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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12655 Views
  • 8 replies
  • 0 likes
  • Other
  • 12655 Views
  • 8 replies
  • 0 likes

Spotify and Google Home

Hi - I have a premium Spotify account, and I also have Amazon Alexa, and Google Home. Playing Spotify on Alexa is great, no dropout, no hiccup, not a glitch. With Google home however, Spotify keeps dropping out 4-6 times per song, which is annoying. ...

  • Newbie
  • Hi - I have a premium Spotify account, and I also have Amazon Alexa, and Google Home. Playing Spotify on Alexa is great, no dropout, no hiccup, not a glitch.   With Google home however, Spotif...
  • 419 Views
  • 0 replies
  • 0 likes
  • chromecast
  • 419 Views
  • 0 replies
  • 0 likes

Superuser Contribution Stream Quality in Sonos

When streaming via Spotify Connect (Sonos), is it the same set sq as when I use my phone ie in my case "extreme 320ogg" - or is at a lower level?

  • Casual Listener
  • When streaming via Spotify Connect (Sonos), is it the same set sq as when I use my phone ie in my case "extreme 320ogg" - or is at a lower level?
  • Perka1
  • Casual Listener
  • 3113 Views
  • 2 replies
  • 1 likes
  • Connect
  • 3113 Views
  • 2 replies
  • 1 likes

Solved!! WEBPLAYER - Play Button Greyed out

Hi, i have a free acount and i primarily use spotify on google chrome and a few days ago the web player just stopped playing any music. i can nagivate to music and playlists etc but it does not play any songs. The play button is greyed out and unclic...

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  • Visitor
  • Hi, i have a free acount and i primarily use spotify on google chrome and a few days ago the web player just stopped playing any music. i can nagivate to music and playlists etc but it does not play ...
  • deendestiny
  • Newbie
  • 22627 Views
  • 20 replies
  • 4 likes
  • Web Player
    Windows
  • 22627 Views
  • 20 replies
  • 4 likes

Artwork and Save button Not Showing

Whenever I click on any album the artwork and save button won't show. If I make the player small so I can scroll inside it, it will show on the very top. To illustrate I'm adding screenshots: How it usually shows After I scroll a little bit. I've tri...

Screen Shot 2017-10-10 at 1.07.36 PM.png Screen Shot 2017-10-10 at 1.07.28 PM.png
  • Visitor
  • Whenever I click on any album the artwork and save button won't show. If I make the player small so I can scroll inside it, it will show on the very top. To illustrate I'm adding screenshot...
  • user-removed
  • Not applicable
  • 332 Views
  • 1 replies
  • 0 likes
  • Other
  • 332 Views
  • 1 replies
  • 0 likes

[Spotify Connect] Daily Mix stops after last of the initially visible tracks played

I'm using Spotify Connect to play music on my Yamaha RX-V479 at home. When i play on of the "Daily Mix" playlists on it though, it will stop after it finished playing the last one of the initially visible tracks and the playlist won't load a new batc...

  • Newbie
  • I'm using Spotify Connect to play music on my Yamaha RX-V479 at home. When i play on of the "Daily Mix" playlists on it though, it will stop after it finished playing the last one of the initially vi...
  • jamescridland
  • Regular
  • 959 Views
  • 5 replies
  • 1 likes
  • Connect
    Other
  • 959 Views
  • 5 replies
  • 1 likes

Solved!! Repeat Track No Longer Working

The repeat-one-track function seems to have disappeared from my web player recently. Now, if I click repeat, it will either turn on repeat-all or turn off repeat-all. Is there anything I can do to fix this?

  • Casual Listener
  • The repeat-one-track function seems to have disappeared from my web player recently. Now, if I click repeat, it will either turn on repeat-all or turn off repeat-all. Is there anything I can do ...
  • MattSuda
  • Spotify Star
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

"this song is not available"

spotify. every track is not available, this is a reoccuring issue.I am tired.. it happens too oftenfix your **bleep**. with the price your charging, FIX YOUR SEVICE. NOW.sincerely, all your users,were getting **bleep**ed, and we are not happy.

  • Newbie
  • spotify. every track is not available, this is a reoccuring issue. I am tired.. it happens too often fix your **bleep**. with the price your charging, FIX YOUR SEVICE. NOW. sincerely, all your use...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Spotify on Amazon Echo in the Netherlands

Is it possible to use Spotify with Alexa devices? I live in the Netherlands and I have an Amazon Echo Dot, and reading on the official website it seems like it's now possible to use Spotify on Alexa devices: http://spotify.com/nl/amazonalexa .When tr...

  • Visitor
  • Is it possible to use Spotify with Alexa devices? I live in the Netherlands and I have an Amazon Echo Dot, and reading on the official website it seems like it's now possible to use Spotify on Alexa ...
  • Paolo-123
  • Casual Listener
  • 3701 Views
  • 3 replies
  • 3 likes
  • Other
  • 3701 Views
  • 3 replies
  • 3 likes

Cannot find playlists anymore.

Since i got back from christmas holyday, spotify wont find ->any<- playlists on my windows phone. Searches i used to do to get to my favorite playlists are now returning only songs and albums. I checked on the new web player and there the search func...

wp_ss_20180117_0001.png Untitled.png
  • Casual Listener
  • Since i got back from christmas holyday, spotify wont find ->any<- playlists on my windows phone.   Searches i used to do to get to my favorite playlists are now returning only songs and...
  • 401 Views
  • 0 replies
  • 0 likes
  • WP
    WP 8
  • 401 Views
  • 0 replies
  • 0 likes

Issue with parrot search tool (again)

Hi Spotify, This issue has reapperad now since sometime during the Holidays, I'm not able to search anymore using the Spotify client in my car which uses Parrot. Everything else seem to work fine, playlists, top albums/songs, etc. https://community.s...

  • Music Fan
  • Hi Spotify,   This issue has reapperad now since sometime during the Holidays, I'm not able to search anymore using the Spotify client in my car which uses Parrot. Everything else seem to work...
  • db9
  • Music Fan
  • 616 Views
  • 3 replies
  • 0 likes
  • Other
  • 616 Views
  • 3 replies
  • 0 likes

Track is unavailable problem

Hi,I encountered serious problems in my Spotify desktop windows player, after I updated to the latest version. When I try to play a song it says "This track is not available. If you have the file on your computer, you can import it"I don't know why i...

  • Newbie
  • Hi, I encountered serious problems in my Spotify desktop windows player, after I updated to the latest version. When I try to play a song it says " This track is not available. If you have the file ...
  • pajmej
  • Newbie
  • 1769 Views
  • 16 replies
  • 5 likes
  • Web Player
    Windows
  • 1769 Views
  • 16 replies
  • 5 likes

Pioneer VSX-528 Spotify play

Hey Guys, i want to play musik from my local files over spotify play on my Pioneer VSX-528, Spotify say's: "Can't play this right now".With music from spotify this works perfectly but when i try this with music from my local files on Spotify this doe...

  • Newbie
  • Hey Guys,   i want to play musik from my local files over spotify play on my Pioneer VSX-528, Spotify say's: "Can't play this right now". With music from spotify this works perfectly but when...
  • 767 Views
  • 0 replies
  • 0 likes
  • 767 Views
  • 0 replies
  • 0 likes

Spotify premium Echo dot can' t find songs

I'm connected to Echo dot with Premium, can play the next / last title in a playlist or ask the current played title. If i ask to play a playlist or a title or something like "Alexa, play music from Pink Floyd on Spotify", I always get the answer "I ...

  • Newbie
  • I'm connected to Echo dot with Premium, can play the next / last title in a playlist or ask the current played title. If i ask to play a playlist or a title or something like "Alexa, play music from ...
  • fbergerch
  • Newbie
  • 1056 Views
  • 2 replies
  • 0 likes
  • 1056 Views
  • 2 replies
  • 0 likes

The Sound

My music keeps cutting in and out. It works when I use the online web player, but when I use the app this problem occurs. Help please.

  • Casual Listener
  • My music keeps cutting in and out. It works when I use the online web player, but when I use the app this problem occurs. Help please.
  • Sebasty
  • Spotify Star
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

How to Print out official receipt for company purpose

Hi Spotify, How do i to print the official receipt every month ?? By the way can you send to me the receipt of Jan 2018 Please reply me ASAP,thanks in advance Regard, Boon

  • Newbie
  • Hi Spotify,   How do i to print the official receipt every month ?? By  the way can you send to me the receipt of Jan 2018 <removed sensitive information>   Please repl...
  • jmdesin892
  • Roadie
  • 1878 Views
  • 1 replies
  • 0 likes
  • Other
  • 1878 Views
  • 1 replies
  • 0 likes

Solved!! Web Player Will Not Play Music on Specific Account

Recently, the web player has stopped working on my account. I can log in, browse, search songs or playlists, etc. but when I click play nothing happens. It doesn't matter what it is, when I click the play button it does nothing. I tried all the usual...

  • Casual Listener
  • Recently, the web player has stopped working on my account. I can log in, browse, search songs or playlists, etc. but when I click play nothing happens. It doesn't matter what it is, when I click the...
  • RASR
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

Solved!! Song/Album Request

I would REALLY appreciate if u could get Kevin Gates album - In The Mean Time. Or just the song Shooting Stars by Kevin Gates

  • Casual Listener
  • I would REALLY appreciate if u could get Kevin Gates album - In The Mean Time. Or just the song Shooting Stars by Kevin Gates
  • Afriadynm
  • Casual Listener
  • 8073 Views
  • 64 replies
  • 0 likes
  • 8073 Views
  • 64 replies
  • 0 likes

[Amazon Echo] Playlist issue

When putting my playlist in alphabetical order after about 20 songs it will restart to the beginning. This only happens on echo and my playlist is not on shuffle.

  • Regular
  • When putting my playlist in alphabetical order after about 20 songs it will restart to the beginning. This only happens on echo and my playlist is not on shuffle.
  • 358 Views
  • 0 replies
  • 0 likes
  • Other
  • 358 Views
  • 0 replies
  • 0 likes

Songs history

Is it possible to watch your songs history? I need to find some songs I used to listen couple months ago. I forgot to add them to my playlist and now I forgot some of theyr names.

  • Newbie
  • Is it possible to watch your songs history? I need to find some songs I used to listen couple months ago. I forgot to add them to my playlist and now I forgot some of theyr names.
  • Bethany_Dawn
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Web Player stuck on "Advertisement"

So my web player is stuck on a generic "advertisement." It has not loaded yet, and I cannot play any music. (Note: I am on a computer where I do not have permissions to download the full app, so that's out.) I have: - Tried logging off and logging ba...

  • Casual Listener
  • So my web player is stuck on a generic "advertisement." It has not loaded yet, and I cannot play any music. (Note: I am on a computer where I do not have permissions to download the full app, so that...
  • TTGRudy
  • Newbie
  • 45596 Views
  • 34 replies
  • 7 likes
  • 45596 Views
  • 34 replies
  • 7 likes