Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8372 Views
  • 59 replies
  • 8 likes
  • Other
  • 8372 Views
  • 59 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19498 Views
  • 9 replies
  • 2 likes
  • Other
  • 19498 Views
  • 9 replies
  • 2 likes

Solved!! Web Player Will Not Play Music on Specific Account

Recently, the web player has stopped working on my account. I can log in, browse, search songs or playlists, etc. but when I click play nothing happens. It doesn't matter what it is, when I click the play button it does nothing. I tried all the usual...

  • Casual Listener
  • Recently, the web player has stopped working on my account. I can log in, browse, search songs or playlists, etc. but when I click play nothing happens. It doesn't matter what it is, when I click the...
  • RASR
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Solved!! Song/Album Request

I would REALLY appreciate if u could get Kevin Gates album - In The Mean Time. Or just the song Shooting Stars by Kevin Gates

  • Casual Listener
  • I would REALLY appreciate if u could get Kevin Gates album - In The Mean Time. Or just the song Shooting Stars by Kevin Gates
  • Afriadynm
  • Casual Listener
  • 10132 Views
  • 64 replies
  • 0 likes
  • 10132 Views
  • 64 replies
  • 0 likes

[Amazon Echo] Playlist issue

When putting my playlist in alphabetical order after about 20 songs it will restart to the beginning. This only happens on echo and my playlist is not on shuffle.

  • Regular
  • When putting my playlist in alphabetical order after about 20 songs it will restart to the beginning. This only happens on echo and my playlist is not on shuffle.
  • 478 Views
  • 0 replies
  • 0 likes
  • Other
  • 478 Views
  • 0 replies
  • 0 likes

Songs history

Is it possible to watch your songs history? I need to find some songs I used to listen couple months ago. I forgot to add them to my playlist and now I forgot some of theyr names.

  • Newbie
  • Is it possible to watch your songs history? I need to find some songs I used to listen couple months ago. I forgot to add them to my playlist and now I forgot some of theyr names.
  • Bethany_Dawn
  • Community Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Web Player stuck on "Advertisement"

So my web player is stuck on a generic "advertisement." It has not loaded yet, and I cannot play any music. (Note: I am on a computer where I do not have permissions to download the full app, so that's out.) I have: - Tried logging off and logging ba...

  • Casual Listener
  • So my web player is stuck on a generic "advertisement." It has not loaded yet, and I cannot play any music. (Note: I am on a computer where I do not have permissions to download the full app, so that...
  • TTGRudy
  • Newbie
  • 54348 Views
  • 34 replies
  • 9 likes
  • 54348 Views
  • 34 replies
  • 9 likes

Playlists for my small brand

How can I create a playlist for my small brand? Should I simply do it under my personal account or can do this under an account for the brand? Let me know - I haven't been able to find clarity about this on your pages. Thank you.

  • Newbie
  • How can I create a playlist for my small brand? Should I simply do it under my personal account or can do this under an account for the brand? Let me know - I haven't been able to find clarity about ...
  • anedwell
  • Casual Listener
  • 861 Views
  • 3 replies
  • 0 likes
  • 861 Views
  • 3 replies
  • 0 likes

Spotify web doesn't work

Music stopped to play on spotify web since some days ago. When I press the play button, the web app doesn't do nothing. The problem is my account, I did login on another computer and the problem still exists. I checked it in different browsers like C...

  • Newbie
  • Music stopped to play on spotify web since some days ago. When I press the play button, the web app doesn't do nothing. The problem is my account, I did login on another computer and the problem stil...
  • MalcolmKaiser
  • Newbie
  • 763 Views
  • 2 replies
  • 0 likes
  • Other
  • 763 Views
  • 2 replies
  • 0 likes

A specific playlist can't be embedded (gray box with error icon)

Hi, I've been posting a Spotify playlist for years on a website, but since a couple of weeks this playlist has issues with embedding it. When I do as I always do, it now shows a gray field with some kind of error symbol in the middle. Doing exactly t...

Alle berichten mod.jpg
  • Casual Listener
  • Hi,   I've been posting a Spotify playlist for years on a website, but since a couple of weeks this playlist has issues with embedding it.   When I do as I always do, it now shows ...
  • 394 Views
  • 0 replies
  • 0 likes
  • Other
  • 394 Views
  • 0 replies
  • 0 likes

[Web Player] Spotify randomly stopped working, repeatedly asks to reload

I'm using Mac OS X El Capitan 10.11.6. Chrome suddenly stopped cooperating with Spotify, and I keep getting this error at school. It works on my Windows computer just fine, but I'd rather not deal with iTunes on my school computer.

  • Casual Listener
  • I'm using Mac OS X El Capitan 10.11.6. Chrome suddenly stopped cooperating with Spotify, and I keep getting this error at school. It works on my Windows computer just fine, but I'd rather not deal wi...
  • Sebasty
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Stuck

Hi guys, i have an issue with Spotify: wherever i log (web player, software or app on my android) the system is stuck on the last song i played (Chosen by Maneskin) and i'm not able to play anything else.If i press on play, nothing happens. It seems ...

  • Casual Listener
  • Hi guys,   i have an issue with Spotify: wherever i log (web player, software or app on my android) the system is stuck on the last song i played (Chosen by Maneskin) and i'm not able to play ...
  • pitaccop
  • Casual Listener
  • 2540 Views
  • 2 replies
  • 0 likes
  • 2540 Views
  • 2 replies
  • 0 likes

Solved!! I cant unfollow a no more exist playlist

Hey, I am following the playlist Summer Trowbacks, owner : SpotifyBut the Playlist does not exist anymore, but i cant unfollow it.On desktop app i cant click it, and i see on the browser version this ( look at the attachments)How can i unfollow the p...

  • Visitor
  • Hey,   I am following the playlist  Summer Trowbacks, owner : Spotify But the Playlist does not exist anymore, but i cant unfollow it. On desktop app i cant click it, and i see on the b...
  • Sebasty
  • Community Legend
  • 1900 Views
  • 3 replies
  • 0 likes
  • 1900 Views
  • 3 replies
  • 0 likes

Limit of saved songs?

Is there a limit to save songs in my library? What is the reason for that? It doesn't make any sense, I pay for the premium service but I can't save all the songs I want (even without downloading them)? What is the reason for that? I really don't und...

  • Casual Listener
  • Is there a limit to save songs in my library? What is the reason for that? It doesn't make any sense, I pay for the premium service but I can't save all the songs I want (even without downloading the...
  • jmdesin892
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • Other
  • 364 Views
  • 1 replies
  • 0 likes

Spotify Playlist issues on TV

I have a spotify app on my TV that was working well when I first logged in to use this app. Now, when I click on a playlist it will play one song and will not continue to the next song. It displays a "now playing" box on the screen with the little so...

  • Newbie
  • I have a spotify app on my TV that was working well when I first logged in to use this app. Now, when I click on a playlist it will play one song and will not continue to the next song. It displays a...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Private playlists accesible to followers

The name of my private playlist is being shown on the Friends feed and it becomes accesible just by clicking on it. I have double checked the playlist is not listed meaning it's private, however when playing a song from such playlist it becomes acces...

  • Newbie
  • The name of my private playlist is being shown on the Friends feed and it becomes accesible just by clicking on it. I have double checked the playlist is not listed meaning it's private, however when...
  • 958 Views
  • 0 replies
  • 2 likes
  • 958 Views
  • 0 replies
  • 2 likes

Solved!! Webplayer will not work on any Browser

I cannot play any music on the Spotify web player. The "Now Playing" message permanently lists James Vincent McMorrow's "Get Low", but pressing the play button does not make the music play. Neither does trying to play a different song/album/playlist;...

  • Casual Listener
  • I cannot play any music on the Spotify web player. The "Now Playing" message permanently lists James Vincent McMorrow's "Get Low", but pressing the play button does not make the music play. Neither d...
  • Katielynna
  • Casual Listener
  • 6882 Views
  • 9 replies
  • 0 likes
  • 6882 Views
  • 9 replies
  • 0 likes

Nielsen Analytics opt-out

How do I opt-out of 'Nielsen’s audience measurement software'?. I don't see the option in the app settings. The only option I see is 'Private Session', but I only want to opt out of the analytics platform and not Last.Fm etc. Attachment: Screenshot a...

  • Newbie
  • How do I opt-out of 'Nielsen’s audience measurement software'?. I don't see the option in the app settings. The only option I see is 'Private Session', but I only want to opt out of the analytics pla...
  • mrjlturner
  • Casual Listener
  • 5442 Views
  • 17 replies
  • 9 likes
  • Other
  • 5442 Views
  • 17 replies
  • 9 likes

Solved!!Superuser Contribution Offline for sportwatches or smartwatches

HiIs there any sportwatch or smartwatch (sporting variant) that supports offline listening or will soon supporting it?

  • Newbie
  • Hi Is there any sportwatch or smartwatch (sporting variant) that supports offline listening or will soon supporting it?
  • sebikorek94
  • Newbie
  • 55366 Views
  • 24 replies
  • 13 likes
  • Other
    Samsung
  • 55366 Views
  • 24 replies
  • 13 likes

Solved!! PS3-, error connecting to Playstation network

Hi, I haven't ever been able to use Spotify on my fat PS3 as I get the Spotify logo and Error Connecting to PlayStation Network, please try again later. Reinstalling hasn't helped. I'm definitely signed into PSN. Any ideas?

  • Newbie
  • Hi, I haven't ever been able to use Spotify on my fat PS3 as I get the Spotify logo and Error Connecting to PlayStation Network, please try again later. Reinstalling hasn't helped. I'm definitely sig...
  • ReeferBoy
  • Newbie
  • 115043 Views
  • 75 replies
  • 5 likes
  • Other
  • 115043 Views
  • 75 replies
  • 5 likes

Sabatons Carolus Rex Swedish version

Hello! Both me and a friend of mine have noticed that the Swedish version of the song Carolus Rex by Sabaton will only play the English version even if the title is says "Carolus Rex - Swedish Version". Both of us live in Sweden so is it local or are...

  • Newbie
  • Hello!   Both me and a friend of mine have noticed that the Swedish version of the song Carolus Rex by Sabaton will only play the English version even if the title is says "Carolus Rex - Swe...
  • Thigoron
  • Newbie
  • 2748 Views
  • 11 replies
  • 4 likes
  • Other
  • 2748 Views
  • 11 replies
  • 4 likes

Chromecast Ultra and Spotify

Hi all, I'll just give this a try as i am absolutely fed up with the way Spotify is (not) working with the Chromecast. The playback is being paused almost every song and if Spotify get's in a fit it will do it multiple times during one song. When pla...

  • Casual Listener
  • Hi all,   I'll just give this a try as i am absolutely fed up with the way Spotify is (not) working with the Chromecast. The playback is being paused almost every song and if Spotify get'...
  • Hallandsen
  • Regular
  • 3077 Views
  • 5 replies
  • 0 likes
  • 3077 Views
  • 5 replies
  • 0 likes