  • Newbie
  • 1104 Views
  • 1 replies
  • 2 likes
  • Other
  • 1104 Views
  • 1 replies
  • 2 likes

Microsoft to sponsor Discover Weekly. no thanks

We PlanPremiumCountry DeviceMacOperating SystemMac My Question or IssueI saw an announcement that Microsoft will provide Discover Weekly using their AI. No thanks. I do not authorise Spotify to share any information about me or my listening preferenc...

  • Casual Listener
  • We Plan Premium Country   Device Mac Operating System Mac   My Question or Issue I saw an announcement that Microsoft will provide Discover Weekly using their AI.  No thanks...
  • redsquarejapan
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • Other
  • 482 Views
  • 2 replies
  • 0 likes

Solved!! So you've discovered the tab limit...

PlanFree DevicePC/Web Player Operating SystemWindows 10 My Question or Issue I've recently pinned Spotify's web player in Chrome, so I have it ready as soon as it starts up... but now it says that the tab limit has been reached...Removed cookies, rel...

  • Casual Listener
  • Plan Free   Device PC/Web Player   Operating System Windows 10   My Question or Issue  I've recently pinned Spotify's web player in Chrome, so I have it ready as soon as...
  • gonzalo3k
  • Newbie
  • 25905 Views
  • 20 replies
  • 8 likes
  • Other
  • 25905 Views
  • 20 replies
  • 8 likes

Local Files not able to play

PlanPremium My Question or IssueI have some local files that I am able to play on desktop version of Spotify. I then created a playlist and added those files to it, and they could still play on my desktop. However, when I open the mobile version and ...

  • Newbie
  •   Plan Premium     My Question or Issue I have some local files that I am able to play on desktop version of Spotify. I then created a playlist and added those files to it, and t...
  • 375 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 375 Views
  • 0 replies
  • 0 likes

Language problem in web player

PlanFreeCountryPortugalDevice Operating SystemWindows 7 My Question or IssueHello,The language of my web player was in English but a few days ago it was changed to Spanish! In the account window the language is in English. Can you help me with this s...

  • Newbie
  •     Plan Free Country Portugal Device   Operating System Windows 7   My Question or Issue Hello, The language of my web player was in English but a few days ago it wa...
  • 422 Views
  • 0 replies
  • 0 likes
  • Other
  • 422 Views
  • 0 replies
  • 0 likes

Alexa doesn't recognize my Premium family membership

Trying to get Alexa to recognize that my Spotify account on my Echo Dot is part of a premium family plan set up by my daughter. I can login to Spotify on my laptop just fine, using the credentials her invite provided (some waaaaay long user name, wha...

  • Casual Listener
  • Trying to get Alexa to recognize that my Spotify account on my Echo Dot is part of a  premium family plan set up by my daughter. I can login to Spotify on my laptop just fine, using the cre...
  • eppack
  • Casual Listener
  • 1155 Views
  • 1 replies
  • 0 likes
  • Other
  • 1155 Views
  • 1 replies
  • 0 likes

Cannot select a song in daily mix

Premium account Operating SystemWindows 10, web player Chrome Why can't I just select any song from the daily mix? All songs are grayed out and the only way to change them is by clicking on the next song button.

  • Casual Listener
  • Premium account   Operating System Windows 10, web player Chrome   Why can't I just select any song from the daily mix? All songs are grayed out and the only way to change them is by c...
  • 844 Views
  • 0 replies
  • 0 likes
  • music
  • 844 Views
  • 0 replies
  • 0 likes