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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56102 Views

7 replies

4 likes

  • 56102 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37438 Views

209 replies

18 likes

Other
  • 37438 Views
  • 209 replies
  • 18 likes

Zwei Alben haben unterbrochene und zu kurze tracks

Hallo!Die folgenden zwei Alben haben unterbrochene, teilweise deutlich zu kurze tracks:Das Album "Istanbul" von "Fazil Say" ist unvollstaendig.Es fehlen zwar keine tracks, dafuer sind aber 3 tracks unvollstaendig und brechen mitten drin ab. Die Laufz...

Newbie

Hallo! Die folgenden zwei Alben haben unterbrochene, teilweise deutlich zu kurze tracks: Das Album "Istanbul" von "Fazil Say" ist unvollstaendig. Es fehlen zwar keine tracks, dafuer sind aber 3 tr...

428 Views

0 replies

0 likes

Web Player
Windows
  • 428 Views
  • 0 replies
  • 0 likes

Solved!! Support site pictures broken

The pictures on the support site don't display due to permission issues

Casual Listener

The pictures on the support site don't display due to permission issues

MattSuda

Spotify Star

633 Views

2 replies

0 likes

Other
  • 633 Views
  • 2 replies
  • 0 likes

I thought I paid for premium but loI paid for premium but can't play of line frustrating. Help

Hi I thought I paid for premium 9.99 but cant listen to my music of line. Please could someone help. Tracey

Newbie

Hi I thought I paid for premium 9.99 but cant listen to my music of line. Please could someone help. Tracey

MattSuda

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

PS4 music stream constantly fails while gaming, does not resume

I use spotify on a number of devices without issue. The only problem is with the PS4. I can stream music all day with no problem. I can control via the desktop or my android phone with no problem. However when I am gaming the music will stop at a ran...

Casual Listener

I use spotify on a number of devices without issue. The only problem is with the PS4.   I can stream music all day with no problem. I can control via the desktop or my android phone with no pr...

dc99

Casual Listener

863 Views

1 replies

1 likes

Music
Other
  • 863 Views
  • 1 replies
  • 1 likes

Recover accidentally deleted song?

I'm using the Spotify web player, I was in "Your Music" > "Songs" and was attempting to play a song because I couldn't remember what it sounded like. Well instead of clicking play I accidentally clicked the X just a few pixels to the right and BOOM t...

Casual Listener

I'm using the Spotify web player, I was in "Your Music" > "Songs" and was attempting to play a song because I couldn't remember what it sounded like. Well instead of clicking play I accidentally c...

lascc61

Newbie

75904 Views

9 replies

23 likes

Web Player
  • 75904 Views
  • 9 replies
  • 23 likes

Solved!! Playlist wont load

Hi, Playlist: https://open.spotify.com/user/abigailwilliams/playlist/7smvf5l5S3uvc0z8WOp1WBDesktop Version: 1.0.8.59.gee82e7e6Android Version: 3.1.0.1117 I have had Spotify for a while now. I have one playlist that I add to all the time. It has abour...

Music Fan

Hi,   Playlist: https://open.spotify.com/user/abigailwilliams/playlist/7smvf5l5S3uvc0z8WOp1WB Desktop Version: 1.0.8.59.gee82e7e6 Android Version: 3.1.0.1117   I have had Sp...

abigailwilliams

Music Fan

668 Views

2 replies

0 likes

Web Player
Windows
  • 668 Views
  • 2 replies
  • 0 likes

Spotify Connect does not recognize my Bose SoundTouch host system!

Spotify Connect does not recognize my Bose SoundTouch host system (the main control system), it only allows me to connect to the add-on speakers (the speakers in other rooms controlled by the host). The host doesn't show up as a connect option, which...

Newbie

Spotify Connect does not recognize my Bose SoundTouch host system (the main control system), it only allows me to connect to the add-on speakers (the speakers in other rooms controlled by the host). ...

433 Views

0 replies

0 likes

Connect
Other
  • 433 Views
  • 0 replies
  • 0 likes

Web Player shows Error: The playlist failed to load

Am using Google Chrome and have reset my browser and tried in Firefox and IE but still doesn't work but loads ok on the Desktop Application.Any ideas?Thanks

Casual Listener

Am using Google Chrome and have reset my browser and tried in Firefox and IE but still doesn't work but loads ok on the Desktop Application. Any ideas? Thanks  

pshirley

Casual Listener

1167 Views

2 replies

0 likes

Web Player
  • 1167 Views
  • 2 replies
  • 0 likes

Albums Randomly Stop Working

Why is it that I will save an album and it will be working fine and then out of no where some or all of the songs are no longer available, but then ofter later on they start working again? I have had this happen a few times and several of them I have...

Visitor

Why is it that I will save an album and it will be working fine and then out of no where some or all of the songs are no longer available, but then ofter later on they start working again? I hav...

user-removed

Not applicable

277 Views

1 replies

0 likes

Web Player
Windows
  • 277 Views
  • 1 replies
  • 0 likes

Spotify and tumblr

Why can't Spotify posts on tumblr open in the web player instead of the desktop app? Or play directly from the dashboard like Soundcloud posts do? Or is this all possible but not working for me? It's such a hassle to have to open the desktop app just...

Roadie

Why can't Spotify posts on tumblr open in the web player instead of the desktop app? Or play directly from the dashboard like Soundcloud posts do? Or is this all possible but not working for me?...

iamthecrime

Roadie

799 Views

1 replies

0 likes

Web Player
  • 799 Views
  • 1 replies
  • 0 likes

Samsung-Smart TV Application not working

Is any other one facing issues with the Samsung TV application. Since last week it gets stuck when triying to start the application. I have tried to reinstall it and it didn't work. Is it just me? Thanx

Newbie

Is any other one facing issues with the Samsung TV application. Since last week it gets stuck when triying to start the application. I have tried to reinstall it and it didn't work. Is it just me? Th...

paulatye

Casual Listener

1109 Views

1 replies

0 likes

Samsung
  • 1109 Views
  • 1 replies
  • 0 likes

web player display problem in chinese

display problem in chinesethe discover page will look like what i uploadedcould you fix this problem?

Gig Goer

display problem in chinese the discover page will look like what i uploaded could you fix this problem?

426 Views

0 replies

2 likes

Web Player
  • 426 Views
  • 0 replies
  • 2 likes

Solved!! How does my music link to my profile?

Hi, So I recently sent a track of mine through a site called Record Union, which allows an artists music to be sent and sold on iTunes, Spotify, etc. However, I'm wanting to know what user profile my track will be posted to when it finally arrives on...

Casual Listener

Hi,   So I recently sent a track of mine through a site called Record Union, which allows an artists music to be sent and sold on iTunes, Spotify, etc. However, I'm wanting to know what user p...

WilliamGold

Casual Listener

1093 Views

2 replies

0 likes

  • 1093 Views
  • 2 replies
  • 0 likes

Spotify does't work at college and in work

Hello,I'm a premium subscriber and also a fan of Spotify(references many other spotifiers). Really enjoyed the music and the whole service. My problem is that since I moved to college and also lot of time I'm in work, I'm not able to connect to spoti...

Regular

Hello, I'm a premium subscriber and also a fan of Spotify(references many other spotifiers). Really enjoyed the music and the whole service. My problem is that since I moved to college and also lot ...

Ricsie

Regular

894 Views

4 replies

0 likes

Web Player
Windows
  • 894 Views
  • 4 replies
  • 0 likes

Song-Radio doesn't work over different (Spotify Connect) devices at same time (anymore)

In current Versions of the Clients (Android, Windows, Spotify Connect Device (Yamaha CD-N301)) the Song-Radio function doesn't sync the Song-Radio List* (not the playlist!) correct over different devices. For example, if I start a Song-Radio on Andro...

Visitor

In current Versions of the Clients (Android, Windows, Spotify Connect Device (Yamaha CD-N301)) the Song-Radio function doesn't sync the Song-Radio List* (not the playlist!) correct over different dev...

664 Views

0 replies

1 likes

Connect
Other
  • 664 Views
  • 0 replies
  • 1 likes

Shuffle doesn't work correctly on PS4 app

On PlayStation 4 when I use shuffle on playlists which have songs from multiple artists it only plays one artist at a time. For example I have a Rock-playlist containing Disco Ensemble, Billy Talent and Offspring. When I hit play, it starts playing D...

Casual Listener

On PlayStation 4 when I use shuffle on playlists which have songs from multiple artists it only plays one artist at a time.   For example I have a Rock-playlist containing Disco Ensemble, Bill...

542 Views

0 replies

0 likes

Other
  • 542 Views
  • 0 replies
  • 0 likes

Player keeps stopping

HiThe Spotify player will not play though a complete song. At this point stops and will not continue on the first song selected. Running Windows 8.1 with Foxfire. In Explorer the song lists do not even show up.

Casual Listener

Hi The Spotify player will not play though a complete song. At this point stops and will not continue on the first song selected.  Running Windows 8.1 with Foxfire.   In Explorer the ...

Gus50310

Casual Listener

2312 Views

4 replies

0 likes

Web Player
  • 2312 Views
  • 4 replies
  • 0 likes

Solved!! donde guarda la musica en nokia lumia 635

buenas noches, tengo la cuenta premium y la uso en mi nokia lumia 635. necesito saber donde se almacena la musica en mi celular para poder administar ya que me qedo sin lugar de alamacenamiento.busque en todos lados y no encuentro la ubicacion

Casual Listener

buenas noches, tengo la cuenta premium y la uso en mi nokia lumia 635. necesito saber donde se almacena la musica en mi celular para poder  administar ya que me qedo sin lugar de alamacenamiento...

fedecampo

Casual Listener

702 Views

2 replies

0 likes

WP 8
  • 702 Views
  • 2 replies
  • 0 likes

Bose Soundtouch 20 and Android - Keeps interrupting every 10 secs

I just got myself a Bose Soundtouch 20, for internetradio it works flawlessly, but when I try to stream Spotify from my HTC ONE it keeps interrupting every 10 secs or so, tried it with my buddys Bose also, and same thing. When I stream via bluetooth ...

Newbie

I just got myself a Bose Soundtouch 20, for internetradio it works flawlessly, but when I try to stream Spotify from my HTC ONE it keeps interrupting every 10 secs or so, tried it with my buddys Bose...

bobandaimee

Casual Listener

841 Views

2 replies

0 likes

Connect
Other
  • 841 Views
  • 2 replies
  • 0 likes

Solved!! Spotify stopped playing with Roku 3

Roku 3 will let you select a playlist but it will not load the tracks (Loading...). I have tried it with with 2 different Roku 3 boxes, 2 smart TVs (Panasonic and Spectre), did all levels of reboots, log out/in, without success. It worked on both qui...

Regular

Roku 3 will let you select a playlist but it will not load the tracks (Loading...). I have tried it with with 2 different Roku 3 boxes, 2 smart TVs (Panasonic and Spectre), did all levels o...

Vtimothy2014

Casual Listener

17020 Views

49 replies

2 likes

Other
  • 17020 Views
  • 49 replies
  • 2 likes