Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Lavander_chaos
  • Newbie
  • 1385 Views
  • 13 replies
  • 4 likes
  • Other
  • 1385 Views
  • 13 replies
  • 4 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17520 Views
  • 8 replies
  • 1 likes
  • Other
  • 17520 Views
  • 8 replies
  • 1 likes

Solved!! Access "My Music" section on Windows Phone 8.1

Hello, First off, I would like to say that I am excited that the Spotify team has finally redone the Windows Phone app and given it a bit of the class it deservces. Free music streaming is still missing, which I know many people are upset about, so I...

  • Casual Listener
  • Hello,   First off, I would like to say that I am excited that the Spotify team has finally redone the Windows Phone app and given it a bit of the class it deservces. Free music streaming is...
  • Hex
  • Regular
  • 895 Views
  • 4 replies
  • 1 likes
  • 895 Views
  • 4 replies
  • 1 likes

Christmas problem: can't buy gift codes

I've been trying for a *long* time to buy Spotify time as a gift. I tried this on two different computers, Firefox and Chrome. Each time, I get the message (in Finnish): Oops! Something went wrong, please try again or check out our testing help area ...

  • Newbie
  • I've been trying for a *long* time to buy Spotify time as a gift. I tried this on two different computers, Firefox and Chrome. Each time, I get the message (in Finnish):   Oops! Something we...
  • 258 Views
  • 0 replies
  • 2 likes
  • Other
  • 258 Views
  • 0 replies
  • 2 likes

Problem with Metal Music

I have problem with tracks from i think Nuclear Blast. I can't get acces to Enslaved, Eluveitie, Behemoth, Dimmu Borgir what's wrong this was the only reason for me to listen metal music in my work/smartphone and buy Premium?

  • Casual Listener
  • I have problem with tracks from i think Nuclear Blast. I can't get acces to Enslaved, Eluveitie, Behemoth, Dimmu Borgir what's wrong this was the only reason for me to listen metal music in my work...
  • 227 Views
  • 0 replies
  • 1 likes
  • 227 Views
  • 0 replies
  • 1 likes

what's wrong with the play queue on Windows phone?

Hi,I'm a Spotify premium member for a day now and I have a big problem with the play queue with Windows phone app.First, how am I supposed to play an album? I see a random order button, no play button. So I supposed I just have to click on the first ...

  • Music Fan
  • Hi, I'm a Spotify premium member for a day now and I have a big problem with the play queue with Windows phone app. First, how am I supposed to play an album? I see a random order button, no pl...
  • 283 Views
  • 0 replies
  • 1 likes
  • WP 8
  • 283 Views
  • 0 replies
  • 1 likes

Solved!! Samsung smart tv. Old firmware?

EDIT: Found a new update for spotify on my tv. Everything is working now.Hi. I'm having problem using the Spotify software on my Samsung F6475 tv. Some months ago I could use it without any problem but now I can't even login.When I launch spotify I g...

  • Casual Listener
  • EDIT: Found a new update for spotify on my tv. Everything is working now. Hi. I'm having problem using the Spotify software on my Samsung F6475 tv. Some months ago I could use it without any probl...
  • dudoripenem
  • Casual Listener
  • 42685 Views
  • 17 replies
  • 0 likes
  • Samsung
  • 42685 Views
  • 17 replies
  • 0 likes

Music recommendations in Discover

Hey there. Spotify is great app, but suggestion stuff, like playlists total garbage. I have no listen for these, because I listen only Underground music like techno techno, not house electro! And Spotify keeping suggesting me on main page of app, som...

  • Visitor
  • Hey there.    Spotify is great app, but suggestion stuff, like playlists total garbage.   I have no listen for these, because I listen only Underground music like techno techno...
  • user-removed
  • Not applicable
  • 471 Views
  • 2 replies
  • 0 likes
  • music
  • 471 Views
  • 2 replies
  • 0 likes

Nokia Symbain Problem

Hi, i am Spotify Premium user, i installed spotify in Nokia E51. And i have a problem with spotify in this device. After installation, i opened Spotify then displayed as in the picture below and automatically closes. I restarted my phone, again not w...

Scr000021.jpg
  • Visitor
  • Hi, i am Spotify Premium user, i installed spotify in Nokia E51. And i have a problem with spotify in this device. After installation, i opened Spotify then displayed as in the pictu...
  • 349 Views
  • 0 replies
  • 0 likes
  • music
  • 349 Views
  • 0 replies
  • 0 likes

Synched playlists deleted, message saying access has been denied

After selecting playlists for offline access and downloading songs, I get a message saying access has been denied on this device and the synched content has been deleted. Any idea why this is, or if there is any way to solve it?

  • Newbie
  • After selecting playlists for offline access and downloading songs, I get a message saying access has been denied on this device and the synched content has been deleted.  Any idea why this is, ...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Re: Why are some artists not available on spotify Australia.

I've just become a paid subscriber, but I'm also very disappointed to find that an awful lot of my music is "not available in Australia"... O_O What the ...? Sure it is, I can download it from the pirate bay! I absolutely refuse to hear this "not ava...

  • Casual Listener
  • I've just become a paid subscriber, but I'm also very disappointed to find that an awful lot of my music is "not available in Australia"...   O_O   What the ...? Sure it i...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

Spotify Sample Rate? Please Help!

Hi there, I just bought an AudioQuest Dragonfly USB DAC and this little thing is really amazing - the music just sound so much better and more detailed. As this device allows sample rates up to 96.000 Hz I really would like to know what sample rate t...

  • Regular
  • Hi there,   I just bought an AudioQuest Dragonfly USB DAC and this little thing is really amazing - the music just sound so much better and more detailed. As this device ...
  • user-removed
  • Not applicable
  • 50974 Views
  • 10 replies
  • 3 likes
  • Other
  • 50974 Views
  • 10 replies
  • 3 likes

Song gone missing?

For a long period of time, I listened to the song Five Hours - Deorro, so much so it was my No.1 listened song of 2014. Now, its gone. I've searched for it and it hasn't come up. Any reason why?

  • Casual Listener
  • For a long period of time, I listened to the song Five Hours - Deorro, so much so it was my No.1 listened song of 2014. Now, its gone. I've searched for it and it hasn't come up. Any reason why?
  • kbrooksc
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • music
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! hands off

Om inte Spotify genast lägger tillbaka Ella kommer jag att ta till med svordommar här i forumet. Där blev dom allt rädda. Så skall dom tas!!

  • Music Fan
  • Om inte Spotify genast lägger tillbaka Ella kommer jag att ta till med svordommar här i forumet. Där blev dom allt rädda. Så skall dom tas!!
  • JoeThomas
  • Community Legend
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

ONKYO 515 login problem

sorry if this has been answered elsewhere, I have looked through other threads. I have an ONKYO 515 and I am trying to login to spotify, but I keep getting a login error. I am using my spotify details (not facebook). My spotify account works fine on ...

  • Regular
  • sorry if this has been answered elsewhere, I have looked through other threads. I have an ONKYO 515 and I am trying to login to spotify, but I keep getting a login error. I am using my spotify de...
  • onboar68
  • Casual Listener
  • 1403 Views
  • 7 replies
  • 0 likes
  • 1403 Views
  • 7 replies
  • 0 likes

Are offers still valid if purchased as a gift card?

There is an offer going right now which gives you 2 months free when you buy one month premium. I would like to get this for a friend.. but if i buy the 1 month premium through a gift card, would I still get the 2 free months?

  • Newbie
  • There is an offer going right now which gives you 2 months free when you buy one month premium. I would like to get this for a friend.. but if i buy the 1 month premium through a gift card, would I s...
  • user-removed
  • Not applicable
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Re: can't find a song

i knw this playlist and tried it but the 2 songs that i want from it is lock. i cannot click on it

  • Casual Listener
  • i knw this playlist and tried it but the 2 songs that i want from it is lock. i cannot click on it
  • user-removed
  • Not applicable
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Spotify para Firefox os

Cuando Spotify esté disponible para Firefox OS avisen que me hago la cuenta premium. Mientras tanto no.

  • Casual Listener
  • Cuando Spotify esté disponible para Firefox OS avisen que me hago la cuenta premium. Mientras tanto no.
  • 284 Views
  • 0 replies
  • 0 likes
  • Other
  • 284 Views
  • 0 replies
  • 0 likes

Aplicación Spotify Firefox OS

Hola mi pregunta es si piensan sacar la aplicación para el nuevo S.O. para Smartphones Firefox OS, de verdad seria genial que los usuarios de este nuevo S.O. Móvil podamos tener la oportunidad de llevar nuestra música a cualquier parte con esta gran ...

  • Newbie
  • Hola mi pregunta es si piensan sacar la aplicación para el nuevo S.O. para Smartphones Firefox OS, de verdad seria genial que los usuarios de este nuevo S.O. Móvil podamos tener la oportunidad de lle...
  • elpiayito
  • Casual Listener
  • 799 Views
  • 3 replies
  • 2 likes
  • Other
  • 799 Views
  • 3 replies
  • 2 likes

Windows Phone 8 - Follow Artitst ?

I was just went into spotify on my windows phone to follow an artist I found via shazaam. But I cant for the life of me find the follow link. I cant imaging its not there. Can someone please show me where that is. When I search an artist and click on...

  • Casual Listener
  • I was just went into spotify on my windows phone to follow an artist I found via shazaam. But I cant for the life of me find the follow link.   I cant imaging its not there. Can someone plea...
  • 158 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 158 Views
  • 0 replies
  • 0 likes

[WP8] Spotify is still not free for Turkish wp users

Spotify still requires a premium account to log in for those who live in Turkey. I could log in when it became free to wp user with v4.0 update. After the next update(v4.1 and v4.2 I guess) I couldn't log in anymore. I also asked my turkish friends i...

  • Casual Listener
  • Spotify still requires a premium account to log in for those who live in Turkey. I could log in when it became free to wp user with v4.0 update. After the next update(v4.1 and v4.2 I guess) I couldn'...
  • Rohin
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes