Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55596 Views

7 replies

4 likes

  • 55596 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37295 Views

209 replies

18 likes

Other
  • 37295 Views
  • 209 replies
  • 18 likes

Superuser Contribution Hey, that's not the right song!

Plan PremiumFree/PremiumCountry USA Device iPhone 10xr, Macbook Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System OS15 Sequoia(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has been a problem you guys have had ...

Newbie

Plan Premium Free/Premium Country USA   Device iPhone 10xr, Macbook Pro  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System OS15 Sequoia (iOS 10, Android ...

Joan

Moderator

221 Views

1 replies

0 likes

Other
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your last payment didn't work

Hey Robert, I am facing a similar issue too at the moment. The money for the premium account has been deducted from my bank and the prompt is saying that my account is on hold but Spotify has been stonewalling about any respite or solution. It is inf...

Newbie

Hey Robert,  I am facing a similar issue too at the moment. The money for the premium account has been deducted from my bank and the prompt is saying that my account is on hold but Spotify h...

AlejaR

Moderator

493 Views

2 replies

0 likes

Other
  • 493 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Community forum] Sort by New ideas does not actually bring newest ideas (by time) to the front.

PlanFreeCountryUSA! USA! USA!DeviceR-PiOperating SystemNOOBSMy Question or IssueWhat the title says. Sorting by new ideas does not actually bring newest ideas (by time) to the front, and gives a non-useful result when users were looking for chronolog...

Music Fan

Plan Free Country USA! USA! USA! Device R-Pi Operating System NOOBS My Question or Issue What the title says. Sorting by new ideas does not actually bring newest ideas (by time) to the front...

HarryMu4277

Music Fan

364 Views

2 replies

0 likes

Other
  • 364 Views
  • 2 replies
  • 0 likes

Spotify switches device without being asked

PlanBasic FamilyCountryUKDeviceGoogle home speakers, Android phonesOperating System? My Question or IssueScenario – I am at the gym playing music from my Android phone to my ear pods. My wife is at home, she asks Google home to play her music. My mus...

Visitor

Plan Basic Family Country UK Device Google home speakers, Android phones Operating System ?   My Question or Issue Scenario – I am at the gym playing music from my Android phone to my ...

Billy-J

Spotify Star

291 Views

1 replies

0 likes

Account
Other
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast stops playing after 2 hours

PlanPremiumVersion on App Store 8.9.82DeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueAnytime I try to listen to a podcast longer than 2 hours, it automatically pauses a little after the two hour mark. This is extremely frustrating as I...

Newbie

  Plan Premium Version on App Store  8.9.82 Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue Anytime I try to listen to a podcast longer than 2 hours, it ...

Dessi

Moderator

1416 Views

5 replies

0 likes

Other
  • 1416 Views
  • 5 replies
  • 0 likes

Superuser Contribution Random song played that’s not even on any of my playlists

Now running app version 8.9.76.516 and getting weird random glitches again. Not noticing any reshuffles in my queue, but twice this week, when I connected to bluetooth, after playing the current, selected song from my current playlist for 15-20 secon...

Casual Listener

Now running app version 8.9.76.516 and getting weird random glitches again. Not noticing any reshuffles in my queue, but twice this week, when I connected to bluetooth, after playing the current, sel...

AlejaR

Moderator

235 Views

1 replies

0 likes

Other
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution ascoltando i brani musicali di spotify , si verifica l'interruzione di 1 se

ascoltando i brani musicali di spotify, si verifica l'interruzione di 1 secondodella musica . In mezzora ca, 3o4 interruzioni.

Visitor

ascoltando i brani musicali di spotify, si verifica l'interruzione di 1 secondo della musica . In mezzora ca, 3o4 interruzioni.

AlejaR

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using a modded desktop version of spotify to add functionalities while being premium user

PlanPremiumCountryPortugalDeviceDesktopOperating SystemWindows 11 My Question or IssueHi, the question is pretty straightfoward:While I'm paying for premium, Is it ok if I use a modded Spotify app for the desktop for enhanced features that official s...

Visitor

Plan Premium Country Portugal Device Desktop Operating System Windows 11   My Question or Issue Hi, the question is pretty straightfoward: While I'm paying for premium, Is it ok if I ...

Vasil

Moderator

1285 Views

1 replies

0 likes

Other
  • 1285 Views
  • 1 replies
  • 0 likes

I hear French ads in a US podcast how is it possible if I pay premium

I'm a premium user. ANd while I understand that within podcasts, podcasters can difuse ads I do not understand why I have extra ads no related with the podcast whatsoever. For example I live in France and I'm listening to a US podcast and all of the ...

Visitor

I'm a premium user. ANd while I understand that within podcasts, podcasters can difuse ads I do not understand why I have extra ads no related with the podcast whatsoever. For example I live in Franc...

Maxim

Spotify Star

417 Views

1 replies

1 likes

  • 417 Views
  • 1 replies
  • 1 likes

Song has audio glitch at end not present on other platforms

At the end of "Gwerz an dilabour" performed by Gwalarn (https://open.spotify.com/track/1KlkFFqHk6qM4TdPzV0FE3?si=3bf8a58fc2934535), there was a split second of loud, muddled audio. The audio wasn't from the beginning of the next track. When I looked ...

Visitor

At the end of "Gwerz an dilabour" performed by Gwalarn (https://open.spotify.com/track/1KlkFFqHk6qM4TdPzV0FE3?si=3bf8a58fc2934535), there was a split second of loud, muddled audio. The audio wasn't f...

AdamDamon

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't spotify let me follow more personal profiles?

When I try to follow someones personal account on spotify Im told " This User Can't Be Followed. You've Reached The Follower Limit"

Visitor

When I try to follow someones personal account on spotify Im told " This User Can't Be Followed. You've Reached The Follower Limit"

sluggsnotdruggs

Newbie

665 Views

4 replies

1 likes

  • 665 Views
  • 4 replies
  • 1 likes

Superuser Contribution Songs not adding to liked playlist when adding from CarPlay

PlanPremiumCountryCandaDeviceiPhone 14Operating SystemiOS 17.6.1 My Question or IssueAfter updating my Spotify app, when using CarPlay the (+) button no longer adds songs to my liked songs playlist. Instead it seems to be adding songs to whatever pla...

Casual Listener

Plan Premium Country Canda Device iPhone 14 Operating System iOS 17.6.1   My Question or Issue After updating my Spotify app, when using CarPlay the (+) button no longer adds songs to ...

PurpleFan

Roadie

1603 Views

12 replies

0 likes

  • 1603 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution [Connect + Heos Denon/ Marantz amp] End of songs randomly getting cut off

It doesn't happen on every song and it's seemingly random. It happens on my Android mobile app. I happens on my laptop desktop app. My playback settings on the mobile app are greyed out and I can't change them but gapless playback, crossfade and auto...

Music Fan

It doesn't happen on every song and it's seemingly random. It happens on my Android mobile app. I happens on my laptop desktop app. My playback settings on the mobile app are greyed out and I can't c...

Not applicable

6391 Views

45 replies

0 likes

Denon
Marantz
  • 6391 Views
  • 45 replies
  • 0 likes

Solved!! Sound not working on Audio Drama The 100 Handed

Hi AllI've been listening to The 100 Handed on Spotify. Got to Episode Three - Follow Your Nose, and the sound has stopped working. The episode is running... the timer goes up but no sound. I checked the previous episodes and they still work but the ...

Casual Listener

Hi All I've been listening to The 100 Handed on Spotify. Got to Episode Three - Follow Your Nose, and the sound has stopped working. The episode is running... the timer goes up but no sound. I check...

Fifii

Casual Listener

425 Views

4 replies

1 likes

  • 425 Views
  • 4 replies
  • 1 likes

Superuser Contribution Account Default

I have premium that played on four devices. I can not log my account on my iOS and getting advertisement.

Casual Listener

I have premium that played on four devices.  I can not log my account on my iOS and getting advertisement.        

AlejaR

Moderator

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution music won't play

I'm on a chromebook, and Spotify has always worked on here, but now when I click a song or playlist, it doesn't work.

Casual Listener

I'm on a chromebook, and Spotify has always worked on here, but now when I click a song or playlist, it doesn't work.

Ivelina

Moderator

421 Views

4 replies

0 likes

  • 421 Views
  • 4 replies
  • 0 likes

Fix sound capsule ‘Top Songs’ bug

  there are duplicates of the same song in my top songs this month with different stream counts (e.g., both the #1 and #2 spot are the SAME song with 2 different stream counts). Moreover, the song that was supposedly in the #2 spot was removed from t...

Casual Listener

      there are duplicates of the same song in my top songs this month with different stream counts (e.g., both the #1 and #2 spot are the SAME song with 2 different stream counts). Moreo...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes