Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 15228 Views
  • 8 replies
  • 1 likes
  • Other
  • 15228 Views
  • 8 replies
  • 1 likes

Solved!! Signature with Follow button cut off at the bottom

Hi guys, Would it be possible to fix the signature HTML/CSS when the Follow button is used?It seems to be embedded in a div with max-height:48px but the actual height of the Follow iframe is 56px, which makes the bottom of the iframe cut off. Thanks ...

  • Composer
  • Hi guys,   Would it be possible to fix the signature HTML/CSS when the Follow button is used? It seems to be embedded in a div with max-height:48px but the actual height of the Follow iframe ...
  • CzechFencer
  • Composer
  • 703 Views
  • 3 replies
  • 0 likes
  • 703 Views
  • 3 replies
  • 0 likes

Having issues connecting Spotify to PS4

I've been trying to hours to figure out why I can't connect my Spotify to my PS4. I've erased all PSN access from my Spotify account multiple times(every time I try to connect them, the access comes back). My PSN shows no Spotify account created. I'v...

  • Visitor
  • I've been trying to hours to figure out why I can't connect my Spotify to my PS4. I've erased all PSN access from my Spotify account multiple times(every time I try to connect them, the access comes ...
  • Mini_Bom_Bon
  • Newbie
  • 54620 Views
  • 5 replies
  • 10 likes
  • 54620 Views
  • 5 replies
  • 10 likes

Spotify switches songs randomly

Hello! My spotify has been acting really strange lately, randomly switching songs even from other playlists that are not even open!! Specifically, it always switches songs to an artist called "drill beats" which has some really creepy songs. It also ...

  • Visitor
  • Hello!   My spotify has been acting really strange lately, randomly switching songs even from other playlists that are not even open!!   Specifically, it always switches songs to a...
  • Alfredo
  • Roadie
  • 6073 Views
  • 3 replies
  • 2 likes
  • 6073 Views
  • 3 replies
  • 2 likes

Kaspersky No!

I'm shocked! Stop Advertising Kaspersky. We don't want them. They steal our secrets and vital information. Thank you.http://www.dailymail.co.uk/news/article-4867426/Best-Buy-drops-Kaspersky-products-amid-Russia-concerns.html

  • Newbie
  • I'm shocked! Stop Advertising Kaspersky. We don't want them. They steal our secrets and vital information. Thank you. http://www.dailymail.co.uk/news/article-4867426/Best-Buy-drops-Kaspersky-product...
  • Mmtorz
  • Newbie
  • 1536 Views
  • 7 replies
  • 3 likes
  • 1536 Views
  • 7 replies
  • 3 likes

New Playstation

Spoiler (Highlight to read)Hello! I bought a new ps4 about a year ago and i have not been able to log in to my spotify on the new ps4. It says that it cannot link the account. How can i fix this? Or do you have a solution? I really want this fixed, p...

  • Newbie
  • Hello! I bought a new ps4 about a year ago and i have not been able to log in to my spotify on the new ps4. It says that it cannot link the account. How can i fix this? Or do you have a solution? I r...
  • stratosnn
  • Composer
  • 338 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 338 Views
  • 1 replies
  • 0 likes

Can't connect to Chromcast (once again)

Hi, I am sure this is again a problem that will be gone tomorrow, but why are there always issues with Spotify connectiong to Chromecast. I use Android 7 with Chormecast Audio Devices Frirmware 1.29.106147I also uninstalled Spotify and donwloaded onc...

  • Visitor
  • Hi,   I am sure this is again a problem that will be gone tomorrow, but why are there always issues with Spotify connectiong to Chromecast.   I use Android 7 with Chormecast Audio Devic...
  • jimbo69
  • Newbie
  • 1202 Views
  • 11 replies
  • 10 likes
  • Connect
  • 1202 Views
  • 11 replies
  • 10 likes

I can use chromecast to play songs but I cannot play the specific playlist

I can use chromecast to play songs but I cannot play the specific playlist.It will say " your song cannot play becuase yor account is using by other deivce" However, when I play the other songs, it can chromecast it. only that playlist will have the ...

  • Newbie
  • I can use chromecast to play songs but I cannot play the specific playlist. It will say " your song cannot play becuase yor account is using by other deivce"  However, when I play the other so...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Google home won't play when controlled from the Spotify App

My Google home won't play music when controlled by the app on my phone. Never had this problem before. Happening on Android and iphone. Speaker says another device is play Spotify but no other device is .

  • Newbie
  • My Google home won't play music when controlled by the app on my phone. Never had this problem before. Happening on Android and iphone. Speaker says another device is play Spotify but no other device...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

Solved!! Discover Weekly missing on Israeli account

Hi, Spotify came to Israel about three weeks ago and immediately I changed my account's country to Israel from US (I used to log in via VPN).Ever since I "moved" to Israel, I can no longer find my "Discover Weekly" playlist. I do see the Release Rada...

  • Regular
  • Hi, Spotify came to Israel about three weeks ago and immediately I changed my account's country to Israel from US (I used to log in via VPN). Ever since I "moved" to Israel, I can no longer fin...
  • Sebasty
  • Spotify Star
  • 702 Views
  • 3 replies
  • 0 likes
  • Other
  • 702 Views
  • 3 replies
  • 0 likes

Accidentally deleted a song off my music

I deleted a song off my music from PlayStation because they layout is so annoying and instead of pausing the song I deleted it from my music. I was wondering if I could add it back but without it saying that I added it today and instead reverting bac...

  • Casual Listener
  • I deleted a song off my music from PlayStation because they layout is so annoying and instead of pausing the song I deleted it from my music. I was wondering if I could add it back but without it say...
  • JohnnyRainOD
  • Casual Listener
  • 1025 Views
  • 2 replies
  • 0 likes
  • 1025 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Connect stopped working with Pioneer XW-SMA1's

As of today Jan. 31 2018, Spotify Connect on Windows desktop and Android apps stopped working with two Pioneer XW-SMA1's. They show up as available devices, but the apps don't connect to them. A couple of Sonos devices and a Rocki work fine. Windows ...

  • Gig Goer
  • As of today Jan. 31 2018, Spotify Connect on Windows desktop and Android apps stopped working with two Pioneer XW-SMA1's. They show up as available devices, but the apps don't connect to them.&n...
  • pitone84
  • Casual Listener
  • 16824 Views
  • 14 replies
  • 0 likes
  • Connect
  • 16824 Views
  • 14 replies
  • 0 likes

Solved!! Embedding Spotify Playlist to Wordpress

I'm trying to embed a playlist to my sidebar on Wordpress. Whenever I use the embed code from the playlist, it shows up but says "Oops...we didn't find any music here." The website is brand new, so there's no content, but I do need the playlist to be...

Screen Shot 2016-12-11 at 4.53.48 PM.png
  • Regular
  • I'm trying to embed a playlist to my sidebar on Wordpress. Whenever I use the embed code from the playlist, it shows up but says "Oops...we didn't find any music here." The website is brand new, so t...
  • liamsprout
  • Newbie
  • 39187 Views
  • 25 replies
  • 1 likes
  • Web Player
  • 39187 Views
  • 25 replies
  • 1 likes

Solved!! Export a playlist as a text file

I am an instructor for Spinning classes at the YMCA or indoor Cycling class and create very specific playlists with timings. I also have the need to add notes and comments for my reference during the class and would like a way export the playlist in ...

  • Regular
  • I am an instructor for Spinning classes at the YMCA or indoor Cycling class and create very specific playlists with timings. I also have the need to add notes and comments for my reference during the...
  • daveag
  • Newbie
  • 252452 Views
  • 11 replies
  • 10 likes
  • .csv
    .txt
    Export
    printable
  • 252452 Views
  • 11 replies
  • 10 likes

Playlist max at 24hours?

I've just got a message saying "you've filled this playlist to the max..." when adding to a playlist of mine. It's coming in at just under 24hrs of music long.It was my understanding that the max playlist number was something around 10,000 songs, can...

  • Casual Listener
  • I've just got a message saying "you've filled this playlist to the max..." when adding to a playlist of mine. It's coming in at just under 24hrs of music long. It was my understanding that the max...
  • 738 Views
  • 0 replies
  • 0 likes
  • Other
  • 738 Views
  • 0 replies
  • 0 likes

BUG: Songs in playlist get replaced with different songs

I very carefully spend time curating my playlists. The ability to maintain my collections of songs is the primary reason I pay for spotify and I don't take this lightly. So you can imagine my frustration at the fact that spotify has *continuously* mo...

  • Music Fan
  • I very carefully spend time curating my playlists. The ability to maintain my collections of songs is the primary reason I pay for spotify and I don't take this lightly.   So you can imagine m...
  • 460 Views
  • 0 replies
  • 0 likes
  • music
  • 460 Views
  • 0 replies
  • 0 likes

Superuser Contribution Altering Playlist Image, Title & Description Bug

Hi,I changed my playlist's image, title and description. When I view the link of my playlist on the web, it's changed. My brother who is a Spotify user can see the changes.However on the desktop app on my MacBook and on the mobile app on my iPhone, i...

  • Regular
  • Hi, I changed my playlist's image, title and description. When I view the link of my playlist on the web, it's changed. My brother who is a Spotify user can see the changes. However on the desktop ...
  • Melody
  • Community Manager
  • 1261 Views
  • 1 replies
  • 0 likes
  • Other
  • 1261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Music, playlist, artists anything searched

I logged into my account yesterday and all my music I saved,downloaded for months is gone. Please tell me I can get it back. Not happy as a paying customer for ages.Also account is as if I'm new and asking if I want 30 day free trial.I've been paying...

  • Visitor
  • I logged into my account yesterday and all my music I saved,downloaded for months is gone. Please tell me I can get it back. Not happy as a paying customer for ages. Also account is as if I'm new an...
  • Melody
  • Community Manager
  • 1133 Views
  • 1 replies
  • 0 likes
  • Other
  • 1133 Views
  • 1 replies
  • 0 likes

Songs played on web player not scrobbled to Last.fm

Hi I'm a teacher and often listen to Spotify in school using the web player (admin won't allow download of the desktop app on school hardware, and no wifi for listening through my iPhone). Tracks I played using the web player were being scrobbled to ...

  • Newbie
  • Hi   I'm a teacher and often listen to Spotify in school using the web player (admin won't allow download of the desktop app on school hardware, and no wifi for listening through my iPhone).&n...
  • Sebasty
  • Spotify Star
  • 753 Views
  • 1 replies
  • 0 likes
  • 753 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect disappeared from Onkyo tx nr656

Hi, I have been using Spotify connect through my Onkyo tx nr656, working rock solid throughout the last year. About two weeks ago, just of a sudden, the app (tried both from IOS and Android) is no longer able to see the receiver as a device. AFAICS, ...

  • Casual Listener
  • Hi,   I have been using Spotify connect through my Onkyo tx nr656, working rock solid throughout the last year. About two weeks ago, just of a sudden, the app (tried both from IOS and Android)...
  • rmoul
  • Casual Listener
  • 2137 Views
  • 1 replies
  • 0 likes
  • 2137 Views
  • 1 replies
  • 0 likes

No sound on Spotify web player

I am getting no sound from the web player on Spotify. I am hearing both system sounds and can play Pandora. Is something going on with the web player today?

  • Visitor
  • I am getting no sound from the web player on Spotify.  I am hearing both system sounds and can play Pandora.  Is something going on with the web player today?
  • Bittencourt
  • Spotify Star
  • 769 Views
  • 1 replies
  • 0 likes
  • Other
  • 769 Views
  • 1 replies
  • 0 likes