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Please see below the most popular frequently asked questions.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12684 Views
  • 8 replies
  • 0 likes
  • Other
  • 12684 Views
  • 8 replies
  • 0 likes

Spotify can`t open

Hello, I can`t open my Spotify Application on Windows Phone (Lumia 640m Windows 10 Mobile). The App is "loading" forever, so I don`t even have an option to work offline with it. The problem first occured 5 days ago after I connect to WiFi, so maybe S...

  • Newbie
  • Hello,    I can`t open my Spotify Application on Windows Phone (Lumia 640m Windows 10 Mobile). The App is "loading" forever, so I don`t even have an option to work offline with it. The pr...
  • H-Raky
  • Newbie
  • 973 Views
  • 1 replies
  • 1 likes
  • 973 Views
  • 1 replies
  • 1 likes

How to change Premium subscription

I can't hear songs from some artists because I accidentally pressed the cancel button how can I undo it?

  • Newbie
  • I can't hear songs from some artists because I accidentally pressed the cancel button how can I undo it?
  • 907 Views
  • 0 replies
  • 0 likes
  • Other
  • 907 Views
  • 0 replies
  • 0 likes

Playlist not visible for other users

Hello, I've been a Spotify user for approximately 6 years, and in the early days started this playlist: https://open.spotify.com/user/vvanscherpenseel/playlist/55hNJVORcoQkG9T1Zvd7Tl I recently found out that this playlist is not visible to other use...

  • Newbie
  • Hello,   I've been a Spotify user for approximately 6 years, and in the early days started this playlist: https://open.spotify.com/user/vvanscherpenseel/playlist/55hNJVORcoQkG9T1Zvd7...
  • Hubo
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Mac
    Web Player
  • 396 Views
  • 1 replies
  • 0 likes

Endless library

Hi SpotifyI would like to suggest an improvement to Spotify streaming music services: an endless libraryI've been using other streaming music services for a while and I've switched to Spotify recently. I'm so happy with my decision but for the fact t...

  • Newbie
  • Hi Spotify I would like to suggest an improvement to Spotify streaming music services: an endless library I've been using other streaming music services for a while and I've switched to Spotify...
  • Hubo
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Playstation

I have an account on ps4 and on my iphone both are different and both have really good playlists i dont want to give up. So on my ps4 i looked up my playlist so i can download it and it wont show up. Plz help

  • Newbie
  • I have an account on ps4 and on my iphone both are different and both have really good playlists i dont want to give up. So on my ps4 i looked up my playlist so i can download it and it wont show up....
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

INTERFACE SPOTIFY ESCRITORIO

Buenas noches, El dia de hoy me uni a un plan familiar, dejando el premium individual, y no se si sea coincidencia o no, pero note que hoy tambien cambio el interface de la aplicacion de escritorio spotify. Ahora tengo estas dos dudas: 1. El interfac...

  • Newbie
  • Buenas noches,    El dia de hoy me uni a un plan familiar, dejando el premium individual, y no se si sea coincidencia o no, pero note que hoy tambien cambio el interface de la aplicacion ...
  • 692 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 692 Views
  • 0 replies
  • 0 likes

[Samsung TV / Tizen OS]

Hi, I bought myself a new TV (JS9090) a two weeks ago.I have the following issue: I first installed the smarthub and everything was runnning nice. After a few days, I tried to start the spotify app and it just got stuck and the black loading screen w...

  • Music Fan
  • Hi, I bought myself a new TV (JS9090) a two weeks ago. I have the following issue: I first installed the smarthub and everything was runnning nice. After a few days, I tried to start the spotify app...
  • Sevenlillies
  • Casual Listener
  • 994 Views
  • 5 replies
  • 0 likes
  • Samsung
  • 994 Views
  • 5 replies
  • 0 likes

[Samsung] Low volume on Samsung Tv App (UN32J5500, fw 1480)

Hi, I have a Samsung UN32J5500 TV using the 1480 version of the firmware. I have connected the audio output to an amplifier.Normally, when I for example see a movie, watch tv or use youtube, I put the amp on volume level 2 or 3 (the amp has 10 levels...

  • Casual Listener
  • Hi,   I have a Samsung UN32J5500 TV using the 1480 version of the firmware. I have connected the audio output to an amplifier. Normally, when I for example see a movie, watch tv or ...
  • 939 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 939 Views
  • 0 replies
  • 1 likes

windows phone

no me deja sincronizar las canciones en Windows phone, soy Premium. Tengo espacio libre en mi teléfono y wifi disponible. necesito una solución YA. Gracias

  • Casual Listener
  • no me deja sincronizar las canciones en Windows phone, soy Premium. Tengo espacio libre en mi teléfono y wifi disponible. necesito una solución YA. Gracias
  • 644 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 644 Views
  • 0 replies
  • 0 likes

YOUR TERRIBLE REDESIGN!!!!!!!!!!!!!

Your redesign is terrible! Who wants ads staring them in the face while listen and surf around your site.The ads are a lot more frequent and longer than they used to be. If this is how your going to treat your FREE customers, I guess I don't need SPO...

  • Casual Listener
  • Your redesign is terrible! Who wants ads staring them in the face while listen and surf around your site. The ads are a lot more frequent and longer than they used to be. If this is how your going t...
  • user-removed
  • Not applicable
  • 977 Views
  • 2 replies
  • 0 likes
  • 977 Views
  • 2 replies
  • 0 likes

Suddenly can no longer control web player through iphone.

So other day while at work I noticed I was able to control the web player through my phone and vice versa also noticed the web player looked like it had gotten an update. Today web player looks like it's back to an older version and no longer can con...

  • Newbie
  • So other day while at work I noticed I was able to control the web player through my phone and vice versa also noticed the web player looked like it had gotten an update. Today web player looks like ...
  • blubbo
  • Roadie
  • 490 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 490 Views
  • 1 replies
  • 0 likes

Dumbphone + Spotify

Hello all, I was hoping for a bit of guidance with my next phone purchase. Basically, it seems like I have no self control when it comes to my smart device. browsing, constantly checking emails, chatting, stupid games, reading dreadful news articles....

  • Casual Listener
  • Hello all, I was hoping for a bit of guidance with my next phone purchase.    Basically, it seems like I have no self control when it comes to my smart device. browsing, constantly c...
  • ConAudifonos
  • Music Fan
  • 11865 Views
  • 1 replies
  • 7 likes
  • Other
  • 11865 Views
  • 1 replies
  • 7 likes

Open Spotify Problems

First problem: When I type play.spotify.com, i automatically get redirected to open.spotify.com. Not that big of problem, since many other users are experiencing the same thing Second problem: When i try to play any music, open.spotify.com doesn't al...

  • Casual Listener
  • First problem: When I type play.spotify.com, i automatically get redirected to open.spotify.com. Not that big of problem, since many other users are experiencing the same thing   Second proble...
  • enochan319
  • Casual Listener
  • 1782 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 1782 Views
  • 1 replies
  • 1 likes

Web Player no longer exists?

I followed my bookmark to what was supposed to be my music, and got redirected to a general "browse" page. Even when I tried to play one of the generic playlists as a test, it kept trying to open the spotify app in order to play them. Even when I del...

  • Casual Listener
  • I followed my bookmark to what was supposed to be my music, and got redirected to a general "browse" page.  Even when I tried to play one of the generic playlists as a test, it kept trying to op...
  • 295 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 295 Views
  • 0 replies
  • 1 likes

Solved!! Different modes for Web Player?

I am having a problem. So, I use the webplayer on my chromebook. For the past few months I had the everyday Spotify Web Player interface. One day randomly it was like the website had been updated. The new look of Spotify webplayer was pleasing and I ...

  • Casual Listener
  • I am having a problem. So, I use the webplayer on my chromebook. For the past few months I had the everyday Spotify Web Player interface. One day randomly it was like the website had been updated. Th...
  • Maxim
  • Spotify Star
  • 902 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 902 Views
  • 1 replies
  • 0 likes

Cannot login on Samsung Smart TV UA65JU7500 if I Disconnect from Power

I can login and run the Spotify app on my Samsung TV but if I turn it off at the power point next time I start it the app will not let me sign in. I have to delete the app and re-download. It will then let me sign in. Not the most convenient thing in...

  • Visitor
  • I can login and run the Spotify app on my Samsung TV but if I turn it off at the power point next time I start it the app will not let me sign in. I have to delete the app and re-download. It will th...
  • user-removed
  • Not applicable
  • 1093 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 1093 Views
  • 1 replies
  • 0 likes

Wifi & Windowsphone 8.1

Windowsphone 8.1 Lumia 925Spotify app 5.2.4.0I kan only stream on my mobile network! I can't select 'Wifi' in the app. The apps warns you that you don't use Wifi.How can I select & stream on Wifi.

  • Newbie
  • Windowsphone 8.1 Lumia 925 Spotify app 5.2.4.0 I kan only stream on my mobile network! I can't select 'Wifi' in the app. The apps warns you that you don't use Wifi. How can I select & stre...
  • 181 Views
  • 0 replies
  • 0 likes
  • Connect
  • 181 Views
  • 0 replies
  • 0 likes

Solved!! Playlist followers

Is any way to see who are my playlist's followers?I just can see the number of followers that I have but no names....

  • Newbie
  • Is any way to see who are my playlist's followers? I just can see the number of followers that I have but no names....
  • BLANCABAUZA
  • Gig Goer
  • 17410 Views
  • 3 replies
  • 14 likes
  • Other
  • 17410 Views
  • 3 replies
  • 14 likes

[ALBUM] Problem with album

Hey Spotify, there is a problem with one album on Spotify: https://open.spotify.com/album/0Vz45ZJAY3szIh8zQ4KyNt No matter which song you choose it will always play first one. Hope you will be able to fix this soon. Regards,Paweł

  • Newbie
  • Hey Spotify,   there is a problem with one album on Spotify:    https://open.spotify.com/album/0Vz45ZJAY3szIh8zQ4KyNt   No matter which song you choose it will always play f...
  • 175 Views
  • 0 replies
  • 0 likes
  • Other
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Pioneer VSX-924

I am trying to play Spotify throough my wifi amplifier - Pioneer VSX 924. It has always been fine but has stopped working this morning (last used a few days ago and was fine). The diplay shows that the track is going to the receiver (ooutput on tv an...

  • Casual Listener
  • I am trying to play Spotify throough my wifi amplifier - Pioneer VSX 924. It has always been fine but has stopped working this morning (last used a few days ago and was fine).   The diplay sho...
  • OwenMorgan
  • Casual Listener
  • 2617 Views
  • 4 replies
  • 0 likes
  • 2617 Views
  • 4 replies
  • 0 likes