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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 3rdgenderfromthesun
  • Visitor
  • 7762 Views
  • 55 replies
  • 7 likes
  • Other
  • 7762 Views
  • 55 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19270 Views
  • 9 replies
  • 2 likes
  • Other
  • 19270 Views
  • 9 replies
  • 2 likes

Can’t see Amazon Echo as device in Spotify app

Hi - I have just added an Amazon Echo to my network (which includes a Sonos system). Alexa is working fine with Spotify via voice commands, but I can’t browse music from the Spotify app and then select the Echo device. Any ideas if there’s something ...

  • Newbie
  • Hi - I have just added an Amazon Echo to my network (which includes a Sonos system). Alexa is working fine with Spotify via voice commands, but I can’t browse music from the Spotify app and then sele...
  • 965 Views
  • 0 replies
  • 0 likes
  • 965 Views
  • 0 replies
  • 0 likes

All artists are not being shown in new web player

Hello there, In the old web player (play.spotify.com) you were able to see all your Artists under Your Music. In the new player (open.spotify.com) I can only see a subset of my Artists and those that I can see appear to be in a totally random order. ...

  • Casual Listener
  • Hello there,   In the old web player (play.spotify.com) you were able to see all your Artists under Your Music.   In the new player (open.spotify.com) I can only see a subset of my Arti...
  • sunfire0
  • Casual Listener
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

Spotify applet on IFTTT

My hue and Spotify link doesn’t work on IFTTT. I’m getting an error on the Spotify IFTTT applet.

  • Newbie
  • My hue and Spotify link doesn’t work on IFTTT. I’m getting an error on the Spotify IFTTT applet. 
  • 1133 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 1133 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on Google Home

I got my parents a Google Home, and I got us a family Spotify account. I am currently away for the week, and my Spotify account keeps showing me what they're listening to. I can't listen to my own music on my laptop or phone without impacting what th...

  • Newbie
  • I got my parents a Google Home, and I got us a family Spotify account. I am currently away for the week, and my Spotify account keeps showing me what they're listening to. I can't listen to my o...
  • Rob107
  • Newbie
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Amazon echo can't find music

I just got an amazon echo gen 2 and half the songs i try to get it to play i get the response "I can't find XXXX on spotify" or something of the sorts. If i say the name of song an artist it works for most but it doesn't when i try to play anything o...

  • Newbie
  • I just got an amazon echo gen 2 and half the songs i try to get it to play i get the response "I can't find XXXX on spotify" or something of the sorts. If i say the name of song an artist it works fo...
  • Bluebug
  • Newbie
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Can’t access a track

Hey there, I can’t access the track Preach from Ivan Dorn’s album OTD. The album OTD (only 3 tracks) is accessable only through google. What can be done in order to listen to the full album?

  • Casual Listener
  • Hey there,   I can’t access the track Preach from Ivan Dorn’s album OTD. The album OTD (only 3 tracks) is accessable only through google.    What can be done in order to listen to ...
  • LeylaMammadova
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • Other
  • 380 Views
  • 2 replies
  • 0 likes

bose or Spotify at fault after update

Soundtouch app not able to play imported playlists via Spotify (Track is unavailable in your country)- Spotify is not able to connect to Soundtouch devices via Spotify connect, speaker is listed but error message: Spotify is not active on this device

  • Newbie
  • Soundtouch app not able to play imported playlists via Spotify (Track is unavailable in your country) - Spotify is not able to connect to Soundtouch devices via Spotify connect, speaker is listed bu...
  • jperk
  • Casual Listener
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

My Nike+ runclub can not see a spotify

I just got a Spotify premium Acct cause I want to use it with my Nike run app but the app can not pair because I can not see spotify app in a pair music screen in Nike run app Please help, thank you

  • Newbie
  • I just got a Spotify premium Acct cause I want to use it with my Nike run app but the app can not pair because I can not see spotify app in a pair music screen in Nike run app   Please help, t...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

[Mobile][Discover]

Travel to Malaysia, search for new talented at here. Meanwhile student from musical can get intern here with spotify .

  • Newbie
  • Travel to Malaysia, search for new talented at here.  Meanwhile student from musical can get intern here with spotify .
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Spotify in Malaysia

Since in Malaysia many talents does undiscover, and giving opportunity jobs here

  • Newbie
  • Since in Malaysia many talents does undiscover,  and giving opportunity jobs here  
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Jump Back In

My Jump Back In was removed from mobile (which was good) but I can still see it on Web Player. I wanted it removed because my old Discover Weekly--from my old account which data was transferred--is there. How often does this Jump Back In updates?

  • Roadie
  • My Jump Back In was removed from mobile (which was good) but I can still see it on Web Player.   I wanted it removed because my old Discover Weekly--from my old account which data was transfer...
  • 481 Views
  • 0 replies
  • 0 likes
  • 481 Views
  • 0 replies
  • 0 likes

Adding Picture to Profile

I am trying to add aprofile picture to my account. When I go to "edit account", there is no place to add or change any picture. Is this because I don't have Premium?

  • Casual Listener
  • I am trying to add aprofile picture to my account. When I go to "edit account", there is no place to add or change any picture. Is this because I don't have Premium?
  • stiniflower
  • Newbie
  • 2035 Views
  • 3 replies
  • 0 likes
  • 2035 Views
  • 3 replies
  • 0 likes

Deleting Albums?

My favourite song "Lay Down Your Love" by Whitesnake seems to be deleted by Spotify yesterday. In fact the whole album seems to be missing. I have listened to this album many times on Spotify and for some reason it seems to have dissapeared. Can some...

  • Newbie
  • My favourite song "Lay Down Your Love" by Whitesnake seems to be deleted by Spotify yesterday. In fact the whole album seems to be missing. I have listened to this album many times on Spotify and for...
  • reactreality101
  • Roadie
  • 2368 Views
  • 1 replies
  • 0 likes
  • Denon
  • 2368 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect audio quality

Hi! I cannot find this information or setting anywhere. What audio quality is used for Spotify Connect? I have a Denon AVR connected to WiFi.Is it possible to set audio quality by device? In details I want to set audio quality for WiFi devices to be ...

  • Community Legend
  • Hi! I cannot find this information or setting anywhere. What audio quality is used for Spotify Connect? I have a Denon AVR connected to WiFi. Is it possible to set audio quality by device? I...
  • danschy
  • Newbie
  • 37360 Views
  • 7 replies
  • 5 likes
  • Denon
  • 37360 Views
  • 7 replies
  • 5 likes

Discovery Weekly Doesn't Play My Style

For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen to.For a while I also found random playlists added to my ...

  • Newbie
  • For the past month or so my Discovery Weekly playlist has been practically all Rap. Occasionally I play some, but my list is pretty much entirely Rap instead of all the stuff I normally listen t...
  • Sebasty
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Denon RCD-N8

Hi, folks. Got a "Empty List" message earlier when using Spotify on the above device. Consequently, I performed a factory reset on the unit itself and am now unable to even log on to the service at all when I re-enter my account details. Has support ...

  • Regular
  • Hi, folks.   Got a "Empty List" message earlier when using Spotify on the above device.   Consequently, I performed a factory reset on the unit itself and am now unable to even log on t...
  • SunStar1
  • Casual Listener
  • 2848 Views
  • 8 replies
  • 1 likes
  • Denon
  • 2848 Views
  • 8 replies
  • 1 likes

Superuser Contribution Following Multiple Discover Weekly playlists

I followed a friends DW playlist ( share link- web player) and now I can no longer see my own. Is there a way to follow multiple DW playlist, as well as my own? Also, how can I regain access to mine?

  • Casual Listener
  • I followed a friends DW playlist ( share link- web player) and now I can no longer see my own.  Is there a way to follow multiple DW playlist, as well as my own?  Also, how can I regain acc...
  • Alfredo
  • Roadie
  • 824 Views
  • 1 replies
  • 0 likes
  • 824 Views
  • 1 replies
  • 0 likes

TAKE DOWN SPOTIFY++

There are special websites that provide a illegal app called Spotify++. Using this app will cause us music creators to not get our monetization. Websites include tweakbox and tutu app please figure out a way to get rid of them. Thanks

  • Casual Listener
  • There are special websites that provide a illegal app called Spotify++. Using this app will cause us music creators to not get our monetization. Websites include tweakbox and tutu app please figure o...
  • 1758 Views
  • 0 replies
  • 0 likes
  • 1758 Views
  • 0 replies
  • 0 likes

Stop Alexa/Echo from saying "from Spotify" all the time

Hi,I am listening to Spotify via Alexa/Amazon Echo Dot.I'm mainly listening to one song at a time, and since Alexa says "from Spotify" after every song I ask for, I hear "from Spotify" about 200 times a day.Is there a way to stop her from saying it?I...

  • Newbie
  • Hi, I am listening to Spotify via Alexa/Amazon Echo Dot. I'm mainly listening to one song at a time, and since Alexa says "from Spotify" after every song I ask for, I hear "from Spotify" about 200 ...
  • 2785 Views
  • 0 replies
  • 8 likes
  • 2785 Views
  • 0 replies
  • 8 likes