Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • wadwaddwa14
  • Visitor
  • 15772 Views
  • 101 replies
  • 10 likes
  • Other
  • 15772 Views
  • 101 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20975 Views
  • 9 replies
  • 2 likes
  • Other
  • 20975 Views
  • 9 replies
  • 2 likes

Coltrane album "First Meditations" not playing

The album is there, but all the songs are complete silence. I've reinstalled on computer and phone. Several other threads have been opened here on Spotify help about this exact issue with this album (here's one https://community.spotify.com/t5/Ongoin...

  • Newbie
  • The album is there, but all the songs are complete silence. I've reinstalled on computer and phone.  Several other threads have been opened here on Spotify help about this exact issue with this ...
  • 345 Views
  • 0 replies
  • 0 likes
  • Other
  • 345 Views
  • 0 replies
  • 0 likes

Onkyo TX-NR656 Spotify not working

I just bought an this receiver and when I go to "net" and then to Spotify, it just brings up the playing screen without giving me a chance to login. I can't play from it. Yes, I have done the firmware update. Thank you

  • Casual Listener
  • I just bought an this receiver and when I go to "net" and then to Spotify, it just brings up the playing screen without giving me a chance to login. I can't play from it. Yes, I have done the firmwar...
  • drackg
  • Casual Listener
  • 1772 Views
  • 3 replies
  • 0 likes
  • 1772 Views
  • 3 replies
  • 0 likes

Left Of Center Playlist Cover

The playlist Left Of Center currently has a cover of Sasha Sloan, but had someone else on there previously. Anyone know who that was?

  • Visitor
  • The playlist Left Of Center currently has a cover of Sasha Sloan, but had someone else on there previously. Anyone know who that was?
  • jamie7johnson
  • Newbie
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Fix Recommended Songs to actually be based on my playlist

So until now I actually believed that the recommended songs section is calculated based on the songs I have in my playlist (because that's what it says..)However, I've recently realized that this isn't the case. I have one main playlist that has 250 ...

  • Newbie
  • So until now I actually believed that the recommended songs section is calculated based on the songs I have in my playlist (because that's what it says..) However, I've recently realized that this i...
  • 1124 Views
  • 0 replies
  • 8 likes
  • Other
  • 1124 Views
  • 0 replies
  • 8 likes

Solved!! When Spotify will launch in Russia and different countries of CIS?

You planned to be launched in 2014. Now it's 2018. So when Spotify will launch in Russia and different countries of CIS? VK Music is now unusable. $2,49 for this awful service? No way! If you launch your servise in Russia, Spotify will become the mos...

  • Newbie
  • You planned to be launched in 2014. Now it's 2018. So when Spotify will launch in Russia and different countries of CIS? VK Music is now unusable. $2,49 for this awful service? No way! If you launch ...
  • Sebasty
  • Community Legend
  • 4640 Views
  • 1 replies
  • 6 likes
  • Other
  • 4640 Views
  • 1 replies
  • 6 likes

Maybe fix long going bugs of spotify connect not working properly

Hi guys! here is a fantastic idea for you! Whenever using spotify connect and shuffle over a large playlist, it only shuffles the top 100 songs in that playlist. This **bleep** stain bug has been around for super long and several threads and many peo...

  • Newbie
  • Hi guys!   here is a fantastic idea for you!   Whenever using spotify connect and shuffle over a large playlist, it only shuffles the top 100 songs in that playlist. 😄   This **...
  • 507 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Connect
  • 507 Views
  • 0 replies
  • 1 likes

Solved!! Browse on Windows 10 Mobile

Hey there, My spotify app for windows 10 mobile has a browse feature, but it seems to be broken for me.As you can see on the screenshot nothing loads and it says "Hier ist leider nichts" which basically means "Here is nothing".Everything else just wo...

  • Regular
  • Hey there,  My spotify app for windows 10 mobile has a browse feature, but it seems to be broken for me. As you can see on the screenshot nothing loads and it says "Hier ist leider nichts" whi...
  • xerber
  • Regular
  • 1652 Views
  • 11 replies
  • 0 likes
  • 1652 Views
  • 11 replies
  • 0 likes

How can I change the date of adding a song to a playlist? Is it possible?

(Sorry, my English isn't very good.)How can I change the date displayed next to a song added to a playlist?This is very important to me because I want a specific date to be displayed with this song, but it displays different than it should be.I've tr...

  • Newbie
  • (Sorry, my English isn't very good.) How can I change the date displayed next to a song added to a playlist? This is very important to me because I want a specific date to be displayed with this so...
  • 1878 Views
  • 0 replies
  • 2 likes
  • Other
  • 1878 Views
  • 0 replies
  • 2 likes

Soptify can't forget Sonos speakers?

Hello! I have Spotify Family subscription and when connecting my own account to Sonos that gave access to Sonos speakers for my children too. I don't want that. Seems there's no way in Sonos to turn this off. So I tought I might go into my childrens ...

  • Music Fan
  • Hello!   I have Spotify Family subscription and when connecting my own account to Sonos that gave access to Sonos speakers for my children too. I don't want that.   Seems there's no way...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Merch Section showing wrong artist

Whatever algorithm is used to display artist Merch on their artist page seems to not account for white space characters (or something). While viewing the page for band "Man Man", merchandise for "Man" shows up.

  • Newbie
  • Whatever algorithm is used to display artist Merch on their artist page seems to not account for white space characters (or something).   While viewing the page for band "Man Man", merchandise...
  • 902 Views
  • 0 replies
  • 0 likes
  • 902 Views
  • 0 replies
  • 0 likes

Spotify doesnt appear on the Sonos "Add a Service" List...

I have spotify setup correctly, followed all the instructions about logging in using a Spotify account + uninstalled and reinstalled Sonos several times, but for some reason when I try to Add a Service in Sonos, Spotify is missing from the list. I on...

NoSpotify.png
  • Newbie
  • I have spotify setup correctly, followed all the instructions about logging in using a Spotify account + uninstalled and reinstalled Sonos several times, but for some reason when I try to Add a Servi...
  • user-removed
  • Not applicable
  • 2346 Views
  • 4 replies
  • 1 likes
  • 2346 Views
  • 4 replies
  • 1 likes

Solved!! Web Player Redirects to Main Spotify Page

First off, I'm on a tablet, which prevents me from downloading the desktop version or the mobile app, and from using any browser other than Internet Explorer.Every time I try to go to the Web Player, it just redirects me to the Spotify home page. No ...

  • Music Fan
  • First off, I'm on a tablet, which prevents me from downloading the desktop version or the mobile app, and from using any browser other than Internet Explorer. Every time I try to go to the Web Playe...
  • midiman
  • Music Fan
  • 26638 Views
  • 41 replies
  • 0 likes
  • Web Player
    Windows
  • 26638 Views
  • 41 replies
  • 0 likes

Webplayer - unable to list podcast episodes

I have to use the Webplayer on my work computer (unable to download desktop app), and when I go to listen to a podcast, it doesn't show me a list of available episodes or any details whatsoever. There's just a play button. I've attached a screenshot ...

  • Casual Listener
  • I have to use the Webplayer on my work computer (unable to download desktop app), and when I go to listen to a podcast, it doesn't show me a list of available episodes or any details whatsoever.&nbsp...
  • jaahcd
  • Newbie
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Web Player Search Limitations

Spotify Web Player has so many search limitations. It does not allow me to search friends or podcasts--Two things that I feel are very basic and supposed to be an integral part of Spotify. Anyone have any ideas on why this is?

  • Newbie
  • Spotify Web Player has so many search limitations. It does not allow me to search friends or podcasts--Two things that I feel are very basic and supposed to be an integral part of Spotify. Anyone hav...
  • 407 Views
  • 0 replies
  • 0 likes
  • Other
  • 407 Views
  • 0 replies
  • 0 likes

Google Home not working

Good Day- i trust you are well. Over the last week plus Spotify Premium has stopped working on my two Google Home devices. If I reboot the device it will work again or if I go to the Google Home App on my phone and stop casting it will work again. Ca...

  • Newbie
  • Good Day-   i trust you are well.   Over the last week plus Spotify Premium has stopped working on my two Google Home devices.  If I reboot the device it will work again or if I go...
  • Dcjentsch
  • Casual Listener
  • 26071 Views
  • 14 replies
  • 3 likes
  • Other
  • 26071 Views
  • 14 replies
  • 3 likes

Nuvo player and Spotify

Can anyone help? I have a nuvo player that was linked to my spotify account. Until a week or so ago I could play the spotify playlists through my nuvo system. But unfortunately not any more..................... When I now look at the Nuvo content pag...

  • Newbie
  • Can anyone help?  I have a nuvo player that was linked to my spotify account. Until a week or so ago I could play the spotify playlists through my nuvo system.  But unfortunately not any mo...
  • hinanoearlou
  • Newbie
  • 11161 Views
  • 7 replies
  • 6 likes
  • 11161 Views
  • 7 replies
  • 6 likes

Please provide detailed text description of Podcasts in Spotify mobile and desktop apps.

Dear Spotify, please provide a way to show the detailed textual description of podcast episodes from the Spotify Desktop and Spotify mobile Apps. This missing feature renders Spotify Podcast capability useless when the episode name is the podcast num...

  • Regular
  • Dear Spotify, please provide a way to show the detailed textual description of podcast episodes from the Spotify Desktop and Spotify mobile Apps. This missing feature renders Spotify Podcast capabili...
  • samanthaaviles
  • Newbie
  • 3786 Views
  • 2 replies
  • 19 likes
  • Other
  • 3786 Views
  • 2 replies
  • 19 likes

Alexa and Family Premium wont play songs directly (eg Alexa, play heros from David bowie on spotify)

Hi we are trying since 8 weeks or so: we have family premiumwe have alexa, connected, default music service is spotifyuntil 8 weeks (or more) ago it worked like a charmit was possible to play e.g. “alexa, play david bowie from spotify” —> it worked; ...

  • Newbie
  • Hi  we are trying since 8 weeks or so:  we have family premium we have alexa, connected, default music service is spotify until 8 weeks (or more) ago it worked like a charm it was pos...
  • miopea
  • Casual Listener
  • 1085 Views
  • 2 replies
  • 1 likes
  • Other
  • 1085 Views
  • 2 replies
  • 1 likes