Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Solved!! Spotify vouchers

Hi. How do I redeem my spotify gift voucher and what can I put it towards? Thanks

  • Newbie
  • Hi. How do I redeem my spotify gift voucher and what can I put it towards? Thanks
  • iranspotify
  • Music Fan
  • 533 Views
  • 2 replies
  • 0 likes
  • music
  • 533 Views
  • 2 replies
  • 0 likes

Customization of playlists (cover and description box)

I have to accounts in my Family Plan. Second account which I use on my SmartTV LG let me add any song to playlist but it does not remember this activity and after restarting application or TV song disappear from playlist.

  • Regular
  • I have to accounts in my Family Plan. Second account which I use on my SmartTV LG let me add any song to playlist but it does not remember this activity and after restarting application or TV song di...
  • 198 Views
  • 0 replies
  • 0 likes
  • Other
  • 198 Views
  • 0 replies
  • 0 likes

Problem playing Spotify on Devialet Spark app on Mac

Just updated my Spark app for the Devialet Phantom sound system.Spotify now appears as a possible source of music.The suggested method to stream Spotify does not work.Has anyone managed to use the suggested Connect method ?Thanks,U

  • Casual Listener
  • Just updated my Spark app for the Devialet Phantom sound system. Spotify now appears as a possible source of music. The suggested method to stream Spotify does not work. Has anyone managed to use ...
  • Upmannboy
  • Casual Listener
  • 1694 Views
  • 2 replies
  • 0 likes
  • Other
  • 1694 Views
  • 2 replies
  • 0 likes

Yamaha CD NT 670 MusicCast loss of Audio Quality

HI I have been using a Music Cast yamaha successfully with Spotify Premuim from iphones and ipad. But now the quality is poor with intermitent cutting out and pause throughout the songs. I have tried reinstalling and connecting with other devices- it...

  • Newbie
  • HI   I have been using a Music Cast yamaha successfully with Spotify Premuim from iphones and ipad. But now the quality is poor with intermitent cutting out and pause throughout the songs. &nb...
  • 1021 Views
  • 0 replies
  • 0 likes
  • 1021 Views
  • 0 replies
  • 0 likes

Rearranging Songs in a Playlist

I am unable to rearrange songs in any of the playlists I've created. I've seen multiple other responses to this question that simply say "click and drag" but whenever I do that the program displays a small crossed out circle and nothing happens. I am...

  • Newbie
  • I am unable to rearrange songs in any of the playlists I've created. I've seen multiple other responses to this question that simply say "click and drag" but whenever I do that the program displays a...
  • JBBdude
  • Casual Listener
  • 570 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 570 Views
  • 4 replies
  • 0 likes

publish remix

Hello is there a way to upload/publish a own remix from a song that is already on spotify?

  • Newbie
  • Hello is there a way to upload/publish a own remix from a song that is already on spotify?
  • Hubo
  • Community Legend
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Solved!! via API - "bad playlist" makes browsing playlists very slow

Using Spotify via Squeezebox. Browsing playlists has been very slow lately. Looking at my logs now, I see this error:process_playlists:1249 bad playlist: 7 of 110 - unable to loadHow do I figure out which playlist this is so I can delete it and make ...

  • Casual Listener
  • Using Spotify via Squeezebox. Browsing playlists has been very slow lately. Looking at my logs now, I see this error: process_playlists:1249 bad playlist: 7 of 110 - unable to load How do I figure ...
  • maffew222
  • Casual Listener
  • 1182 Views
  • 1 replies
  • 0 likes
  • Logitech
  • 1182 Views
  • 1 replies
  • 0 likes

Your Daily Mix don't work with BOSE Sound Touch 30

Spotify App on IOS can't play with Bose Sound Touch 30 with @Connect feature.All standard and radio Play List are working fine the unique impacted playlist are the new feature Daily Mix. Anyone can help me to fix the Big issue?

  • Newbie
  • Spotify App on IOS can't play with Bose Sound Touch 30 with @Connect feature. All standard and radio Play List are working fine the unique impacted playlist are the new feature Daily Mix. Anyone can...
  • morrisvelasco
  • Newbie
  • 1166 Views
  • 8 replies
  • 1 likes
  • 1166 Views
  • 8 replies
  • 1 likes

spotify app stopped working, month later the web player stopped too!

Spotify app stopped working 3 months ago (Windows 7) but web player still worked...now this will not work either. I have uninstalled and reinstalled in safe mode: in safe mode I get a normal-looking screen with all my usual details but sound is off (...

  • Newbie
  • Spotify app stopped working 3 months ago (Windows 7) but web player still worked...now this will not work either. I have uninstalled and reinstalled in safe mode: in safe mode I get a normal-looking ...
  • 195 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 195 Views
  • 0 replies
  • 0 likes

Daily Mix on Denon Heos fails

I can start a Daily MIx on my Denon Heos system using Spotify Connect.But when I first start a normail playlist (which works fine after the latest Denon Heos update), and then try to switch to a daily mix, this will not work. My speakers stay silent....

  • Regular
  • I can start a Daily MIx on my Denon Heos system using Spotify Connect. But when I first start a normail playlist (which works fine after the latest Denon Heos update), and then try to switch to a da...
  • rudelm
  • Music Fan
  • 369 Views
  • 2 replies
  • 0 likes
  • Denon
  • 369 Views
  • 2 replies
  • 0 likes

Superuser Contribution App thinks it's offline when it's not...frequently...on Windows Phone

On my Lumia 1520 the app frequently says "Offline" even though it has strong WiFi AND mobile signal. Turning mobile data off and back on fixes it but....seriously? Please add a more frequent or robust networks status check to the WP app so that it kn...

  • Casual Listener
  • On my Lumia 1520 the app frequently says "Offline" even though it has strong WiFi AND mobile signal. Turning mobile data off and back on fixes it but....seriously?   Please add a more frequent...
  • hulakai
  • Casual Listener
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

No sound on iTunes playlist

Hi all, I hope someone can solve this mystery... There is no sound on my imported iTunes playlist. The files are m4a and I have Quick Time Player installed for that reason. The spotify songs work fine. Am I missing something obvious? (I have of cours...

  • Casual Listener
  • Hi all, I hope someone can solve this mystery...   There is no sound on my imported iTunes playlist.   The files are m4a and I have Quick Time Player installed for that reason.   ...
  • denise1ramirez
  • Casual Listener
  • 400 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 400 Views
  • 3 replies
  • 0 likes

PS3播放問題

我的PS3播放SPOTIFY會在歌曲切換時發生無法順暢播出音樂的狀況,音樂總是自行中斷,必須連續按下選擇的曲目直到音樂順利播出為止PS4播放則是正常請問這是PS3版本的SPOTIFY有BUG嗎?請問有PS3的使用者發現相同的異常嗎?

  • Newbie
  • 我的PS3播放SPOTIFY會在歌曲切換時發生無法順暢播出音樂的狀況,音樂總是自行中斷,必須連續按下選擇的曲目直到音樂順利播出為止 PS4播放則是正常 請問這是PS3版本的SPOTIFY有BUG嗎? 請問有PS3的使用者發現相同的異常嗎?
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Spotify on Tizen?

Op de site van Spotify (https://support.spotify.com/nl/article/samsung/) staat dat Spotify beschikbaar is voor Samsung tv's vanaf 2015 met Tizen os. Klopt dit en zoja, waar vind ik de app dan precies?

  • Casual Listener
  • Op de site van Spotify (https://support.spotify.com/nl/article/samsung/) staat dat Spotify beschikbaar is voor Samsung tv's vanaf 2015 met Tizen os. Klopt dit en zoja, waar vind ik de app dan precies?
  • InVinoVeritas
  • Casual Listener
  • 560 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 560 Views
  • 1 replies
  • 0 likes

Connect to A Device Multiple Amazon FireTVSticks

Hi guys, My household has 3 amazon firesticks connected to the network.They are all named individually via Amazon *Seans fireTVstick* , *Lucys fireTVstick* etc. I have a problem where as when i want to connect to my one device. I get confronted with ...

WhatsApp Image 2016-10-14 at 12.16.58 PM.jpeg fs.PNG
  • Casual Listener
  • Hi guys,   My household has 3 amazon firesticks connected to the network.They are all named individually via Amazon *Seans fireTVstick* , *Lucys fireTVstick* etc.   &...
  • 404 Views
  • 0 replies
  • 1 likes
  • Connect
  • 404 Views
  • 0 replies
  • 1 likes

Adobe Flash needed

Hello community, in Google Chrome i get the message "You need Adobe Flash" since some weeks and i can't listen spotify. I avoid chrome and used Firefox. Today I get the same message in firefox. Now I must switch to ms edge. This is my last browser. I...

  • Newbie
  • Hello community,   in Google Chrome i get the message "You need Adobe Flash" since some weeks and i can't listen spotify. I avoid chrome and used Firefox. Today I get the same message in firef...
  • 329 Views
  • 0 replies
  • 1 likes
  • Linux
    Web Player
    Windows
  • 329 Views
  • 0 replies
  • 1 likes

'Spotify is offline' problem

Even when I am online spotify is coming up with the above line. Does anyone know a solution to this?I pay for the premium service which seems to be a bit pointless if I get this error all the time.

  • Casual Listener
  • Even when I am online spotify is coming up with the above line. Does anyone know a solution to this? I pay for the premium service which seems to be a bit pointless if I get this error all the tim...
  • emkapi
  • Newbie
  • 403 Views
  • 3 replies
  • 1 likes
  • Connect
    Other
  • 403 Views
  • 3 replies
  • 1 likes

Spotify and Tele2 Softphone not complient anymore?

I have been in contact with Tele2 since I cant listen to Spotyfy anymore while making calls with my Tele2 Softphone. Spotify paused instanly when the call starts instead of decreasing to 20% volume.The say that you need to update your program. When w...

  • Regular
  • I have been in contact with Tele2 since I cant listen to Spotyfy anymore while making calls with my Tele2 Softphone. Spotify paused instanly when the call starts instead of decreasing to 20% volume.T...
  • 326 Views
  • 0 replies
  • 0 likes
  • Connect
  • 326 Views
  • 0 replies
  • 0 likes

open.spotify.com url bad user experience

When someone sends me an open.spotify.com url, I land on this "log in to listen for free" page, because I don't use the website ever except to complain here. It's redirected me to the play.spotify.com domain. It happened today, so I decided to just c...

  • Gig Goer
  • When someone sends me an open.spotify.com url, I land on this "log in to listen for free" page, because I don't use the website ever except to complain here. It's redirected me to the play.spotify.co...
  • Johnsrus1
  • Newbie
  • 1008 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 1008 Views
  • 1 replies
  • 1 likes