Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3730 Views
  • 28 replies
  • 6 likes
  • Other
  • 3730 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18260 Views
  • 8 replies
  • 2 likes
  • Other
  • 18260 Views
  • 8 replies
  • 2 likes

Solved!! External cache and file size

Hi,I have only just gotten spotify Premium and I would like to say it is well worth the $12/month.I have resently learnt that if you don't have more space on your sd card then your internal storage spotify cache will save to the most unfilled area. S...

  • Regular
  • Hi, I have only just gotten spotify Premium and I would like to say it is well worth the $12/month. I have resently learnt that if you don't have more space on your sd card then your internal s...
  • MauriceMV
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Play list Week ending wrote January 2016

Could someone please let me have the artists and titles for the Spotify weekly play list for week ending the 24 January 2016. It started with "Moon dance" by Van Morrison. Thank you in advance. I'm kinda desperate to get these titles.

  • Newbie
  • Could someone please let me have the artists and titles for the Spotify weekly play list for week ending the 24 January 2016. It started with "Moon dance" by Van Morrison. Thank you in advance. I'm k...
  • 371 Views
  • 0 replies
  • 0 likes
  • Other
  • 371 Views
  • 0 replies
  • 0 likes

Unable to login on my Onkyo receiver

I recently sent my Onkyo receiver in for service. They reset the receiver when they sent it back. I can no longer log in to Spotify. I used Spotify in the past with a device login, and password. This no longer seems to work. I have tried to reset my ...

  • Newbie
  • I recently sent my Onkyo receiver in for service.  They reset the receiver when they sent it back.  I can no longer log in to Spotify.  I used Spotify in the past with a device login, ...
  • 345 Views
  • 0 replies
  • 0 likes
  • Onkyo
  • 345 Views
  • 0 replies
  • 0 likes

[WP8.1] Spotify doesn't work - huge problem

Hello everyone, I would like to report a huge issue. Spotify app doesn't work. It is impossible to play any song, because the only thing that i can see is loading screen. The problem is with huge amount of playlists - when i will create a new account...

  • Casual Listener
  • Hello everyone,   I would like to report a huge issue. Spotify app doesn't work. It is impossible to play any song, because the only thing that i can see is loading screen. The problem is with...
  • 296 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 296 Views
  • 0 replies
  • 0 likes

Missing playlists!!

Several of my saved playlists have suddenly disappeared!!How can I get them back?

  • Newbie
  • Several of my saved playlists have suddenly disappeared!! How can I get them back?  
  • Rumielf
  • Regular
  • 425 Views
  • 2 replies
  • 0 likes
  • Other
  • 425 Views
  • 2 replies
  • 0 likes

Spotify Connect via Internet

Hi there,my mom just gave me a call that someone played 'strange' music through her Teufel Raumfeld speaker.After sorting it out I realized it was my 'strange' music as I was trying to connect my Onkyo Receiver which disappears from the devices list ...

  • Casual Listener
  • Hi there, my mom just gave me a call that someone played 'strange' music through her Teufel Raumfeld speaker. After sorting it out I realized it was my 'strange' music as I was trying to connect ...
  • Hasta1985
  • Casual Listener
  • 549 Views
  • 2 replies
  • 0 likes
  • Connect
    Other
  • 549 Views
  • 2 replies
  • 0 likes

block Remixed songs from artists content

I would like to block Remix-versions. For example: The artist Dotan i follow because I like his music. There is a remix of one of his songs in his artist-page. This song is not at all in the style of the original songs of this artist. Is there a way ...

  • Newbie
  • I would like to block Remix-versions.   For example: The artist Dotan i follow because I like his music. There is a remix of one of his songs in his artist-page. This song is not at all in the...
  • 494 Views
  • 0 replies
  • 8 likes
  • Other
  • 494 Views
  • 0 replies
  • 8 likes

Spotify Family member pausing playback for separate family member on Sonos system

I recently upgraded to Spotify Family and have loaded a separate user account onto our Sonos system. When another family member begins playing their account on sonos system it pauses playback on all the other devices for all the other family members.

  • Casual Listener
  • I recently upgraded to Spotify Family and have loaded a separate user account onto our Sonos system.  When another family member begins playing their account on sonos system it pauses playback o...
  • MortenZdk
  • Casual Listener
  • 2226 Views
  • 4 replies
  • 2 likes
  • 2226 Views
  • 4 replies
  • 2 likes

Solved!! Spotify E Cards

Hi! Does anybody know how to cancle a Prchase of 3 Month (Spotify E Card?Reason: The E-Mail from the receiver doesnt existThank you!

  • Newbie
  • Hi! Does anybody know how to cancle a Prchase of 3 Month (Spotify E Card? Reason: The E-Mail from the receiver doesnt exist Thank you!
  • kbrooksc
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Other
  • 400 Views
  • 1 replies
  • 0 likes

lg tv application

I have premium membership, but it wont let me log into the spotify televeision app? I can log in every where else, so its not a username or password problem. Whats the problem?

  • Newbie
  • I have premium membership, but it wont let me log into the spotify televeision app? I can log in every where else, so its not a username or password problem. Whats the problem?
  • 340 Views
  • 0 replies
  • 0 likes
  • Boxee
  • 340 Views
  • 0 replies
  • 0 likes

Will a Windows 10 app every be made available from Microsoft store?

Spotify desktop does not work very well in tablet mode on my Surface Pro 3 and stops playing music if the PC' s display turns off(as opposed to Groove Music which continues when the computer is asleep). Will a Windows 10 app ever be made availalbe fr...

  • Newbie
  • Spotify desktop does not work very well in tablet mode on my Surface Pro 3 and stops playing music if the PC' s display turns off(as opposed to Groove Music which continues when the computer is aslee...
  • SHADEYMAN-GB
  • Gig Goer
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Missing notifications

I'm having an issue lately. I run some collaborative playlist and one of the things i like to do is follow back who follows my playlist. The problem is that when someone follows my playlist (or me specifically) i don't get any notification, mail, pus...

  • Music Fan
  • I'm having an issue lately. I run some collaborative playlist and one of the things i like to do is follow back who follows my playlist. The problem is that when someone follows my playlist (or me sp...
  • icemaker
  • Roadie
  • 323 Views
  • 1 replies
  • 1 likes
  • Web Player
    Windows
  • 323 Views
  • 1 replies
  • 1 likes

Spotify connect not on windows phone not appearing?

Hello spoti community How comes that I don't have spotify connect on my huge lumia 1520, but I do have it on my old nexus s?Is something wrong, I mean it should find devices right?Or is it not even implemented in the windows phone app? I don't think ...

  • Regular
  • Hello spoti community   How comes that I don't have spotify connect on my huge lumia 1520, but I do have it on my old nexus s? Is something wrong, I mean it should find devices right? Or is ...
  • moonburster
  • Regular
  • 387 Views
  • 2 replies
  • 1 likes
  • 387 Views
  • 2 replies
  • 1 likes

Sharing Via Desktop / Web Player

So I went to share a song on my desktop app, it coudln't find the person I wanted to send to even though they are following me / me following them. When I do it on the web player it finds them?Why is this? TIA Bill.

  • Casual Listener
  • So I went to share a song on my desktop app, it coudln't find the person I wanted to send to even though they are following me / me following them.       When I do it on the web pl...
  • Bittencourt
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 290 Views
  • 1 replies
  • 0 likes

Ads... I understand, but why so awkward? [All Platforms]

This is specifically targeted toward the Spotify station/playlist ads, the "Say It In A Song" ad in particular. I get that they are necessary for the free version, but the dialogue in these ads (and repetitive nature; 2-3 time with the same ad in any...

  • Newbie
  • This is specifically targeted toward the Spotify station/playlist ads, the "Say It In A Song" ad in particular. I get that they are necessary for the free version, but the dialogue in these ads (and ...
  • 333 Views
  • 0 replies
  • 1 likes
  • All Platforms
  • 333 Views
  • 0 replies
  • 1 likes

Radio plays songs that are marked as thumbs down

Hello everyone, In the last couple of months I've been getting more and more annoyed with Spotify Radio since it keeps playing songs that I have marked "Thumbs down" and when I go to do it again I can't because it's already marked as "thumbs down". W...

  • Newbie
  • Hello everyone,    In the last couple of months I've been getting more and more annoyed with Spotify Radio since it keeps playing songs that I have marked "Thumbs down" and when I go to d...
  • 264 Views
  • 0 replies
  • 0 likes
  • Other
  • 264 Views
  • 0 replies
  • 0 likes

Web player - not every song is scrobbled to my last.fm account

Hi! I have a problem with scrobbling to last.fm. When I'm listening to the web player not every song is scrobbled, about 30% of them are missing.What could cause this? I use Windows and Chrome, if that matters.

  • Casual Listener
  • Hi!   I have a problem with scrobbling to last.fm. When I'm listening to the web player not every song is scrobbled, about 30% of them are missing. What could cause this? I use Windows and Ch...
  • 301 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 301 Views
  • 0 replies
  • 0 likes

Discover suggestions feedback

In the last few days the 'Discover' suggestions changed from being based on my listening to generic 'best seller' stuff I have no interest in. If I listen to Bonobo or DJ Cam or Boards of Canada, why does it suggest Simon & Garfunkel, Foo Fighters an...

  • Newbie
  • In the last few days the 'Discover' suggestions changed from being based on my listening to generic 'best seller' stuff I have no interest in.  If I listen to Bonobo or DJ Cam or Boards of ...
  • echeagaray
  • Newbie
  • 4551 Views
  • 52 replies
  • 7 likes
  • Other
  • 4551 Views
  • 52 replies
  • 7 likes

My year in music aka "Top Tracks"

Its not a problem but rather an observation. The 2015 Top Tracks playlist and also my personal listing of my Top Artist in the summary given at the end of 2015 is wrong. My top artist is apparently Jose James. One can ssume that I should have heard a...

  • Newbie
  • Its not a problem but rather an observation. The 2015 Top Tracks playlist and also my personal listing of my Top Artist in the summary given at the end of 2015 is wrong. My top artist is apparently J...
  • Steph_B
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 301 Views
  • 1 replies
  • 0 likes