Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12619 Views
  • 8 replies
  • 0 likes
  • Other
  • 12619 Views
  • 8 replies
  • 0 likes

blackberry not supported anymore?

I wrote to the support, they told me to post it here. I am a premium customer for over a year now and the BlackBerry app is totally useless. I have to re-sync every second time I open the app. If I added a new song to my playlist it NEVER updates, I ...

  • Regular
  • I wrote to the support, they told me to post it here.   I am a premium customer for over a year now and the BlackBerry app is totally useless. I have to re-sync every second time I open the ap...
  • Marco
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

WD TV Live: Spotify doesn't update artist

When I run a playlist the music title and image change with each new song, but the artist remains the same as for the first song of that session. Any idea how to fix that?

  • Casual Listener
  • When I run a playlist the music title and image change with each new song, but the artist remains the same as for the first song of that session. Any idea how to fix that?  
  • robertbeddow
  • Casual Listener
  • 475 Views
  • 4 replies
  • 1 likes
  • 475 Views
  • 4 replies
  • 1 likes

Solved!! Cannot login blackberry 9900

After replacing my BB 9900 (I had problems with my old BB9900) I reinstalled Spotify but I cannot login, it keep on spinning for ages and does not access my premium account.<br>I tried to delete and reinstall, I deleted the Spotify directory, but not...

  • Regular
  • After replacing my BB 9900 (I had problems with my old BB9900) I reinstalled Spotify but I cannot login, it keep on spinning for ages and does not access my premium account.&lt;br&gt;I tried ...
  • Peter__
  • Community Legend
  • 958 Views
  • 8 replies
  • 0 likes
  • BB10
  • 958 Views
  • 8 replies
  • 0 likes

Disabled Sync on 3G mutiple times. still downloaded over cellular.

Besides the app crashing, not playing songs on load and requiring muliple reloads, strange syncing issues....I turned off Sync on 3G, closed the app thinking it was ok. Opened, played some music. I start getting text messages...a bunch of them, that ...

  • Music Fan
  • Besides the app crashing, not playing songs on load and requiring muliple reloads, strange syncing issues....I turned off Sync on 3G, closed the app thinking it was ok. Opened, played some music. I s...
  • 234 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 234 Views
  • 0 replies
  • 0 likes

Could not find Samsung-Smart TV Application on Samsung Store

Hi, I can't seem to find spotify app from the Samsung TV app store. Where can I get it from ? TV Model : UE40ES6800 Country : Lativa

  • Casual Listener
  • Hi,   I can't seem to find spotify app from the Samsung TV app store. Where can I get it from ?   TV Model : UE40ES6800 Country : Lativa
  • Joe
  • Community Legend
  • 2296 Views
  • 3 replies
  • 0 likes
  • 2296 Views
  • 3 replies
  • 0 likes

Solved!! Spotify not working on my Lumia 800

I bought Spotify Premium but it isn't working on my Lumia 800. First I couldn't log in, this was resolved by reinstalling the app. Now I can't play any music, when I try to play a song it keeps loading. I tried logging in with my Facebook credentials...

  • Casual Listener
  • I bought Spotify Premium but it isn't working on my Lumia 800. First I couldn't log in, this was resolved by reinstalling the app. Now I can't play any music, when I try to play a song it keeps l...
  • LasseStorgaard
  • Newbie
  • 1526 Views
  • 3 replies
  • 0 likes
  • 1526 Views
  • 3 replies
  • 0 likes

How to get Spotify to play through Sony stereo

Hi, I have spotify premium, but I can't figure out how to get it playing from my PC through my Sony stereo system which is DNLA enabled. It is a Sony CMT-MX700Ni. Can you only play spotify through its partner products?

  • Newbie
  • Hi,   I have spotify premium, but I can't figure out how to get it playing from my PC through my Sony stereo system which is DNLA enabled. It is a Sony CMT-MX700Ni. Can you only play spotify...
  • Joe
  • Community Legend
  • 2606 Views
  • 1 replies
  • 0 likes
  • Other
  • 2606 Views
  • 1 replies
  • 0 likes

[WP 7.5] Nokia Lumia 800 Offline Synch

Hi All, When syncing my playlist to my phone for offline use, it downloads some playlist fine and others just don't want to play ball. Some songs in playlist do not download, and I have to delete them just so that others can carry on downloading. I a...

  • Visitor
  • Hi All,   When syncing my playlist to my phone for offline use, it downloads some playlist fine and others just don't want to play ball.   Some songs in playlist do not download, an...
  • bikebuddy
  • Newbie
  • 4216 Views
  • 5 replies
  • 0 likes
  • 4216 Views
  • 5 replies
  • 0 likes

Spotify for Roku: adding a song to a Playlist just spins, never completes

If I'm listening to a song on Spotify for Roku, and I click the "+ Playlist" button, I just get a pop-up "Add track to playlist" that just spins. I've kept it up for the duration of a song many times and it has never once added a song to a playlist. ...

  • Regular
  • If I'm listening to a song on Spotify for Roku, and I click the "+ Playlist" button, I just get a pop-up  "Add track to playlist" that just spins. I've kept it up for the duration of a song many...
  • Peter__
  • Community Legend
  • 490 Views
  • 1 replies
  • 1 likes
  • 490 Views
  • 1 replies
  • 1 likes

playlists disappears

Hi, I have a premium account that I run on my win phone 8 and my win 8 laptop, I also have the account setup on my logitech radio. My problem is that when I create a new playlist it dissappares after a while (1-2 days). It doesn't matter where I crea...

  • Newbie
  • Hi, I have a premium account that I run on my win phone 8 and my win 8 laptop, I also have the account setup on my logitech radio. My problem is that when I create a new playlist it dissappares aft...
  • Peter__
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 210 Views
  • 1 replies
  • 0 likes

[WP 7.8] Offline sync doesn't work with wp7.8

Topic tells it all. With streaming i can only play one song and then i have to change it manually cause it just doesn't change it. Gona cancel premium cause phuck this shait. Htc titan 7.8

  • Casual Listener
  • Topic tells it all. With streaming i can only play one song and then i have to change it manually cause it just doesn't change it.       Gona cancel premium cause phuck this sh...
  • BuskerSyd
  • Newbie
  • 1786 Views
  • 9 replies
  • 0 likes
  • 1786 Views
  • 9 replies
  • 0 likes

Solved!! [Samsung Smart TV] Playlist not 100% equal

Hello, I am using Spotify on my desktop PC, aswell on my Android Smarthphone and my Samsung Smart TV (in The Netherlands). However, I experience some strange behaviour in the Samsung Smart TV app. I manage my playlist through the Spotify app on my de...

  • Music Fan
  • Hello,   I am using Spotify on my desktop PC, aswell on my Android Smarthphone and my Samsung Smart TV (in The Netherlands). However, I experience some strange behaviour in the Samsung Smart T...
  • Peter__
  • Community Legend
  • 3316 Views
  • 12 replies
  • 0 likes
  • Samsung
  • 3316 Views
  • 12 replies
  • 0 likes

[WP 7.5] WP 7.5.. bluetooth.. crash.. hangs.. no sound

After reading several posts here on the forum i dont know if i should cry or laught. Just to sign up on the user-bug-irritatedcustomer-list, here is what i´m struggling with: Btw: Premium user... Nokia Lumia 800 • It takes long time to start the app ...

  • Roadie
  • After reading several posts here on the forum i dont know if i should cry or laught.   Just to sign up on the user-bug-irritatedcustomer-list, here is what i´m struggling with:   Bt...
  • user-removed
  • Not applicable
  • 2695 Views
  • 26 replies
  • 10 likes
  • 2695 Views
  • 26 replies
  • 10 likes

BlackBerry z10

Lo scrivo in italiano............. quando pensate di far uscire l'aplicazione per il Blackberry Z10. Grazie

  • Casual Listener
  • Lo scrivo in italiano............. quando pensate di far uscire l'aplicazione per il Blackberry Z10.   Grazie
  • SteveDeep
  • Casual Listener
  • 543 Views
  • 3 replies
  • 0 likes
  • BB10
  • 543 Views
  • 3 replies
  • 0 likes

shuffle option in onkyo app

Getting very close to canceling my Spotify act because of one very simple missing feature. I have been a Spotify premium member for several months now and I have been extremely pleased with the ease at which Spotify allows me to access music and crea...

  • Newbie
  • Getting very close to canceling my Spotify act because of one very simple missing feature.  I have been a Spotify premium member for several months now and I have been extremely pleased with the...
  • Lipziger
  • Casual Listener
  • 997 Views
  • 1 replies
  • 7 likes
  • 997 Views
  • 1 replies
  • 7 likes

[BB] Radio features

Is there a roadmap for spotify client on blackberry ? The hard work is already done. Hope new features will come soon.

  • Regular
  • Is there a roadmap for spotify client on blackberry ? The hard work is already done. Hope new features will come soon.
  • trollsroyce
  • Regular
  • 302 Views
  • 2 replies
  • 1 likes
  • 302 Views
  • 2 replies
  • 1 likes

No 'radio' function for Spotify on Squeezebox Touch?

A function I appreciate a lot on my smartphone ist the 'radio' function, which makes a playlist of music pieces similar to the one Istart with. I did not find it in Spotify on my Squeezebox Touch. Do you have some idea or information? Thanks in advan...

  • Casual Listener
  • A function I appreciate a lot on my smartphone ist the 'radio' function, which makes a playlist of music pieces similar to the one Istart with. I did not find it in Spotify on my Squeezebox Touch. ...
  • Joe
  • Community Legend
  • 1160 Views
  • 4 replies
  • 0 likes
  • Logitech
  • 1160 Views
  • 4 replies
  • 0 likes

Denon AVR-2113 Sportify radio

Hi, Is the "Radio" feature available on Denon AVR-2113? If so, where can I find it? Otherwise, are there plans to add it? As this is a really great way to discover new music, but I can't use it on a proper music device.

  • Newbie
  • Hi, Is the "Radio" feature available on Denon AVR-2113? If so, where can I find it? Otherwise, are there plans to add it? As this is a really great way to discover new music, but I can't use it on ...
  • Peter__
  • Community Legend
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

trouble syncing devices

Hi, I just subscribed to spotify premium. But it won't pick up any of my devices. I have an RCA mp3 player and a micro sd card for a samsung reality. It won't sync with either one.

  • Newbie
  • Hi,   I just subscribed to spotify premium.  But it won't pick up any of my devices.  I have an RCA mp3 player and a micro sd card for a samsung reality.  It won't sync with e...
  • Peter__
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Why order Sportify automatically?

Hello, my Problem is that I don't order Spotify this Month, because I have Problems with Klarna and i don't use Spotify but i become Friday a invoice of Klarna. I don't have klick on Klarna, paypal and so on, i click on "Zahlungsverfahren entfernen" ...

  • Casual Listener
  • Hello, my Problem is that I don't order Spotify this Month, because I have Problems with Klarna and i don't use Spotify but i become Friday a invoice of Klarna. I don't have klick on Klarna, paypal...
  • Klarna
  • Casual Listener
  • 496 Views
  • 4 replies
  • 1 likes
  • 496 Views
  • 4 replies
  • 1 likes