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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61259 Views

7 replies

4 likes

  • 61259 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38524 Views

215 replies

19 likes

Other
  • 38524 Views
  • 215 replies
  • 19 likes

Windows Desktop says music is unavailable although mobile app works

Hi all!I am running Spotify with a premium account on a windows 10 desktop and on my iPhone. The mobile app works fine but the desktop one for some reason suddenly tells me that the songs are unavailable, no matter which artist/album/song I click on....

Casual Listener

Hi all! I am running Spotify with a premium account on a windows 10 desktop and on my iPhone. The mobile app works fine but the desktop one for some reason suddenly tells me that the songs are unava...

musiccornercv

Roadie

547 Views

3 replies

0 likes

Web Player
Windows
  • 547 Views
  • 3 replies
  • 0 likes

[Web Player][Discover] Updated WebPlayer bad from Chrome OS users

Web player recently updated. An array of features removed. Like Discover and adding full albums to a playlist (lol???). Though I understand the goal is to get everyone to download the desktop version, people on Chrome OS literally cannot. Increased s...

Newbie

Web player recently updated. An array of features removed. Like Discover and adding full albums to a playlist (lol???). Though I understand the goal is to get everyone to download the desktop version...

569 Views

0 replies

1 likes

Web Player
  • 569 Views
  • 0 replies
  • 1 likes

DELINK FACEBOOK

In the community at https://community.spotify.com/t5/Spotify-Answers/Unlink-Facebook/ta-p/1308141 (attached "A")It saysSelect Preferences. From there select Disconnect from Facebook under Social Network. Those options do not show up for me. I get the...

Casual Listener

In the community at https://community.spotify.com/t5/Spotify-Answers/Unlink-Facebook/ta-p/1308141 (attached "A") It says Select Preferences.  From there select Disconnect from Fac...

RCrash

Casual Listener

1019 Views

2 replies

0 likes

  • 1019 Views
  • 2 replies
  • 0 likes

Playlist images no longer being generated

I'm having an issue where the cover images for certain playlists are no longer generating based on the first four tracks of the playlist. I thought I would try uploading my own cover images for a few playlists, so I tried that, but I ended up preferr...

Visitor

I'm having an issue where the cover images for certain playlists are no longer generating based on the first four tracks of the playlist. I thought I would try uploading my own cover images for a few...

545 Views

0 replies

0 likes

Other
  • 545 Views
  • 0 replies
  • 0 likes

Web Player: play.spotify vs open.spotify

For the past two-three weeks I've been having issues with the web player. The main issue seems to be that rather than seeing play.spotify in the URL, it automatically redirects me to open.spotify - this happens both when I try accessing the web playe...

Regular

For the past two-three weeks I've been having issues with the web player.    The main issue seems to be that rather than seeing play.spotify in the URL, it automatically redirects me to o...

vaahtera

Casual Listener

19598 Views

30 replies

16 likes

Web Player
  • 19598 Views
  • 30 replies
  • 16 likes

Can't create a collaborative playlist

Hi,I am a free user, and from my knowledge you don't have to be a premium user to access this collaborative playlists feature. However, it doesn't show up as an option when I right click on the "..." button on one of my playlists. Could you please he...

Newbie

Hi, I am a free user, and from my knowledge you don't have to be a premium user to access this collaborative playlists  feature. However, it doesn't show up as an option when I right click on t...

JPalma

Gig Goer

5551 Views

1 replies

1 likes

Web Player
  • 5551 Views
  • 1 replies
  • 1 likes

30 seconds just isn't enough?

I understand it's the holidy, it's your right to advertise. But putting my music off to sell another minute and a half of advertising is driving me crazy. I didn't mind when the advertisments were just music and a picture of an ad for 30 seconds when...

Newbie

I understand it's the holidy, it's your right to advertise.  But putting my music off to sell another minute and a half of advertising is driving me crazy.  I didn't mind when the advertism...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Customization of playlists (cover and description box)

Hi ! Unluckly I deleted my Stared list, but when I log in to Spotify Web Player I find the Stared list... But I can't download it on another list or on the app at my phone..Anyone know what I can do ?? Thanks !

Newbie

Hi ! Unluckly I deleted my Stared list, but when I log in to Spotify Web Player I find the Stared list... But I can't download it on another list or on the app at my phone..Anyone know what I can do ...

273 Views

0 replies

0 likes

Web Player
  • 273 Views
  • 0 replies
  • 0 likes

Samsung Smart TV app will not boot up

Hi There,I have recently purchased a 2016 Samsung Smart TV and Spotify was working fine, However recently it will not boot up the app and all I get is a Black Screen with Spotify Logo with 3 x White dots (image attached) that pulsate as if to say the...

Newbie

Hi There, I have recently purchased a 2016 Samsung Smart TV and Spotify was working fine, However recently it will not boot up the app and all I get is a Black Screen with Spotify Logo with 3 x Whit...

Føkk

Newbie

1254 Views

1 replies

0 likes

Samsung
  • 1254 Views
  • 1 replies
  • 0 likes

Sonos

How do i get my Sonos to show in my available devices list

Casual Listener

How do i get my Sonos to show in my available devices list 😞

jonham2

Casual Listener

931 Views

2 replies

0 likes

Premium
  • 931 Views
  • 2 replies
  • 0 likes

Login on my volvo

Hello, if i try logging inn to the app in my volvo it says username or password is wrong, i then get a message from facebook saying that someone is trying to login from ireland (gives me the ip to the server which is trying to connect), even tho i am...

Newbie

Hello, if i try logging inn to the app in my volvo it says username or password is wrong, i then get a message from facebook saying that someone is trying to login from ireland (gives me the ip to th...

nejatcaliskan

Newbie

5842 Views

13 replies

4 likes

  • 5842 Views
  • 13 replies
  • 4 likes

subscripciin premium

Hola hace un tiempo que utilizo vuestra app y estos días he observado un error tenéis la publicidad en la app con la subscripción premium de tres meses por 0, 99 euros y sin embargo en la app salta el anuncio por voz de que la subscripción esta a 9,9...

Newbie

Hola hace un tiempo que utilizo vuestra app y estos días he observado un error tenéis la publicidad en la app con la subscripción premium de tres meses por 0, 99 euros y sin embargo en la app salta e...

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Playlist Isn't updating when I post it on Twitter

Good Morning Spotify!!! I'm trying to Post one of my Playlists on Twitter. When I do so however, it does not show the cover photo, which I've updated, and it's still advertising songs/artists, that are no longer on the playlist. Any assistance would ...

Newbie

Good Morning Spotify!!!   I'm trying to Post one of my Playlists on Twitter.  When I do so however, it does not show the cover photo, which I've updated, and it's still advertising songs/...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect devices available remotely

I've got a pair of NOCS NS2 speakers, that support Spotify Connect. It works (kind of) good to play music there. What puzzles me is, that I always see those speakers as available remote devices, even if I'm not on the same Wifi (e.g. not at home, at ...

Casual Listener

I've got a pair of NOCS NS2 speakers, that support Spotify Connect. It works (kind of) good to play music there. What puzzles me is, that I always see those speakers as available remote devices, even...

Dsg76

Music Fan

1201 Views

3 replies

1 likes

Connect
  • 1201 Views
  • 3 replies
  • 1 likes

Can't add/remove song from playlist

Hello, Free user here, got a problem for a few days now : my selection playlist is locked, i can't add or remove tracks. The Delete button seems to be inactive. My playlist is only about 210 tracks for a total of 15 hours. I don't have any problem wi...

Casual Listener

Hello,   Free user here, got a problem for a few days now : my selection playlist is locked, i can't add or remove tracks. The Delete button seems to be inactive.   My playlist is only ...

441 Views

0 replies

0 likes

Web Player
Windows
  • 441 Views
  • 0 replies
  • 0 likes

[Desktop][Social] Bring back notifications from inbox

Since quite a long time the notifictions from the inbox didnt show up anymore.. is this a bug cause i know a lot of people that have this problem.Would be great to see it back.

Newbie

Since quite a long time the notifictions from the inbox didnt show up anymore.. is this a bug cause i know a lot of people that have this problem. Would be great to see it back.  

787 Views

0 replies

0 likes

Desktop
Social
  • 787 Views
  • 0 replies
  • 0 likes

Web Player link redirects me to Home page

When I click on the Web Player link (https://play.spotify.com), it redirects me to the home page of spotify (https://www.spotify.com/us/). The web player worked previously for me. I'm using Internet Explorer on a Windows 8.1 RT tablet. Any help would...

Casual Listener

When I click on the Web Player link (https://play.spotify.com), it redirects me to the home page of spotify (https://www.spotify.com/us/). The web player worked previously for me. I'm ...

aBLANKo

Casual Listener

1582 Views

5 replies

0 likes

Web Player
  • 1582 Views
  • 5 replies
  • 0 likes

unable to listen on certain songs

Hi! I have never had a problem with listen to songs from my account, but now when I want to listen to a certain songs it is blackmarked and cant even push ''play''. I asked my friends and they all can listen to the songs without any problems, but I c...

Newbie

Hi! I have never had a problem with listen to songs from my account, but now when I want to listen to a certain songs it is blackmarked and cant even push ''play''. I asked my friends and they all ca...

crematedman

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

changing the discover weekly picture.

i really need help to change my discover weekly playlist picture. it is a picture of me and my ex and ive tried logging out of my facebook and logging back on, but it is still the same.

Newbie

i really need help to change my discover weekly playlist picture. it is a picture of me and my ex and ive tried logging out of my facebook and logging back on, but it is still the same. 

Nico

Community Legend

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

VERIFIED ARTIST WITH INCORRECT 'APPEARS ON' SECTION

hi everyone, I am a verified spotify artist - KUGA . I have had a problem for a while with my artist page. there are 2 albums that show in my "Appears on" section that i am not a part of / did not contribute music to. these 2 albums/playlists are not...

Newbie

hi everyone,   I am a verified spotify artist - KUGA . I have had a problem for a while with my artist page. there are 2 albums that show in my "Appears on" section that i am not a part o...

user-removed

Not applicable

649 Views

1 replies

0 likes

Other
  • 649 Views
  • 1 replies
  • 0 likes