Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • GhostGem
  • Newbie
  • 20249 Views
  • 123 replies
  • 13 likes
  • Other
  • 20249 Views
  • 123 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22059 Views
  • 9 replies
  • 2 likes
  • Other
  • 22059 Views
  • 9 replies
  • 2 likes

One last request for: Nightwish - Imaginaerum..... Show your support!

So in my country (Netherlands), the Imaginaerum album for Nightwish is not available. I have seen a post or two about it for some labels not giving out the appropriate rights to Spotify. So I am basically calling out to the label and Spotify to come ...

  • Casual Listener
  • So in my country (Netherlands), the Imaginaerum album for Nightwish is not available. I have seen a post or two about it for some labels not giving out the appropriate rights to Spotify. So I am basi...
  • MattSuda
  • Spotify Star
  • 2573 Views
  • 3 replies
  • 11 likes
  • 2573 Views
  • 3 replies
  • 11 likes

Chromecast SDK

Hello, today Google released the software development kit for the Chromecast. It can be found here: https://developers.google.com/cast/ I would like to voice my support for Spotify supporting the Chromecast. <br><br>Thank you

  • Newbie
  • Hello, today Google released the software development kit for the Chromecast. It can be found here:  https://developers.google.com/cast/   I would like to voice my support for Spotify...
  • JefDeCoster
  • Casual Listener
  • 1661 Views
  • 2 replies
  • 19 likes
  • Other
  • 1661 Views
  • 2 replies
  • 19 likes

My playlists are gone

Ive had 2 Spotify accounts one with my Facebook and then one with my email well i linked the one with my email with my Facebook and lost all the playlists from the Facebook account. Please help.

  • Newbie
  • Ive had 2 Spotify accounts one with my Facebook and then one with my email well i linked the one with my email with my Facebook and lost all the playlists from the Facebook account. Please help.
  • MattSuda
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Other
  • 318 Views
  • 1 replies
  • 0 likes

David Guetta missing

Hello,since today most tracks of David Guetta are missing on Spotify Free. Now I wanna know: Are they Premium only tracks or will they stay unavailable? GreetzNico

  • Casual Listener
  • Hello, since today most tracks of David Guetta are missing on Spotify Free. Now I wanna know: Are they Premium only tracks or will they stay unavailable?  Greetz Nico
  • MattSuda
  • Spotify Star
  • 560 Views
  • 2 replies
  • 0 likes
  • music
  • 560 Views
  • 2 replies
  • 0 likes

Google Ads in Spotify Premimum ?!

Cen someone explain google ads in spotify to me? (like in attachment) I have premimum account.I use Mac and spotify for mac, but i never before see such an ugly ads...Is it some kind of new feature. Yon can listen to music and buy lawn mower for a ha...

  • Casual Listener
  • Cen someone explain google ads in spotify to me? (like in attachment)   I have premimum account. I use Mac and spotify for mac, but i never before see such an ugly ads... Is it som...
  • alekgk
  • Casual Listener
  • 939 Views
  • 1 replies
  • 0 likes
  • Other
  • 939 Views
  • 1 replies
  • 0 likes

Solved!! [Offline Devices] Wrong last updated dates

Hello!! I have a confusion and possibly an issue. When I check my offline devices in my account management page, it states the last updated dates of all my three devices are 1970-01-01, which cannot be true. I wonder if anyone has a clue of what's go...

  • Visitor
  • Hello!!  I have a confusion and possibly an issue.  When I check my offline devices in my account management page, it states the last updated dates of all my three devices are 1970-01-...
  • MattSuda
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Other
  • 347 Views
  • 1 replies
  • 0 likes

PS4 still playing adverts even though i subscribed to premum

Hi i downloaded the app on the ps4 and signed up. It says the subsription is live yet i still keep getting adverts and im unsure why. I also checked the phone app and it says my subsription is free. Yet when i log into spotify.com is says its premium...

  • Newbie
  • Hi   i downloaded the app on the ps4 and signed up. It says the subsription is live yet i still keep getting adverts and im unsure why. I also checked the phone app and it says my subsription ...
  • Jordi
  • Community Legend
  • 1455 Views
  • 2 replies
  • 0 likes
  • music
  • 1455 Views
  • 2 replies
  • 0 likes

Windowsphone app tells I am offline - which is not true

I've got a Nokia 630. When I start the Spotify app on my phone, it tells me that I'm offline an I have te make contact whit internet. This is'nt true: I'm contacted tot the internet by wifi/wlan. Strange: Despite this message I can see all my saved a...

  • Casual Listener
  • I've got a Nokia 630. When I start the Spotify app on my phone, it tells me that I'm offline an I have te make contact whit internet. This is'nt true: I'm contacted tot the internet by wifi/wlan. &n...
  • JMR
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 292 Views
  • 2 replies
  • 0 likes

Windows phone version is botch

Hi ! Can you make an effort to develop an decent application of spotify for windows phone ? The design is pretty nice but the performances ... The app is slow, not optimizied and crash often, and where is spotify connect ????

  • Regular
  • Hi !     Can you make an effort to develop an decent application of spotify for windows phone ?   The design is pretty nice but the performances ...   The app is slow, not ...
  • 587 Views
  • 0 replies
  • 3 likes
  • WP 8
  • 587 Views
  • 0 replies
  • 3 likes

PS4 + Spotify Mobile Connect = Desynched Info

I found a issue where if you connect your spotify mobile app (in this case the android version) to the PS4 to control Spotify on the PS4, that the information displayed on the phone about current the current track is wrong. Trying to pause a song via...

  • Newbie
  • I found a issue where if you connect your spotify mobile app (in this case the android version) to the PS4 to control Spotify on the PS4, that the information displayed on the phone about current the...
  • 465 Views
  • 0 replies
  • 0 likes
  • Connect
  • 465 Views
  • 0 replies
  • 0 likes

[WP 8] App crashes everytime after +/- 1 minute after startup

Hi, Since the new version of the windows phone app, so from when it was redesigned, the app hasn't been functioning properly. Since the latest 2 updates it even crashes after +/- 1 minute after startup. When I open the app on the ' Home' page I get t...

  • Regular
  • Hi,   Since the new version of the windows phone app, so from when it was redesigned, the app hasn't been functioning properly. Since the latest 2 updates it even crashes after +/- 1 minute af...
  • 282 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 282 Views
  • 0 replies
  • 0 likes

Songs repeating on PS4 with repeat off

I have a playlist of 500 songs and i have repeat off and when i go to a game and hold the Playstation button and press R1 to change to the next song i noticed it goes back to the same song i started with in the beginning so it would go from song 1 th...

  • Newbie
  • I have a playlist of 500 songs and i have repeat off and when i go to a game and hold the Playstation button and press R1 to change to the next song i noticed it goes back to the same song i started ...
  • 1020 Views
  • 0 replies
  • 3 likes
  • music
  • 1020 Views
  • 0 replies
  • 3 likes

[Other Platform][Partnerships] Playstation Music Needs Social

I didn't see anyone else posting anything about the Playstation Music app, but I had a couple suggestions for the app while I was looking at it earlier. Playstation has said that they want to be "more ubiquitous" and essentially be the center of the ...

  • Casual Listener
  • I didn't see anyone else posting anything about the Playstation Music app, but I had a couple suggestions for the app while I was looking at it earlier. Playstation has said that they want to be "mor...
  • Marco
  • Community Legend
  • 897 Views
  • 4 replies
  • 0 likes
  • Other Platform
    Partnerships
  • 897 Views
  • 4 replies
  • 0 likes

[Windows Phone] BUG: Windows Phone pinned albums start playing on app resume

It's great that you can pin albums to the windows phone start screen. But when you tap them they start playing automatically - not sure if this is good or bad, really. The bug is that if you've done that then when the app resumes (either because you'...

  • Music Fan
  • It's great that you can pin albums to the windows phone start screen. But when you tap them they start playing automatically - not sure if this is good or bad, really. The bug is that if you've done ...
  • BGBrereton
  • Music Fan
  • 574 Views
  • 2 replies
  • 0 likes
  • Windows Phone
  • 574 Views
  • 2 replies
  • 0 likes

POLK Audio Devices

When do you think Polk Audio will be added as a partner device? I was told it would happen in March, but haven't seen any announcements. Can you update me on status?

  • Newbie
  • When do you think Polk Audio will be added as a partner device?  I was told it would happen in March, but haven't seen any announcements.  Can you update me on status?
  • 309 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 309 Views
  • 0 replies
  • 0 likes

Spotify won't play 'my music' when offline

I've had a look round the Internet but not found anything to sort my problem!I am a premium spotify user with 2gb left on my phone, I have an iPhone 5c but whenever I go to play music on 'my music offline, it won't let me! I can sync whole playlist f...

  • Casual Listener
  • I've had a look round the Internet but not found anything to sort my problem! I am a premium spotify user with 2gb left on my phone, I have an iPhone 5c but whenever I go to play music on 'my music ...
  • dinomight
  • Spotify Star
  • 1387 Views
  • 3 replies
  • 0 likes
  • music
  • 1387 Views
  • 3 replies
  • 0 likes

Trash Talk tracks with wrong titles

I don't know why, but two tracks on Shame by Trash Talk are mixed up, the tracklist looks right but Scatter (Instrumental) instead plays Lepers To Feed The Lepers and vice versa. Was hoping someone can sort this **bleep** out cause it's pretty annoyi...

  • Visitor
  • I don't know why, but two tracks on Shame by Trash Talk are mixed up, the tracklist looks right but Scatter (Instrumental) instead plays Lepers To Feed The Lepers and vice versa. Was hoping someone c...
  • dinomight
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Other
  • 211 Views
  • 1 replies
  • 0 likes

Why can't I add tracks to my starred list sometimes?

Sometimes I'm unable to add a song to my starred playlist, even thouth I can add it to other lists. Does anyone know why?

Screen Shot 2014-12-10 at 18.33.34.png
  • Newbie
  • Sometimes I'm unable to add a song to my starred playlist, even thouth I can add it to other lists.    Does anyone know why?  
  • andyfromks
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 428 Views
  • 2 replies
  • 0 likes

Solved!! Denon AVR-X3000 Device - Stream Spotify App

I'm trying to play music through the Spotify app on my phone to my Denon AVR-X3000. My mobile phone and Denon are on the same network and subnet. Spotify doesnt show the Denon when I try to output to it. I know the Denon remote control app has Spotif...

  • Casual Listener
  • I'm trying to play music through the Spotify app on my phone to my Denon AVR-X3000. My mobile phone and Denon are on the same network and subnet. Spotify doesnt show the Denon when I try to output to...
  • Petersnee
  • Casual Listener
  • 5190 Views
  • 8 replies
  • 0 likes
  • Denon
  • 5190 Views
  • 8 replies
  • 0 likes

Missing my 2 month free trial

I have been a Music Unlimited subscriber since inception. I was only given one month free for Spotify instead of the advertised two months free. Please update my account to reflect the two months. Thank you. PSN ID: jwhyrock

  • Casual Listener
  • I have been a Music Unlimited subscriber since inception. I was only given one month free for Spotify instead of the advertised two months free. Please update my account to reflect the two months.&nb...
  • meahtenoha
  • Spotify
  • 574 Views
  • 5 replies
  • 0 likes
  • Other
  • 574 Views
  • 5 replies
  • 0 likes