Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Visitor
23523 Views
9 replies
2 likes
How do I stop advertising video sounds from pausing the music I stream on my Spotify (premium) account? sometimes it doesn’t pause and I hear both the music from the ad and Spotify which i could live with if this were always the case. but I’d prefer ...
How do I stop advertising video sounds from pausing the music I stream on my Spotify (premium) account? sometimes it doesn’t pause and I hear both the music from the ad and Spotify which i c...
Community Legend
8876 Views
1 replies
1 likes
I'd really appreciate the ability to turn the screen off/dark when doing playback from a list. The TV sits in the middle of the living room and is really handy for playing music but I'd like it to look like it's just turned off while playing. I can c...
I'd really appreciate the ability to turn the screen off/dark when doing playback from a list. The TV sits in the middle of the living room and is really handy for playing music but I'd like it to lo...
2171 Views
0 replies
15 likes
I can't listen to anything because Spotify keeps auto skipping everything. I tried two different browsers and it does the same thing. Can I get some help please?
I can't listen to anything because Spotify keeps auto skipping everything. I tried two different browsers and it does the same thing. Can I get some help please?
Casual Listener
994 Views
3 replies
2 likes
When starting music from Spotify on my Sonos system, it keeps interrupting, and I get a message that says (translated): "Playing from Spotify was stopped since playing was started from another room, or another unit. Spotify limits the number of simul...
When starting music from Spotify on my Sonos system, it keeps interrupting, and I get a message that says (translated): "Playing from Spotify was stopped since playing was started from another room, ...
397 Views
0 replies
0 likes
Hi,For some reason, when I have shuffle selected and I start playing from my library songs section, I seem to get shuffling by album, as in, I almost always get consecutive songs from the same album wen possible. I don't know if this is relatde to th...
Hi, For some reason, when I have shuffle selected and I start playing from my library songs section, I seem to get shuffling by album, as in, I almost always get consecutive songs from the same...
538 Views
0 replies
0 likes
I made a new account today and first thing it offered me was to add my favorite artists with simple tapping and then offering more similar artists etc. so I created a nice big list of favorite artists really quickly. Then it gave me like 4 (or more?)...
I made a new account today and first thing it offered me was to add my favorite artists with simple tapping and then offering more similar artists etc. so I created a nice big list of favorite artist...
444 Views
0 replies
0 likes
Hey guys! There's a disco Ive been listening to for a while already and the songs I picked and saved in my playlists just got deleted and also cannot play them anymore! Ive tryed looking for the disco again but it appears as a vinyl disco and offers ...
Hey guys! There's a disco Ive been listening to for a while already and the songs I picked and saved in my playlists just got deleted and also cannot play them anymore! Ive tryed looking for the disc...
Community Legend
1102 Views
3 replies
0 likes
With the constant evolution of how we listen to our music, I've begun to see a pattern emerging. It is widely known that there are multiple platforms to listen to music on, and each of these platforms offers a plethora of music to choose from. Choose...
With the constant evolution of how we listen to our music, I've begun to see a pattern emerging. It is widely known that there are multiple platforms to listen to music on, and each of these platform...
Gig Goer
6699 Views
9 replies
9 likes
Since today my Spotify is not working with Yamaha rx-v477!I update the receiver firmware, connect and disconnect cables, but still my receiver is not detected in my soptify... both in iphone and macbook pro.Although my Yamaha app works well in my iph...
Since today my Spotify is not working with Yamaha rx-v477! I update the receiver firmware, connect and disconnect cables, but still my receiver is not detected in my soptify... both in iphone and ma...
Regular
3288 Views
7 replies
1 likes
I've recently downloaded the Spotify app on my Amazon Fire Stick. It was working initially but since last night it would no longer go past the loading screen. I uninstalled the app and tried to reinstall, but now when I click on the Spotify icon and ...
I've recently downloaded the Spotify app on my Amazon Fire Stick. It was working initially but since last night it would no longer go past the loading screen. I uninstalled the app and tri...
Casual Listener
8254 Views
6 replies
3 likes
I've noticed some new icons appearing in the Android app underneath album art when bringing up the menu for the song. They are the Spotify logo in a coloured bar with a graphic EQ type icon next to it, in different colours.Just curious to know if the...
I've noticed some new icons appearing in the Android app underneath album art when bringing up the menu for the song. They are the Spotify logo in a coloured bar with a graphic EQ type icon next to i...
Newbie
29795 Views
3 replies
1 likes
Hello,Since Tuesday, I can not listen to any music (except advertising).Spotify goes directly to the next music and so on.I closed all sessions via the site, no change.I turned off all Chrome extensions, emptied the caches ...Same problem on Chrome, ...
Hello, Since Tuesday, I can not listen to any music (except advertising). Spotify goes directly to the next music and so on. I closed all sessions via the site, no change. I turned off all Chrome...
Casual Listener
1491 Views
3 replies
0 likes
I understand you can tell Alexa to play something on Spotify, and the Echo will play it via Connect. Probably the same feature is coming to Google Home when it is released. Yet I would have a different use case. I would love to use Echo or Home just ...
I understand you can tell Alexa to play something on Spotify, and the Echo will play it via Connect. Probably the same feature is coming to Google Home when it is released. Yet I would have ...
Casual Listener
14726 Views
16 replies
287 likes
Hello!I friend was looking a song and he erase all my music from fravorites song. There was music since 4 years ago and i think is going to be very difficult to find all of them. There is a way to go back? I am very sad today
Hello! I friend was looking a song and he erase all my music from fravorites song. There was music since 4 years ago and i think is going to be very difficult to find all of them. ...
371 Views
0 replies
0 likes
Howlin' Wolf's album of the same name is listed in the Popular section but is not included in the discography.It's accessible in the Popular section which is confusing.This album is not included in the album list.
Howlin' Wolf's album of the same name is listed in the Popular section but is not included in the discography. It's accessible in the Popular section which is confusing. This album is not included ...
358 Views
0 replies
0 likes
Using Spotify app on PS3 (the fat model). App opens. Playback stutters, it's not buffering. The bar / time keeps counting down but the song doesn't pause to buffer it just cuts out and then continues.. Not sure what to do. Deleted and then downloaded...
Using Spotify app on PS3 (the fat model). App opens. Playback stutters, it's not buffering. The bar / time keeps counting down but the song doesn't pause to buffer it just cuts o...
Newbie
2118 Views
6 replies
2 likes
I was listening to an album and it had swear worda and stuff and it was normal and yesterday the same album was censored?? What is happening? I couldn't find a different version there was only one of the album listed... please help
I was listening to an album and it had swear worda and stuff and it was normal and yesterday the same album was censored?? What is happening? I couldn't find a different version there was only one of...
532 Views
0 replies
0 likes
I can't play the Album "Friends" by Will and the People anymore. When I click on a track it says "This song is not available. If you have the file on your computer you can import it." Also, the Album doesn't appear on the Artist Page anymore, buy whe...
I can't play the Album "Friends" by Will and the People anymore. When I click on a track it says "This song is not available. If you have the file on your computer you can import it." Also, the Album...
Community Legend
631 Views
1 replies
0 likes
Hi.. i was just wondering if i can download spotify on an old alcatel fliptop 2067x ? If so, how? TIA
Hi.. i was just wondering if i can download spotify on an old alcatel fliptop 2067x ? If so, how? TIA
Spotify Star
525 Views
1 replies
0 likes
The spotify setup page https://support.spotify.com/us/article/spotify-amazon-echo/ says you can make it the default on amazon echo, but i cant figure out how. My echo still defaults to amazon music can anyone help me out with this:? thanks!
The spotify setup page https://support.spotify.com/us/article/spotify-amazon-echo/ says you can make it the default on amazon echo, but i cant figure out how. My echo still defaults...
Newbie
17369 Views
4 replies
0 likes
