Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8817 Views
  • 65 replies
  • 8 likes
  • Other
  • 8817 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19596 Views
  • 9 replies
  • 2 likes
  • Other
  • 19596 Views
  • 9 replies
  • 2 likes

Superuser Contribution Blocked User’s Private Playlist on my recently played

So my ex and I broke up, I used to be on her Spotify family account but was removed. I blocked her on Spotify as well but today in my recently played tab was one of her private playlists. I was able to click on it and see all of the songs on the play...

  • Visitor
  • So my ex and I broke up, I used to be on her Spotify family account but was removed. I blocked her on Spotify as well but today in my recently played tab was one of her private playlists. I was able ...
  • Maria
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks Listening Time - Rewinding

Does rewinding and re-listening to portions of an audiobook add time to the monthly allotted listening time?I.e. A book is 8 hours, but I rewound parts and ended up listening to portions a second time that totalled 30 minutes. Is the total listening ...

  • Newbie
  • Does rewinding and re-listening to portions of an audiobook add time to the monthly allotted listening time? I.e. A book is 8 hours, but I rewound parts and ended up listening to portions a second t...
  • Susan_GP
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution A playlist not in my library keeps showing on the home page

PlanPremiumCountry DeviceMacbook, iphone 14 pro maxOperating SystemiOS17, MacOS Ventura My Question or IssueOn both my phone and my laptop a playlist that I do NOT have added to my library is the first thing I see when I open the app. How do I get ri...

  • Newbie
  • Plan Premium Country   Device Macbook, iphone 14 pro max Operating System iOS17, MacOS Ventura   My Question or Issue On both my phone and my laptop a playlist that I do NOT have ...
  • Redbeastsam
  • Newbie
  • 278 Views
  • 2 replies
  • 0 likes
  • Other
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't find podcasts in the app

PlanPremiumCountryUgandaDeviceSamsung A53Operating SystemAndroid Oreo My Question or IssueFor a few months now, I have not been able to find podcasts in the Spotify app both on my phone and Windows laptop. It isn't in the list of categories under "Br...

  • Visitor
  • Plan Premium Country Uganda Device Samsung A53 Operating System Android Oreo   My Question or Issue For a few months now, I have not been able to find podcasts in the Spotify app ...
  • Joan
  • Moderator
  • 155 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 155 Views
  • 1 replies
  • 1 likes

Superuser Contribution PSN account not linking to my spotify account

My spotify connects to my PS4 PSN but when i try to link playstation to spotify it doesn't work. I go to link account on my playstation, log in, and it keeps sending me back to the sign in screen. I tried to link the accounts on my computer but I kee...

  • Newbie
  • My spotify connects to my PS4 PSN but when i try to link playstation to spotify it doesn't work. I go to link account on my playstation, log in, and it keeps sending me back to the sign in screen. I ...
  • PinkPickle
  • Newbie
  • 588 Views
  • 2 replies
  • 0 likes
  • Sony
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I stop the screensaver from covering the song and artist on my LG TV

Spotify app came on the LG TV. When I play music, the screensaver covers the name of the song and artist. How do I stop the screensaver from coming up?

  • Visitor
  • Spotify app came on the LG TV. When I play music, the screensaver covers the name of the song and artist. How do I stop the screensaver from coming up?
  • Susan_GP
  • Moderator
  • 827 Views
  • 3 replies
  • 0 likes
  • 827 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist cover photo

I can change cover photos on all 34 of my playlists except for one. The images aren't the issue seeing as I can use them on other playlists. It's just that one playlist. I'll press edit playlist, change image, choose photo, select and position the ph...

  • Visitor
  • I can change cover photos on all 34 of my playlists except for one. The images aren't the issue seeing as I can use them on other playlists. It's just that one playlist. I'll press edit playlist, cha...
  • Lanciano007
  • Music Fan
  • 3482 Views
  • 9 replies
  • 3 likes
  • 3482 Views
  • 9 replies
  • 3 likes

Xbox One App - Toggle Off Surround Sound

Hi there. It appears in the latest Spotify Platform update (2.7) that surround sound support has been included. I am certain that many users are happy with this feature but as an audiophile it has destroyed my use of the app. The DSP that is being us...

  • Casual Listener
  • Hi there. It appears in the latest Spotify Platform update (2.7) that surround sound support has been included. I am certain that many users are happy with this feature but as an audiophile it has de...
  • tbar310
  • Visitor
  • 1777 Views
  • 2 replies
  • 5 likes
  • music
  • 1777 Views
  • 2 replies
  • 5 likes

Superuser Contribution Queue up a playlist!

You can queue up a song, why not a whole playlist?? I listen to my favorite songs on one playlist and then want to switch it up - but what if I can’t get to my phone? what if I’m driving? Why not be able to play one song you really want to hear then ...

  • Visitor
  • You can queue up a song, why not a whole playlist?? I listen to my favorite songs on one playlist and then want to switch it up - but what if I can’t get to my phone? what if I’m driving? Why not be ...
  • AlejaR
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does my google home stop play spotify when asking my other google home

When I want to play music through Spotify on my google nest mini and then my sister wants to play music on hers, it stops mine.

  • Visitor
  • When I want to play music through Spotify on my google nest mini and then my sister wants to play music on hers, it stops mine.
  • Susan_GP
  • Moderator
  • 1997 Views
  • 3 replies
  • 0 likes
  • 1997 Views
  • 3 replies
  • 0 likes

Frustration with Years of Inadequate Recommendations and Music Discovery on Spotify

Dear Spotify Team, I'm reaching out to express my long-standing frustration with the current state of recommendations, playlists, and music discovery on your platform. As a loyal user for years, I've come to rely on Spotify to discover new music and ...

  • Newbie
  • Dear Spotify Team,   I'm reaching out to express my long-standing frustration with the current state of recommendations, playlists, and music discovery on your platform. As a loyal user for ye...
  • Mitre226644
  • Roadie
  • 238 Views
  • 1 replies
  • 3 likes
  • 238 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify suddenly shoots volume to MAX and blows Hi-Fi Amplifier

Plan: Premium IndividualCountry: SpainDevice: Denon AVR-X4500 H and iPhone SEOperating System: iOS 17.4.1 I have a Denon AVR-X4500H amplifier and was listening to music from Spotify the other day (through Denon HEOS Music which is certified for Spoti...

  • Regular
  • Plan: Premium Individual Country: Spain Device: Denon AVR-X4500 H and iPhone SE Operating System: iOS 17.4.1   I have a Denon AVR-X4500H amplifier and was listening to music ...
  • ivanbobadilla
  • Regular
  • 1016 Views
  • 4 replies
  • 5 likes
  • Denon
  • 1016 Views
  • 4 replies
  • 5 likes

Superuser Contribution Podcasts are not working with Garmin

Getting a "Unable to Get content" when trying to download podcasts via my Garmin Forerunner 255. Music is syncing find. Issues appears to be only with podcasts.

  • Casual Listener
  • Getting a "Unable to Get content" when trying to download podcasts via my Garmin Forerunner 255. Music is syncing find. Issues appears to be only with podcasts.
  • seanseale
  • Newbie
  • 12919 Views
  • 82 replies
  • 29 likes
  • 12919 Views
  • 82 replies
  • 29 likes

Superuser Contribution lyric suggestion for a song

I have friends who make songs, and they deserve to have the lyric on their song, and i would like to submit the lyrics or someone do it

  • Visitor
  • I have friends who make songs, and they deserve to have the lyric on their song, and i would like to submit the lyrics or someone do it 
  • Vasil
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasters login wont work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePodcasters log in for us won't work. Want to get our account back to post podcasts. Please he...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Podcast...
  • Maria
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • Other
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Can't connect to Google Nest Mini

PlanPremiumCountryCanadaDeviceDesktop / Google Nest Mini (2nd Gen)Operating SystemWindows 10 My Question or IssueFor some time now I've been having problems using the "Connect to a device" function in the desktop app (version 1.1.97.962).When selecti...

  • Regular
  • Plan Premium Country Canada Device Desktop / Google Nest Mini (2nd Gen) Operating System Windows 10   My Question or Issue For some time now I've been having problems using the "Connec...
  • Yordan
  • Moderator
  • 1574 Views
  • 15 replies
  • 0 likes
  • Connect
  • 1574 Views
  • 15 replies
  • 0 likes