Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11836 Views
  • 80 replies
  • 9 likes
  • Other
  • 11836 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20436 Views
  • 9 replies
  • 2 likes
  • Other
  • 20436 Views
  • 9 replies
  • 2 likes

Solved!! Incorrect Song Title

Dear Spotify, I think the title of this song (https://open.spotify.com/track/4nSbCo9jzXK3kinvyz8LYa) is "Land of Gods" instead of "Lukisan Pagi". And the artist name should be "Tohpati featuring Shakila", not "Tohpati" alone. Cmiiw, thanks.Source: (L...

  • Casual Listener
  • Dear Spotify, I think the title of this song (https://open.spotify.com/track/4nSbCo9jzXK3kinvyz8LYa) is "Land of Gods" instead of "Lukisan Pagi". And the artist name should be "Tohpati feat...
  • farizaulian
  • Casual Listener
  • 621 Views
  • 2 replies
  • 0 likes
  • music
  • 621 Views
  • 2 replies
  • 0 likes

Layout and options on Chomebook

Just was wondering why the Acer Chromebook version is so scaled back in comparison to how it looks on the desktop version. Your menus are totally different and when I search for Playlists my results are limited, whereas I found what I was looking for...

  • Newbie
  • Just was wondering why the Acer Chromebook version is so scaled back in comparison to how it looks on the desktop version. Your menus are totally different and when I search for Playlists my results ...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Solved!! I got question about music when they delete it from your music?

When saved your music and some day they be remove and stuff can you put it on playlist of your own so it will not get removed? I want to keep the music i saved i dont want it get deleted please answer my question Thank you,Christopher Moyes

  • Regular
  • When saved your music and some day they be remove and stuff can you put it on playlist of your own so it will not get removed? I want to keep the music i saved i dont want it get deleted please answe...
  • ruipgv
  • Music Fan
  • 546 Views
  • 3 replies
  • 0 likes
  • music
  • 546 Views
  • 3 replies
  • 0 likes

Roku Playlists Please!

I used to listen to roku playlists outside on our patio but without it i can no longer do this please bring them back

  • Newbie
  • I used to listen to roku playlists outside  on our patio but without it i can no longer do  this please bring them back
  • 207 Views
  • 0 replies
  • 1 likes
  • Other
  • 207 Views
  • 0 replies
  • 1 likes

Web Player Finds New Ways to Fail

Spotify is amazing but the Web Player is not. It stops working every day. Sometimes clearing the cache works, sometimes it doesn't. Sometimes it starts working again and sometimes it stays broken for days at a time. I am using a standard Windows set ...

  • Newbie
  • Spotify is amazing but the Web Player is not. It stops working every day. Sometimes clearing the cache works, sometimes it doesn't. Sometimes it starts working again and sometimes it stays ...
  • 235 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 235 Views
  • 0 replies
  • 0 likes

Samsung TV doesn't load my playlists

Hello friends, I have about 20 playlists stored in my account, unfortunately, the Samsung on my Samsung is not loaded correctly. The same problem I have synonymous to my AV receiver. THX

  • Newbie
  • Hello friends, I have about 20 playlists stored in my account, unfortunately, the Samsung on my Samsung is not loaded correctly. The same problem I have synonymous to my AV receiver.   THX
  • 500 Views
  • 0 replies
  • 0 likes
  • Onkyo
    Samsung
  • 500 Views
  • 0 replies
  • 0 likes

Imported Music to PS4

Yeah, so, I'm a music lover AND a gamer. I was wondering if we could listen to our imported music (from Windows desktop spotify) into our Playstation4 Spotify app the same way we listen to imported music using premium android/ios. To anyone who can h...

  • Newbie
  • Yeah, so, I'm a music lover AND a gamer. I was wondering if we could listen to our imported music (from Windows desktop spotify) into our Playstation4 Spotify app the same way we listen to imported m...
  • 272 Views
  • 0 replies
  • 0 likes
  • Sony
  • 272 Views
  • 0 replies
  • 0 likes

Brazilian Social security reform

It has come to my knowledge that Spotify is advertising a propaganda of the project that aims to promote a social security reform in Brazil. I find it highly inappropriate, giving the vulnerability brazilian population is going through regarding its ...

  • Newbie
  • It has come to my knowledge that Spotify is advertising a propaganda of the project that aims to promote a social security reform in Brazil. I find it highly inappropriate, giving the vulnerability b...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

[Web player] Daily mix list hate track doesn't work

Hi,I noticed that this function doesn't work anymore Hate a track? Tap the icon while it plays so it won’t crop up in your mix again. You’ll also get the option to remove all songs by that artist from your mixes. Simply nothing happens when i tap it ...

  • Casual Listener
  • Hi, I noticed that this function doesn't work anymore    Hate a track? Tap the  icon while it plays so it won’t crop up in your mix again. You’ll also get the option to remove all ...
  • 230 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution WP7 PlayLists stuck on "loading" on smart TV

Hi there,I try to play any playlist (playlists wich I'm suscribed, not the ones I made) on Smart TV and always are "loading" and its impossible to play them. I have two Smart TV (LG and Samsung) and I have the same problem.I tried to log out and log ...

  • Casual Listener
  • Hi there, I try to play any playlist (playlists wich I'm suscribed, not the ones I made) on Smart TV and always are "loading" and its impossible to play them. I have two Smart TV (LG and Samsung) ...
  • ebwe
  • Casual Listener
  • 431 Views
  • 1 replies
  • 0 likes
  • music
  • 431 Views
  • 1 replies
  • 0 likes

deletion of playlists created by spotify

hey i have a question that's been bothering me for quite some time: there has been a playlist called "hip-hop chillout" (created by spotify itself). i subscribed to it and even streamed it offline, but it seems to have been deleted - i can't find it ...

  • Visitor
  • hey i have a question that's been bothering me for quite some time: there has been a playlist called "hip-hop chillout" (created by spotify itself). i subscribed to it and even streamed it offline, b...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

music stops playing when using bluetooth device on samsung galaxy

Hello I recently puchased a Galaxy S7. When i am listening to Spotfy on a bluetooth deive the music stops playing when the home screen locks. I have tried to uninstall and reinstall the app and looked into shutting down any other audio app open in my...

  • Newbie
  • Hello   I recently puchased a Galaxy S7. When i am listening to Spotfy on a bluetooth deive the music stops playing when the home screen locks. I have tried to uninstall and reinstall the app ...
  • alexis-rodrigue
  • Regular
  • 740 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 740 Views
  • 2 replies
  • 1 likes

import playlist or media library from itunes

When I click on file, import playlist from itunes on my desktop premium spotify software, there happens.... absolutely nothing... . Why? I don't even get a dialog box or anything, or an error message... . And please let me choose my post tags myself,...

  • Casual Listener
  • When I click on file, import playlist from itunes on my desktop premium spotify software, there happens.... absolutely nothing... . Why? I don't even get a dialog box or anything, or an error message...
  • 232 Views
  • 0 replies
  • 0 likes
  • Other
  • 232 Views
  • 0 replies
  • 0 likes

Solved!! How do i know who is following my playlist?

My playlist has been getting quiet the attention lately and I was wondering how I would be able to see who is following my playlist?Thanks in advanceAdamshttps://open.spotify.com/user/12142849195/playlist/4auKvz40rReBVJ3l6fCXVv

  • Regular
  • My playlist has been getting quiet the attention lately and I was wondering how I would be able to see who is following my playlist? Thanks in advance Adams https://open.spotify.com/user/121428491...
  • MattSuda
  • Spotify Star
  • 61050 Views
  • 3 replies
  • 1 likes
  • Alternative
  • 61050 Views
  • 3 replies
  • 1 likes

What's happening with the Spotify / Uber partnership?

This was going to roll out over the 'next few weeks' globally a couple years ago, what's happening now?Personally I'd love to be able to play music through the Uber.Thanks.

  • Newbie
  • This was going to roll out over the 'next few weeks' globally a couple years ago, what's happening now? Personally I'd love to be able to play music through the Uber. Thanks.
  • MattSuda
  • Spotify Star
  • 1238 Views
  • 1 replies
  • 0 likes
  • 1238 Views
  • 1 replies
  • 0 likes

Sonas system not allowing spotify

When I go to use Spotify on my Sonas system it tells me I need to upgrade my subscription but I have done this already? Any suggestions?

  • Newbie
  • When I go to use Spotify on my Sonas system it tells me I need to upgrade my subscription but I have done this already? Any suggestions?
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Is there a way to know who's following my playlists and me?

Hi there! I'm a newbie here and I hope you don't mind if I ask this...I'd like to know who's following me and my playlists in order to follow they back - or block for safety. I have looked around and I have found nothing! This is my username - spotif...

  • Regular
  • Hi there! I'm a newbie here and I hope you don't mind if I ask this... I'd like to know who's following me and my playlists in order to follow they back - or block for safety. I have looked around a...
  • jingham2
  • Newbie
  • 13207 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 13207 Views
  • 2 replies
  • 0 likes

Support for SmartDeviceLink (SDL) vs. Ford's AppLink technology?

Hello Spotify and community, since the Spotify mobile app supports Ford's AppLink technology for integration with Ford in-vehicle infotainment systems [1], I was wondering (from a developer's point of view) if the Spotify mobile app provides the same...

  • Newbie
  • Hello Spotify and community,   since the Spotify mobile app supports Ford's AppLink technology for integration with Ford in-vehicle infotainment systems [1], I was wondering (from a developer'...
  • 1929 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
  • 1929 Views
  • 0 replies
  • 0 likes

[BUG?] Filter song and It will be played

Hi guys! I've found something that I don't know If its a bug or a special feature, but I think It's interesting to share. If you are playing a song and search for a specific one with the filter while the first is about to end, the one you are looking...

  • Newbie
  • Hi guys! I've found something that I don't know If its a bug or a special feature, but I think It's interesting to share. If you are playing a song and search for a specific one with the filter while...
  • 276 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
  • 276 Views
  • 0 replies
  • 0 likes