Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
42306 Views
7 replies
2 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I got a xbox one s for Christmas and I have good internet I synced the account to my xbox but today I go on to listen to music and it says your offline I've done everything from restarting xbox restarting router but it keeps showing up how can i fix ...
I got a xbox one s for Christmas and I have good internet I synced the account to my xbox but today I go on to listen to music and it says your offline I've done everything from restarting xbox resta...
Composer
13832 Views
42 replies
4 likes
Hi, I have two Amazon Echo's set up with two Amazon profiles which are part of my Amazon Household. I also have a Spotify Family plan with two active accounts. I've tried unsuccessfully to play from one Spotify account on one Echo and from the Spotif...
Hi, I have two Amazon Echo's set up with two Amazon profiles which are part of my Amazon Household. I also have a Spotify Family plan with two active accounts. I've tried unsuccessfully to p...
Casual Listener
768 Views
1 replies
0 likes
Hey, I did a few searches and couldn’t find an answer to this, so I decided to ask here. How long does it take Spotify to payout streams? For example, let’s say someone streams my song in mid March. When will Spotify pay out those royalties to my dis...
Hey, I did a few searches and couldn’t find an answer to this, so I decided to ask here. How long does it take Spotify to payout streams? For example, let’s say someone streams my song in mi...
663 Views
0 replies
0 likes
When I log into my account and press the play button, it doesnt work. I have no idea whats going on. Please help anyone!
When I log into my account and press the play button, it doesnt work. I have no idea whats going on. Please help anyone!
Community Legend
718 Views
1 replies
0 likes
Hi, my problem is last week i cant find my device (Pioneer VSx-924 receiver) any more on my Android device and its certain connected on same wifi network because i can turn my device on with my android and tried also to delete evreything nithing wont...
Hi, my problem is last week i cant find my device (Pioneer VSx-924 receiver) any more on my Android device and its certain connected on same wifi network because i can turn my device on with my andro...
Community Legend
1298 Views
1 replies
0 likes
Playing albums with gapless playback on alters the volume on a lot of albums. For example if i play the album Dancing Undercover by Ratt when the first song finish the second song plays with a very noticible lower volume. The same thing happens with ...
Playing albums with gapless playback on alters the volume on a lot of albums. For example if i play the album Dancing Undercover by Ratt when the first song finish the second song plays with a very n...
Roadie
3519 Views
10 replies
0 likes
I keep getting my downloaded playlists erased. I got a message that i can only download Playlists on 3 devices but i only use 2 to download music.
I keep getting my downloaded playlists erased. I got a message that i can only download Playlists on 3 devices but i only use 2 to download music.
Community Legend
746 Views
1 replies
0 likes
For anyone who isn't aware, gapless playback is pretty much what it sounds like. When a song is supposed to play into another song seamlessly. I know that the desktop app supports gapless playback, but it seems like the web player does not. Am I the ...
For anyone who isn't aware, gapless playback is pretty much what it sounds like. When a song is supposed to play into another song seamlessly. I know that the desktop app supports gapless playback, b...
Community Legend
5945 Views
1 replies
4 likes
I have a Samsung Gear s3 with spotify downloaded and a premium account. I want to use the offline music feature. When I flip the switch to download my collection, there's a notification that I've downloaded over 250 songs. However, it seems like when...
I have a Samsung Gear s3 with spotify downloaded and a premium account. I want to use the offline music feature. When I flip the switch to download my collection, there's a notification that I've dow...
Gig Goer
741 Views
1 replies
1 likes
my playlist disappeared! I've been looking at restore playlists, but it's not there .. has checked everywhere but can not find it. I only have an account. How should I do to get my list back? Please help
my playlist disappeared! I've been looking at restore playlists, but it's not there .. has checked everywhere but can not find it. I only have an account. How should I do to get my list back? Please ...
Gig Goer
580 Views
1 replies
0 likes
I had 6 daily mixes on my account, now I have only 1 on android, yet 6 on pc. I don't know why, but this is upsetting because I'm a free user, though I would buy premium if the family plan was available in my country.
I had 6 daily mixes on my account, now I have only 1 on android, yet 6 on pc. I don't know why, but this is upsetting because I'm a free user, though I would buy premium if the family plan was availa...
Gig Goer
14796 Views
6 replies
0 likes
I've been trying to play music on my Chromebook, but it just won't play, I can't even press on the play button.. It does work on my phone though, why?
I've been trying to play music on my Chromebook, but it just won't play, I can't even press on the play button.. It does work on my phone though, why?
Not applicable
1547 Views
3 replies
0 likes
Hey, I got a primium Spotify account recently and I have download the app for my lg tv (web os 3.5) from the LG contact store.In all of the categories the app appear a blank screen (browse , your music, can't search), so tecnixtechn the app just does...
Hey, I got a primium Spotify account recently and I have download the app for my lg tv (web os 3.5) from the LG contact store. In all of the categories the app appear a blank screen (browse , your m...
Composer
986 Views
1 replies
0 likes
What bitrate does the Chromecast Audio stream at? There have been other threads addressing this problem, but they all seem to give contradictory answers. This thread says that the Chromecast automatically streams at 320 kbps:Bitrate on Chromecast?Thi...
What bitrate does the Chromecast Audio stream at? There have been other threads addressing this problem, but they all seem to give contradictory answers. This thread says that ...
Casual Listener
63674 Views
50 replies
23 likes
With albums/singles of a certain name length but only one song (the one I found was https://open.spotify .com/album/4KELHasdg1dkgY2TJBvwvA), the page becomes just large enough that it decides to add a scroll bar (without the bar that you move up and ...
With albums/singles of a certain name length but only one song (the one I found was https://open.spotify .com/album/4KELHasdg1dkgY2TJBvwvA), the page becomes just large enough that it decides to...
Community Legend
925 Views
1 replies
0 likes
From what I've seen on the postings, spotify doesn't allow you to change the order of songs within a playlist on the online player or on the mobile app (Android). This seems ridiculously stupid--why is such a simple function not being provided?
From what I've seen on the postings, spotify doesn't allow you to change the order of songs within a playlist on the online player or on the mobile app (Android). This seems ridiculously stupid...
Music Fan
12033 Views
7 replies
2 likes
Hi, so my problem is, that I got charged for 2.99euros for nothing.I wanted to go premium w/student discount, but it didn't gave me chance to prove that I'm really studying and right away charged me (btw I'm still not premium).It even said it won't c...
Hi, so my problem is, that I got charged for 2.99euros for nothing. I wanted to go premium w/student discount, but it didn't gave me chance to prove that I'm really studying and right away charged m...
Community Legend
1538 Views
1 replies
0 likes
Hi there.. I am interested in advertising on your platform but would like to know the number of users in SW Montana.. Butte/Bozeman Montana DMA. THANKS Karen
Hi there.. I am interested in advertising on your platform but would like to know the number of users in SW Montana.. Butte/Bozeman Montana DMA. THANKS Karen
Community Legend
570 Views
1 replies
0 likes
Hello, For the past week, I've been trying every single day to get my Spotify web player to work. Every single time I go to play anything, a playlist, any song, or even any featured playlist, it just skips and skips and skips until it hits an ad. I'v...
Hello, For the past week, I've been trying every single day to get my Spotify web player to work. Every single time I go to play anything, a playlist, any song, or even any featured pl...
Newbie
6924 Views
8 replies
12 likes
Can someone tell me why did the Facebook Spotify preview modified and now it is a lame regular facebook preview? I really liked the previous one. I hope Facebook didn't lay his dirty **bleep**ty hands upon this preview, cause they already **bleep**te...
Can someone tell me why did the Facebook Spotify preview modified and now it is a lame regular facebook preview? I really liked the previous one. I hope Facebook didn't lay his dirty **bleep**ty hand...
Roadie
1513 Views
1 replies
1 likes
