Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Noodlewhips

Casual Listener

28443 Views

153 replies

14 likes

Other
  • 28443 Views
  • 153 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23852 Views

9 replies

2 likes

Other
  • 23852 Views
  • 9 replies
  • 2 likes

Superuser Contribution My phone when connected to my car via usb randomly cuts out, why?

No matter the song, downloaded or not, at random songs will cut out for 1-2 seconds and i can see on my radio it never skips but the audio cuts out. This does not happen when listening via bluetooth for headphones and this does not happen on my pc.I'...

Casual Listener

No matter the song, downloaded or not, at random songs will cut out for 1-2 seconds and i can see on my radio it never skips but the audio cuts out. This does not happen when listening via bluetooth ...

Chromium24

Casual Listener

381 Views

3 replies

0 likes

  • 381 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t see percentages on audiobooks

24/06/24 PlanPremiumCountryAustralia DeviceiPhone 11 and iPad Operating SystemiOS 17 My Question or IssueWhy Can’t see percentages on audiobooks

Regular

24/06/24    Plan Premium Country Australia  Device iPhone 11 and iPad  Operating System iOS 17   My Question or Issue Why Can’t see percentages on audiobooks

jengallistener19024

Visitor

3153 Views

21 replies

0 likes

Other
  • 3153 Views
  • 21 replies
  • 0 likes

Superuser Contribution why isnt my alexa app linking my spotify account

whenever i try and link my acc it goes to spotify and a check mark pops up for a second and disappears, and spotidy doesnt connect

Newbie

whenever i try and link my acc it goes to spotify and a check mark pops up for a second and disappears, and spotidy doesnt connect

Novy

Moderator

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Audiobook playback 1x speed default slower than natural state - anyone else?

Has anyone noticed a slowdown in the default 1x speed setting when playing back audiobooks in the last few weeks (NOV 2024)?(I'll follow with a test of a book available in both Spotify and Audible)Not to characterize (yet) the experience, but it make...

Newbie

Has anyone noticed a slowdown in the default 1x speed setting when playing back audiobooks in the last few weeks (NOV 2024)? (I'll follow with a test of a book available in both Spotify and Audibl...

269 Views

0 replies

0 likes

Other
  • 269 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs listened not appearing on Recently played and not counted in Wrapped?

I spend a lot of time listening to music in group session with a colleague at work. The songs we've listened to haven't appeared in the Recently played section and that made us wonder whether or not those have been completely ignored in Spotify Wrapp...

Newbie

I spend a lot of time listening to music in group session with a colleague at work. The songs we've listened to haven't appeared in the Recently played section and that made us wonder whether or not ...

xwes

Newbie

5442 Views

5 replies

0 likes

  • 5442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Full version of audiobook

I cannot access the full version of a book. Im only getting 5 mins in each chapter. I am the account manager.

Visitor

I cannot access the full version of a book. Im only getting 5 mins in each chapter. I am the account manager.

MihailY

Moderator

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Gift card not working

Received a gift card as a gift and the code is not able to be read. $30.

Visitor

Received a gift card as a gift and the code is not able to be read. $30.

PrJoYo

Regular

276 Views

2 replies

0 likes

  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't report content due to required dropdown missing values

Trying to report content (for an audiobook, if that matters) - it brings me to a page with a blank text field (not sure what that's for) and then a dropdown labelled "what type of content are you reporting?". This dropdown is required, but it has no ...

Regular

Trying to report content (for an audiobook, if that matters) - it brings me to a page with a blank text field (not sure what that's for) and then a dropdown labelled "what type of content are you rep...

MihailY

Moderator

324 Views

3 replies

1 likes

  • 324 Views
  • 3 replies
  • 1 likes

Spotify Student

Canada Hi, I've been trying to get Spotify student but universities in Quebec are not eligible. Why is this? I go to Bishop University and have friends at Université Sherbrooke with the same problem.

Newbie

Canada    Hi, I've been trying to get Spotify student but universities in Quebec are not eligible. Why is this?  I go to Bishop University and have friends at Université Sherbrooke ...

Maxim

Spotify Star

330 Views

1 replies

0 likes

music
  • 330 Views
  • 1 replies
  • 0 likes

Invalid ABN

PlanPremiumCountryAustraliaDevice(Macbook Pro 2023)Operating System (MacOS Ventura) My Question or IssueI'm trying to create a campaign on spotify for artists and I'm trying to input my ABN which is active and it keeps saying that my ABN is invalid. ...

Newbie

Plan Premium Country Australia Device (Macbook Pro 2023) Operating System   (MacOS Ventura)   My Question or Issue I'm trying to create a campaign on spotify for artists and I'm ...

band-helper

Visitor

990 Views

2 replies

1 likes

person
  • 990 Views
  • 2 replies
  • 1 likes

I am experiencing an issue with verifying my email for my Spotify account.

I am experiencing an issue with verifying my email for my Spotify account. When I click the verification link in the email, it redirects me back to the Spotify homepage, where I'm prompted to verify my account again. This action repeatedly triggers a...

Visitor

I am experiencing an issue with verifying my email for my Spotify account. When I click the verification link in the email, it redirects me back to the Spotify homepage, where I'm prompted to verify ...

KatesHere

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player stops working with DEVICE_NOT_FOUND error

PlanPremiumCountryUSA DeviceMacbook ProOperating SystemmacOS My Question or IssueThe web player stops working after a some time when using firefox (version 122): clicking the play button does nothing and the network request shows a 404 error with {"e...

Regular

Plan Premium Country USA   Device Macbook Pro Operating System macOS   My Question or Issue The web player stops working after a some time when using firefox (version 122): click...

Eni

Moderator

2642 Views

16 replies

1 likes

Other
  • 2642 Views
  • 16 replies
  • 1 likes

Superuser Contribution Tracks uploaded to your artist profile are not yours

whaz to do if your artist name and photo is the ARTIST account but the tracks uploaded are not yours or anything to do with you

Newbie

whaz to do if your artist name and photo is the ARTIST account but the tracks uploaded are not yours or anything to do with you

AlejaR

Moderator

216 Views

1 replies

0 likes

Other
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library problem - no media available for browsing here

I'm using SPOTIFY (4.3.3.0) installed in my car Volvo XC60.Once selecting the library I try to browse the playlists but i get the message:"no media available for browsing here ".Indeed I have at least 20 different playlist that i can reach by Desktop...

Gig Goer

I'm using SPOTIFY (4.3.3.0) installed in my car Volvo XC60. Once selecting the library I try to browse the playlists but i get the message: "no media available for browsing here ". Indeed I have a...

kroxius

Casual Listener

12615 Views

119 replies

6 likes

  • 12615 Views
  • 119 replies
  • 6 likes

Speakers with built in Spotify app.

Hi, are there any speakers with built in Spotify app, like the Logitech Squeezebox? The problem with Spotify connect is that you need an extra device (cellphone, tablet etc) to control Spotify. My kids don't have there own phones yet but still want t...

Newbie

Hi, are there any speakers with built in Spotify app, like the Logitech Squeezebox? The problem with Spotify connect is that you need an extra device (cellphone, tablet etc) to control Spotify. My ki...

hiyn

Newbie

813 Views

1 replies

0 likes

music
  • 813 Views
  • 1 replies
  • 0 likes