Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
61343 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Hello! I'm a mathematics student from Sweden, and also a long time user of Spotify! With the recent release of "Your top songs 2018" I've become interested in the inner workings of the ways these playlists are generated, and would love to know more a...
Hello! I'm a mathematics student from Sweden, and also a long time user of Spotify! With the recent release of "Your top songs 2018" I've become interested in the inner workings of the&...
350 Views
0 replies
0 likes
PlanPremiumCountry PolandDeviceiPhone 5sOperating SystemiOS 12 My Question or IssueI don’t get it why my top genre is pop when on my top artists and songs aren’t any pop songs and even on my top 100 playlist these is maybe one or two and on the end o...
Plan Premium Country Poland Device iPhone 5s Operating System iOS 12 My Question or Issue I don’t get it why my top genre is pop when on my top artists and songs aren’t a...
Casual Listener
1354 Views
4 replies
0 likes
Moved the post to another forum, this can be deleted. Sorry for inconvenience.
Moved the post to another forum, this can be deleted. Sorry for inconvenience.
343 Views
0 replies
0 likes
PlanPremiumCountryBelgiumDeviceiPhone 6, Macbook Pro late 2015Operating SystemiOS 12, MacOS Mojave My Question or IssueHello Spotify, I just went through my 2018 Wrapped overview, however I am pretty dissatisfied with the "most listened songs"-playli...
Plan Premium Country Belgium Device iPhone 6, Macbook Pro late 2015 Operating System iOS 12, MacOS Mojave My Question or Issue Hello Spotify, I just went through my 2018 Wra...
Newbie
11568 Views
35 replies
70 likes
Plan PremiumCountry Belgium Devices Ipad 6 + Honor 5COperating SystemIOS 12.1.1 + EMUI 5.0.1 My Question or Issue Dears, since a couple weeks I can hear a clicking sound (out of sync with the music) in almost all track of the following album :C.L.U.B...
Plan Premium Country Belgium Devices Ipad 6 + Honor 5C Operating System IOS 12.1.1 + EMUI 5.0.1 My Question or Issue Dears, since a couple wee...
376 Views
0 replies
0 likes
PlanPremiumCountry United States My Question or Issue:My brother and I both have separate account, yet the same Wi-Fi network, and for some reason his account info (his playlists, recently listen to, and favorites) has been bleeding into my account, ...
Plan Premium Country United States My Question or Issue: My brother and I both have separate account, yet the same Wi-Fi network, and for some reason his account info (his ...
Casual Listener
1076 Views
2 replies
0 likes
PlanFreeCountry South africaDeviceN/AOperating SystemN/A My Question or IssueBefore I register for Premium, I need to know how to setup Alexa with Spotify. At the moment Spotify is greyed out. I created an account with Spotify hoping this will help, ...
Plan Free Country South africa Device N/A Operating System N/A My Question or Issue Before I register for Premium, I need to know how to setup Alexa with Spotify. ...
Casual Listener
2311 Views
2 replies
0 likes
PlanPremiumCountry Argentina A year or so ago, when "There for you" by Martin Garrix ft Troye Sivan came out, Spotfy made this thing where you could 'pre-save' the song in one of your playlists. Since then, every song that Martin Garrix or someone re...
Plan Premium Country Argentina A year or so ago, when "There for you" by Martin Garrix ft Troye Sivan came out, Spotfy made this thing where you could 'pre-save' the s...
370 Views
0 replies
0 likes
PlanPremiumCountry USDeviceiPhone XS MaxOperating SystemiOS 10 My Question or Issue When will my top songs of 2018 show up? This is a playlist for each user made my spotify. I looked for 2016 and 2017 and they both were created around this time of ye...
Plan Premium Country US Device iPhone XS Max Operating System iOS 10 My Question or Issue When will my top songs of 2018 show up? This is a playlist for each user made my...
Community Legend
539 Views
1 replies
0 likes
PlanPremium DeviceSamsung S5, xiaomi mi box, PC Operating SystemAndroid, AndroidTV, WIN My Question or Issue Lets say I'm sitting with friends in the living room and put some music from my phone APP that connected with the AndroidTV APP.if i give my ...
Plan Premium Device Samsung S5, xiaomi mi box, PC Operating System Android, AndroidTV, WIN My Question or Issue Lets say I'm sitting with friends in the living room...
Community Legend
401 Views
1 replies
0 likes
My Question or IssueHello.I really, really like Lordi and absolutely all of their songs. It's just one problem, there's like 3-4 songs in each album which is not available (I live in Norway), and those songs are of course my favourite ones So why are...
My Question or Issue Hello. I really, really like Lordi and absolutely all of their songs. It's just one problem, there's like 3-4 songs in each album which is not available (I...
Spotify Legend
1054 Views
1 replies
0 likes
I just recently went premium on a family plan and ever since then the web player in my browser (Chrome on OS X) switched to Offline mode. I've logged out and back in, restarted the browser, the laptop - nothing helps. No matter what I try, I'm still ...
I just recently went premium on a family plan and ever since then the web player in my browser (Chrome on OS X) switched to Offline mode. I've logged out and back in, restarted the browser, t...
Spotify Legend
12664 Views
12 replies
0 likes
Hi. I'd like to know the streaming quality on Xbox One app. I've searched and didn't find an answer. Also if it's possible to select "high quality" streaming option like the Desktop App. Or another way to get high quality streaming in Xbox One spotif...
Hi. I'd like to know the streaming quality on Xbox One app. I've searched and didn't find an answer. Also if it's possible to select "high quality" streaming option like the Desktop App. Or another w...
Spotify Legend
1692 Views
2 replies
6 likes
My Question or Issue when return on ROKU ?it's long..............
My Question or Issue when return on ROKU ? it's long..............
Spotify Legend
551 Views
1 replies
0 likes
How would one submit an idea in the idea exchange? I can comment on others but I can't see where to submit my own. I'm on mobile. As well, I was able to like comments yesterday and today I can't. wth? What am I missing.
How would one submit an idea in the idea exchange? I can comment on others but I can't see where to submit my own. I'm on mobile. As well, I was able to like comments yesterday and ...
Spotify Star
12906 Views
1 replies
27 likes
HiI have a Premium account and a polk Omni, when I use spotify on apple devices, I can see the app discovers the polk Omni under devices available and I can play music on it. however in android the polk does not appear as an option. anyone with the s...
Hi I have a Premium account and a polk Omni, when I use spotify on apple devices, I can see the app discovers the polk Omni under devices available and I can play music on it. however in andro...
537 Views
0 replies
0 likes
PlanPremiumCountryNew ZealandDeviceHP Laptop; Goodmans Heritage IIOperating SystemWindows 10 My Question or IssueIssue: Almost all Last.fm scrobble is doubled when I'm listening through the Spotify Connect and using a third-party device like Goodman ...
Plan Premium Country New Zealand Device HP Laptop; Goodmans Heritage II Operating System Windows 10 My Question or Issue Issue: Almost all Last.fm scrobble is doubled when ...
1552 Views
0 replies
1 likes
My Question or Issue On my pixel 3, system abdroid pie on my premium account. This is a new phone when scrolling to the top of the playlists there is no longer a search function within the playlist. I can do this on the side with the three dots but w...
My Question or Issue On my pixel 3, system abdroid pie on my premium account. This is a new phone when scrolling to the top of the playlists there is no longer a search funct...
Newbie
6152 Views
8 replies
9 likes
When adding a song (dragging it to a list) it will placed at the bottom. But since the latest songs are most likely the ones i want first i would like them at the top. Easy fix by clicking the calender icon and changing "direction". BUT why will this...
When adding a song (dragging it to a list) it will placed at the bottom. But since the latest songs are most likely the ones i want first i would like them at the top. Easy fix by clicking the calend...
Spotify Legend
443 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevice(all Devices) My Question or IssueI changed back to Spotify, using Apple Music for a while.Now that I'm back, I noticed, that the personal Mixtapes are just gone, I so liked them before... There is only one left ("Dein ...
Plan Premium Country Germany Device (all Devices) My Question or Issue I changed back to Spotify, using Apple Music for a while. Now that I'm back, I noticed, that the...
Spotify Star
570 Views
1 replies
0 likes
