Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 842 Views
  • 7 replies
  • 2 likes
  • Other
  • 842 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17287 Views
  • 8 replies
  • 1 likes
  • Other
  • 17287 Views
  • 8 replies
  • 1 likes

Superuser Contribution MP3 files deleted from phone storage

PlanPremiumCountryNetherlandsDeviceFairphone 4Operating SystemAndroid 13 My Question or IssueI have a couple of mp3 files saved in the Music folder on the local storage of my phone. But every now and then those are gone and the folder is empty. To be...

  • Casual Listener
  • Plan Premium Country Netherlands Device Fairphone 4 Operating System Android 13   My Question or Issue I have a couple of mp3 files saved in the Music folder on the local storage of my...
  • Yordan
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • music
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio book playback speed

Dear Spotify,. I have been a premium account customer for over seven years, and while I have observed the consistent price increases over time, I understand the impact of factors such as inflation and taxes on your business operations.I am reaching o...

  • Visitor
  • Dear Spotify, . I have been a premium account customer for over seven years, and while I have observed the consistent price increases over time, I understand the impact of factors such as inflatio...
  • Joan
  • Moderator
  • 647 Views
  • 3 replies
  • 1 likes
  • 647 Views
  • 3 replies
  • 1 likes

Superuser Contribution I’m receiving emails and receipts in Tamil language. Correct it to English.

As I’m receiving emails and purchase receipts in Tamil language, I can’t read them. So please correct it to english. I just subscribed Spotify Premium and received the receipt in Tamil which I cannot understand.

  • Visitor
  • As I’m receiving emails and purchase receipts in Tamil language, I can’t read them. So please correct it to english. I just subscribed Spotify Premium and received the receipt in Tamil which I cannot...
  • lasitha1991
  • Newbie
  • 783 Views
  • 6 replies
  • 0 likes
  • 783 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast source replaced, but not on Spotify

CountryNetherlandsDeviceAllOperating SystemAll My Question or IssueHi all, we have a podcast that is hosted on Soundcloud. The RSS is in Spotify and all works fine. Today we have posted a new podcast and about an hour later we found out that there wa...

  • Visitor
  • Country Netherlands Device All Operating System All   My Question or Issue Hi all,   we have a podcast that is hosted on Soundcloud. The RSS is in Spotify and all works fine. Toda...
  • ZlatosFamilyPodcast
  • Newbie
  • 287 Views
  • 2 replies
  • 0 likes
  • Other
  • 287 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution got my android phone and W11 laptop connected in spotify somehow.

PlanFreeCountryEnglandDeviceAndroid Nokia 2.3Operating SystemAndroid 13 My Question or IssueI have somehow connected Spotify on my phone to Spotify on my W11 laptop. I can now only play Spotify on one device when using either device, I cannot seem to...

  • Regular
  • Plan Free Country England Device Android Nokia 2.3 Operating System Android 13   My Question or Issue I have somehow connected Spotify on my phone to Spotify on my W11 laptop.  I...
  • AlejaR
  • Moderator
  • 354 Views
  • 8 replies
  • 0 likes
  • Connect
  • 354 Views
  • 8 replies
  • 0 likes

Superuser Contribution I have an empty folder with no name that I cannot delete

Hi,I have an empty playlist with no name and no songs in them that are stuck in my library. When I click on them I just get a loading screen. This is the same on the app.This may be caused by me not using spotify for years? maybe these playlists cont...

  • Visitor
  • Hi, I have an empty playlist with no name and no songs in them that are stuck in my library. When I click on them I just get a loading screen. This is the same on the app. This may be caused by...
  • theflight
  • Casual Listener
  • 299 Views
  • 4 replies
  • 1 likes
  • 299 Views
  • 4 replies
  • 1 likes

3rd party advertisement in podcasts

PlanPremiumCountryDenmarkDeviceHuawei phone, desktop computer, laptop, TV.Operating SystemWindows 10My Question or IssueHiI am an insomniac who uses podcasts with rainsounds to sleep. This has worked fine, up until 3rd party advertisement started bre...

  • Casual Listener
  • Plan Premium Country Denmark Device Huawei phone, desktop computer, laptop, TV. Operating System Windows 10 My Question or Issue Hi I am an insomniac who uses podcasts with rainsounds to sl...
  • Leamuran
  • Casual Listener
  • 310 Views
  • 3 replies
  • 0 likes
  • Other
  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't rewind or fast forward a song to a certain timestamp

I can't find any articles or tutorials on how to fix this. The last time I used Spotify, (which was about 3 months ago), I'm not having any problems or anything related to this. Is this some kind of update?

  • Visitor
  • I can't find any articles or tutorials on how to fix this. The last time I used Spotify, (which was about 3 months ago), I'm not having any problems or anything related to this. Is this some kind of ...
  • Elena
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify only works if i use a vpn

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueIv tried for like 2 days, restarting my pc, reinstalling, changing hosts file, relogging, different accounts, hardware acceleration, everything listed in other forms and notthin...

  • Casual Listener
  • Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue Iv tried for like 2 days, restarting my pc, reinstalling, changing hosts file, relogging, different a...
  • Maria
  • Moderator
  • 1628 Views
  • 9 replies
  • 1 likes
  • music
    Other
  • 1628 Views
  • 9 replies
  • 1 likes

Average streams per month in playlists per 1,000 followers

My ‚Just Relax - mellow chillout Lofi‘ playlist Hi folks, I'm trying to figure out what a good playlist performance is. For example, if a playlist has 1,000 followers, how many streams per month should a song get? Of course, I am aware that it depend...

  • Casual Listener
  • My ‚Just Relax - mellow chillout Lofi‘ playlist  Hi folks, I'm trying to figure out what a good playlist performance is. For example, if a playlist has 1,000 followers, how many streams per mo...
  • KADOMETER
  • Newbie
  • 900 Views
  • 1 replies
  • 0 likes
  • Other
  • 900 Views
  • 1 replies
  • 0 likes

Superuser Contribution More help on unzipping and adding your extended listening history to stats.fm

I've tried now on two different occasions to add my lifetime listening history to stats.fm so my lifetime top songs and albums are more accurate. I've followed all steps countless times and it seems I'm stuck when it comes to unzipping the files and ...

  • Regular
  • I've tried now on two different occasions to add my lifetime listening history to stats.fm so my lifetime top songs and albums are more accurate. I've followed all steps countless times and it seems ...
  • Novy
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Anúncios em Spotify premium (podcast)

planoPrêmio paísBrasil DispositivoXiaomi Redmi nota 11Ssistema operacionalAndroidMinha dúvida ou problemaEu tenho Premium, mas continuo ouvindo anúncios frequentes quando ouço podcasts.Não tem como tirar esses anúncios tbm não? corta MT a vibe do pod...

  • Visitor
  • plano Prêmio  país Brasil  Dispositivo Xiaomi Redmi nota 11S sistema operacional Android Minha dúvida ou problema Eu tenho Premium, mas continuo ouvindo anúncios frequentes quando ...
  • Luannesi-br
  • Visitor
  • 1994 Views
  • 2 replies
  • 2 likes
  • Other
  • 1994 Views
  • 2 replies
  • 2 likes

Superuser Contribution can't log in my old account on my new phone

Hi spotify, why can't I log in to my old account with my old phone number on my new phone? Please help me because I have Premium account on my old account. Thank u so much.

  • Visitor
  • Hi spotify, why can't I log in to my old account with my old phone number on my new phone? Please help me because I have Premium account on my old account.  Thank u so much.
  • OscarDC
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect to Yamaha TSR-7850 device using Spotify Connect anymore

My Yamaha TSR-7850 AV receiver used to work perfectly fine with Spotify Connect, and then all of a sudden, it stopped working. I still see "AV Receiver" in the list of devices I can connect to in the Spotify app, but when I try connecting to it, it t...

  • Casual Listener
  • My Yamaha TSR-7850 AV receiver used to work perfectly fine with Spotify Connect, and then all of a sudden, it stopped working. I still see "AV Receiver" in the list of devices I can connect to in the...
  • QTstop
  • Newbie
  • 1029 Views
  • 8 replies
  • 0 likes
  • 1029 Views
  • 8 replies
  • 0 likes

Superuser Contribution My library

I decided to make new account but I have existing premium account. Is it possible to transfer my library to new account? Thanks

  • Visitor
  • I decided to make new account but I have existing premium account. Is it possible to transfer my library to new account? Thanks 
  • OscarDC
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Library Folders for Playlists

I have so many playlists, it would be nice to put the playlists in subfolders.

  • Visitor
  • I have so many playlists, it would be nice to put the playlists in subfolders. 
  • OscarDC
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Remove the feature for swipe back to the main menu (for mobile)

When I swipe for go to the next song it returns to the main menu, it's annoying this is a new feature but it's not good

  • Newbie
  • When I swipe for go to the next song it returns to the main menu, it's annoying this is a new feature but it's not good
  • OscarDC
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes