Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • highlyn
  • Newbie
  • 20929 Views
  • 127 replies
  • 13 likes
  • Other
  • 20929 Views
  • 127 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22273 Views
  • 9 replies
  • 2 likes
  • Other
  • 22273 Views
  • 9 replies
  • 2 likes

Superuser Contribution If you submit your podcast to Spotify, do they every reply with a status?

I submitted a podcast using the form Spotify sent me. That was over a month ago and there has been no follow up from Spotify, nor is the podcast available for listening. Does anyone know the process? Will they ever respond with a status? Is there a s...

  • Newbie
  • I submitted a podcast using the form Spotify sent me. That was over a month ago and there has been no follow up from Spotify, nor is the podcast available for listening. Does anyone know the process?...
  • Melody
  • Spotify
  • 1283 Views
  • 1 replies
  • 0 likes
  • Other
  • 1283 Views
  • 1 replies
  • 0 likes

Superuser Contribution We had an error retrieving your deleted playlist. Please try again later.

some please help me get my playlists back. i never deleted them but there gone and when i try to get it back it says "We had an error retrieving your deleted playlist. Please try again later." what can i do?

  • Newbie
  • some please help me get my playlists back. i never deleted them but there gone and when i try to get it back it says "We had an error retrieving your deleted playlist. Please try again later." what c...
  • Melody
  • Spotify
  • 2422 Views
  • 1 replies
  • 0 likes
  • 2422 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How long does a song have to be before i can publish it to spotify?

In length Eg, 5 seconds, 30 seconds, 1 minute, 2 minutes, **bleep** minutes, 5 hours 24minutes.

  • Casual Listener
  • In length Eg, 5 seconds, 30 seconds, 1 minute, 2 minutes, **bleep** minutes, 5 hours 24minutes.
  • Melody
  • Spotify
  • 4872 Views
  • 1 replies
  • 0 likes
  • 4872 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play anything on Web Player

No matters what I do, I can't play any song or view what I'm playing on any other devices using Spotify Connect. Tried on last version of Chrome, Firefox and Edge.

  • Regular
  • No matters what I do, I can't play any song or view what I'm playing on any other devices using Spotify Connect. Tried on last version of Chrome, Firefox and Edge.
  • Melody
  • Spotify
  • 719 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 719 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists stats: embedded album streams + All Other Sources

Hi, For each of our albums, we embedded a Spotify player on our website. If someone streams the album via this embed, where does it show in 'How do they stream" in the Spotify for Artists stats? Does it count for a stream from 'All Other Sources'? Al...

  • Music Fan
  • Hi,   For each of our albums, we embedded a Spotify player on our website. If someone streams the album via this embed, where does it show in 'How do they stream" in the Spotify...
  • Melody
  • Spotify
  • 1624 Views
  • 1 replies
  • 0 likes
  • Other
  • 1624 Views
  • 1 replies
  • 0 likes

collaborative list

Regards! I want to know if I could create a collaborative list for only one friend. I readed that if I create this type of list all my friends can add or remove song, but I want create one for only one friend. Thanks in advance.

  • Newbie
  • Regards! I want to know if I could create a collaborative list for only one friend. I readed that if I create this type of list all my friends can add or remove song, but I want create one for only o...
  • Hubo
  • Community Legend
  • 859 Views
  • 1 replies
  • 0 likes
  • Other
  • 859 Views
  • 1 replies
  • 0 likes

verified badge

*personal information removed* my email is this : Hello please to verified badge

  • Newbie
  • *personal information removed* my email is this : Hello please to verified badge 
  • Hubo
  • Community Legend
  • 1803 Views
  • 1 replies
  • 0 likes
  • Other
  • 1803 Views
  • 1 replies
  • 0 likes

Music from Spotify on YouTube with links?

Just curious if it is possible to use Spotify music on YouTube if you put the link in the video... also does it make any difference if the music is in the background of the game volume?

  • Newbie
  • Just curious if it is possible to use Spotify music on YouTube if you put the link in the video... also does it make any difference if the music is in the background of the game volume?
  • 1193 Views
  • 0 replies
  • 0 likes
  • Copyrights
    music
    Youtube
  • 1193 Views
  • 0 replies
  • 0 likes

Spotify choppy while using Chromecast Audio (Not a WiFi issue)

I LOVE spoitfy and play it loud through my 200Watt speaker system. Up until recently I used a phisical connection from my phone to the amplifier.I bought a Chromecast audio so I could remote stream Spotify. Unfortunately it is jerky and intermittant....

  • Regular
  • I LOVE spoitfy and play it loud through my 200Watt speaker system.  Up until recently I used a phisical connection from my phone to the amplifier. I bought a Chromecast audio so I could remote...
  • Escaflo1
  • Casual Listener
  • 4830 Views
  • 11 replies
  • 3 likes
  • Other
  • 4830 Views
  • 11 replies
  • 3 likes

Agust D

Hello! Can you add Agust D and his mixtape on Spotify? His tracks are awesome and I'd like to listen to it wherever I go.

  • Visitor
  • Hello! Can you add Agust D and his mixtape on Spotify? 🙂 His tracks are awesome and I'd like to listen to it wherever I go. 🙂
  • Btsfan3
  • Regular
  • 3304 Views
  • 5 replies
  • 6 likes
  • 3304 Views
  • 5 replies
  • 6 likes

Tell Alexa to Save a Song to Library

Is there a way, when listening to Spotify via my Amazon Echo, to tell Alexa to save the current song to my library (formerly the "star" feature)? Or, even better, to add it to a specific playlist? When I listen to Pandora on the Echo I can say "Alexa...

  • Gig Goer
  • Is there a way, when listening to Spotify via my Amazon Echo, to tell Alexa to save the current song to my library (formerly the "star" feature)? Or, even better, to add it to a specific playlist? &...
  • Song-Keeper
  • Casual Listener
  • 8565 Views
  • 3 replies
  • 29 likes
  • Other
  • 8565 Views
  • 3 replies
  • 29 likes

Adding a song to my library using Amazon Alexa?

Hi! Is there a way to ask Alexa to add a song to my collection or to one of my playlist? Sometimes I am listening to a new song but can't get to my phone and it would be really useful to just ask Alexa to add it to my collection for me.

  • Regular
  • Hi! Is there a way to ask Alexa to add a song to my collection or to one of my playlist? Sometimes I am listening to a new song but can't get to my phone and it would be really useful to just ask Ale...
  • Song-Keeper
  • Casual Listener
  • 11633 Views
  • 6 replies
  • 6 likes
  • Connect
    Other
  • 11633 Views
  • 6 replies
  • 6 likes

Solved!! Spotify Web Player not Working

Hey, so as of a few days ago my spotify web player on my desktop has stopped working completely, and the reason for it is a total mystery to me. The buttons simply do not work, and if I play Spotify on a different computer/phone it does not recognize...

  • Casual Listener
  • Hey, so as of a few days ago my spotify web player on my desktop has stopped working completely, and the reason for it is a total mystery to me. The buttons simply do not work, and if I play Spotify ...
  • iammemyselfandi
  • Casual Listener
  • 4691 Views
  • 2 replies
  • 0 likes
  • music
  • 4691 Views
  • 2 replies
  • 0 likes

Hello, Can I block specific artists even if they are featured in a playlist?

I am linked to my facebook and even though I generally make my own playlists featuring the music I like ofcourse, sometimes I just listen to the top100 because I want to hear diffrent things, the problem is the occasional Justin Bieber, Nickleback, O...

  • Casual Listener
  • I am linked to my facebook and even though I generally make my own playlists featuring the music I like ofcourse, sometimes I just listen to the top100 because I want to hear diffrent things, the pro...
  • user-removed
  • Not applicable
  • 34422 Views
  • 37 replies
  • 109 likes
  • 34422 Views
  • 37 replies
  • 109 likes

Ads and morals

I understand Spotify needs advertisements to support it, like everything else. I don't understand how Spotify (or any other company/web site) continue to provide ads for the completely corrupt and shady Wells Fargo.They should not be allowed to conti...

  • Newbie
  • I understand Spotify needs advertisements to support it, like everything else. I don't understand how Spotify (or any other company/web site) continue to provide ads for the completely corrupt and sh...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

I HATE the death metal commercial on norwegian spotify

On the norwegian version of spotify there is this commercial of a new album with some people playing death metal. 90% ov everyone would agree with me about that this kind of music is horrible. Only around 10% of the world likes this abslolutely horri...

  • Newbie
  • On the norwegian version of spotify there is this commercial of a new album with some people playing death metal. 90% ov everyone would agree with me about that this kind of music is horrible. Only a...
  • MetalHead1
  • Newbie
  • 718 Views
  • 2 replies
  • 0 likes
  • 718 Views
  • 2 replies
  • 0 likes

THE ROKU APP IS AWFUL!

Why is the Roku app for spotify so awful?! The app on the Amazon Fire TV stick looks great and it's practically the exact same hardware. There are so many features needlessly missing! Please Spotify sort this easy to fix problem out and send an updat...

  • Newbie
  • Why is the Roku app for spotify so awful?! The app on the Amazon Fire TV stick looks great and it's practically the exact same hardware. There are so many features needlessly missing! Please Spotify ...
  • aca1992
  • Regular
  • 670 Views
  • 1 replies
  • 0 likes
  • Other
  • 670 Views
  • 1 replies
  • 0 likes

App required for lg webos tv

Recently spotify was removed from Lg webos app store.We want Spotify back on Lg webos TV's so add Spotify app back

  • Visitor
  • Recently spotify was removed from Lg webos app store.We want Spotify back on Lg webos TV's so add Spotify app back
  • 694 Views
  • 0 replies
  • 2 likes
  • Other
  • 694 Views
  • 0 replies
  • 2 likes

How to open Open.spotify in app instead of web browser?

Looks like all guides are out of date. Settings are missing in the browser I think? Welp! How to open Open.Spotify in app instead of web browser by default?

  • Newbie
  • Looks like all guides are out of date. Settings are missing in the browser I think? Welp! How to open Open.Spotify in app instead of web browser by default? 
  • saintpeezy
  • Newbie
  • 78313 Views
  • 3 replies
  • 25 likes
  • Web Player
    Windows
  • 78313 Views
  • 3 replies
  • 25 likes

Amazon Dot Playback Cuts Off

Initating music from various sources eg. Asking Alexa, using web player and on iOS app. The music stops and restarts occasionally (sometimes frequently). Would love some tips besides some variation on "turn it on and off again."

  • Casual Listener
  • Initating music from various sources eg. Asking Alexa, using web player and on iOS app. The music stops and restarts occasionally (sometimes frequently).    Would love some tips besides s...
  • 664 Views
  • 0 replies
  • 0 likes
  • Other
  • 664 Views
  • 0 replies
  • 0 likes