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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • shrawani
  • Casual Listener
  • 2482 Views
  • 22 replies
  • 6 likes
  • Other
  • 2482 Views
  • 22 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17873 Views
  • 8 replies
  • 2 likes
  • Other
  • 17873 Views
  • 8 replies
  • 2 likes

remove device connect

hello everybody, i can't remove a device connect. i added it in different wifi (other house) and it is in my house. i want delet the device.

  • Newbie
  • hello everybody, i can't remove a device connect. i added it in different wifi (other house) and it is in my house. i want delet the device.
  • 203 Views
  • 0 replies
  • 0 likes
  • Connect
  • 203 Views
  • 0 replies
  • 0 likes

Quickly clicking play, starts music twice

When I went under Browse and Charts and selected my music it play, I double clicked the play button and the music began to play twice over eachother both at diffrent time intervels. When I clicked pause both stoped and resuming only started one. I wa...

  • Newbie
  • When I went under Browse and Charts and selected my music it play, I double clicked the play button and the music began to play twice over eachother both at diffrent time intervels. When I clicked pa...
  • EvandroRdr
  • Music Fan
  • 257 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 257 Views
  • 1 replies
  • 0 likes

Gradual quality deterioration

Spotify Premium user just wanting to give some feedback. Over the last couple months, I'm getting more and more interruptions in service (random pauses in songs, loss of play queues, audio distortion). Also frequently getting the "Spotify is in offli...

  • Newbie
  • Spotify Premium user just wanting to give some feedback. Over the last couple months, I'm getting more and more interruptions in service (random pauses in songs, loss of play queues, audio distortion...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Can't Drag and Drop?

I have been having a problem recently where I can't drag and drop when on the Spotify application on my computer? I can't drag and drop a song into a playlist, I can't change the order of songs in a playlist, and I can't change the order of my playli...

  • Casual Listener
  • I have been having a problem recently where I can't drag and drop when on the Spotify application on my computer? I can't drag and drop a song into a playlist, I can't change the order of songs in a ...
  • 381 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 381 Views
  • 0 replies
  • 0 likes

[All Platforms]Listening shuffled, to ALL songs of ALL my playlists without interference.

I have >6000 songs, stored in playlists under its Artist name.I would like to listen to all these >6000 songs shuffled without anyinterference.(This is the way I want to listen to Spotify on my Hifi device). I have tried to put all >6000 songs togeth...

  • Music Fan
  • I have >6000 songs, stored in playlists under its Artist name. I would like to listen to all these >6000 songs shuffled without any interference. (This is the way I want to listen to Spotify...
  • 237 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 237 Views
  • 0 replies
  • 0 likes

Cannot play album on desktop app or phone, but works on SpotifyWebPlayer

The album I want to listen to is She Loves Me (2016 Broadway Cast Recording). Currently, I can only play it using the web player on chrome & my very old Mac, which has an outdated version (0.9 I think) (my Mac is too old to update spotify) However, I...

  • Newbie
  • The album I want to listen to is She Loves Me (2016 Broadway Cast Recording). Currently, I can only play it using the web player on chrome & my very old Mac, which has an outdated version (0.9 I ...
  • 190 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 190 Views
  • 0 replies
  • 0 likes

Songs saved on web player don't appear on mobile

It's a little strange, but I have a Mac and I just prefer to use the Spotify Web Player...I recently realised that songs I save in my Library when I'm using the Web player don't appear when I check my mobile app. I have to search for the song on the ...

  • Newbie
  • It's a little strange, but I have a Mac and I just prefer to use the Spotify Web Player... I recently realised that songs I save in my Library when I'm using the Web player don't appear when I check...
  • 143 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 143 Views
  • 0 replies
  • 0 likes

Can't find album on Desktop application but CAN on web player

I had been looking for the Tragically Hip's - Phantom Power album on Spotify's Windows Desktop application. No luck. So I searched google and sure enough it popped up on Spotify's Web player?! Why would I be able to listen to it through the web playe...

  • Casual Listener
  • I had been looking for the Tragically Hip's - Phantom Power album on Spotify's Windows Desktop application.  No luck.  So I searched google and sure enough it popped up on Spotify's Web pla...
  • forrestpengra
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 231 Views
  • 1 replies
  • 0 likes

Too many Ads

I get the idea that with having the "free" version, we have to listen to ads. I get it. That's how you keep your program basically free. However when I first listened to it, I had about an ad every 6-8 songs(would prefer every 8 songs, exact). Now I ...

  • Newbie
  • I get the idea that with having the "free" version, we have to listen to ads. I get it. That's how you keep your program basically free. However when I first listened to it, I had about an ad every 6...
  • SSTJ
  • Regular
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

[All Platforms][Music] Why your business won't last if this continues...

Be the low cost provider. Its Spotify v. Apple. Apple is going to get exclusive rights to music no matter what you do. Publicizing that you will diminish promotion for previously Apple exclusive music is so stupid. Your business is reliant on artists...

  • Newbie
  • Be the low cost provider.  Its Spotify v. Apple.  Apple is going to get exclusive rights to music no matter what you do.  Publicizing that you will diminish promotion for previously&n...
  • SSTJ
  • Regular
  • 259 Views
  • 1 replies
  • 0 likes
  • All Platforms
    music
  • 259 Views
  • 1 replies
  • 0 likes

spotify devices dont show up

like ps4 with spotify or phone. pc also. does not seeing each other when their all open and on.

  • Newbie
  • like ps4 with spotify or phone. pc also. does not seeing each other when their all open and on.
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Connected to wrong Facebook account, can't change it

I've been having this problem with Spotify for close to a month now. I made my account awhile ago, and connected it to my Facebook account a little while after, that account has since been deleted and Spotify removed from that it beforehand, but show...

  • Casual Listener
  • I've been having this problem with Spotify for close to a month now. I made my account awhile ago, and connected it to my Facebook account a little while after, that account has since been deleted an...
  • gazonk
  • Newbie
  • 702 Views
  • 4 replies
  • 0 likes
  • Other
  • 702 Views
  • 4 replies
  • 0 likes

Facebook links

Could you make it harder to play a song in the desktop app for songs shared on Facebook? I have no need what so ever for playing a sample of a song. Make the play-button the sample, and the rest of the image a link to open.spotify.com!

  • Music Fan
  • Could you make it harder to play a song in the desktop app for songs shared on Facebook? I have no need what so ever for playing a sample of a song. Make the play-button the sample, and the rest of t...
  • 188 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 188 Views
  • 0 replies
  • 0 likes

play.spotify.com links open in web, no solution found

This is SO retarded. Why do you only offer to bypass the web player for open.spotify.com links and not play.spotify.com? Why on earth would I prefer the web player to the desktop client if I have it open? Get your **bleep** toghether Spotify.

  • Music Fan
  • This is SO retarded. Why do you only offer to bypass the web player for open.spotify.com links and not play.spotify.com? Why on earth would I prefer the web player to the desktop client if I have it ...
  • 178 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 178 Views
  • 0 replies
  • 0 likes

Missing songs in the playlist "The essential Michael Jackson"

Hello, I'm listening the Playlist "The essential Michael Jackson" and the first 6 songs are missing. The message "sPlaybackError" appear on my screen (Iphone 6). If you can do something about that and restore them, it will be great. Thank you. Regard...

  • Newbie
  • Hello,   I'm listening the Playlist "The essential Michael Jackson" and the first 6 songs are missing. The message "sPlaybackError" appear on my screen (Iphone 6).   If you can do somet...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Wifi firewall configuration (enterprise network) for chromecast

Hi, in my company, we used chromecast to share desktop screen, but we would like also to stream some music sometimes We do see the chromecast with our iOS/Android app, we use Premium account for this, but when spotify is launching on the tv to start ...

  • Regular
  • Hi,   in my company, we used chromecast to share desktop screen, but we would like also to stream some music sometimes 😉 We do see the chromecast with our iOS/Android app, we use Premium acc...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Android auto issue

I connect my gs6 edge and everything but spotify works correctly, the music plays on the phone not on the car speakers.

  • Newbie
  • I connect my gs6 edge and everything but spotify works correctly, the music plays on the phone not on the car speakers.
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Instructions on adding a device to my account

I think it would be a novel idea that the system, when asked: "How do I add another device to my account" actually lead you to instructions on how to do so. I have been all over this help board and am getting no help at all. If it continues I will de...

  • Newbie
  • I think it would be a novel idea that the system, when asked: "How do I add another device to my account" actually lead you to instructions on how to do so. I have been all over this help board and a...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Is there a way to get a refund on a payment?

I was charged twice in one month: once on 8/18 and then once on 8/28 and was wondering if I could get a refund on one. That'd be appreciated.

  • Newbie
  • I was charged twice in one month: once on 8/18 and then once on 8/28 and was wondering if I could get a refund on one. That'd be appreciated.
  • kbrooksc
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Other
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! mp3 and zune

There Is an option for android and ipod... Is there any way to make it compatible with zune, and other mp3 players? I would like to get spotify premium but I don't have either of those...

  • Newbie
  • There Is an option for android and ipod... Is there any way to make it compatible with zune, and other mp3 players? I would like to get spotify premium but I don't have either of those...
  • Bayronquant34
  • Newbie
  • 10561 Views
  • 14 replies
  • 0 likes
  • 10561 Views
  • 14 replies
  • 0 likes