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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

62254 Views

7 replies

4 likes

  • 62254 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Madja12

Visitor

38725 Views

217 replies

20 likes

Other
  • 38725 Views
  • 217 replies
  • 20 likes

{WP8.1] Not Recongnizing Premium/Playing

Lumia 521Latest Version: 8.10.12400.899 (even windows technical preview 10 and a later version thats not avaliable)Latest Spotify It doesn't seem to want to play my music and it's laggy. Just scrolls and scrolls.Also, when i go to try to change music...

Music Fan

Lumia 521 Latest Version: 8.10.12400.899 (even windows technical preview 10 and a later version thats not avaliable) Latest Spotify   It doesn't seem to want to play my music and it's laggy....

TrevBlu19

Music Fan

468 Views

1 replies

1 likes

WP 8
  • 468 Views
  • 1 replies
  • 1 likes

Solved!! Deleting messages? Please please?

I am trying hard to get through a breakup, and would really like to NOT see my ex's messages in there anymore.Is there any way to do this? Or can Spotify perform this action upon request? I know I can "hide" them with the "Showing People you know" op...

Casual Listener

I am trying hard to get through a breakup, and would really like to NOT see my ex's messages in there anymore. Is there any way to do this? Or can Spotify perform this action upon request?   ...

howdygurl

Casual Listener

1470 Views

2 replies

0 likes

Web Player
Windows
  • 1470 Views
  • 2 replies
  • 0 likes

Onkyo - Wake up on lan

Is there a way to wake up my Onkyo receiver with spotify connect using the app on IOS ? The receiver as wake up on lan feature it would be nice .

Newbie

Is there a way to wake up my Onkyo receiver with spotify connect using the app on IOS ? The receiver as wake up on lan feature it would be nice .

1243 Views

0 replies

1 likes

Onkyo
  • 1243 Views
  • 0 replies
  • 1 likes

Stop recommended songs?

So I sometimes get "recommended song"and it really annoys me! I just want to hear the music that's in the playlist I clicked not some random violin music, is there a way to stop this? (I don't have premium)

Casual Listener

So I sometimes get "recommended song"and it really annoys me! I just want to hear the music that's in the playlist I clicked not some random violin music, is there a way to stop this? (I don't have p...

848 Views

0 replies

0 likes

WP 8
  • 848 Views
  • 0 replies
  • 0 likes

Sharing on Facebook feature does not work on the Web Player

Does it happen to you as well? Everytime I want to share a song on FB and do "Send to..." the recipient NEVER receive my message...

Casual Listener

Does it happen to you as well? Everytime I want to share a song on FB and do "Send to..." the recipient NEVER receive my message...

325 Views

0 replies

0 likes

Web Player
  • 325 Views
  • 0 replies
  • 0 likes

[Windows Phone] How to delete the cache?

Is there a way to delete the cache, either within the app or manually? It just grows and grows, and doesn't even give any useful functionality anyway, since it doesn't indicate which tracks are cached, nor do they show when you go into offline mode. ...

Casual Listener

Is there a way to delete the cache, either within the app or manually? It just grows and grows, and doesn't even give any useful functionality anyway, since it doesn't indicate which tracks are cache...

tgielbutowicz

Casual Listener

2398 Views

2 replies

12 likes

WP 8
  • 2398 Views
  • 2 replies
  • 12 likes

problem solving

Hey lads... I had a same problem for weeks ..bad sound quality even if I pay premium. . It's easy... just send email to Ps 4 with with all your Ps details and write down your trouble. ..in 1 hour time u will have the clearest sound quality. ..

Newbie

Hey lads... I had a same problem for weeks ..bad sound quality even if I pay premium. . It's easy... just send email to Ps 4 with with all your Ps details and write down your trouble. ..in 1 hour tim...

838 Views

0 replies

0 likes

Other
  • 838 Views
  • 0 replies
  • 0 likes

Not able to sort Tracks in play list

Am I beiing really stupid or is there anyway of drag and dropping a a song In a different position in your playlist. I have latest version and am working off of both kindle fire and I phone.Thanks in advance

Newbie

Am I beiing really stupid or is there anyway of drag and dropping a a song In a different position in your playlist. I have latest version and am working off of both kindle fire and I phone. Thanks ...

user-removed

Not applicable

535 Views

2 replies

0 likes

Web Player
  • 535 Views
  • 2 replies
  • 0 likes

Login o Web Player without access to my facebook account

Hi, I can listen to music at work and obviously want to use my Spotify account, but I can't access facebook on a work computer/wifi so I can't connect using my facebook profile. I've read all the FAQs I could find and if I understand it correctly I c...

Newbie

Hi,   I can listen to music at work and obviously want to use my Spotify account, but I can't access facebook on a work computer/wifi so I can't connect using my facebook profile. I've read al...

Mattosaurus

Community Legend

2286 Views

1 replies

1 likes

Web Player
  • 2286 Views
  • 1 replies
  • 1 likes

Spotify Webplayer doesn't work on my PC

I've used Spotify Webplayer but about a month ago it stopped working. It won't let me click on anything and it's just stuck on the "connecting to Spotify" page. Please help!

Newbie

I've used Spotify Webplayer but about a month ago it stopped working. It won't let me click on anything and it's just stuck on the "connecting to Spotify" page. Please help!

Erkan_Yılmaz

Community Legend

1991 Views

1 replies

0 likes

Web Player
Windows
  • 1991 Views
  • 1 replies
  • 0 likes

New music doesn't want to play on new acc

I have 2 acc's, one premium and one free. On my free there is al my good music and album's called (New wave) but all new songs. And on my premium acc i cant play the new songs.

Newbie

 I have 2 acc's, one premium and one free. On my free there is al my good music and album's called (New wave) but all new songs. And on my premium acc i cant play the new songs. 

348 Views

0 replies

0 likes

Music
  • 348 Views
  • 0 replies
  • 0 likes

Solved!! Unwanted Connect device stuck on my Spotify

Hey there. I have no use for my Pioneer anymore, so I choosed to give it away for another person, he is happy about it. But somehow when we tested sound before he decided if he need one, the item appeared on my Spotify Connect list on both - mobile a...

Visitor

Hey there.   I have no use for my Pioneer anymore, so I choosed to give it away for another person, he is happy about it. But somehow when we tested sound before he decided if he need one, t...

user-removed

Not applicable

1784 Views

2 replies

0 likes

Connect
  • 1784 Views
  • 2 replies
  • 0 likes

Solved!! BUG: Spotify Connect issues with new ps4 app.

Today I've noticed some issues with Spotify Connect. Steps to reproduce the issue: 1. Have Spotity desktop running. Music paused 1.0.8.59.gee82e7e62. Boot up PS4 and launch Spotify (just updated)3. Play Spotify top 100 playlist4. Hold down the playst...

Roadie

Today I've noticed some issues with Spotify Connect. Steps to reproduce the issue:   1. Have Spotity desktop running. Music paused 1.0.8.59.gee82e7e6 2. Boot up PS4 and launch Spotify (just u...

PiggySnake

Newbie

33241 Views

11 replies

1 likes

Connect
  • 33241 Views
  • 11 replies
  • 1 likes

Workaround for browse which doesn't work upon login

I've seen this post here before that the browse feature doesn't work when you first launch the web player in Windows. I use the web player with Spotify Unlimited on a laptop running Windows 7. I seem to get a new release nearly every day, and this pr...

Music Fan

I've seen this post here before that the browse feature doesn't work when you first launch the web player in Windows. I use the web player with Spotify Unlimited on a laptop running Windows 7. I seem...

523 Views

0 replies

0 likes

Web Player
  • 523 Views
  • 0 replies
  • 0 likes

PSN

I already logged out of my spotify on the first account that it told me to log out of to log in to another account but it keeps saying it's already linked to another account,how can I fix this?i already logged out of all accounts

Casual Listener

I already logged out of my spotify on the first account that it told me to log out of to log in to another account but it keeps saying it's already linked to another account,how can I fix this?i alre...

333 Views

0 replies

0 likes

Other
  • 333 Views
  • 0 replies
  • 0 likes

Spotify is not playing the correct song I pick

Spotify ps4 app not working correctly. When I pick a track it'll play a random one not the one I had chosen. Also when I'm looking at songs in my Playlist it'll double some of them or not show some at all all I have to do is back out and go back in b...

Newbie

Spotify ps4 app not working correctly. When I pick a track it'll play a random one not the one I had chosen. Also when I'm looking at songs in my Playlist it'll double some of them or not show some a...

Jack_H

Spotify

734 Views

2 replies

0 likes

Samsung
  • 734 Views
  • 2 replies
  • 0 likes

Sonos Functionality

Hi Guys Have just loaded Spotify premium as my Sonos service provider. Really dissapointed with the Sonos version versus that which I have on my IPad and Iphone. No radio, no browse / genres functionality.This is really very basic and not what I had ...

Newbie

Hi Guys   Have just loaded Spotify premium as my Sonos service provider. Really dissapointed with the Sonos version versus that which I have on my IPad and Iphone. No radio, no browse  / ...

user-removed

Not applicable

488 Views

1 replies

0 likes

BB10
  • 488 Views
  • 1 replies
  • 0 likes

PS4 streaming problem with specific playlist

So, spotify on my PS4 works beautifully using my phone as a control. It works for online playlists, and any playlist I make even from local files, except one in particular. It's a soundtrack from a video game called Planetside... I acquired it by dow...

Casual Listener

So, spotify on my PS4 works beautifully using my phone as a control. It works for online playlists, and any playlist I make even from local files, except one in particular. It's a soundtrack from a v...

Hypercarbia

Casual Listener

644 Views

2 replies

0 likes

Other
  • 644 Views
  • 2 replies
  • 0 likes

Excessive charges ir fraud

Started a free trial last night and started to add music to my library. I woke up this morning to see that my bank card was lacked. After further investigation I saw that there were nearly 30 charges for 9.99 on my account. I never authorized any cha...

Newbie

Started a free trial last night and started to add music to my library. I woke up this morning to see that my bank card was lacked. After further investigation I saw that there were nearly 30 charges...

MattSuda

Spotify Star

1634 Views

1 replies

0 likes

Other
  • 1634 Views
  • 1 replies
  • 0 likes

Problem with Ford Sync2 (>11/2014)

Hello all,I picked up a new car (ford Mondeo) last month with sync 2 on it. Is there anything special that I need to do to make Spotify app work? It's even impossible to install Spotify I can only manage Spotify directly on the phone, not with the sc...

Casual Listener

Hello all, I picked up a new car (ford Mondeo) last month with sync 2 on it. Is there anything special that I need to do to make Spotify app work?   It's even impossible to insta...

694 Views

0 replies

0 likes

Ford SYNC
  • 694 Views
  • 0 replies
  • 0 likes