Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 7963 Views
  • 56 replies
  • 7 likes
  • Other
  • 7963 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19335 Views
  • 9 replies
  • 2 likes
  • Other
  • 19335 Views
  • 9 replies
  • 2 likes

Downloading issue...?

Hi.... I just paid to get Premium because I wanted to download playlists/albums...Before I upgraded to Premium, I was able to see the little download icon, but after the upgrade, I am no longer able to see/find it....I tried looking in the "Help" sec...

  • Newbie
  • Hi.... I just paid to get Premium because I wanted to download playlists/albums... Before I upgraded to Premium, I was able to see the little download icon, but after the upgrade, I am no longer abl...
  • Noah
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

I can´t find playlist on my windows phone

hi.when i search a song; only albums, songs and artists appear don´t show me playlists.does anyone know the solution?

  • Newbie
  • hi. when i search a song; only albums, songs and artists appear don´t show me playlists. does anyone know the solution?  
  • 361 Views
  • 0 replies
  • 0 likes
  • music
  • 361 Views
  • 0 replies
  • 0 likes

Seamless streaming on Google Home?

Hi there! I have the Problem that streaming from my Spotify Premium Account to my Google Home isn‘t seamless...very annoying when listening to Audio dramas. No problem when downloading to my smartphone and listing via headphones though...Any idea? Th...

  • Casual Listener
  • Hi there!   I have the Problem that streaming from my Spotify Premium Account to my Google Home isn‘t seamless...very annoying when listening to Audio dramas. No problem when downloading to my...
  • 380 Views
  • 0 replies
  • 0 likes
  • Other
  • 380 Views
  • 0 replies
  • 0 likes

Webplayer radio function missing

Hi, a few days ago, I'm not sure when somewhere around the weekend, I started my browser and wanted to continue playing my radio, everything was fine, until I searched another song and wanted to play the radio for that.There I noticed that the option...

  • Newbie
  • Hi, a few days ago, I'm not sure when somewhere around the weekend, I started my browser and wanted to continue playing my radio, everything was fine, until I searched another song and wanted to play...
  • tonybrown32
  • Casual Listener
  • 1220 Views
  • 6 replies
  • 5 likes
  • Web Player
  • 1220 Views
  • 6 replies
  • 5 likes

Someone pass this on to the Spotify LatinAmerica Marketing team

One of the ads Spotify has been running for the past couple of weeks is very poorly focused. It basically says: the new year is coming and sure, you could start going to the gym or fulfill any number of resolutions and goals, but why don't you try on...

  • Newbie
  • One of the ads Spotify has been running for the past couple of weeks is very poorly focused. It basically says: the new year is coming and sure, you could start going to the gym or fulfill any number...
  • 476 Views
  • 0 replies
  • 0 likes
  • Other
  • 476 Views
  • 0 replies
  • 0 likes

Spotify - cut the ads

Hey Spotify, I'm recently overrun by mid-video ads and you are one of the **bleep**ers doing it.Please stop being a **bleep** and stop mid-video ads.They are **bleep**ing anoying and I will drop you like yesterday's tampon if you continue.I don't nee...

  • Casual Listener
  • Hey Spotify,  I'm recently overrun by mid-video ads and you are one of the **bleep**ers doing it. Please stop being a **bleep** and stop mid-video ads. They are **bleep**ing anoying and I will...
  • rhanlin
  • Casual Listener
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Google Home + Spotify Premium + Cast w/ nVidia Shield

I have a Google Home, Spotify Premium account, and an nVidia Shield. For those unware, the nVidia Shield is a set top box that has a built in chrome cast. What I want to do is cast Spotify using Google Home on the Shield. When I attempt this I get hi...

  • Regular
  • I have a Google Home, Spotify Premium account, and an nVidia Shield. For those unware, the nVidia Shield is a set top box that has a built in chrome cast.    What I want to do is cast Spo...
  • stewaal
  • Music Fan
  • 2745 Views
  • 6 replies
  • 2 likes
  • 2745 Views
  • 6 replies
  • 2 likes

Easy to use Spotify radio appliance?

I need a Spotify radio "appliance" that is independent and easy to use. Essentially, It needs to work like an old school radio. Turn it on and it plays. 5 or 6 "preset" buttons select between different Spotify channels or playlists that I have alread...

  • Casual Listener
  • I need a Spotify radio "appliance" that is independent and easy to use. Essentially, It needs to work like an old school radio. Turn it on and it plays. 5 or 6 "preset" buttons select between differe...
  • JimBobble
  • Casual Listener
  • 2078 Views
  • 2 replies
  • 1 likes
  • 2078 Views
  • 2 replies
  • 1 likes

Roku App Discontinued (Dec 2017)

Is there any word as to when Spotify will be available on Roku again? This was a complete Christmas present failure.

  • Newbie
  • Is there any word as to when Spotify will be available on Roku again? This was a complete Christmas present failure.
  • 738 Views
  • 0 replies
  • 2 likes
  • 738 Views
  • 0 replies
  • 2 likes

connect for sony blue ray home theater

My spotify sometimes connects with my sony blu ray home teather and sometimes it des not. Spoticast and windows media player ever connects.

  • Newbie
  • My spotify sometimes connects with my sony blu ray home teather and sometimes it des not. Spoticast and windows media player ever connects.
  • 1028 Views
  • 0 replies
  • 1 likes
  • Sony
  • 1028 Views
  • 0 replies
  • 1 likes

Amazon Echo Can't Find Spotify Playlists

I've been using my Amazon Echos to play Spotify for about a year. Suddenly, it's not recognizing my Spotify playlists when I tell it to play "playlist name". I'm using the same syntax as always. I have multiple Echos and they all do the same thing. I...

  • Regular
  • I've been using my Amazon Echos to play Spotify for about a year.  Suddenly, it's not recognizing my Spotify playlists when I tell it to play "playlist name".  I'm using the same syntax as ...
  • adubrovs
  • Newbie
  • 5488 Views
  • 4 replies
  • 3 likes
  • Other
  • 5488 Views
  • 4 replies
  • 3 likes

"Friends Weekly"?

I noticed in my friend feed one of my friends listening to a personalized Spotify-made playlist called "Friends Weekly". (I have attached an image below.) I thought this feature looked really cool, but I couldn't seem to find my own playlist, on my M...

  • Newbie
  • I noticed in my friend feed one of my friends listening to a personalized Spotify-made playlist called "Friends Weekly". (I have attached an image below.) I thought this feature looked really cool, b...
  • Sebasty
  • Community Legend
  • 2330 Views
  • 1 replies
  • 4 likes
  • Other
  • 2330 Views
  • 1 replies
  • 4 likes

HOW TO DISABLE SPOTIFY WEB PLAYER

Hi there, I have spotify for around 1 year now, maybe a bit more. About 6 months ago the following problem started: everytime I play music, be it my own playlists or from someone else, sooner or later it just stops playing! when I check it out, it sa...

  • Casual Listener
  • Hi there,   I have spotify for around 1 year now, maybe a bit more. About 6 months ago the following problem started: everytime I play music, be it my own playlists or from someone else, ...
  • Sebasty
  • Community Legend
  • 83697 Views
  • 1 replies
  • 22 likes
  • Other
  • 83697 Views
  • 1 replies
  • 22 likes

Re: Airport Express Not In Spotify Devices Menu

Hi @Maria_B I trying to use Connect Devices through Spotify. One of the options was previously the Apple TV speakers but now that option has disappeared. I can still connect to Apple TV speaker through iTunes as previously but not Spotify. Why did th...

  • Newbie
  •  Hi @Maria_B   I trying to use Connect Devices through Spotify. One of the options was previously the Apple TV speakers but now that option has disappeared. I can still connect to Ap...
  • eautis
  • Newbie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

CarRadio

.....an Update for Carradios....to scroll the Songs in the Radio not on the Phone... just a simple Softwareupdate for Carradios that i can tab on it (in the app on the Radio) and it shows my the Songs+Artists in the Playlist...windows got it... andro...

  • Visitor
  • .....an Update for Carradios....to scroll the Songs in the Radio not on the Phone... just a simple Softwareupdate for Carradios that i can tab on it (in the app on the Radio) and it shows my the Song...
  • 339 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 339 Views
  • 0 replies
  • 0 likes

Samsung Gear Fit2 Pro

Do I have to have the premium version of Spotify for it to work on my Samsung Gear Fit2 Pro exercise watch? I currently have the free version and it won't let me log in on the watch. Spotify works fine on my Iphone.

  • Newbie
  • Do I have to have the premium version of Spotify for it to work on my Samsung Gear Fit2 Pro exercise watch?  I currently have the free version and it won't let me log in on the watch.  Spot...
  • 484 Views
  • 0 replies
  • 0 likes
  • 484 Views
  • 0 replies
  • 0 likes

Google home

I think my account is being used on a Google home that I not longer have. I have tried logging out, changing my passwork, and logging out of all devices but it is still being used in that speaker. How can I disconnect it? The spotify account is not l...

  • Newbie
  • I think my account is being used on a Google home that I not longer have. I have tried logging out, changing my passwork, and logging out of all devices but it is still being used in that speaker. Ho...
  • 379 Views
  • 0 replies
  • 0 likes
  • Other
  • 379 Views
  • 0 replies
  • 0 likes

the Portuguese spotify

Being a frequent user of Spotify (free version) in Lisbon, Portugal, I get to listen often to your ads.I'm really disturbed with the low formal quality of your self-promotion advertisement. Cheap quality voice, non professional speaker, bad texts and...

  • Newbie
  • Being a frequent user of Spotify (free version) in Lisbon, Portugal, I get to listen often to your ads. I'm really disturbed with the low formal quality of your self-promotion advertisement. Ch...
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

Solved!! Web App on Chrombook - White Screen

Hey, Just picked up a brand new ASUS Chromebook and installed the Spotify Chrome extension/app. It brings me to the "Create New Account/Log In" page, and when I click to log in I just get a white screen. No loading, nothing. Just white. Tried to just...

  • Casual Listener
  • Hey,   Just picked up a brand new ASUS Chromebook and installed the Spotify Chrome extension/app. It brings me to the "Create New Account/Log In" page, and when I click to log in I just get a ...
  • Stormstein
  • Newbie
  • 1295 Views
  • 1 replies
  • 0 likes
  • 1295 Views
  • 1 replies
  • 0 likes