Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5677 Views
  • 40 replies
  • 6 likes
  • Other
  • 5677 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18779 Views
  • 9 replies
  • 2 likes
  • Other
  • 18779 Views
  • 9 replies
  • 2 likes

Spotify on vizio tv

So I have Spotify on my tv and my playlists used to show up and I'd be able to listen to them, but now nothing even comes up. Help me please!

  • Newbie
  • So I have Spotify on my tv and my playlists used to show up and I'd be able to listen to them, but now nothing even comes up. Help me please!
  • MattSuda
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Other
  • 282 Views
  • 1 replies
  • 0 likes

Spotify Executive Among Dead, Sweden Terrorist Attack

I know it's off topic. I am a recent new user and have been enjoying the community forum to work out the problems with the web player. No matter how much trouble we have, it doesn't compare with this. Spotify Executive Among One of the Dead in Sweden...

  • Roadie
  • I know it's off topic. I am a recent new user and have been enjoying the community forum to work out the problems with the web player. No matter how much trouble we have, it doesn't compare with this...
  • 232 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 232 Views
  • 0 replies
  • 0 likes

New Design, wasted space, missing overview

Dear Spotify Team,I use spotify solely on the desktop. Up until now, the design allowed me to have a very easy overview over big lists of songs.The new design is terrible in this regard. With my quad-resolution, I see now some bunched together text o...

  • Newbie
  • Dear Spotify Team, I use spotify solely on the desktop. Up until now, the design allowed me to have a very easy overview over big lists of songs. The new design is terrible in this regard. With...
  • 216 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 216 Views
  • 0 replies
  • 0 likes

Amazon Tap won't sync after playing with Spotify via Bluetooth in car, help!

I love playing Spotify in my car via Bluetooth, but when I get back in the house and try to play it via my Amazon Tap, I can't get it to sync. I can tell Alexa to play Spotify after I have it on - on my phone, but it plays what it wants to and it isn...

  • Newbie
  • I love playing Spotify in my car via Bluetooth, but when I get back in the house and try to play it via my Amazon Tap, I can't get it to sync.  I can tell Alexa to play Spotify after I have it o...
  • 276 Views
  • 0 replies
  • 1 likes
  • 276 Views
  • 0 replies
  • 1 likes

Just Take Spotify Off Roku Already

Spotify on Roku is terrible. Never updated.Crashes constantly.Interface is from 2012.No Spotify Connect.And now they've taken away Playlists.Just get rid of the app and save yourselves the pages and pages of complaints.Or be honest with those of us w...

  • Casual Listener
  • Spotify on Roku is terrible.  Never updated. Crashes constantly. Interface is from 2012. No Spotify Connect. And now they've taken away Playlists. Just get rid of the app and save yourse...
  • tmccagg
  • Casual Listener
  • 401 Views
  • 2 replies
  • 8 likes
  • Other
  • 401 Views
  • 2 replies
  • 8 likes

No way to delete playlists on new UI

I can't find were to delete playlists on the new UI. The three dots only have start radio and copy playlist link. In addition if I delete on mobile, it still exists on the web. Also where do you make a playlist private?

  • Newbie
  • I can't find were to delete playlists on the new UI. The three dots only have start radio and copy playlist link. In addition if I delete on mobile, it still exists on the web. Also where do you make...
  • ___Aiden___
  • Casual Listener
  • 878 Views
  • 13 replies
  • 1 likes
  • Web Player
  • 878 Views
  • 13 replies
  • 1 likes

Spotify for Samsung TV (Tizen) freezing when starting

I have a Samsung TV that I bought last year, that uses Tizen. Spotify initialized correctly maybe at the first time that I've tried. Since then, every time I try to initialize Spotify, I get stucked at initialization, with a black screen, Spotify log...

  • Regular
  • I have a Samsung TV that I bought last year, that uses Tizen.   Spotify initialized correctly maybe at the first time that I've tried. Since then, every time I try to initialize Spotify, I get...
  • renanno
  • Regular
  • 453 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 453 Views
  • 1 replies
  • 1 likes

Unsubscribing is Liberating!!

It is abundantly clear that Spotify is not too concerned with the satifaction of customers regarding issues with the new web version UI.https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/New-Spotify-Web-Player-Design-NEW-2017-DESIGN-FE...

  • Casual Listener
  • It is abundantly clear that Spotify is not too concerned with the satifaction of customers regarding issues with the new web version UI. https://community.spotify.com/t5/Desktop-Linux-Windows-W...
  • oldchili
  • Casual Listener
  • 283 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 283 Views
  • 1 replies
  • 1 likes

My song is under another artist.

Hey. I uploaded a song through record union the other day. When it got released it was on another artist then me. Wrong artist: https://open.spotify.com/artist/6QfzQHRly1RBEVqWupTecoMy account: https://open.spotify.com/user/1117660046 So I was hoping...

  • Casual Listener
  • Hey. I uploaded a song through record union the other day. When it got released it was on another artist then me.   Wrong artist: https://open.spotify.com/artist/6QfzQHRly1RBEVqWupTeco M...
  • SimenLindberg
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • music
  • 498 Views
  • 2 replies
  • 0 likes

Ps4 not connecting

When ever I hit the speaker button to connect it flashes green and looks like it connected normally for a millisecond and then goes back to how it looked before

  • Newbie
  • When ever I hit the speaker button to connect it flashes green and looks like it connected normally for a millisecond and then goes back to how it looked before
  • Kickboxer88
  • Casual Listener
  • 2817 Views
  • 12 replies
  • 1 likes
  • Connect
  • 2817 Views
  • 12 replies
  • 1 likes

New version of web player

While I can listen on the Spotify web player from work, Due to Admin privs at my company I can't install the Spotify app on my work laptop.I noticed the layout of the Web player changed this morning and that it's not longer being scrobbled to last.fm...

  • Casual Listener
  • While I can listen on the Spotify web player from work, Due to Admin privs at my company I can't install the Spotify app on my work laptop. I noticed the layout of the Web player changed this morn...
  • kazimoftarsus
  • Music Fan
  • 757 Views
  • 1 replies
  • 2 likes
  • Web Player
  • 757 Views
  • 1 replies
  • 2 likes

Spotify? More like spotted bugs.

Who would think that a billion dollar company like spotify would have simple and recurring issues with the web player. Hundreds of employees yet after months the same problems exists. After having two tabs open or just one the player glitches out, bu...

  • Newbie
  • Who would think that a billion dollar company like spotify would have simple and recurring issues with the web player. Hundreds of employees yet after months the same problems exists. After having tw...
  • 220 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 220 Views
  • 0 replies
  • 0 likes

Artists not showing

I logged into spotify and all my albums, songs and playlists are showing but not all artists are showing. I get a few but not all of them, refreshing the page won't work, neither will scrolling down or logging out. What is wrong with it? Also! The so...

  • Visitor
  • I logged into spotify and all my albums, songs and playlists are showing but not all artists are showing. I get a few but not all of them, refreshing the page won't work, neither will scrolling down ...
  • 713 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 713 Views
  • 0 replies
  • 0 likes

amazon echo won't sync w Spotify after apple iOS upgrade

hello, i just upgraded my macbook and iphone IOS (that came out few days ago) and ever since, i can't sync or manage echo to play spotify. before the spotify app would have echo as my second devide and i can control the playlist and what to play on e...

  • Newbie
  • hello,  i just upgraded my macbook and iphone IOS (that came out few days ago) and ever since, i can't sync or manage echo to play spotify. before the spotify app would have echo as my second d...
  • laskater2
  • Newbie
  • 846 Views
  • 4 replies
  • 2 likes
  • 846 Views
  • 4 replies
  • 2 likes

Roku Smart TV

I've had the Spotify app on my Roku smart TV, but I noticed last week, that I cannot access my playlists from the app. Does anyone know how to add this back in? It only has the options, 'Now Playing,' 'What's New,' and 'Search,' so I am not able to p...

  • Newbie
  • I've had the Spotify app on my Roku smart TV, but I noticed last week, that I cannot access my playlists from the app. Does anyone know how to add this back in? It only has the options, 'Now Playing,...
  • MattSuda
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Playlist Name or Deleting Playlist

So recently in spotify, I noticed that when I right click only three options come up. Those are to start radio, make public, or copy playlist link. I think this came with the new update, but I'm trying to change my playlist name and don't know how. I...

  • Newbie
  • So recently in spotify, I noticed that when I right click only three options come up. Those are to start radio, make public, or copy playlist link. I think this came with the new update, but I'm t...
  • MattSuda
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 472 Views
  • 1 replies
  • 0 likes

Search Not Returning Results - Jaguar Land Rover InControl Apps

Hi, I'm running Spotify in my car using the JLR InControl Apps. Whenever I use the search function on the car screen and search for a specific song it returns no results. However when I search on the spotify app on my phone the song clearly exists. I...

  • Newbie
  • Hi,   I'm running Spotify in my car using the JLR InControl Apps.   Whenever I use the search function on the car screen and search for a specific song it returns no results. Howev...
  • 669 Views
  • 0 replies
  • 0 likes
  • music
  • 669 Views
  • 0 replies
  • 0 likes

Devices management

Can a lock be put on family members connecting to certain devices such as £2k amps! When phone volume is maxed! A simple add and removed devices would be great.

  • Casual Listener
  • Can a lock be put on family members connecting to certain devices such as £2k amps! When phone volume is maxed! A simple add and removed devices would be great.
  • MattSuda
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 524 Views
  • 1 replies
  • 0 likes

Spotify New 2017 Web Player Interface lost my saved artist

Hi All, I am using web player.. I also have a premium account. For some reason, as I tried to check my saved artist, everything is lost! Can someone help me reolve this? Thanks!

  • Regular
  • Hi All,   I am using web player..   I also have a premium account.   For some reason, as I tried to check my saved artist, everything is lost!   Can someone help me reolve...
  • 185 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 185 Views
  • 0 replies
  • 0 likes