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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

40857 Views

7 replies

2 likes

  • 40857 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34133 Views

183 replies

16 likes

Other
  • 34133 Views
  • 183 replies
  • 16 likes

Solved!!Superuser Contribution Dark/Shaded Box While Watching Podcast on iOS Connected To Tesla

PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 18.2 (issue has occurred in older firmware as well) My Question or Issue StatementA reoccurring issue occurs when watching video podcast (specifically, JRE) on my iPhone, while driving in a ...

Newbie

  Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 18.2 (issue has occurred in older firmware as well)   My Question or Issue Statement A reoccurring issue occu...

Joan

Moderator

307 Views

1 replies

0 likes

Other
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost audiobook hours up by falling asleep. Re-listen or timer feature might help?

I love the new audiobook free hours system but I was devastated to find out I ran out of hours in less than a week because I fell asleep at the start of a book! Could you make a feature that lets you re-listen to chapters you've listened to in the pa...

Newbie

I love the new audiobook free hours system but I was devastated to find out I ran out of hours in less than a week because I fell asleep at the start of a book!   Could you make a feature...

Lindsayeei

Visitor

2056 Views

4 replies

3 likes

  • 2056 Views
  • 4 replies
  • 3 likes

Superuser Contribution Save filtered photo from Discover Weekly list?

Hey guys, I know this is a silly one, but is there any way to save the neat filtered photo that they use for the Discover Weekly playlist? I love the pink and purple overlay and would like to save a copy, but the only way I can find is screenshotting...

Newbie

Hey guys,    I know this is a silly one, but is there any way to save the neat filtered photo that they use for the Discover Weekly playlist? I love the pink and purple overlay and would ...

irisadeada

Casual Listener

1068 Views

1 replies

5 likes

Account
Other
  • 1068 Views
  • 1 replies
  • 5 likes

Superuser Contribution How to remove user on remote podcast creator access ?

I added an external xml rss feed by mistake from a spotify account that belongs to someone. And I also added it on the right account.The podcast was validated and accessible on both accounts.How can I remove access to the account where I added it by ...

Newbie

I added an external xml rss feed by mistake from a spotify account that belongs to someone. And I also added it on the right account. The podcast was validated and accessible on both accounts. How ...

AlejaR

Moderator

198 Views

1 replies

0 likes

Connect
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution OTP Issue While Purchasing Spotify Premium

Dear Spotify Support Team,I am facing an issue while trying to purchase Spotify Premium. The OTP required for completing the purchase does not arrive on the first attempt. It only gets delivered after multiple tries, which makes the process inconveni...

Visitor

Dear Spotify Support Team, I am facing an issue while trying to purchase Spotify Premium. The OTP required for completing the purchase does not arrive on the first attempt. It only gets delivered af...

OscarDC

Moderator

557 Views

2 replies

1 likes

  • 557 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify on TV showing gray blank screen with white box?

My Spotify on my tv won’t load, it keeps showing a gray screen with a white box in the middle. I have confirmed it is not network related, I have tried uninstalling, clearing cache, fully restarting tv, factory resetting tv, all the troubleshooting s...

Casual Listener

My Spotify on my tv won’t load, it keeps showing a gray screen with a white box in the middle. I have confirmed it is not network related, I have tried uninstalling, clearing cache, fully restarting ...

Vasil

Moderator

783 Views

3 replies

1 likes

  • 783 Views
  • 3 replies
  • 1 likes

Superuser Contribution Recently played artists updating but friends activity is not

My friends recently played artists is actively adding new artists as they listen to music but their currently listening to says they last listened to music hours ago.

Visitor

My friends recently played artists is actively adding new artists as they listen to music but their currently listening to says they last listened to music hours ago.

Vasil

Moderator

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Superuser Contribution porque cuando quiero ver las letras de mi cancion me salen con fondo oscuro

cuando selecciono las letras de mi cancion me salen con fondo oscuro mas de lo normal antes salian con su color normal de la cancion ahoras las letras ya no salen blancos si no mas oscuros y su fondo mas todavia

Casual Listener

cuando selecciono las letras de mi cancion me salen con fondo oscuro mas de lo normal antes salian con su color normal de la cancion ahoras las letras ya no salen blancos si no mas oscuros y su fond...

ioto30

Casual Listener

640 Views

4 replies

0 likes

  • 640 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot cast podcast with video to Chromecast or in Android TV app

PlanPremiumCountrySweden DeviceLatest Chromecast, Android TV device from Tele2 My Question or IssueI haven't been able to cast any podcast with video to my screens connected with Chromecast since months ago. Now i got an android tv device from the lo...

Regular

Plan Premium Country Sweden   Device Latest Chromecast, Android TV device from Tele2   My Question or Issue I haven't been able to cast any podcast with video to my screens connec...

bwriflam

Visitor

8613 Views

25 replies

0 likes

  • 8613 Views
  • 25 replies
  • 0 likes

Superuser Contribution not able to verify email address to publish my podcast.

i clicked on link multiple times but always redirecting me to spotify for creators account and after that nothing is happening

Visitor

i clicked on link multiple times but always redirecting me to spotify for creators account and after that nothing is happening

Eni

Moderator

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution listener location data on artist profile leaks personal data

I noticed this on the desktop web app but it is likely an issue on other platforms as well. In the about section on an artist's page, under the number of monthly listeners, there's a list of cities where that artist is popular, each with a listener c...

Visitor

I noticed this on the desktop web app but it is likely an issue on other platforms as well. In the about section on an artist's page, under the number of monthly listeners, there's a list of cities w...

Eni

Moderator

1254 Views

1 replies

0 likes

  • 1254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Story Share has no music

In August of 2019 Spotify rolled out a feature that would allow for a short clip of a song to be played when you would share to a Facebook Story. Here's a link from that announcement: https://artists.spotify.com/blog/share-your-songs-on-facebook-stor...

Casual Listener

In August of 2019 Spotify rolled out a feature that would allow for a short clip of a song to be played when you would share to a Facebook Story. Here's a link from that announcement:   https:...

kasanndrarzr

Visitor

5615 Views

6 replies

0 likes

Connect
Music
Other
  • 5615 Views
  • 6 replies
  • 0 likes

Superuser Contribution how can i use crossfade on chromebook?

if im listening to a song that kind of merges with another song, example judge judy to sticky (by tyler the creator) it usually has crossfade, but when I'm on my Chromebook, there's just an awkward pause between the 2 songs

Visitor

if im listening to a song that kind of merges with another song, example judge judy to sticky (by tyler the creator) it usually has crossfade, but when I'm on my Chromebook, there's just an awkward p...

Yordan

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song available on Spotify Web, but not on the app

Hello.I have noticed some songs weren't available anymore on my playlists, so i assumed that the artist removed the song rights for Spotify.But, i decided to search the issue online, and found a link to the song on Spotify Web, and i opened, and i wa...

Music Fan

Hello. I have noticed some songs weren't available anymore on my playlists, so i assumed that the artist removed the song rights for Spotify. But, i decided to search the issue online, and found a ...

sbeat

Casual Listener

8216 Views

12 replies

0 likes

Web Player
Windows
  • 8216 Views
  • 12 replies
  • 0 likes

Superuser Contribution Why is Spotify rejecting my gift card?

When trying to redeem my Spotify gift card, bought by my son here in the UK, PIN number is declined as invalid. Please help.

Visitor

When trying to redeem my Spotify gift card, bought by my son here in the UK, PIN number is declined as invalid. Please help.

gayuj1rklxc00441z2jr

Visitor

444 Views

4 replies

0 likes

  • 444 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local Files sporadically disappear on mobile

PlanPremiumCountryUSDeviceSamsing Galaxy S22+Operating SystemAndroid My Question or IssueHello, I've been having issues with my local files for months now and I cannot find a good fix for it. I'll sync my local files and they will show up perfectly f...

Casual Listener

Plan Premium Country US Device Samsing Galaxy S22+ Operating System Android   My Question or Issue Hello, I've been having issues with my local files for months now and I cannot find a...

ThematicPDX

Casual Listener

6078 Views

10 replies

4 likes

  • 6078 Views
  • 10 replies
  • 4 likes

Superuser Contribution why is spotify keep pausing my music that i'm paying to promote

music drumbit album is being pause by spotify i paid 11.99 every month to promote music on my spotify profile why is they pausing my music which on my youngdelaney soundcloud profile

Casual Listener

music drumbit album is being pause by spotify i paid 11.99 every month to promote music on my spotify profile why is they pausing my music which on my youngdelaney soundcloud profile

AlejaR

Moderator

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of app after trying to create a playlist

This has been happening to my account that ive been using for multiple years (premium plan). Situation: I start working on a playlist and boom the odd situation happens when im disconnected from entire account and forceibly kicked off of the app some...

Casual Listener

This has been happening to my account that ive been using for multiple years (premium plan). Situation: I start working on a playlist and boom the odd situation happens when im disconnected from ...

Ivelina

Moderator

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution SpotifyErrorReport-763e-ff60-6efb-df93

SpotifyErrorReport-763e-ff60-6efb-df93Ошибка в Spotify не могу разобраться, что делать помогите!

Visitor

SpotifyErrorReport-763e-ff60-6efb-df93 Ошибка в Spotify не могу разобраться, что делать  помогите!

Ivelina

Moderator

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes