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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

AShipley

Visitor

28025 Views

152 replies

14 likes

Other
  • 28025 Views
  • 152 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23800 Views

9 replies

2 likes

Other
  • 23800 Views
  • 9 replies
  • 2 likes

download problem

Lumia 930-wp8.1 and Premium account.I can't download some albums (i.e. any Pink Floyd Album) for offline use. In My previous android device it was possible and working.

Regular

Lumia 930-wp8.1 and Premium account. I can't download some albums (i.e. any Pink Floyd Album) for offline use. In My previous android device it was possible and working.

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

Winphone offline

Lumia 930-wp8.1 and Premium account.I can't download some albums (i.e. any Pink Floyd Album) for offline use. In My previous android device it was possible and working.

Regular

Lumia 930-wp8.1 and Premium account. I can't download some albums (i.e. any Pink Floyd Album) for offline use. In My previous android device it was possible and working.

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Can't find the volume on playstation four.

The music is so quiet I can't find any volume control anywhere. I have to turn the TV up really loud but that just distorts the TV speakers. Thanks in advance.

Casual Listener

The music is so quiet I can't find any volume control anywhere. I have to turn the TV up really loud but that just distorts the TV speakers. Thanks in advance.

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
  • 0 likes

Sound quality (bit rate) on LG TVs and blu-ray?

Hi all (especially Spotify insiders)! What is the sound quality on LG devices as inhttps://support.spotify.com/se/learn-more/faq/#!/article/LG There is no specific setting for quality in the app, so it is hard to tell.Realize that the actual sound qu...

Casual Listener

Hi all (especially Spotify insiders)!   What is the sound quality on LG devices as in https://support.spotify.com/se/learn-more/faq/#!/article/LG   There is no specific setting for qua...

larsic

Casual Listener

764 Views

1 replies

1 likes

Other
  • 764 Views
  • 1 replies
  • 1 likes

BBC Playlister Problem

Ive been exporting additions to my BBC playlister playlist in spotify for months and I love it. However, for the past month although the bbc website tell me songs have suceesfully been exported to spotify when I look nothing has been added. Any sugge...

Newbie

Ive been exporting additions to my BBC playlister playlist in spotify for months and I love it. However, for the past month although the bbc website tell me songs have suceesfully been exported to sp...

270 Views

0 replies

0 likes

Other
  • 270 Views
  • 0 replies
  • 0 likes

Spotify Connection for Windows Phone

The issue I'm having is that when connected to the LTE T-Mobile network more often than not Spotify will report that its offline, many times this is at five bars and both Pandora and Tune-In radio both work fine so it appears to not be the connection...

Newbie

The issue I'm having is that when connected to the LTE T-Mobile network more often than not Spotify will report that its offline, many times this is at five bars and both Pandora and Tune-In radio bo...

326 Views

0 replies

1 likes

WP 8
  • 326 Views
  • 0 replies
  • 1 likes

Stuck @ Login Screen on Windows Phone 8.1

I was happy to see that free streaming was added to the WP application. I thought I'd swing back to Spotify to try it out again. I can't seem to get by the login screen though. All I get is the five dots flowing by on the bottom and it goes on foreve...

Regular

I was happy to see that free streaming was added to the WP application.  I thought I'd swing back to Spotify to try it out again.  I can't seem to get by the login screen though.  All ...

powergamermii

Casual Listener

1360 Views

8 replies

1 likes

WP 8
  • 1360 Views
  • 8 replies
  • 1 likes

WD TV Live : playlists not loading anymore :-(

Hi I used to listen o My Spotify Premium account on my WD TV Live with great success so far...But recently I have experienced many difficulties in loading the Playlist in the system :- page would stay blanck (well black in fact)- subscribed playlists...

Casual Listener

Hi   I used to listen o My Spotify Premium account on my WD TV Live with great success so far... But recently I have experienced many difficulties in loading the Playlist in the system : - p...

542 Views

0 replies

1 likes

Connect
music
WD
  • 542 Views
  • 0 replies
  • 1 likes

Gifting an e-card to someone studying abroad?

My boyfriend is studying abroad right now and I'd like to send him a premium ecard. I've read that you can't send ecards to someone living in another country, but what about someone from your country who is abroad for just a couple months? His spotif...

Newbie

My boyfriend is studying abroad right now and I'd like to send him a premium ecard. I've read that you can't send ecards to someone living in another country, but what about someone from your country...

322 Views

0 replies

0 likes

Other
  • 322 Views
  • 0 replies
  • 0 likes

Spotify on PS3 does not show music located in "Your Music".

Ever since Spotify moved away from the Starred option for creating a general playlist and replaced it with Add to Your Music option next to each track, I've stopped using the Starred playlist and have been adding more and more music to my "Your Music...

Casual Listener

Ever since Spotify moved away from the Starred option for creating a general playlist and replaced it with Add to Your Music option next to each track, I've stopped using the Starred playlist and hav...

228 Views

0 replies

0 likes

Other
  • 228 Views
  • 0 replies
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Ok, I know taylor swift removed her tracks from Spotify, but...

I bought her songs on iTunes, for example, "Shake It Off" comes up as the Piano version on Spotify for IOS but on Android it plays fine. So why doesn't it work on my IOS device?

Gig Goer

I bought her songs on iTunes, for example, "Shake It Off" comes up as the Piano version on Spotify for IOS but on Android it plays fine. So why doesn't it work on my IOS device?

244 Views

0 replies

0 likes

music
  • 244 Views
  • 0 replies
  • 0 likes

Gramofon Wifi Select Problem

I cannot connect my gramofon to the network. When I have to select my wifi network during gramofon setup, the network list has duplicates of my network. There are at least 10 wifi networks all with the name of my network. When I select one, I am not ...

Visitor

I cannot connect my gramofon to the network. When I have to select my wifi network during gramofon setup, the network list has duplicates of my network. There are at least 10 wifi networks all with t...

639 Views

0 replies

0 likes

Other
  • 639 Views
  • 0 replies
  • 0 likes

Solved!! Streaming

How long do I have to listen to a song for it to be streamed one time?

Newbie

How long do I have to listen to a song for it to be streamed one time?

Nico

Community Legend

542 Views

1 replies

0 likes

Other
  • 542 Views
  • 1 replies
  • 0 likes

Go back a page function?

I use the web player: I had an old Spotify account I created via my FB 3 years ago, I have since deleted that account and created a new Spotify web player account. The new account's UI is noticeably different from the old version. In particular, on t...

Casual Listener

I use the web player:   I had an old Spotify account I created via my FB 3 years ago, I have since deleted that account and created a new Spotify web player account. The new account's UI is no...

338 Views

0 replies

0 likes

Web Player
  • 338 Views
  • 0 replies
  • 0 likes

Still playing only one album

It is still playing only one album, when I give another, one song after it returns to album Movie Hits

Newbie

It is still playing only one album, when I give another, one song after it returns to album Movie Hits  

212 Views

0 replies

0 likes

Other
  • 212 Views
  • 0 replies
  • 0 likes

Offline sync to SD-card

Hi guys! So yeah, I just got an SD-card for my Samsung Galaxy S3 and I'd like to save my offline playlists to the card instead of using the phone's own memory. How do I do that?

Casual Listener

Hi guys! So yeah, I just got an SD-card for my Samsung Galaxy S3 and I'd like to save my offline playlists to the card instead of using the phone's own memory. How do I do that?

287 Views

0 replies

0 likes

Web Player
  • 287 Views
  • 0 replies
  • 0 likes

Spotify doesnt play all the tracks in the playlist

Hi,I have spotify on my sony xperia Z5 (Android). Since yesterday I have realized that it only plays one track and stops playing when the track ends. I have re installed the app three times and still the same problem, also deleted the cache but it ha...

Casual Listener

Hi, I have spotify on my sony xperia Z5 (Android). Since yesterday I have realized that it only plays one track and stops playing when the track ends. I have re installed the app three times and sti...

mehdy1982

Casual Listener

401 Views

2 replies

0 likes

Web Player
  • 401 Views
  • 2 replies
  • 0 likes

Trial?

can't play my songs after using the trial I have to listen to them out of order I do like the songs that I have downloaded I would like to speak to a representative on the telephone so I can understand it all clear anyone knows who I can contact over...

Newbie

can't play my songs after using the trial I have to listen to them out of order I do like the songs that I have downloaded I would like to speak to a representative on the telephone so I can understa...

Nico

Community Legend

326 Views

1 replies

0 likes

Web Player
  • 326 Views
  • 1 replies
  • 0 likes

Spotify connect smart tv

I have a laptop, an android phone and a samsung smart tv UH6900 with latest spotify an all devices. They are all connected to the same network. When I play a song on my laptop I can only see my mobile device and my laptop on the list of available dev...

Newbie

I have a laptop, an android phone and a samsung smart tv UH6900 with latest spotify an all devices. They are all connected to the same network. When I play a song on my laptop I can only see my mobil...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes