Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23800 Views
9 replies
2 likes
PlanFreeCountryUnited States of AmericaDeviceiPhone XS My Question or IssueI've been noticing lately the screen on Spotify app sometimes grays out and freezes. Exiting the app and entering it again helps, and so does swiping the screen up, though I s...
Plan Free Country United States of America Device iPhone XS My Question or Issue I've been noticing lately the screen on Spotify app sometimes grays out and freezes. Exiting the app an...
Moderator
255 Views
1 replies
0 likes
I have a steelseries apex 100 keyboard and the media keys don't work . Am i missing a setting or is it in my computers settings? i looked but i couldn't find anything for it.
I have a steelseries apex 100 keyboard and the media keys don't work . Am i missing a setting or is it in my computers settings? i looked but i couldn't find anything for it.
Casual Listener
368 Views
3 replies
0 likes
It doesn't happen on every song and it's seemingly random. It happens on my Android mobile app. I happens on my laptop desktop app. My playback settings on the mobile app are greyed out and I can't change them but gapless playback, crossfade and auto...
It doesn't happen on every song and it's seemingly random. It happens on my Android mobile app. I happens on my laptop desktop app. My playback settings on the mobile app are greyed out and I can't c...
Not applicable
5462 Views
45 replies
0 likes
Plan Free Country USA Device (iPhone 14, IBM Laptop) Operating System (iOS 18.2, Windows 10.) My Question or Issue When I share a collaborative playlist link to my Facebook group, the link preview shows as "page not found". The link appears to work, ...
Plan Free Country USA Device (iPhone 14, IBM Laptop) Operating System (iOS 18.2, Windows 10.) My Question or Issue When I share a collaborative playlist link to my Facebook...
Casual Listener
653 Views
6 replies
0 likes
dónde la encuentro?
dónde la encuentro?
Moderator
209 Views
1 replies
0 likes
How to install spotify in Windows?? no
How to install spotify in Windows?? no
Moderator
261 Views
1 replies
0 likes
Sporify for artists show streams and stats from only the 6. December, today is the 8. And it has not been updated since the 6. Dec.
Sporify for artists show streams and stats from only the 6. December, today is the 8. And it has not been updated since the 6. Dec.
Visitor
14076 Views
4 replies
1 likes
I noticed double charges for Spotify on my credit card over the past year. After speaking with a chat rep, I learned a fraudulent account had been linked to my card. According to the rep "the account was closed and a refund is being issued", but I wa...
I noticed double charges for Spotify on my credit card over the past year. After speaking with a chat rep, I learned a fraudulent account had been linked to my card. According to the rep "the account...
Spotify Star
233 Views
1 replies
0 likes
Regarding my Windows 10/64 laptop. I like to let my playlist play all night (17 hours of music on this list). Lately, I wake to find the music has stopped, almost as though I had sropped it. What I mean by that, is the playlist is sitting there ready...
Regarding my Windows 10/64 laptop. I like to let my playlist play all night (17 hours of music on this list). Lately, I wake to find the music has stopped, almost as though I had sropped it....
Casual Listener
462 Views
3 replies
1 likes
17.12.2024'e kadar olan ödemelerimi benim yerime başka biri yapmış ve kartın sahibinin adını öğrenmek istiyorum. kartın sonu ile bitiyor. öğrenmem mümkün mü?
17.12.2024'e kadar olan ödemelerimi benim yerime başka biri yapmış ve kartın sahibinin adını öğrenmek istiyorum. kartın sonu <Moderator edit> ile bitiyor. öğrenmem mümkün mü?
Moderator
191 Views
1 replies
0 likes
Last night I noticed some random songs were listed in my continue listening to area, I immediately changed my password & logged into the website to sign out everywhere. Even after doing that there is still someone on my account listening to music I d...
Last night I noticed some random songs were listed in my continue listening to area, I immediately changed my password & logged into the website to sign out everywhere. Even after doing that ther...
Moderator
370 Views
3 replies
0 likes
I saw pop-ups for green day and sabrina carpenter merch I unlocked for being among their top listeners this year but I can't find a way to see it again. I want to go back and look bc I lost the pages in my browser.
I saw pop-ups for green day and sabrina carpenter merch I unlocked for being among their top listeners this year but I can't find a way to see it again. I want to go back and look bc I lost the pages...
Casual Listener
805 Views
4 replies
0 likes
Previously when you searched for a song the playlist just played al the searched songs, now it goes to random song, I want it back how it was
Previously when you searched for a song the playlist just played al the searched songs, now it goes to random song, I want it back how it was
Newbie
1346 Views
3 replies
1 likes
When I’m on the train or in the car my auto play doesn’t work and only the repeat once mode works
When I’m on the train or in the car my auto play doesn’t work and only the repeat once mode works
Moderator
303 Views
1 replies
0 likes
PlanPremiumCountrynetherlands DeviceiPhone 12, Yamaha rxv685 My Question or IssueSince a couple of days, connect seems to have stopped working on my yamaha receiver. All worked fine before, but now I do not get any sound from the receiver. My phone c...
Plan Premium Country netherlands Device iPhone 12, Yamaha rxv685 My Question or Issue Since a couple of days, connect seems to have stopped working on my yamaha...
Visitor
18313 Views
28 replies
2 likes
Hi every time I get onto Spotify and try clicking any playlist or my liked songs it says "Couldn't find playlist search for something else?" I don't know what to do I logged out of my account several times , wifi's good, and I restarted my computer. ...
Hi every time I get onto Spotify and try clicking any playlist or my liked songs it says "Couldn't find playlist search for something else?" I don't know what to do I logged out of my account sever...
Newbie
2152 Views
17 replies
0 likes
Geçen sene doldurmuş olduğum zaman kapsülümden kendime bırakmış olduğum not, sonuna kadar beklememe rağmen çıkmadı. Belki tekrar oynatırsam çıkar diye bakmak istiyordum ama zaman kapsülünü tekrar açamıyormuşuz sanırım. Kendime bıraktığım notu görmeni...
Geçen sene doldurmuş olduğum zaman kapsülümden kendime bırakmış olduğum not, sonuna kadar beklememe rağmen çıkmadı. Belki tekrar oynatırsam çıkar diye bakmak istiyordum ama zaman kapsülünü tekrar aça...
Moderator
5842 Views
3 replies
1 likes
When listening to music at work I cannot shuffle my liked songs since many are explicit. It would be helpful with if a filter could highlight only clean music within my library.
When listening to music at work I cannot shuffle my liked songs since many are explicit. It would be helpful with if a filter could highlight only clean music within my library.
Newbie
924 Views
3 replies
0 likes
when I go on to Spotify to play a song (example: Temptation by Bslick) Spotify says there are no lyrics for this song, but when I went on to Youtube and searched for the lyrics for this song, and there were multiple different videos. So why doesn't S...
when I go on to Spotify to play a song (example: Temptation by Bslick) Spotify says there are no lyrics for this song, but when I went on to Youtube and searched for the lyrics for this song, and the...
Visitor
1125 Views
2 replies
0 likes
I’ve connected the Spotify and logged in the fit bit app but it’s coming up with error codes once I agree to the terms
I’ve connected the Spotify and logged in the fit bit app but it’s coming up with error codes once I agree to the terms
Moderator
311 Views
1 replies
0 likes
