Solved!! Can't access DJ
I am an American Premium user. When I go into my music feed, the DJ card is not there.
Newbie
35343 Views
94 replies
26 likes
- 35343 Views
- 94 replies
- 26 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Spotify Bedroom
i saw that everyone can make their room on site but i can’t there’s only errors
Visitor
2787417 Views
39 replies
153 likes
Other
- 2787417 Views
- 39 replies
- 153 likes
Why do i have ads on my podcasts even with premium?
This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...
Regular
209461 Views
216 replies
125 likes
- 209461 Views
- 216 replies
- 125 likes
Report issues with adverts
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
- 71998 Views
- 303 replies
- 26 likes
Ps4 Can't save new songs and library vanished
I Can't save new songs and whenever i try it just doesn't, whenever i try to go to my library it gives an error try again message before saying its empty, im absolutely sure im on the right account as i only have 1 and i only use it on my ps4 please ...
I Can't save new songs and whenever i try it just doesn't, whenever i try to go to my library it gives an error try again message before saying its empty, im absolutely sure im on the right account a...
Casual Listener
795 Views
1 replies
0 likes
PlayStation
- 795 Views
- 1 replies
- 0 likes
visibilité titres Playlist
Bonjour/Bonsoir sur ùon téléphone android je ne vois pas certains titre de ma playlist mais sur le web player je les vois tous. J'ai reinstaller l'application et jai supprimé les données mais ca ne marche toujours pas, d'ailleur sur l'icone de la pla...
Bonjour/Bonsoir sur ùon téléphone android je ne vois pas certains titre de ma playlist mais sur le web player je les vois tous. J'ai reinstaller l'application et jai supprimé les données mais ca ne m...
560 Views
0 replies
0 likes
- 560 Views
- 0 replies
- 0 likes
Solved!! 10%off via Ps4 / Family
I know you can get a 10% off discount with Ps plus memberships now.Is it also available for Family premium user?Or I can only choose the Premium plan?
I know you can get a 10% off discount with Ps plus memberships now. Is it also available for Family premium user? Or I can only choose the Premium plan?
Community Legend
3092 Views
1 replies
0 likes
- 3092 Views
- 1 replies
- 0 likes
Web player not working in Chrome after logging in
The web player is showing a blank black page for logged-in users on Chrome. The console print-out reads: (first line):Uncaught TypeError: Cannot read property 'then' of undefined at Object.onEnter (web-player.e960f069.js:1) at Array.o (web-player.e96...
The web player is showing a blank black page for logged-in users on Chrome. The console print-out reads: (first line): Uncaught TypeError: Cannot read property 'then' of undefined at Object...
Newbie
1342 Views
2 replies
0 likes
- 1342 Views
- 2 replies
- 0 likes
Solved!! Volvo Sensus Connected Touch with family premium account
I have a Volvo Sensus Connected Touch device and now with Spotify family premium account I get an error message that I do not have required premium account. Is there any other way to get the account work than change back to normal premium account?
I have a Volvo Sensus Connected Touch device and now with Spotify family premium account I get an error message that I do not have required premium account. Is there any other way to get the account ...
Casual Listener
3165 Views
2 replies
2 likes
- 3165 Views
- 2 replies
- 2 likes
Spotify on Google Home in South Africa
I recently bought a Google Home overseas and brought it back to South Africa, where it is not supported. I can use Google Play Music with it by setting it as the default player but even though I can connect Spotify to the Home app, I cannot make it t...
I recently bought a Google Home overseas and brought it back to South Africa, where it is not supported. I can use Google Play Music with it by setting it as the default player but even though I can ...
1251 Views
0 replies
4 likes
Other
- 1251 Views
- 0 replies
- 4 likes
Need Firmware Upgrade for JBL Authentics L16 for compatibility with Spotify Connect
I need a firmware update use Spotify with my JBL Authentics L16,could someone please send it to me, cause Spotify support wont help me...(Spoiler: it sucks **bleep**),
I need a firmware update use Spotify with my JBL Authentics L16, could someone please send it to me, cause Spotify support wont help me... (Spoiler: it sucks **bleep**),
1238 Views
0 replies
4 likes
Connect
Music
- 1238 Views
- 0 replies
- 4 likes
Musik stoppt bei Ikea Werbung
Musik wird nach Ikea Werbung nicht weitergespielt. Man muss immer Spotify neu starten. Das nervt!
Musik wird nach Ikea Werbung nicht weitergespielt. Man muss immer Spotify neu starten. Das nervt!
604 Views
0 replies
0 likes
- 604 Views
- 0 replies
- 0 likes
Add Global Thumbs Up/Down to Improve Recommendations, Music Access
Current Behavior: Thumbs Up on Radio Stations adds songs to a "Thumbs Up from Radio Playlist"Hitting the + sign on a playing song adds songs to your Library (songs)There is no Thumbs up outside of Radio. Problem:This workflow does not give users an e...
Current Behavior: Thumbs Up on Radio Stations adds songs to a "Thumbs Up from Radio Playlist" Hitting the + sign on a playing song adds songs to your Library (songs) There is no Thumbs up outside...
628 Views
0 replies
0 likes
- 628 Views
- 0 replies
- 0 likes
Samsung Multi Room Issues
Hi Guys! Have just recently got a Samsung K950 Soundbar and a Samsung R3 Multrioom Speaker. I have have the speakers grouped together, however I find the volume control through spotify and multi room app not working properly.. It goes up in different...
Hi Guys! Have just recently got a Samsung K950 Soundbar and a Samsung R3 Multrioom Speaker. I have have the speakers grouped together, however I find the volume control throug...
817 Views
0 replies
1 likes
Samsung
- 817 Views
- 0 replies
- 1 likes
Playlist not filtering correctly and not sorting tracks correctly
Ever since the addition of the "Add Songs" button, strange things started happening that hindered my listening experience. I always sort my playlists by Album, and now for some reason, instead of sorting the playlist's albums with the album's trackli...
Ever since the addition of the "Add Songs" button, strange things started happening that hindered my listening experience. I always sort my playlists by Album, and now for some reason, inste...
1441 Views
0 replies
3 likes
Music
- 1441 Views
- 0 replies
- 3 likes
Solved!! Library vs. Playlist
I have simple question. What is difference between saving songs to library and saving it to playlist?
I have simple question. What is difference between saving songs to library and saving it to playlist?
Community Legend
8272 Views
3 replies
1 likes
Music
- 8272 Views
- 3 replies
- 1 likes
Can't find music for specific people, and other friend can.
I have an account from Peru, and I can't find Music from artist "TK". There is another friend who has antoher account from Peru also, but he can find more songs from "TK". Why is that? Example for Search:I can't find song named "Inminente Conjuncion"...
I have an account from Peru, and I can't find Music from artist "TK". There is another friend who has antoher account from Peru also, but he can find more songs from "TK". Why is that? ...
605 Views
0 replies
0 likes
- 605 Views
- 0 replies
- 0 likes
Superuser Contribution Spotify premium
I have a Spotify premium account only I do not remember my username so made a new one only they keep withdrawing money from my bank account. I book that money back again but what can I do to solve the problem?
I have a Spotify premium account only I do not remember my username so made a new one only they keep withdrawing money from my bank account. I book that money back again but what can I do to solve th...
Roadie
530 Views
1 replies
0 likes
Music
Other
Samsung
- 530 Views
- 1 replies
- 0 likes
Superuser Contribution Samsung logout issues
I have a Samsung QLED TV with the Spotify App. I need to keep login back in when I load the app. I would expect to remain login.
I have a Samsung QLED TV with the Spotify App. I need to keep login back in when I load the app. I would expect to remain login.
Roadie
507 Views
1 replies
0 likes
Samsung
- 507 Views
- 1 replies
- 0 likes
Superuser Contribution Updated iPhone App and Lost Features
Hello, I've been using Spotify premium for a long time and one of their partner subscriptions ended this month. I could still use the app the same except with ads - fine. When I updated the app, now I can't select individual songs, have 'limits' on s...
Hello, I've been using Spotify premium for a long time and one of their partner subscriptions ended this month. I could still use the app the same except with ads - fine. When I updated the ...
Roadie
766 Views
2 replies
0 likes
Music
- 766 Views
- 2 replies
- 0 likes
Blank screen on VW AID Carplay connection
Hello! I've just bought a VW Polo with Active Info Display (AID) and for the first two days, Spotify (even with a horrible layout) opened correctly. Now... it just displays a blank, black screen. I have an iPhone 7 with latest patch by today. Tried r...
Hello! I've just bought a VW Polo with Active Info Display (AID) and for the first two days, Spotify (even with a horrible layout) opened correctly. Now... it just displays a blank, black sc...
Casual Listener
2913 Views
2 replies
0 likes
Other
- 2913 Views
- 2 replies
- 0 likes
Doesn`t play any music
When I try to press Play button of album or song, it does nothing! Is there something wrong? What should I do? Only this album appears on Recently played list.
When I try to press Play button of album or song, it does nothing! Is there something wrong? What should I do? Only this album appears on Recently played list.
Casual Listener
1382 Views
7 replies
0 likes
- 1382 Views
- 7 replies
- 0 likes
[Web Player] [Opera] Can't get past 'enable your browser' page
I'm trying to use Opera to access the Web Player at open.spotify.com and I couldn't get past the "Enable player in your browser" page. I visited the support page and understood that Opera's no longer officialy supported, but I still would like to und...
I'm trying to use Opera to access the Web Player at open.spotify.com and I couldn't get past the "Enable player in your browser" page. I visited the support page and understood that Opera's no longer...
Roadie
17923 Views
5 replies
4 likes
Other
- 17923 Views
- 5 replies
- 4 likes
"Baddest" by AKA removed from Spotify entirely or only in Sweden?
A few songs (3-4 year old songs) I discovered by South African rapper AKA dissappeared from both Spotify and YouTube just a few days after I discovered them, what a coincidence... any kind soul from another country than Sweden who could search them u...
A few songs (3-4 year old songs) I discovered by South African rapper AKA dissappeared from both Spotify and YouTube just a few days after I discovered them, what a coincidence... any kind soul ...
541 Views
0 replies
0 likes
- 541 Views
- 0 replies
- 0 likes