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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57135 Views

7 replies

4 likes

  • 57135 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37613 Views

211 replies

18 likes

Other
  • 37613 Views
  • 211 replies
  • 18 likes

No playlists or albums play through on desktop

None of my playlists or albums are plying to the next song on a computer. Whenever I press the next button it plays a song on the related music list. When I let the song play through, the same song starts over. Repeat and shuffle are both off. This i...

Newbie

None of my playlists or albums are plying to the next song on a computer. Whenever I press the next button it plays a song on the related music list. When I let the song play through, the same song s...

273 Views

0 replies

0 likes

Web Player
  • 273 Views
  • 0 replies
  • 0 likes

App always hangs on Windows phone

Hi, the app ALWAYS hangs on windows phone, especially when switching between apps, other times it just crashes. I have a 50/50 chance that something goes wrong when trying to change song or jump back into Spotify when playing.

Regular

Hi, the app ALWAYS hangs on windows phone, especially when switching between apps, other times it just crashes. I have a 50/50 chance that something goes wrong when trying to change song or jump back...

378 Views

0 replies

4 likes

WP 8
  • 378 Views
  • 0 replies
  • 4 likes

facebookfreunde werden nicht angezeigt

Habe meine spotify app auf meinem Windows Phone mit Facebook verbunden. Die app zeigt mir allerdings keine facebookfreunde an, unter der rubrick Facebook steht weiterhin "hier ist zurzeit nichts"Wie komme ich jetzt dazu leuten zu folgen vorzugsweise ...

Newbie

Habe meine spotify app auf meinem Windows Phone mit Facebook verbunden. Die app zeigt mir allerdings keine facebookfreunde an, unter der rubrick Facebook steht weiterhin "hier ist zurzeit nichts" Wi...

Schö_Ni

Newbie

1673 Views

1 replies

0 likes

  • 1673 Views
  • 1 replies
  • 0 likes

Ps4 not connecting

When ever I hit the speaker button to connect it flashes green and looks like it connected normally for a millisecond and then goes back to how it looked before

Newbie

When ever I hit the speaker button to connect it flashes green and looks like it connected normally for a millisecond and then goes back to how it looked before

Kickboxer88

Casual Listener

3180 Views

12 replies

1 likes

Connect
  • 3180 Views
  • 12 replies
  • 1 likes

[All] Misterious Buggy Song

Hello,I found a really confusing, buggy song: Perdoname by Deorro, DyCy,... I sometimes freezes my Spotify App und doesn't work at all on my Fire Tv Stick (makes Bugs like this: it just does not want to play the song and just keeps counting on the la...

Visitor

Hello, I found a really confusing, buggy song: Perdoname by  Deorro, DyCy,...  I sometimes freezes my Spotify App und doesn't work at all on my Fire Tv Stick (makes Bugs like this: ...

kbrooksc

Community Legend

522 Views

1 replies

0 likes

Connect
Other
  • 522 Views
  • 1 replies
  • 0 likes

Shazam Sync Issues

Hi, I just got a new phone and for some reason I am unable to sync any more new songs from Shazam to the "My Shazam Tracks" playlist. All the old ones appear from when I used my other phone, but now when I've signed into Shazam, it says it's connecte...

Newbie

Hi, I just got a new phone and for some reason I am unable to sync any more new songs from Shazam to the "My Shazam Tracks" playlist. All the old ones appear from when I used my other phone, but now ...

Skellingtor

Community Legend

1462 Views

1 replies

1 likes

Connect
  • 1462 Views
  • 1 replies
  • 1 likes

Problem when syncing local tracks

I sat and added local files as usual. Remixex of tracks that aren't available on spotify. Then out of nowhere spotify changed the local tracks I added to original tracks that are available on spotify. Anyone seen this and know how to get rid of it. I...

Newbie

I sat and added local files as usual. Remixex of tracks that aren't available on spotify. Then out of nowhere spotify changed the local tracks I added to original tracks that are available on spotify...

332 Views

0 replies

0 likes

Connect
  • 332 Views
  • 0 replies
  • 0 likes

Unable to login to Spotify account.

I have a Spotify account I set up through my old Facebook. I recently deleted my Facebook, and I cannot access my Spotify. Any suggestions?

Casual Listener

I have a Spotify account I set up through my old Facebook. I recently deleted my Facebook, and I cannot access my Spotify. Any suggestions?

278 Views

0 replies

0 likes

Web Player
  • 278 Views
  • 0 replies
  • 0 likes

Logging in to Spotify on Onkyo T-4070 with a Facebook-connected account

Hey, I would like to log in to my Spotify Premium account that I have created via my Facebook account. Since I was asked to give it a user name and I always log in via my Facebook account, I have no difficulties signing on on my Onkyo T-4070 device. ...

Newbie

Hey,   I would like to log in to my Spotify Premium account that I have created via my Facebook account. Since I was asked to give it a user name and I always log in via my Facebook account, I...

Jason

Spotify Legend

703 Views

1 replies

0 likes

Onkyo
  • 703 Views
  • 1 replies
  • 0 likes

Remix Artist not credited or linked

Kind of an odd one, but I've notied a few tracks, where the remix artist is mentioned in the title of the track, but not appearing in the list of artists (and therefore linkes to the artist account). Is there a way to rectify this?

Casual Listener

Kind of an odd one, but I've notied a few tracks, where the remix artist is mentioned in the title of the track, but not appearing in the list of artists (and therefore linkes to the artist account)....

345 Views

0 replies

0 likes

Other
  • 345 Views
  • 0 replies
  • 0 likes

Disappearing Albums

hey, when ever I put on certain albums it skips through a majority of the songs until it only has one or two songs that only exist still because they have a single. The entire album is just gone for example ex military by death grips is only one song...

Newbie

hey, when ever I put on certain albums it skips through a majority of the songs until it only has one or two songs that only exist still because they have a single. The entire album is just gone for ...

reillyberry

Newbie

1234 Views

2 replies

0 likes

Music
  • 1234 Views
  • 2 replies
  • 0 likes

password change

Every time I try to reset my password it keeps saying this form is expired. What does this mean and how do I reset my password? Email: tennille913@gmail.com

Casual Listener

Every time I try to reset my password it keeps saying this form is expired. What does this mean and how do I reset my password? Email: tennille913@gmail.com

DasPeter

Community Legend

614 Views

1 replies

0 likes

Samsung
  • 614 Views
  • 1 replies
  • 0 likes

Alben sind offline nicht mehr verfügbar, trotz download

Hi. Ich hab probleme mit spotify fürs handy (S5), habs mir letztes jahr geholt und im Februar sind mir die ersten probleme aufgefallen. Vorab zu sagen ich habe zuerst offline auf dem handyspeicher gespeichert dann alled zurückgesetzt (da spotify ja i...

Newbie

Hi. Ich hab probleme mit spotify fürs handy (S5), habs mir letztes jahr geholt und im Februar sind mir die ersten probleme aufgefallen. Vorab zu sagen ich habe zuerst offline auf dem handyspeicher ge...

mainbrain7676

Newbie

4162 Views

1 replies

2 likes

Music
Samsung
  • 4162 Views
  • 1 replies
  • 2 likes

Windows 7 user, spotify stop playing songs after the comerccial bigest songs

hi i been using windows spotify for about a year. since the last few weeks every time after the commercial "Biggest song right now" plays, spotify stop playing and i got to sing out and sing in to make it play again. uninstalling and reinstalling are...

Newbie

hi i been using windows spotify for about a year.   since the last few weeks every time after the commercial "Biggest song right now"  plays, spotify stop playing and i got to sing out an...

Skywalker_1967

Newbie

305 Views

1 replies

0 likes

Other
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Any Plans for Recently Played in Web Player?

Are there any plans to implement the Recently Played in the Web Player? That is one thing that is keeping me from completly switching over from Rdio. I'd like to be able to listen to something in the car on the way to work on my phone and then pick i...

Newbie

Are there any plans to implement the Recently Played in the Web Player?  That is one thing that is keeping me from completly switching over from Rdio.  I'd like to be able to listen to some...

Jason

Spotify Legend

774 Views

1 replies

0 likes

Web Player
  • 774 Views
  • 1 replies
  • 0 likes

[Premium User] Can't stream high quality even with it enabled.

Morning, I'm experiencing an issue with incredibly poor audio quality. I have done the following so far 1. Enabled High quality audio in the preferences2. Dumped cache3. clean uninstall/reinstall. It appears even though i'm premium i'm stuck streamin...

Newbie

Morning,   I'm experiencing an issue with incredibly poor audio quality.  I have done the following so far   1. Enabled High quality audio in the preferences 2. Dumped cache 3. c...

ste_wilko

Music Fan

403 Views

1 replies

0 likes

Web Player
Windows
  • 403 Views
  • 1 replies
  • 0 likes

Unknown chinese playlist shows up?

Hello everybody! I opened my spotify this morning, to find this random playlist between my other playlists.I know for sure I never followed this playlists, I don't even know chinese.It also has my picture? And spotify made this playlist? What is this...

Newbie

Hello everybody!   I opened my spotify this morning, to find this random playlist between my other playlists. I know for sure I never followed this playlists, I don't even know chinese. It a...

223 Views

0 replies

0 likes

Music
Other
  • 223 Views
  • 0 replies
  • 0 likes

Giftcard

Hallo zusammen ich hab eine Frage,ich hatte heute eine Giftcard im Wert von 10€ gekauft und wollte diese dann aufladen.Jedoch ging das leider nicht und ich bekam die Meldung das ich es erneut versuchen solle oder mich an den Kundendienst wenden soll....

Newbie

Hallo zusammen 🙂 ich hab eine Frage, ich hatte heute eine Giftcard im Wert von 10€ gekauft und wollte diese dann aufladen. Jedoch ging das leider nicht und ich bekam die Meldung das ich es erneut...

450 Views

0 replies

0 likes

Other
  • 450 Views
  • 0 replies
  • 0 likes